Trato Hecho Vecino

What Trato Hecho Vecino does

Fundación Trato Hecho Vecino is a Chilean private nonprofit foundation (Fundación) founded in 2016 and headquartered at Esperanza 1125, Santiago, Región Metropolitana. Its mission is to integrate individuals living in Hogar de Cristo hostels (hospederías) with their surrounding neighborhoods through structured work encounters. The foundation coordinates a process ('Proceso del Trato') in which neighbors submit work requests via Juntas de Vecinos (neighborhood councils), technical tutors evaluate feasibility, and hostel residents execute home maintenance and improvement services — including painting, gardening, cleaning, repairs, and plumbing — accompanied by volunteer tutors. Recipients make voluntary monetary contributions and, importantly, open their homes and share a meal with the workers; the foundation explicitly frames this shared encounter as the core value proposition rather than the transactional work itself.

The revenue model relies on two streams: voluntary monetary contributions from receiving neighbors and families, and institutional support through alignment with public social programs via the Ministerio de Desarrollo Social (Ministry of Social Development). There is no standardized pricing; contributions are freely offered. The foundation maintains a multi-tier partnership ecosystem spanning core partners (Hogar de Cristo, Acción Solidaria), major partners (Municipalities, Juntas de Vecinos, Ministerio de Desarrollo Social), and supporting partners (Universidad Central de Chile, Instituto Profesional Santo Tomás, COS, Puntonorte, SACSA). There is no proprietary technology platform — operations are coordinated manually through community-based intake, tutor supervision, and published FECU Social reports (2018–2023) for accountability.

The foundation's current operations are concentrated in the Santiago Metropolitan Region, with documented expansion intent signaled by the hiring of a Territorial Coordinator for Coquimbo. Leadership includes Founder and President Patricio Massardo Marchant (architect), Executive Director María de los Angeles Ibáñez (geographer), and a board of directors with backgrounds in pediatrics, architecture, commercial engineering, and law. The organization does not disclose revenue, headcount, or external investment; its sole 'product' is the community encounter itself, delivered through a single integrated service portfolio of residential and public-space maintenance work.

Name

Trato Hecho Vecino

Legal name

Fundación Trato Hecho Vecino

Website

https://tratohechovecino.cl

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Fundación Trato Hecho Vecino is a Chilean nonprofit foundation, founded in 2016, that integrates individuals living in Hogar de Cristo hostels with their neighborhoods by coordinating home maintenance and repair work (painting, cleaning, plumbing, gardening) performed by hostel residents for receiving families in the Santiago Metropolitan Region, funded through voluntary contributions and public social program support.

Ownership category

akta.pro rank

Product category

Social Inclusion Services

NAICS

Other Community Housing Services (624229), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Private Foundations (BPAGAKAA)

akta.pro secondary industry

Community Foundations (BPAGAKAB)

Keywords

• Social reintegration services
• Community integration programs
• Home maintenance services
• Nonprofit social services
• Volunteer mobilization programs

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Voluntary Monetary Contributions: Neighbors and community members who receive work services make voluntary monetary contributions. These funds are used to cover the foundation's projects. The amounts are not standardized pricing but are contributions freely offered by community members.
2. Public Social Programs Support: The foundation operates in collaboration with the Ministerio de Desarrollo Social (Ministry of Social Development) and participates in public social programs that support social inclusion initiatives.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Fundación Trato Hecho Vecino is a Chilean nonprofit foundation that coordinates home recovery and maintenance services (painting, gardening, cleaning, repairs, and plumbing) performed by residents of Hogar de Cristo hostels for neighborhood families and community members in Santiago. The foundation's core work is the social reintegration of people experiencing homelessness through structured home repair work, with each worker accompanied by a tutor, and the receiving neighbor paying a voluntary amount while opening their home and sharing a meal.

Product overview

Trato Hecho Vecino is a social foundation that operates as a community integration platform connecting homeless individuals living in Hogar de Cristo hostels with their neighborhoods. The organization offers a unified service portfolio centered on housing recovery and maintenance work—including painting, gardening, cleaning, repairs, and plumbing—delivered by hostel users to community members. The core offering consists of 'Trabajos de Recuperación y Mantenimiento de Viviendas' and 'Trabajos en Espacios Públicos y Comunitarios,' supported by a monthly volunteer program. The 'Proceso del Trato' (Trato Process) structures all service delivery through four sequential stages: reception of neighbor requirements, coordination with technical tutors, feasibility review, and work execution.

Differentiator

Problem solved

Functional benefit

Products and services

• Trabajos de Recuperación y Mantenimiento de Viviendas (Home Recovery and Maintenance Services) Home recovery and maintenance services delivered to neighborhood families and community members in Santiago, including painting, gardening, cleaning, repairs, and plumbing. The work is performed by Hogar de Cristo hostel residents accompanied by tutors, with the receiving neighbor paying a voluntary contribution and opening their home and table to share a meal with the workers.
• Trabajos en Espacios Públicos y Comunitarios (Public and Community Space Works) Maintenance and improvement work on public and community spaces, including painting, gardening, and cleaning services delivered by Hogar de Cristo hostel residents. These projects are coordinated with Juntas de Vecinos and municipalities to strengthen neighborhood cohesion beyond individual households.
• Programa de Voluntariado (Volunteer Program) Monthly volunteer program where community volunteers join work sessions alongside hostel workers. Volunteers serve as the link between hostel users and the receiving families, mobilizing personal networks (family, friends, partners) and acting as ambassadors of the foundation's social inclusion mission.

