Pindahman

What Pindahman does

Pindahman Sdn. Bhd. is a Malaysian on-demand delivery and logistics marketplace headquartered in Kota Kinabalu, Sabah. Founded in 2020, the company operates a mobile-app platform connecting individual consumers and small businesses in East Malaysia with a network of 2,000+ independent driver partners, offering on-demand, same-day, and advance-booked delivery of parcels, documents, furniture, and house/office moves. The platform distinguishes itself as the first rural-area delivery app in East Malaysia, with seven vehicle tiers spanning motorcycle (10 kg) to 3-ton lorry, real-time GPS tracking, in-app live chat, and a PindahWallet e-wallet; the app is multilingual (English, Malay, Chinese) and distributed via Google Play, the Apple App Store, the company website, and a WhatsApp booking line.

The underlying technology stack is a Flutter-based cross-platform mobile application with integrated live-chat (Livechat) and a proprietary e-wallet (PindahWallet) supporting both user top-ups and driver payout balances. Distribution is augmented by 40+ physical collection centres across Sabah, which serve as drop-off/pick-up nodes and lower the friction of app-only ordering in rural areas. The driver supply side is organized through three structured onboarding tracks — Partner Driver, Corporate Driver, and OKU (disabled) Driver — addressing both gig and dedicated-fleet use cases.

Pindahman monetizes primarily through transaction fees: drivers pay a percentage-based Administration Fee plus a marketing/transaction fee on each completed delivery, while users pay per-order fares that vary by vehicle type, distance, weight, and optional add-ons such as manpower and midnight surcharge (12 a.m.–6 a.m.). Cancellation fees of up to 50% of order value, non-refundable e-wallet credits, and optional insured delivery (capped at RM200 compensation for uninsured items) provide supplementary revenue. The company is privately held, bootstrapped with no disclosed external funding, employs 11–50 people, and discloses cumulative metrics of 54,600+ parcels delivered and 15,700+ customers served.

Name

Pindahman

Legal name

Pindahman Sdn. Bhd.

Website

https://pindahman.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Pindahman is a Sabah-based mobile app marketplace that connects individual consumers and small businesses with independent drivers for on-demand parcel delivery, logistics, and house/office moving services across East Malaysia, offering vehicle tiers from motorcycle to 3-ton lorry.

Ownership category

akta.pro rank

Headquarters

HQ city

Kota Kinabalu

HQ country

Malaysia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Technology or R&D, Personnel, Marketing or Sales, Others

Revenue model

1. Platform Commission (Administration Fee): Driver Partners pay the company a percentage-based Administration Fee per completed Shipment Delivery Services transaction. The fee is calculated on the Base Fee less applicable Company assessed fees included in the base amount. This is the primary revenue stream for PINDAHMAN.
2. Transaction Fee: An additional per-transaction fee calculated as a percentage of the Base Fee, charged to Driver Partners for continuous improvement, promotion, and marketing of the PINDAHMAN app.
3. Delivery Service Fees (User-side): Users pay for on-demand and scheduled delivery services. Pricing varies by vehicle type, distance, weight, and additional services such as manpower assistance and midnight delivery surcharges.
4. E-Wallet Top-ups: Users and Driver Partners load funds into their PindahWallet (E-wallet) to pay for or receive service payments. Credits in the e-wallet are non-refundable and non-transferable.
5. Cancellation Fees: Cancellation fees of up to 50% of the order total are charged to users who cancel after the permitted window (5 minutes for immediate orders, 30 minutes for scheduled orders) or who are no-shows at pick-up.
6. Midnight Delivery Surcharge: Users requesting delivery between 12 midnight and 6:00 a.m. are subject to a midnight surcharge as stated in the application.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Pindahman is a Sabah, Malaysia-based app-based delivery and logistics platform that connects users with independent driver partners for on-demand, same-day, and advance-order transportation of goods. The platform serves individual consumers and small businesses across Sabah, offering vehicle options ranging from motorcycles to 3-ton lorries, with real-time tracking, an integrated e-wallet (PindahWallet), and house/office moving services.

