Good Shepherd
Good Shepherd is a Canadian non-profit, founded in 1961 and affiliated with the Hospitaller Order of St. John of God, providing free health, housing, food, shelter, and crisis support services to vulnerable populations across Hamilton, Toronto, and the Niagara Region through roughly 30 program lines serving 1,000+ individuals daily.
- Company typePrivate
- Founded1961
- HeadquartersHamilton, Canada
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Good Shepherd does
Good Shepherd is a Canadian non-profit charitable organization founded in 1961 in Hamilton, Ontario, providing health, housing, food, shelter, and crisis support services to vulnerable individuals and families. Today operating across Hamilton, Toronto, and the Niagara Region, Good Shepherd runs roughly 30 distinct programs organized into four pillars: emergency shelter and housing (men's, women's, youth, family, asylum-seeker, and transitional shelters, plus supportive housing programs including HOMES, Good Shepherd Non-Profit Homes, Dorothy Day Place, Regina's Place, and Barton-Tiffany Temporary Shelter); mental health, addiction, and crisis services (Barrett Centre for Crisis Support, Brennan House, RAAM Mobile Program, Youth Services Mental Health Program, Steps to Health); health and senior services (Health on Wheels mobile clinic, Shelter Health Network clinics, Palliative Care Outreach Team, Emmanuel House Hospice, Assisted Living for Seniors, Seniors at Risk in Hamilton, SAM Adult Day Programs, SAM Aphasia Program); and basic-needs and education programs (Venture Centre Emergency Food and Clothing, Notre Dame House School, Jeanne Scott Parent & Child Resource Centre, Community Support Services for Women & Children). All services are provided free of charge, 365 days a year, without judgment, inspired by Catholic teachings and the hospitality of St. John of God.
Good Shepherd is owned by the Hospitaller Order of St. John of God – Province of the Good Shepherd in North America, following the 2015 fusion of the Little Brothers of the Good Shepherd with the Hospitaller Order. Day-to-day operations are led by CEO Brother Richard MacPhee and two COO functions split between the Hamilton Centres and the Toronto Non-Profit Homes entity. The organization serves more than 1,000 vulnerable individuals daily, houses 630 individuals and families, serves over 10,000 hot meals and supports 3,000+ households monthly, and is supported by 5,000+ volunteers annually.
Revenue is not publicly disclosed. The funding model mixes transfer payment agreements with the Ontario Ministry of Health, the HNHB Local Health Integration Network, Ontario Health, and the City of Hamilton with individual donations, corporate sponsorships, planned giving, monthly giving (Shepherds of Change), and special events including Harvest Dinner, Art Gems auction, Golf Classic, Christmas Wonderland, and Lemonade Stand Fundraiser. The portfolio operates through a dense web of partnerships with healthcare providers, community organizations, government agencies, faith-based institutions (St. Joseph's Healthcare, Hamilton Regional Indian Centre, Refuge Newcomer Health, Salvation Army, Wesley Urban Ministries, Mission Services, Alzheimer Society of Hamilton and Halton, Hamilton-Wentworth Catholic District School Board), and holds CARF three-year accreditation across all programs.
Good Shepherd firmographics
Firmographics- Name
- Good Shepherd
- Legal name
- Good Shepherd Centre – Hamilton
- Website
- https://goodshepherdcentres.ca
- Company type
- Private
- Founded year
- 1961
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Good Shepherd is a Canadian non-profit, founded in 1961 and affiliated with the Hospitaller Order of St. John of God, providing free health, housing, food, shelter, and crisis support services to vulnerable populations across Hamilton, Toronto, and the Niagara Region through roughly 30 program lines serving 1,000+ individuals daily.