Quantifiable outcome

• Social reintegration of people experiencing homelessness through meaningful work in their communities
• +2 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core, major and supporting.

• Hogar de CristocoreStrategic or Co-development Partner · 1 January 2016The foundation was created in collaboration with the Hogar de Cristo, originating from conversations between founder Patricio Massardo and the chaplain of Hogar de Cristo (Jesuit Pablo Walker Cruchaga) and the national coordinator of the Acción Solidaria program (Luis Ossa Saldía). The first hostel to pilot the program was the Hospedería Padre Álvaro Lavín del Hogar de Cristo. Hogar de Cristo provides the hostel infrastructure and population base, while the foundation provides the social integration program.
• Acción Solidaria (Hogar de Cristo)coreStrategic or Co-development PartnerAcción Solidaria is the national program of Hogar de Cristo focused on people experiencing homelessness. Its national coordinator (Luis Ossa Saldía) co-developed the foundational concept of Trato Hecho Vecino. The program provides institutional support and alignment for the foundation's activities.
• Municipalidades (Municipalities)majorStrategic or Co-development PartnerMunicipalities are listed as allied institutions with which the foundation collaborates. The foundation works with municipal authorities to implement projects and initiatives that impact people experiencing homelessness and vulnerable communities within municipal territories.
• Juntas de Vecinos (Neighborhood Councils)majorStrategic or Co-development PartnerNeighborhood councils are the primary community partners that receive work requests from neighbors and coordinate with the foundation to schedule and execute home repair and maintenance work. They serve as the community intake point for the foundation's services.
• Universidad Central de Chile (UCEN)supportingStrategic or Co-development PartnerUniversidad Central de Chile is listed among the institutions that collaborate with the foundation. The collaboration likely involves university students or faculty in social work, urban planning, or related programs participating in or supporting foundation activities.
• Instituto Profesional Santo TomássupportingStrategic or Co-development PartnerInstituto Profesional Santo Tomás is listed among the collaborators. The nature of collaboration is not detailed but likely involves student involvement, academic research, or institutional support for social programs.
• Ministerio de Desarrollo Social (Ministry of Social Development)majorStrategic or Co-development PartnerThe Ministry of Social Development is a key institutional partner, providing public social program support and funding alignment for the foundation's social inclusion initiatives targeting people experiencing homelessness.
• COS (Corporación de Obras Sanitarias)supportingStrategic or Co-development PartnerCOS (Corporación de Obras Sanitarias) is listed among collaborators. Likely contributes expertise or resources related to sanitation and plumbing work that is part of the home maintenance services provided to neighbors.
• PuntonortesupportingStrategic or Co-development PartnerPuntonorte is listed among collaborating organizations. The specific nature of the collaboration is not detailed in the available sources.
• SACSAsupportingStrategic or Co-development PartnerSACSA is listed among collaborating organizations. The specific nature of the collaboration is not detailed in the available sources.
• Acción Solidaria (Corporate sponsor)supportingStrategic or Co-development PartnerAcción Solidaria (corporate solidarity program) is listed among organizations that collaborate with the foundation, alongside COS, Puntonorte, and SACSA. This appears to be a distinct corporate social responsibility program that supports the foundation's activities.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Un Techo para Chile (TECHO): Latin American nonprofit focused on housing improvement in informal settlements through volunteer work; directly comparable to THV in combining community volunteer mobilization with housing-related physical work and social mission.
• Fundación Cristo Vive: Chilean Catholic social foundation providing reintegration services to vulnerable populations; comparable as a faith-inspired Chilean nonprofit combining community work, dignity restoration, and support for people experiencing homelessness.
• Hogar de Cristo: The host institution ecosystem that provides THV's worker pipeline and operational base; comparable as a major Chilean nonprofit foundation addressing poverty and homelessness through direct social programs, sharing geography, mission, and operational model.

Broad incumbents

• Cáritas Chile: Chilean arm of the international Caritas network providing social assistance, emergency relief, and community development; comparable as a much larger, established Chilean social-services organization with overlapping beneficiary population.
• Habitat for Humanity Chile: Chilean branch of an international housing nonprofit; comparable as a housing-improvement organization that uses volunteer labor and engages vulnerable populations in home construction and rehabilitation.

Emerging players

• Homeboy Industries: US-based nonprofit using work-based reintegration for formerly gang-involved and formerly incarcerated individuals; comparable as a work-first reintegration model producing social reintegration through paid community labor and human connection.
• Fundación Kolping Chile: Chilean chapter of the international Kolping movement focused on vocational training and social inclusion; comparable as a smaller Chilean foundation combining skills training with community reintegration for vulnerable populations.

Regional players

• TECHO (Latin America): Latin American parent organization of Un Techo para Chile; comparable as the regional federation demonstrating how a national housing-volunteer model can scale across multiple Latin American countries — a relevant benchmark for THV's expansion potential.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/tratohechov
• LinkedInlinkedin.com/company/trato-hecho-vecino

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trato Hecho Vecino