Product overview

Pindahman is a Malaysia-based app-based delivery platform (Pindahman Sdn. Bhd., 1384431-U) providing on-demand, same-day, and advance order delivery and transportation services. The platform operates through its core mobile application connecting users with a network of driver partners who deliver goods ranging from small parcels to bulky items using various vehicle types. The product portfolio includes the main Pindahman app along with sub-brands Pindahman Express and On Demand Delivery, supported by an e-wallet system called PindahWallet. Service offerings span multiple vehicle categories: Motorcycle (up to 10kg), Sedan (up to 50kg), Mini Van (up to 100kg), Double Cab (up to 250kg), Big Van (up to 500kg), 1.5T Lorry (up to 1,000kg), and 3T Lorry (up to 3,000kg). The company also operates a Driver Partner Program for independent drivers.

Differentiator

Problem solved

Functional benefit

Brands

• Pindahman Express: Express delivery service offering within the Pindahman platform.

Products and services

• Pindahman Mobile App App-based delivery platform connecting users with driver partners for on-demand, same-day, and advance-order delivery and transportation of goods from small parcels to bulky items across Sabah.
• Pindahman Express Express delivery sub-brand offering expedited transportation of goods through the Pindahman platform.
• On-Demand Delivery Immediate, 24/7 on-demand delivery service for urgent same-day transportation needs of documents, parcels, and bulky items across Sabah.
• House and Office Moving Service House and office relocation services using 1.5T and 3T lorries with manpower assistance for moving furniture, appliances, and bulky household or office items.

Quantifiable outcome

• 54,600+ parcels delivered
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Lalamove: On-demand delivery platform operating across Southeast Asia with multi-tier vehicle fleets (motorcycle, sedan, van, truck). Directly comparable business model, customer base (SMEs and consumers), and gig-driver marketplace structure.
• Borzo (formerly WeFast): On-demand same-day delivery platform operating across multiple Asian and Latin American markets. Comparable gig-driver model, multi-vehicle fleet (bike, car, van), and per-order commission economics.
• Ninja Van: Southeast Asian last-mile logistics provider serving SMEs and consumers with multi-tier delivery options. Comparable customer segments and focus on tier-2/emerging markets within Malaysia and the broader region.
• MrSpeedy: On-demand same-day delivery platform with motorcycle, sedan, and van options across Southeast Asia. Closely matches Pindahman's gig-driver marketplace model and per-transaction commission revenue structure.

Emerging players

• Pandago (Delivery Hero): On-demand q-commerce delivery service from Delivery Hero operating in select Asian markets. Comparable use cases (small parcel, on-demand) and gig-driver fleet model, though smaller and more focused than its parent.

Broad incumbents

• Postmates (now part of Uber Eats): On-demand delivery marketplace model pioneered in the US, now integrated into Uber's broader platform. Relevant comparable for the marketplace take-rate model and on-demand consumer delivery playbook, though operating in a different geography.
• DHL eCommerce: Global logistics provider with e-commerce and SMB parcel services in Malaysia. Overlaps with Pindahman's SMB and consumer parcel use cases but at much larger scale and with different asset ownership.
• J&T Express: Major Southeast Asian courier and logistics company with strong Malaysian presence including East Malaysia. Comparable in parcel delivery and SMB customer focus, but operates an asset-heavy hub-and-spoke model rather than a gig marketplace.
• Grab (GrabExpress / GrabMart): Southeast Asian super-app with on-demand delivery services via motorcycle, car, and van. Operates across Malaysia including East Malaysia with much broader capital base and product surface; overlaps meaningfully on parcel and same-day delivery use cases.
• GoSend (Gojek): On-demand courier service from the Gojek super-app. While primarily Indonesia-focused, the comparable product model (instant delivery tiers, gig drivers, app-based booking) makes it a relevant peer for cross-market benchmarking.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/pindahman-sdn-bhd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pindahman