Gemeente Capelle aan den IJssel

What Gemeente Capelle aan den IJssel does

Gemeente Capelle aan den IJssel is a Dutch municipality (gemeente) located in the province of South Holland within the Rotterdam metropolitan area, serving approximately 67,000 residents since its separation from Rotterdam in 1840. It operates as a local government entity under the Gemeentewet, governed by an elected municipal council (gemeenteraad), a college of mayor and aldermen (college van B&W) headed by Mayor Joost Manusama, and five wethouders (aldermen) with portfolios covering urban development, sustainability/housing, social affairs, safety/economy, and finance/public space. The municipality delivers statutory public services including identity documents (passports, ID cards, driver's licenses), civil registrations, building and environmental permits under the Omgevingswet, social welfare (Wmo, Participation Act, Youth Act), waste management, and local tax administration.

The municipality's technology stack centers on the Mijn Capelle digital citizen portal—built around authenticated access via DigiD for residents and eHerkenning for entrepreneurs—where users track applications, upload documents, and exchange messages with the municipality. Complementary digital platforms include the Eloket IJsselgemeenten shared form submission system, the Omgevingsloket for environmental/construction permits with intaketafel and omgevingstafel pre-consultation workflows, the Online Belastingbalie for tax matters, and the Digitaal Opkopers Register operated jointly with police. Distribution spans a physical counter at Rivierweg 111, telephone (14010), three named business account managers (Erik Hommel, Andy Jansen, Vinay Jibodh), quarterly WOP neighbourhood meetings, Facebook/Instagram, and dedicated newsletters.

The revenue model combines statutory administrative fees (leges) for permits and registrations, local taxation, and central government allocations under the Dutch municipal funding system. Fee schedules are publicly disclosed, ranging from modest items (VOG €33.85 online; terrace permit €200) to construction permit fees scaling from €99.15 to a capped €210,474.45, and environmental plan activity fees scaling from €228 to a capped €491,107.10. Customer segments are hybrid: individual residents (primary), local entrepreneurs/businesses (primary), vulnerable residents in the social domain, childcare providers, and all residents as data subjects under AVG/GDPR.

Name

Gemeente Capelle aan den IJssel

Legal name

Gemeente Capelle aan den IJssel

Website

https://capelleaandenijssel.nl

Company type

Private

Founded year

1840

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Gemeente Capelle aan den IJssel is a Dutch municipality in South Holland serving ~67,000 residents and local businesses with statutory public services, including identity documents, permits, social welfare, and the Mijn Capelle digital citizen portal.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Urban Planning and Community and Rural Development (925120), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs (925110)

SIC

Services-Management Services (8741), Services-Social Services (8300)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE), Local Public Health & Human Services Administration (BPAIACAK), Economic Development & Business Licensing (Local) (BPAIACAN), State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI)

Keywords

• Municipal services
• Local government
• Public administration
• Citizen services
• Permit processing

Headquarters

HQ city

Capelle Aan Den Ijssel

HQ country

Netherlands

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels7 records

Marketing channels8 records

Core offering

Gemeente Capelle aan den IJssel is the local municipal government for the city of Capelle aan den IJssel in South Holland, Netherlands. It delivers statutory public services to approximately 67,000 residents and local businesses, including identity documents, civil registrations, permits, waste management, social welfare, urban planning, and business support. The municipality operates a digital-first service platform (Mijn Capelle portal, Omgevingsloket, Eloket) complemented by in-person counter service and dedicated account managers for entrepreneurs.

Product overview

Gemeente Capelle aan den IJssel operates a citizen services platform consisting of the main municipal website and the Mijn Capelle online citizen portal. The website serves as the primary digital interface for municipal services including identity documents (paspoort, rijbewijs), permits (vergunningen), civil registrations, waste management, taxes, housing, care services, and business services. Mijn Capelle is the authenticated personal portal where registered citizens can track applications, receive messages, and manage ongoing municipal affairs. The platform architecture is built around the OpenGemeten/eloket form system for structured online transactions. Services are delivered through multiple digital channels including the main website, Mijn Capelle portal, and various integrated third-party systems for specific functions.