- Ownership category
- akta.pro rank
Good Shepherd industry classification
Industry- Product category
- Social and Community Services
- NAICS
- Temporary Shelters (624221), Community Housing Services (62422), Individual and Family Services (6241), Community Food and Housing, and Emergency and Other Relief Services (6242)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- Housing Assistance & Homeless Services (BPAGAEAB)
Keywords
Where Good Shepherd is headquartered
LocationHeadquarters
- HQ city
- Hamilton
- HQ country
- Canada
- HQ region
- North America
Offices13 records
Markets served
Good Shepherd business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Others
Revenue model
- Government Funding: Funded by Ontario Ministry of Health, Hamilton Niagara Haldimand Brant Local Health Integration Network, Ontario Health, and City of Hamilton
- Donations and Charitable Contributions: Individual donations, corporate sponsorships, planned giving, monthly giving, special events fundraising
- Special Events: Revenue from events such as Harvest Dinner, Art Gems auction, Golf Classic, Lemonade Stand Fundraiser
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | All services are free of charge to clients |
Distribution channels3 records
Marketing channels6 records
Good Shepherd product offering
Product offeringCore offering
Good Shepherd is a non-profit charitable organization that provides emergency shelter, supportive housing, mental health services, healthcare, food, clothing, and crisis support to vulnerable populations in Hamilton, Ontario and the Greater Toronto Area. Service users are typically individuals and families experiencing homelessness, mental health challenges, poverty, or food insecurity, and services are funded through donations, grants, and community sponsorship rather than paid client fees.
Product overview
Good Shepherd is a non-profit social services organization offering a comprehensive portfolio of health, housing, and human services across Greater Hamilton and Toronto (ON) areas. The organization operates as a portfolio of distinct programs rather than a unified technology product — services include emergency shelters (The Good Shepherd Centre, Mary's Place, Martha House, Notre Dame House, Barrett Centre for Crisis Support), transitional and supportive housing (Dorothy Day Place, Regina's Place, HOMES, Reaching Home, Good Shepherd Non-Profit Homes Hamilton/Toronto), mental health services (Youth Services Mental Health Program, Steps to Health), healthcare services (Health Clinics/Shelter Health Network, Health on Wheels, Palliative Care Outreach Team, Emmanuel House Hospice), senior services (Assisted Living for Seniors, Seniors at Risk, SAM Adult Day Programs, SAM Aphasia Program), food and clothing programs (Emergency Food Program, Venture Centre), education programs (Notre Dame House School, Jeanne Scott Parent & Child Resource Centre), addiction services (RAAM Mobile Program), and community support services (Community Support Services for Women & Children). All services are provided free of charge, inspired by Catholic teachings of the Hospitaller Order of St. John of God.
Differentiator
Problem solved
Functional benefit
Brands
- Creative Works Studio: A community arts-based studio providing healing and recovery through the arts for people living with severe and persistent mental illness, founded in 1995.
- Bakhita House
- Dorothy Day Place
Products and services
- Emergency Shelter Emergency overnight and short-term shelter beds for individuals and families experiencing homelessness across Hamilton, Burlington, Brantford, St. Catharines, and the Greater Toronto Area.
- Supportive Housing Longer-term subsidized housing paired with case management and wraparound supports for individuals transitioning out of homelessness or facing housing instability.
- Mental Health Services Mental health and addictions counselling, support, and referral services for vulnerable individuals, integrated with shelter, housing, and food programs.
- Food and Meal Programs Community meal programs and food bank access addressing food insecurity for individuals and families in Good Shepherd's service regions.
- Clothing and Basic Needs Assistance Distribution of clothing and basic-needs items to shelter residents and community members experiencing poverty or crisis.
- Healthcare and Community Health Services Community-based healthcare services delivered to vulnerable populations, integrated with housing, shelter, and support programs.
Quantifiable outcome
- Serves over 1,000 vulnerable individuals daily
- +5 more outcomes
Companies that use Good Shepherd
Customer profileNamed customers1 record
Segments7 records
Ideal customer profiles2 records
Good Shepherd technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Good Shepherd partnerships and signals
Strategic signalPartnerships
29 partnerships are on record, tiered core and minor.
- Ministry of HealthcoreFunded Community Homes for Opportunity (CHO) program incorporated into HOMES supportive housing program. Operates through transfer payment agreements throughout Hamilton and Niagara Region.
