Telenordi

What Telenordi does

Telenordi is a Lithuania-based business process outsourcing (BPO) provider operating a contact center out of Panevėžys, with a headcount of 101–250 employees. The company delivers four primary service lines to enterprise clients: outbound phone sales and telemarketing, inbound customer service and post-sale support, customer surveys and loyalty program calls, and supplementary remote employee hiring and business process outsourcing. Underlying delivery is powered by an in-house IP telephony platform (Telefonijos sistema) that the company has developed to handle its call routing and agent infrastructure.

The customer base spans nine advertised verticals — e-commerce, online booking/reservations, business services, telecommunications, retail and wholesale, insurance, IT, logistics, and finance/lending — with named enterprise references including UAB Ignitis (Lithuanian state-linked energy group), UAB INVL Asset Management, and Robert Bosch Power Tools Division across the Baltic States. Telenordi operates with multi-lingual capability across nine languages (Lithuanian, English, Russian, Latvian, Swedish, Norwegian, Finnish, German, Estonian), positioning it for both Baltic and Scandinavian outsourcing clients.

Revenue is generated through professional-services contracts negotiated per client (no public pricing). The go-to-market is direct B2B enterprise sales targeting organizations that need to outsource customer contact operations but lack the internal infrastructure or multi-language capacity. The company is a privately-held Lithuanian private limited company (UAB), with no disclosed institutional investors, funding rounds, M&A activity, or public-listing intentions. Strategic posture, evidenced by the multi-language website build-out and remote-employment service line, points toward gradual Nordic-market expansion beyond the Baltic core.

Name

Telenordi

Legal name

Telenordi

Website

https://telenordi.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

101–250 employees

Short description

Telenordi is a Lithuania-based BPO contact center (101–250 employees, founded 2009) delivering outbound telemarketing, inbound customer service, surveys, and remote staffing across nine languages to enterprise clients in the Baltic and Scandinavian markets.

Ownership category

akta.pro rank

Product category

Call Center Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

akta.pro primary industry

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)

akta.pro secondary industries

Telemarketing & Survey/Market Research Calling (BPAAADAD), Call Center/Telemarketing & Outbound Customer Engagement (MPAAAIAN)

Keywords

• Call center services
• Business process outsourcing
• Telemarketing services
• Customer support services
• Customer survey services

Headquarters

HQ city

Vilnius

HQ country

Lithuania

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Call Center Services: Telenordi generates revenue by providing outsourced call center services including telephone sales (telemarketing), customer service operations, and customer surveys/loyalty programs. The company operates as a business process outsourcing (BPO) provider offering these services to enterprise clients across various industry sectors in the Baltic region.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Telenordi is a Lithuanian B2B call center that delivers outsourced telephone-based customer interaction services to enterprise clients across the Baltic and Scandinavian regions. Its portfolio centers on three core services: outbound phone sales and telemarketing (lead generation and sales visit organization), inbound customer service and post-sale support, and customer surveys with loyalty program calls. These services are supported by the company's own IP telephony infrastructure and delivered in nine languages.

Product overview

Telenordi is a call center services company offering a portfolio of phone-based customer interaction services. The offering is structured as a service-based model centered on three core service lines: (1) Pardavimai telefonu (Phone Sales/Telemarketing) for outbound sales and customer prospecting; (2) Klientų aptarnavimas (Customer Service) for inbound support and post-sale care; and (3) Klientų apklausos ir lojalumas (Customer Surveys and Loyalty) for survey delivery and loyalty programs. These services are powered by the company's own Telefonijos sistema (IP Telephony System), which provides the underlying telephony infrastructure. The company also offers remote employee hiring (nuotolinis įdarbinimas) and business process outsourcing (verslo procesų nuoma) as supplementary capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Phone Sales / Telemarketing (Pardavimai telefonu) Outbound telephone sales and telemarketing service for businesses, covering customer prospecting, lead generation, and organization of sales visits. Offered to enterprise clients across multiple verticals in the Baltic and Scandinavian markets.
• Customer Service (Klientų aptarnavimas) Inbound customer service and support handling, providing professional post-sale customer care for businesses. Delivered to enterprise clients including the Robert Bosch Power Tools Division for after-sales customer service across the Baltic states.
• Customer Surveys and Loyalty (Klientų apklausos ir lojalumas) Customer survey and loyalty program service for businesses, including loyalty-building outbound calls and telephone survey administration to support customer research and retention programs.
• IP Telephony System (Telefonijos sistema) IP telephony system solution providing the underlying communications infrastructure for Telenordi's contact center operations, supporting inbound and outbound customer communications.

Named customers3 records

Segments9 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Foundever: Global customer experience BPO formed from the merger of Sitel and Webhelp, with major European delivery centers. Comparable in offering outsourced voice-based customer service, sales, and technical support to enterprise clients, but operating at much larger global scale.
• Teleperformance: Global leader in outsourced customer experience management with significant European operations. Directly comparable as a phone-based inbound/outbound BPO serving enterprise clients across verticals, though at vastly larger scale and with broader omnichannel capability.
• Majorel: European-headquartered (Luxembourg) BPO providing customer experience, sales, and digital services across multiple languages. Comparable service portfolio (inbound customer service, outbound sales, loyalty programs) to Telenordi, but with much broader geographic footprint.
• Concentrix: Large global BPO and customer engagement provider with significant European delivery presence. Overlaps with Telenordi in providing inbound customer service, outbound sales, and customer care to enterprise clients across multiple verticals.
• TTEC: Global customer experience technology and BPO company with delivery centers across Europe. Comparable in providing outsourced voice-based customer care and sales, though with significantly broader digital and technology-enabled service offerings.
• Convergys (now Concentrix): Pre-merger Convergys was a major US-headquartered BPO with European operations delivering voice-based customer service and sales — directly comparable to Telenordi's core offering. Now part of Concentrix, listed here for historical BPO competitive context.

Direct peers

• Transcom: Sweden-headquartered European BPO specializing in customer care, sales, and technical support across multiple languages including Nordic languages. Closely comparable to Telenordi in multilingual customer service delivery and in targeting Nordic/Baltic enterprise clients.
• Competel: Estonian-based contact center and BPO provider offering telesales, customer service, and back-office support in Baltic and Nordic languages. Closely comparable regional peer operating in the same Baltic geography with a similar multilingual service model.

Emerging players

• CPM International: European customer contact and sales outsourcing provider with operations across multiple countries. Comparable in offering outsourced telesales, customer service, and customer engagement services, particularly for retail and consumer-facing enterprise clients.

Regional players

• Telia Contact Center: Lithuanian/Baltic contact center arm of Telia Company, providing customer service and sales support for telecom and enterprise clients in the region. Comparable as a Baltic-region competitor serving similar enterprise verticals with multilingual voice-based services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/kontaktu.centras
• LinkedInlinkedin.com/company/telenordi

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telenordi