What Tunis Call Center does

Tunis Call Center S.A. is a Tunisia-headquartered business process outsourcing provider founded in 1998 that delivers multilingual customer relationship management, business development, and digital services to enterprise clients primarily in France, Germany, and Italy. The company operates 538 production positions across three interconnected sites — a 1,300 m² headquarters in Tunis Belvédère with 348 active positions, a 1,060 m² secondary site in Bizerte with 268 positions, and a 30-position failover facility — and runs 24/7 multilingual coverage in French, English, Italian, German, and Arabic. Service lines are organized into four divisions: Business Development (lead generation, telemarketing, televente, tele-prospecting, appointment setting), Customer Experience (outsourced customer service, digital support with Quality Monitoring and Speech Analytics, live chat, technical hotline, helpdesk, after-sales), Web & Digital (database administration, web development, software testing, managed IT, IT helpdesk, e-commerce back office), and Medical Services via TCC Healthcare (medical tele-secretary with Doctolib/Maiia/Clickdoc integrations, telemedicine coordination, medical televenta, tele-delegation, and the AvisDoc Google reputation SaaS). The technology backbone is an omnichannel platform integrating phone, email, SMS, social, and CRM, hosted in a Tier 3+ TIA-942 certified data center in Tunis with VMware vSphere high-availability clustering and 99.982% guaranteed uptime.

Tunis Call Center monetizes through negotiated, multi-year managed-services and professional-services contracts priced per scope, volume, and language mix; no public rate card is published and pricing is quote-based via a free quote request funnel. Go-to-market is sales-led and enterprise-focused, executed through dedicated account teams, business development outreach, and presence at industry events such as All4Customer Paris, Santexpo, and Contact Centre Expo London, supported by content marketing through the company blog and LinkedIn/Facebook pages. The company holds ISO 9001:2015, ISO 18295-1, ISO/IEC 27001, PCI DSS, GDPR, and AFAQ RSE certifications, and won the ESCDA 'Elu Meilleur Service Client 2022' award in partnership with Emma. Ownership rests with Groupe Tunisie Leasing alongside Meninx Holding as principal shareholders; leadership comprises CEO Foued Cheraga and DPO Amine Trabelsi. The 27-year operating history, 100+ enterprise client base, and 120-strong TCC Healthcare specialist unit together form a stable nearshore platform serving regulated and consumer-facing industries across continental Europe.

Name

Tunis Call Center

Legal name

Tunis Call Center S.A.

Website

https://tuniscallcenter.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Tunis Call Center is a Tunisia-based multilingual BPO provider founded in 1998, operating 538 production positions across Tunis and Bizerte to deliver customer service, telemarketing, lead generation, and medical tele-secretary services to enterprise clients in France, Germany, and Italy.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE), Technical Support & Helpdesk Contact Centers (BPAAAAAI), Multilingual & Global Shared-Service Contact Centers (BPAAAAAL)

Keywords

• Outsourced call center
• Business process outsourcing
• Multilingual customer service
• Telemarketing lead generation
• Medical tele-secretariat

Headquarters

HQ city

Tunis

HQ country

Tunisia

HQ region

Africa

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Business Process Outsourcing (BPO) Services: Tunis Call Center generates revenue by providing outsourced call center and customer relationship management services to enterprise clients. Services include telemarketing, lead generation, customer service, technical support, medical secretarial services, web and digital services, and managed IT services. Revenue is generated through project-based contracts and ongoing outsourcing arrangements with clients across France, Germany, Italy, and Tunisia.
2. Telemarketing and Telesales Campaigns: Outbound calling campaigns including tele-prospecting, lead generation, appointment setting, and televente (outbound sales). Clients pay for campaign execution, often with performance-based pricing.
3. Medical Secretarial Services: Specialized medical call center services including telephone secretarial, telemedicine coordination, medical sales, and technical/commercial support for healthcare professionals. Revenue generated through dedicated service contracts.
4. Web and Digital Services: Web development, software testing, IT managed services, IT helpdesk, digital commerce, and database administration services provided to clients.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

Tunis Call Center is a Tunisia-based BPO and contact center outsourcing provider delivering multilingual, multichannel customer experience and business development services to enterprise clients across Europe. Its core offering spans outsourced customer service, telemarketing, lead generation, televente, technical hotline, helpdesk, and specialized medical tele-secretariat and telemedicine services, delivered from three production sites totaling 538 positions. The company also operates a Web & Digital division providing IT managed services, web development, software testing, and digital commerce back-office support.

Product overview

Tunis Call Center operates as a multichannel, multilingual call center and business process outsourcing (BPO) provider headquartered in Tunisia with 3 interconnected production sites (Tunis center, Bizerte, plus a third referenced) totaling 538 positions. The company is organized into four core divisions: Business Development (Développement Business), Customer Experience (Expérience Client), Web & Digital, and Medical Services (Pôle Médical). The Business Development division encompasses lead generation, telemarketing/phoning, outbound sales campaigns (télévente), tele-prospecting, and appointment scheduling. The Customer Experience division covers outsourced customer service, digital support (with Quality Monitoring, Speech Analytics, and BI), satisfaction surveys, live chat, technical hotline, helpdesk, and after-sales service. The Web & Digital division provides database administration, web development, software testing, managed IT services, IT helpdesk, and digital commerce back-office. The Medical Services division offers specialized medical tele-secretary with integrations to Doctolib, Maiia, Clickdoc, Ubicentrix and Gepetto; telemedicine/teleconsultation; medical televenta; technical/commercial medical support; and a Value-Added Reseller (VAR) offering. Newer additions include the AvisDoc SaaS for automated Google review management for healthcare professionals and tele-delegation services for laboratories and veterinary practices. The company also provides a dedicated multilingual offering covering French, English, Italian, and German markets.