- HNHB Local Health Integration NetworkcoreCo-funder with Ministry of Health for HOMES supportive housing program serving people with mental health issues.
- Salvation ArmyminorPartner in Shelter Health Network providing healthcare services within shelters and community agencies in downtown Hamilton.
- Wesley Urban MinistriesminorPartner in Shelter Health Network healthcare consortium.
- Mission ServicesminorPartner in Shelter Health Network healthcare consortium.
- Wayside HouseminorPartner in Shelter Health Network healthcare consortium.
- Men's Addiction Service HamiltonminorPartner in Shelter Health Network healthcare consortium.
- CMHA (Canadian Mental Health Association)minorPartner in Shelter Health Network healthcare consortium and PCAAT collaborative team.
- Refuge Newcomer HealthcoreCollaborates with Bakhita House to address emergency housing needs of asylum seekers. Provides health navigators who connect residents with community services including education, employment, healthcare, and legal assistance. Continues support for two months after residents move out.
- Wesley Urban MinistriescorePartner in the Bakhita House collaboration providing comprehensive and supportive environments for asylum seekers within the emergency shelter system in Hamilton.
- St. Joseph's HealthcarecoreProvides addiction attendants 24 hours a day at Dorothy Day Place to lead addiction and harm reduction services. Residents are offered opioid prevention planning, harm reduction information and supplies, addiction supports, assessment and referral.
- Hamilton Regional Indian CentrecoreWorks collectively with Good Shepherd to offer culturally relevant supports and services to Indigenous residents at Dorothy Day Place. Formal partnership agreement facilitates referrals and builds capacity through education and workshops. Currently 17% of residents identify as Indigenous.
- Shelter Health NetworkcoreOffers weekly clinic for residents of Dorothy Day Place to access primary medical care on-site. SHN is a multidisciplinary team of healthcare providers operating within shelters and community agencies in downtown Hamilton, established in 2005.
- Alzheimer Society of Hamilton and HaltoncoreCollaborative partner in Seniors at Risk in Hamilton program, along with St. Matthew's House. Partners transitioned clients from Catholic Family Services programs following CFS closure.
- St. Matthew's HousecoreCollaborative partner in Seniors at Risk in Hamilton program. Part of transition plan for CFS seniors' programs.
- Alternatives for YouthminorProvides addiction/substance use supports at Notre Dame House for street-involved youth.
- Hamilton Regional Indian CentrecorePartnership with Notre Dame House to provide opportunities for Indigenous youth to engage in cultural activities and reconnect with traditional teachings.
- Centre 3minorPartners with Notre Dame House to offer free studio-based course where youth learn design, print, film, marketing and sales of their work.
- ART Forms and RecreateminorPartners with Notre Dame House for creative pursuits promoting self-discovery and leadership development.
- Young Parent NetworkminorPartners with Youth Housing Support team to designate worker supporting pregnant and parenting teens who access shelter.
- Hamilton-Wentworth Catholic District School BoardcorePartners with Regina's Place and Jeanne Scott Parent & Child Resource Centre to operate on-site school designed specifically for young parents.
- Ujima ProjectminorEarly Childhood Development Hub at Notre Dame House supporting young parents and children through programs on early development, attachment, language and literacy.
- Gore MutualminorCorporate funding partner with Pearson Dunn Insurance. Video highlighting partnership available.
- Pearson Dunn InsuranceminorCorporate funding partner with Gore Mutual.
- Homeless Cars FoundationminorOfficial charity partner. Donors receive tax receipt for value of car. When car donated in Hamilton, money stays in Hamilton.
- HAMSMaRTminorPartner in PCAAT (Primary Care Access and Attachment in Hamilton) collaborative team connecting people to primary care.
- Refuge Newcomer HealthminorPartner in PCAAT collaborative team connecting people to primary care.
- Toronto Mental Health & Addictions Supportive Housing NetworkminorPartner supporting Art Gems event and Creative Works Studio.
