ZENeo

What ZENeo does

ZENEO is a Lyon-based French B2B service company that provides 24/7 telephone reception, multichannel client request intake, and multi-trade intervention dispatching for property managers and building owners. The core offering is organized around three service pillars: continuous telephone availability (permanence téléphonique), coordination of multi-trade interventions (interventions tous corps d'état), and client-facing reporting with administrative follow-up. The customer base is enterprise — property managers and building owners that require outsourced after-hours and overflow reception capacity delivered as a managed extension of their own operations.

The product suite comprises the primary ZENEO service and a sub-product branded ZENEO CONNECT, which adds a connected emergency button for urgent response triggering beyond standard telephone intake. The company positions itself as an extension of the client's organization, integrating with the client's existing information systems to log and dispatch interventions. No proprietary AI, automation platform, or licensed software product is disclosed; the offering is operational services rather than a technology product. The public website is currently marked 'under construction,' and the digital footprint is minimal.

ZENEO operates a managed services revenue model with custom ('sur-mesure') pricing tailored to each client engagement rather than published rate cards or standardized tiers. Distribution is direct B2B sales, with prospects engaging via phone, email, and a website contact form. The company is privately held with no disclosed parent, subsidiaries, funding rounds, leadership team beyond a single named contact (S. Rebolle), or headcount. Source material is limited to a single marketing flyer dated 2017-09-18 and a sparse web presence, which constrains the depth of inference possible across revenue, scale, and growth dimensions.

Name

ZENeo

Website

https://zeneo-france.fr

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

ZENEO is a French B2B service provider based in Lyon offering 24/7 telephone reception, multichannel client intake, and multi-trade intervention dispatching for property managers and building owners, with a sub-product, ZENEO CONNECT, providing connected emergency button response.

Ownership category

akta.pro rank

Product category

Property Management Services

NAICS

Telephone Call Centers (56142)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

Facilities Helpdesk & Service Request Management (FM Call Center/Dispatch) (IMAIALAG)

akta.pro secondary industry

Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Telephone answering services
• Property maintenance coordination
• Intervention dispatching
• Emergency call handling
• Building trade services

Headquarters

HQ city

Vaulx-en-velin

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Telephone Reception and Administrative Services: ZENEO generates revenue through recurring service contracts providing 24/7 telephone reception, multichannel client intake and qualification, intervention dispatching across all trades, and administrative reporting. The company offers 'prestations modulables' (modular services) suggesting customized service packages for each client.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

ZENEO provides 24/7 outsourced telephone reception, multichannel client intake and qualification, and dispatching of intervention teams across all building trades for property managers and building owners. The service includes coordination with on-call or on-site contacts, diagnostics and work evaluation, emergency response or securing of premises, debriefing, multichannel client reporting, custom KPIs, and administrative follow-up including quotes and coordination with third-party actors. A companion product, ZENEO CONNECT, adds a connected emergency button for urgent response triggering.

Product overview

ZENeo offers a unified telephone answering and intervention coordination service for property management, consisting of two main offerings: ZENEO (the core telephone answering and dispatching service) and ZENEO CONNECT (the connected emergency button component). The service operates 24/7 and includes multichannel reception, intervention team dispatching across all trades, client reporting, and administrative follow-up, with integration capabilities for existing information systems.

Differentiator

Problem solved

Functional benefit

Brands

• ZENEO CONNECT: Connected emergency button service - a connected urgent care solution with 24/7 availability (24H / 24 • 7 JOURS / 7)

Products and services

• ZENEO (Telephone Answering and Intervention Coordination Service)
• ZENEO CONNECT (Connected Emergency Button)

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves3 records

Expansion highlights2 records

Regional players

• Seris Group: Seris is a French group combining security guarding, facility services and connected building solutions. It is comparable to ZENEO because both serve property owners with intervention coordination and offer connected/IoT-enabled building services (Seris' connected offerings vs ZENEO CONNECT).

Broad incumbents

• Sodexo (Facilities Management): Sodexo is a global FM and food services giant whose facilities management division offers helpdesk, technical maintenance and integrated building services. It competes with ZENEO in France for property-management outsourcing but as part of a much broader service bundle.
• ISS A/S: ISS is a global facility services incumbent whose IFM offering includes workplace service desks, helpdesk and dispatch for property managers. It overlaps with ZENEO's service scope but at much larger scale and with a broader portfolio of FM services.
• Elior Group: Elior is a France-based contract services group with facilities and building services that include multitechnic maintenance and helpdesk functions for property managers. Comparable to ZENEO in French market focus, though Elior's primary franchise is food services.
• Vinci Facilities (Vinci Energies): Vinci Facilities, part of Vinci Energies, provides multitechnic maintenance, FM helpdesk and energy services to property portfolios in France and Europe. It is comparable to ZENEO's multi-trade dispatch and reporting model but at significantly greater scale and with deeper technical trade capabilities.
• Teleperformance: Teleperformance is one of the world's largest contact-center BPOs with extensive French operations. While horizontal, its customer management and technical helpdesk capabilities overlap with ZENEO's telephone reception and qualification services.

Direct peers

• Atalian: Atalian is a France-headquartered global FM group providing integrated facility management including multitrade technical maintenance and a customer/helpdesk layer. It competes head-to-head with ZENEO for property-management contracts in France and offers 24/7 service desks bundled with on-the-ground intervention capacity.
• Onet: Onet is a major French integrated facilities services provider offering multitechnic maintenance, reception and dispatch services. It is directly comparable to ZENEO as both serve French property managers with multi-trade coordination and on-site/remote intervention support, though Onet operates at significantly larger scale.
• Samsic: Samsic is a French FM and business services group offering multitechnic building maintenance, reception services and on-call coordination. It is comparable to ZENEO because both target French property portfolios with multi-trade intervention dispatch and client reporting workflows.

Emerging players

• Concentrix (formerly Webhelp): Concentrix, which merged with France-origin Webhelp, is a major customer experience BPO with strong European contact-center operations. It overlaps with ZENEO on the 24/7 inbound/helpdesk side and could credibly extend into property-management dispatch as a vertical specialization.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat1 record

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/zeneo-france

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ZENeo