Differentiator

Problem solved

Functional benefit

Products and services

• Mijn Capelle Online citizen portal providing authenticated access to track municipal applications, receive messages, upload documents, and manage ongoing municipal affairs. Citizens log in with DigiD, businesses with eHerkenning.
• Gemeente Capelle aan den IJssel Website Main municipal website providing public information, news, and access to all citizen services including appointments, permits, waste management, and contact information.
• Melden & Aanvragen (Reports & Applications) Digital service category covering passport/driver's license, reports, waste, moving, taxes, permits, family matters, leisure, and business services.
• Horecaloket (Hospitality Desk) Dedicated service desk for hospitality entrepreneurs providing guidance on starting or managing horeca businesses, permit requirements, and regulatory compliance.
• Ondernemersloket (Business Desk) Business service point with three dedicated account managers supporting entrepreneurs with questions, relocation assistance, and business development within the municipality.
• Omgevingsloket (Environmental Portal) Online portal for submitting concept requests and permit applications under the Omgevingswet (Environmental Law), with digital document upload capabilities and intaketafel/omgevingstafel pre-consultation processes.

Quantifiable outcome

• 159 activities offered to elementary school children through the Vakantiepaspoort program
• +2 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

17 partnerships are on record, tiered core and minor.

• Adviesraad Sociaal DomeincoreStrategic or Co-development PartnerThe Adviesraad Sociaal Domein (Social Domain Advisory Council) advises the College and municipal council on the development and execution of policy in the areas of Social Support Act (Wmo), Participation Act (including poverty policy, debt assistance, work and income), and Youth Act. The council has its own website at adviesraadcapelle.nl and holds public meetings on the 3rd Tuesday of each month.
• Stichting Welzijn CapellecoreStrategic or Co-development PartnerWelzijn Capelle (Welfare Foundation) operates the Huizen van de wijk (Neighbourhood Houses) and provides buurtcoaches (neighbourhood coaches) who are always present at WOP meetings and support the WOP boards. The foundation also manages social neighbourhood teams.
• HavenstedercoreStrategic or Co-development PartnerHavensteder is a housing corporation whose representatives participate in WOP meetings and collaborate on neighbourhood improvements. The municipality works with Havensteder on housing issues, including rental property monitoring and addressing substandard rental situations.
• RijkswaterstaatminorStrategic or Co-development PartnerRijkswaterstaat (National Public Works) collaborates with the municipality and transport companies to provide travel alternatives during the 4-week closure of the Algerabrug (August 10 – September 7, 2026).
• Zuid-Holland BereikbaarminorStrategic or Co-development PartnerZuid-Holland Bereikbaar (South Holland Accessible) collaborates with the municipality, Rijkswaterstaat, and transport companies to provide travel alternatives during major infrastructure projects such as the Algerabrug closure.
• Vervoersbedrijven (Transport companies)minorStrategic or Co-development PartnerTransport companies collaborate with the municipality, Rijkswaterstaat, and Zuid-Holland Bereikbaar to provide travel alternatives during the 4-week Algerabrug closure.
• Economisch Netwerk Capelle (ENC)coreChannel Partner/ Reseller/ DistributorENC is a business club for all entrepreneurs established in the municipality of Capelle aan den IJssel. The municipality collaborates with ENC, including hosting joint events such as the annual network cruise and participating in the Capelle Connect event.
• Green Business Club FascinatiominorChannel Partner/ Reseller/ DistributorAn entrepreneurs' collective on the Fascinatio business estate that motivates, inspires, and organises concrete projects for businesses focused on sustainability. Operates in partnership with the municipality.
• Capelle Business PlazaminorChannel Partner/ Reseller/ DistributorA communication platform for Capelse entrepreneurs, providing a networking and information-sharing channel.
• DCMR Milieudienst RijnmondcoreStrategic or Co-development PartnerDCMR is the environmental service for the Rijnmond region. The municipality works with DCMR on sustainability, climate adaptation, and energy transition. Mentioned in the portfolio of Wethouder Sjoerd Geissler.
• Politie (Police)coreStrategic or Co-development PartnerThe police are represented at WOP meetings with their neighbourhood officer (wijkagent). They collaborate on neighbourhood safety and are involved in the Digitaal Opkopers Register to combat handling of stolen goods.
• Werkgeversservicepunt IJsselgemeentenminorChannel Partner/ Reseller/ DistributorThe Werkgeversservicepunt (Employer Service Point) of IJsselgemeenten connects employers with job seekers. The municipality refers businesses looking for employees to this service and its labour makelaars (labour brokers).
• Metropoolregio Rotterdam Den Haag (MRDH)coreStrategic or Co-development PartnerMRDH is the metropolitan region of Rotterdam and The Hague. The municipality participates in the MRDH for matters related to mobility, accessibility, and economic development. The mayor sits on the MRDH Algemeen Bestuur (General Board).
• GR IJsselgemeenten (Gemeentelijke Regeling IJsselgemeenten)coreStrategic or Co-development PartnerA municipal joint arrangement serving multiple IJsselgemeenten municipalities. The municipality participates for shared services including work and income functions (Participatiewet).
• GGD Rotterdam-RijnmondcoreStrategic or Co-development PartnerGGD (Municipal Health Service) Rotterdam-Rijnmond conducts annual inspections of childcare facilities in Capelle aan den IJssel on behalf of the municipality, and is involved in public health matters.
• GGD Rotterdam-RijnmondcoreStrategic or Co-development PartnerThe municipality works with GGD Rotterdam-Rijnmond for public health matters. Mayor Joost Manusama sits on the Algemeen Bestuur of Veiligheidshuis Rotterdam-Rijnmond (VHRR).
• Autoriteit Persoonsgegevens (AP)minorOthersThe Dutch Data Protection Authority. The municipality reports data breaches to the AP when there is a reasonable risk that the privacy of individuals has been violated. Citizens are directed to the AP for more information about privacy rights.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Gemeente Almere: Larger but functionally similar Dutch municipality with active urban-development programs (including major housing transformation). A useful reference point for scaling citizen services and permit throughput.
• Gemeente Krimpen aan den IJssel: Smaller IJsselgemeenten partner sharing back-office and digital-service infrastructure with Capelle. Provides a like-for-like comparison for shared-services cost efficiency.
• Gemeente Nieuwegein: Member of the GR IJsselgemeenten cooperative alongside Capelle; shares the Eloket IJsselgemeenten digital form platform and Participatiewet execution. Most operationally entangled peer.
• Gemeente Utrecht: Mid-to-large Dutch municipality with a comparable mix of urban-development, citizen-services, and business-support functions. Often cited alongside Capelle-scale cities when benchmarking eGovernment maturity.
• Gemeente Zoetermeer: Neighbouring South Holland municipality of comparable size, also offering the same statutory municipal services. Most directly comparable on operating scale, citizen-portal maturity, and business-demographics mix.

