Migrant Help

What Migrant Help does

Migrant Help is a UK-registered charity (founded 1963; England and Wales charity 1088631, Scotland SC041022, company 4172880) that delivers independent advice, accommodation support, and specialist services to asylum seekers, refugees, survivors of modern slavery, and EU citizens navigating the UK immigration system. Its core service lines are Asylum Services, Slavery and Trafficking Victim Support, Refugee Resettlement, and EU Settlement Scheme advice, with newer offerings including Transition to eVisa Support and the Crisis Fund for emergency items. Operations are delivered through a multi-channel infrastructure — a free 0808 asylum helpline, webchat, in-person outreach (including on the Bibby Stockholm accommodation vessel), and a Self Service Portal with Azure AD B2C authentication and a 'Raise an Issue' intake system covering advice, payment, complaint, safeguarding, and move-on requests.

The organisation's technology stack is oriented around accessibility and service delivery rather than AI: it uses Recite Me for multilingual access, Google Pay / Apple Pay / major card networks and reCAPTCHA on donation flows, and integrates IAA and Fundraising Regulator compliance signals into the portal. Migrant Help runs a co-production program involving 155 people with lived experience and publishes a carbon reduction plan targeting Net Zero by 2030 (155.75 tCO2e in 2024/25).

The business model is a hybrid charity: a core contracted provider to the UK Home Office for asylum advice, refugee resettlement, and modern slavery support, supplemented by individual donations (one-off tiers at £5/£10/£50 plus regular giving and Gift Aid) and crisis appeals. Impact metrics disclosed include 115,122 new asylum clients and 3,213 survivors of modern slavery supported in the last reporting year. Headcount sits in the 251–500 band; offices are anchored in Dover with operational reach into Scotland.

Name

Migrant Help

Legal name

Migrant Help

Website

https://migranthelpuk.org

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

251–500 employees

Short description

Migrant Help is a UK charity (founded 1963) delivering independent advice, accommodation support, and crisis services to asylum seekers, refugees, survivors of modern slavery, and EU citizens, primarily under Home Office contract and supplemented by public donations.

Ownership category

akta.pro rank

Product category

Refugee and Asylum Support Services

NAICS

Individual and Family Services (6241), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Refugee & Immigrant Support Services (BPAGAEAI)

akta.pro secondary industries

Integration & Inclusion Services (Housing, Education, Employment) (BPADAHAI), Refugee & Humanitarian Newcomer Orientation (Resettlement Support) (EDAAADAI), Immigration Support Services (Translations, Certified Copies, Biometrics, Medicals) (THACAKAH)

Keywords

• Asylum support services
• Refugee resettlement
• Modern slavery support
• Migration advice services
• Charity welfare services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Public Donations: Charity relies on public donations and fundraising to support crisis fund and ongoing operations. Donation options include one-time payments of £5, £10, £50, or custom amounts, as well as regular payment setups. Gift Aid scheme available for UK taxpayers.
2. Government Contracts: Delivers contracted services for the UK government including asylum advice services, refugee resettlement, and modern slavery victim support. Appears to be a contracted provider for Home Office services.
3. Crisis Fund Appeals: Special fundraising appeals for emergency/crisis situations to provide essential items such as warm clothing, shoes, food parcels, toiletries, and baby items to vulnerable survivors.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels10 records

Core offering

Migrant Help is a UK-registered charity that delivers independent advice, guidance, accommodation support, and crisis assistance to asylum seekers, refugees, survivors of modern slavery, and EU citizens navigating the EU Settlement Scheme. Services are delivered through a free asylum helpline, in-person outreach, a Self Service Portal with webchat, and printed/digital guidance translated into 12+ languages. The charity is funded primarily by donations and contracts with the UK Home Office.

Product overview

Migrant Help operates as a charity providing support services for migrants, asylum seekers, and refugees in the UK. The organization offers a portfolio of interconnected services including Asylum Services (core advice and support during the asylum process), Slavery and Trafficking Victim Support, Refugee Resettlement, and EU Settlement Scheme Advice. Key digital platforms include the Self Service Portal for issue submission and case tracking, and the Service User Portal for accessing asylum advice, submitting applications, and checking status. Additional offerings include the Crisis Fund for emergency assistance, Transition to eVisa Support for digital immigration status, and Clear Voice for advocacy through lived experience storytelling. Services are accessible via multilingual resources, helpline, webchat, and an online portal system.