Differentiator

Problem solved

Functional benefit

Brands

• TCC Healthcare: Specialized medical services division providing tele-secretariat, software publisher support, tele-delegation for laboratories and veterinary services, and AvisDoc (Google reputation management SaaS platform for healthcare professionals).
• TCC

Products and services

• Business Development (Lead Generation, Telemarketing, Televente, Tele-Prospecting) Outsourced B2B and B2C business development service covering the full sales cycle: lead generation, telemarketing campaigns, outbound televente, project detection, appointment scheduling, and tele-prospecting across France, Germany, Italy, and Tunisia.
• Customer Experience (Outsourced Customer Service) End-to-end customer relationship management covering inbound/outbound customer service, satisfaction surveys, technical hotline, helpdesk, live chat, digital support with Quality Monitoring and Speech Analytics, and after-sales service across all customer lifecycle stages.
• Medical Services (Medical Tele-Secretary, Telemedicine, Tele-Delegation) Specialized healthcare outsourcing including medical tele-secretariat, telemedicine and teleconsultation, medical televente, technical/commercial medical support, tele-delegation for laboratories and veterinary practices, and value-added reseller services for healthcare IT.
• Web & Digital Services Digital and IT outsourcing services covering database administration, web development, software testing, managed IT services, IT helpdesk and technical support, and digital commerce / e-commerce back-office operations.
• AvisDoc SaaS product for healthcare professionals that automates Google review collection via SMS post-consultation and QR codes, with a real-time reputation dashboard and AI-generated review responses. Offered via subscription with two formulas and a free trial.

Quantifiable outcome

• 100% of communications recorded; 100% of leads/sales audited before delivery (quality control standard per ISO 9001:2015)
• +5 more outcomes

Named customers17 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability8 records

Feature7 records

Partnerships

Two partnerships are on record, tiered flagship and minor.

• Emma (literie/bedding brand)flagshipStrategic or Co-development Partner · 1 January 2022Emma partnered with Tunis Call Center for customer service outsourcing, leading to the joint award of 'Elu Meilleur Service Client 2022' in the bedding products distribution category at ESCDA. TCC handled Emma's customer relations operations, with the partnership credited for delivering measurable service quality improvements and industry recognition.
• Colibris TunisiaminorOthersEnvironmental partnership with Colibris Tunisia, a startup specializing in plastic waste collection and recycling door-to-door. TCC collaborates on CSR initiatives as part of its sustainability commitment, including eco-friendly office practices.

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Competence Call Center: German-headquartered BPO with nearshore sites in Tunisia and elsewhere offering multilingual customer service and sales support; directly comparable in geography, service mix and target European client base to TCC.
• Konecta: Spain-headquartered multilingual BPO and CX operator with strong European footprint and nearshoring hubs; comparable in service mix (inbound/outbound, telemarketing, customer service) and in size range to Tunis Call Center.
• Majorel: Global CX, content and BPO provider with multilingual contact center operations across Europe, Africa and the Middle East; very similar in service offering and target client base to Tunis Call Center, prior to its combination with Concentrix/Telus International.
• Transcom: European-headquartered multilingual CX and BPO provider operating nearshore and offshore contact centers; closely comparable to TCC in target customer profile, omnichannel services and European enterprise focus.
• B2S (Business Support Services): French BPO group operating contact centers in France and North Africa with focus on multilingual customer service, sales and technical support; similar size, customer profile and language coverage to Tunis Call Center.

Broad incumbents

• Teleperformance: Global French-headquartered leader in outsourced customer experience management, omnichannel contact centers and digital services. Largest direct competitor in the French-language BPO market that Tunis Call Center serves.
• Arvato (Bertelsmann): German-headquartered BPO subsidiary of Bertelsmann providing multilingual customer service, CRM and IT services across European and nearshore locations; competes with TCC for German-market outsourcing contracts.
• Foundever (formerly Sitel Group): Global CX and BPO operator offering multilingual customer service, sales and technical support across European and nearshore locations; competes with TCC for the same European enterprise outsourcing contracts.
• Concentrix (incl. Webhelp): Global CX, BPO and digital services company formed through the merger of Concentrix and Webhelp; broad multilingual contact center footprint across Europe with strong French-market presence, the most direct large-scale competitor to TCC.
• TTEC Holdings: US-listed global CX and BPO operator with multilingual contact center delivery across nearshore and offshore sites; broad incumbent that competes with TCC for European enterprise outsourcing RFPs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/tuniscallcenter
• LinkedInlinkedin.com/company/tuniscallcenter
• Xx.com/TunisCall

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tunis Call Center