Others

• Dimpact: Cooperative of Dutch municipalities (including several IJsselgemeenten) that jointly build and operate digital municipal services. Adjacent enabling peer — Capelle benefits from its shared digital infrastructure rather than competing with it.
• Vereniging van Nederlandse Gemeenten (VNG): Industry association representing all Dutch municipalities; sets common standards, runs shared IT programs (e.g., KING, Gemeentelijke Gemeenschappelijke Infrastructuur). Enabling/advisory peer rather than a competitor.

Broad incumbents

• Gemeente Rotterdam: Larger municipality within the same MRDH metropolitan region. Provides the same core services (identity documents, permits, social domain, urban planning) at much greater scale, making it the closest broad-incumbent comparison for service delivery model.
• Gemeente Den Haag: Large Dutch municipality offering the same portfolio of citizen services, permits, and economic development programs. Comparable function and service mix, but at significantly larger scale.
• Gemeente Amsterdam: Largest Dutch municipality with the most mature digital citizen-services platform (Mijn Amsterdam, DigiD-backed). Serves as the upper-bound reference for what a digitally enabled Dutch municipality can scale to.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/capelleaandenijssel.gemeente
• Instagraminstagram.com/Capelle_Ijssel
• Xx.com/Capelle_IJssel

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Capelle aan den IJssel