- Toronto Alliance to End HomelessnessminorPartner supporting Creative Works Studio through Art Gems event.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
Good Shepherd competitors and assessment
Company assessmentDirect peers
- Indwell: Christian-affiliated non-profit developing and operating supportive housing across Hamilton, Toronto, and Southwestern Ontario. Direct peer in the supportive-housing category with similar Housing First and harm-reduction orientation.
- Fred Victor: Toronto-based non-profit delivering emergency shelter, transitional housing, mental health, and employment services to people experiencing homelessness and poverty. Closest Toronto analog to Good Shepherd Non-Profit Homes Toronto.
- Covenant House Toronto: Toronto non-profit providing shelter, housing, health, and education services to youth aged 16-24. Overlaps directly with Good Shepherd's Notre Dame House and Brennan House youth-shelter programming.
- YWCA Hamilton: Hamilton non-profit providing emergency shelter, transitional housing, and support services for women and families fleeing violence. Overlaps with Good Shepherd's Martha House and Community Support Services for Women & Children.
- St. Matthew's House Hamilton: Hamilton non-profit providing supportive housing and seniors services. Direct peer in the seniors-at-risk program space and current consortium partner in Seniors at Risk in Hamilton.
- Wayside House of Hamilton: Hamilton non-profit providing supportive housing for people living with mental health and addiction challenges. Direct peer in supportive housing and a Shelter Health Network consortium partner.
- Mission Services of Hamilton: Hamilton-based non-profit providing emergency shelter, food, addiction support, and community programs. Direct local peer with overlapping service lines and consortium partnership via the Shelter Health Network.
- Canadian Mental Health Association (CMHA) Hamilton: Hamilton branch of the national mental-health non-profit providing housing, case management, and crisis support. Direct peer in mental-health housing and current Shelter Health Network and PCAAT consortium partner.
- Salvation Army Canada: National non-profit operating emergency shelters, transitional housing, food programs, and community support services across Canada. Closest peer in scale and service mix, and an existing Shelter Health Network partner alongside Good Shepherd.
Regional players
- Toronto Alliance to End Homelessness: Toronto-based non-profit network coordinating cross-sector homelessness response and a current Good Shepherd partner supporting Art Gems and Creative Works Studio. Indirect peer operating as a regional backbone rather than a direct service provider.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Good Shepherd social profiles
Digital presenceGood Shepherd financial estimates
Financial estimateRevenue estimate
Valuation estimate
Good Shepherd leadership team
Management profileNumber of profiles
Profiles6 records
Good Shepherd subsidiaries and ownership
Company hierarchySubsidiaries6 records
Good Shepherd funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Good Shepherd M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Good Shepherd
What does Good Shepherd do?
Good Shepherd is a non-profit charitable organization that provides emergency shelter, supportive housing, mental health services, healthcare, food, clothing, and crisis support to vulnerable populations in Hamilton, Ontario and the Greater Toronto Area. Service users are typically individuals and families experiencing homelessness, mental health challenges, poverty, or food insecurity, and services are funded through donations, grants, and community sponsorship rather than paid client fees.
Is Good Shepherd a public or private company?
Good Shepherd is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Good Shepherd founded?
Good Shepherd was founded in 1961. It employs 251 to 500 people.
Where is Good Shepherd based?
Good Shepherd is headquartered in Hamilton, Canada, in the North America region.
How does Good Shepherd make money?
Three revenue lines are on record. Government Funding is the primary driver. The others are donations and Charitable Contributions and special Events.
Who are Good Shepherd's main competitors?
Direct peers on record are Indwell, Fred Victor, Covenant House Toronto, YWCA Hamilton, St. Matthew's House Hamilton, Wayside House of Hamilton, Mission Services of Hamilton, Canadian Mental Health Association (CMHA) Hamilton and Salvation Army Canada. Toronto Alliance to End Homelessness is listed as a regional player.
Does Good Shepherd have an API?
No public API is recorded for Good Shepherd.
What industry is Good Shepherd in?
Good Shepherd's product category is Social and Community Services. Its primary akta.pro industry code is BPAGAEAB, Housing Assistance & Homeless Services. Its NAICS code is 624221 and its SIC code is 8300.