Differentiator

Problem solved

Functional benefit

Products and services

• Asylum Services Provides independent advice, guidance, and support to people seeking asylum in the UK, including help navigating the asylum process, screening interviews, and accessing financial and accommodation support.
• Slavery and Trafficking Victim Support Offers specialist support to survivors of modern slavery and human trafficking, helping them access protection, assistance, and recovery services including emergency items from the Crisis Fund.
• Refugee Resettlement Provides refugee resettlement services across various UK regions, supporting vulnerable individuals and families who have been granted refugee status.
• EU Settlement Scheme Advice Provides advice and guidance related to the EU Settlement Scheme for EU citizens and their family members living in the UK.
• Transition to eVisa Support Assists individuals with transitioning from physical immigration documents to the UK government's digital immigration status (eVisa) system.
• Crisis Fund Emergency financial assistance providing essential items such as clothing, shoes, food parcels, toiletries, baby items, and technology to survivors of slavery and asylum seekers in crisis.
• Clear Voice A service enabling individuals with lived experience of migration, asylum, and exploitation to share their stories and contribute to organisational advocacy and awareness.

Quantifiable outcome

• 115,122 new clients supported by asylum services in one year
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Weymouth and Portland Adventure (WPA)minorStrategic or Co-development PartnerLocal outdoor activity provider that supported clients on the Bibby Stockholm accommodation vessel. WPA organized activities including kayaking sessions that helped asylum seekers overcome trauma and connect with the local community. The partnership created safe spaces for vulnerable individuals to engage in physical activities and build confidence.
• Immigration Advice Authority (IAA)coreTechnology or IntegrationRegulatory body overseeing immigration advisers. The IAA logo appears on Migrant Help's Self Service Portal, indicating Migrant Help is registered and regulated as an immigration adviser. This regulatory relationship ensures Migrant Help operates within legal frameworks for providing immigration advice.
• Fundraising RegulatorcoreTechnology or IntegrationRegulatory body ensuring ethical fundraising practices. The Fundraising Regulator badge appears on Migrant Help's website, demonstrating commitment to transparent and ethical fundraising standards. Registered with the Fundraising Regulator for public assurance.
• Home OfficecoreStrategic or Co-development PartnerGovernment department responsible for immigration, security, and law enforcement. Migrant Help delivers contracted services including asylum advice, refugee resettlement, and modern slavery victim support on behalf of the Home Office. This is a primary government partnership for delivering essential support services.

Scale indicators6 records

Recent moves3 records

Expansion highlights6 records

Direct peers

• Refugee Action: A UK charity delivering front-line asylum advice, integration support, and employability programmes. It is closely comparable in service mix and target beneficiaries and competes for the same contracted and grant-funded opportunities.
• Refugee Council: The UK's largest refugee-specific charity, providing asylum advice, resettlement support, and policy advocacy. It is the most direct competitor to Migrant Help's asylum and refugee services portfolio and competes for the same Home Office and local authority contracts.
• Hope for Justice: An international anti-slavery organisation operating in the UK, providing direct support to modern slavery survivors and advocacy. Comparable to Migrant Help's slavery and trafficking victim support offering.
• Jesuit Refugee Service UK: An OISC-registered charity providing immigration legal advice, destitution support, and accommodation advocacy to refugees and asylum seekers in the UK. Service overlap with Migrant Help's asylum advice and safeguarding referrals is significant.
• Helen Bamber Foundation: A UK specialist charity providing trauma-informed support to survivors of modern slavery, human trafficking, and asylum seekers. Closely comparable to Migrant Help's modern slavery survivor support line of service.

Regional players

• Scottish Refugee Council: Scotland's dedicated refugee charity, registered as a separate entity (SC prefix), and the regional counterpart to Migrant Help's England and Wales charity. Service overlap is high in resettlement and integration, but it operates primarily within Scotland.

Broad incumbents

• British Red Cross: A major UK humanitarian charity that delivers refugee support, family reunion, and asylum services as part of a broader portfolio. It competes for similar Home Office contracts and serves overlapping asylum-seeker and refugee populations.

Emerging players

• Care4Calais: A volunteer-led charity providing aid and advocacy for refugees, with growing direct support work in the UK. Comparable in cause area but smaller in scale and primarily volunteer-driven.
• City of Sanctuary: A UK-wide movement of local groups supporting asylum seekers and refugees through community-led welcome, advocacy, and integration. It overlaps thematically with Migrant Help's resettlement mission but operates primarily as a network rather than a direct service provider.
• Breaking Barriers: A London-based charity focused on refugee employment and integration, complementary to Migrant Help's resettlement and integration services. Comparable in supporting refugees into UK life but narrower in scope (employment-only).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/c/MigrantHelpUK/videos
• Facebookfacebook.com/migranthelpuk
• LinkedInlinkedin.com/company/migranthelp
• Instagraminstagram.com/migranthelpuk
• Xx.com/migranthelp

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Migrant Help