New Hartford

What New Hartford does

The Town of New Hartford, Connecticut is a statutory municipal government serving residents and property owners within its jurisdictional boundaries. Operating under a Board of Selectmen and Board of Finance structure with a First Selectman serving as Chief Executive Officer (Daniel V. Jerram), the town delivers a defined bundle of mandated municipal services: public safety coordination through two Connecticut State Police Resident Troopers plus volunteer fire and ambulance coverage (New Hartford Volunteer Ambulance and two volunteer fire departments), highway maintenance across 82 miles of paved and unpaved road, building inspections and permitting, planning and zoning enforcement, vital records management, property assessment, tax collection, recreation programs at Brodie Park and Berkshire Hall, summer programs at Camp Brodie, and senior services at the Senior Center. Education funding represents 71% of the annual budget, covering K-6 local elementary schools and contributing to the Northwestern Regional School District No. 7 for grades 7-12 alongside Barkhamsted, Colebrook, and Norfolk.

Service delivery runs through a CivicPlus-based e-government platform that aggregates multiple transactional portals: an Iworq-powered online permit application and land use workflow with credit card processing, a mytaxbill.org property and motor vehicle tax payment portal accepting credit card (2.5% fee), debit card ($3.95 flat), or e-check ($0.95), a searchiqs-based dog license renewal system with a $3.50 processing fee, a RecDesk recreation registration system, and an online marriage license pre-registration workflow ($50 license, $20 per certified copy) integrated with the Town Clerk office. Property information access is delivered through VGSI's Vision Property Cards database, updated weekly for 3,488 parcels, combined with the MapXpress interactive GIS mapping platform. Voter registration is directly integrated with the Connecticut Secretary of State's statewide system.

The operating budget is funded primarily through a property tax mill rate of 27.57 mills for the 2025 Grand List, applied to assessments set at 70% of market value across approximately 3,488 taxable parcels, supplemented by transactional fees for vital records, dog licenses ($8 neutered, $19 unaltered), marriage licenses, and online processing fees. The town previously operated its own water and sewer utilities but completed the sale of those assets to Aquarion Water Company on October 2, 2023, following an evaluation begun in 2016, voter referendum approval, and USDA approval due to outstanding loans. Several services are now delivered through intermunicipal agreements, including animal control via a shared kennel with the Town of Harwinton and regional secondary education through Northwestern District #7.

Name

New Hartford

Legal name

Town of New Hartford, Connecticut

Website

https://newhartfordct.gov

Company type

Public

Operating status

Operating

Headcount range

11–50 employees

Short description

Municipal government of New Hartford, Connecticut, delivering public safety coordination, public works, vital records, property tax administration, recreation, and K-6 education funding to approximately 3,488 property parcels through Town Hall operations and a CivicPlus-based e-government platform.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Environmental Quality Programs (9241)

SIC

Services-Management Services (8741)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Tax & Revenue Administration (Local) (BPAIACAD), City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Municipal government services
• Public safety services
• Property tax administration
• Public works operations
• Community recreation programs

Headquarters

HQ city

New Hartford

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Property Tax Revenue: Primary revenue source through annual property taxes based on assessed value (70% of market value) multiplied by mill rate. 2025 Grand List Mill Rate is 27.57 mills. Covers fiscal year July 1, 2026 to June 30, 2027.
2. Vital Records Fees: Fees for birth, death, marriage, and civil union certificates issued by Town Clerk.
3. Marriage License Fees: $50 fee for marriage license issuance; $20 per certified copy of marriage certificate.
4. Dog License Fees: $8 for neutered/spayed dogs; $19 for unaltered dogs; $1 monthly late fee; $1 transfer fee; $0.50 lost tag/address change.
5. Water and Sewer Rates (Pre-sale): Water and sewer user rates prior to asset sale to Aquarion Water Company on October 2, 2023.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

The Town of New Hartford, Connecticut provides municipal government services to its residents and property owners, including public safety (police, fire, EMS), public works (highway maintenance for 82 miles of roads), education administration (71% of budget), property assessment and tax collection, building permits and inspections, vital records, voter registration, recreation programs, and library services. The town delivers these services through in-person offices at Town Hall, online portals, and community facilities, while leveraging digital platforms such as Iworq, RecDesk, and mytaxbill.org for self-service transactions.

Product overview

New Hartford CT operates a comprehensive e-government platform that provides citizens with digital access to municipal services. The town website, built on the CivicPlus framework, offers multiple online service portals including permit applications, property tax payments, recreation program registration, and vital records services. The platform integrates GIS mapping technology for property information and utilizes third-party service providers for specific transactional functions including dog licensing, marriage applications, and tax collection.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Permit Applications Digital portal allowing residents and contractors to submit building, zoning, and land use permit applications to New Hartford's Building Department, with integrated credit card payment capability for fees.
• Property Information and GIS Mapping Interactive Geographic Information System providing residents access to Town of New Hartford maps, property information, Vision Property Cards, and geographically referenced parcel data for all 3,488 taxable parcels, updated weekly.
• Online Tax Payment System Digital platform enabling residents to view and pay property taxes, motor vehicle taxes, and sewer use fees online via mytaxbill.org, accepting credit cards (2.5% fee), debit cards ($3.95 flat), and e-checks ($0.95).
• Online Recreation Registration Online registration system via the RecDesk platform for Town of New Hartford recreation programs, Camp Brodie summer camp, and facility reservations at Berkshire Hall and Brodie Park.
• Online Dog License Renewal Digital service allowing New Hartford residents to renew dog licenses online through searchiqs.com with a $3.50 processing fee, available June 1 through August 31 annually.
• Online Marriage License Application Digital pre-registration system allowing couples to submit marriage license applications online prior to completing the in-person appearance requirement at the New Hartford Town Clerk office.
• Online Voter Registration Digital voter registration system integrated with the Connecticut Secretary of State, requiring a DMV-issued driver's license or photo ID, enabling New Hartford residents to register to vote online.
• Vital Records Services Official vital records services providing birth, death, marriage, and civil union certificates issued by the New Hartford Town Clerk's office for residents and authorized requesters.
• Police and Public Safety Services Public safety services provided through Connecticut State Police Resident Troopers assigned to New Hartford, local police officers, and 911 emergency response coverage.
• Fire and Emergency Medical Services Fire suppression and emergency medical transport services provided by New Hartford Fire Rescue (Village Fire), South End Volunteer Fire Department (Nepaug Fire Department), and New Hartford Volunteer Ambulance Association.
• Highway Department and Road Maintenance Highway and public works services including road maintenance, snow removal, infrastructure repairs, and park maintenance for 82 miles of paved and unpaved road surfaces and town parks.
• Recreation Programs and Facilities Recreation programs and facilities including Camp Brodie summer camp, Brodie Summer Concert Series, youth sports leagues, New Hartford Night, and community events at Berkshire Hall and Brodie Park.
• Public Library Services Public library services and community programs provided at Bakerville Library (6 Maple Hollow Road) and Licia and Mason Beekley Community Library (10 Central Avenue).
• Animal Control Services Animal control services provided to New Hartford residents through an intermunicipal agreement with the Town of Harwinton, with calls routed to Harwinton Regional Animal Control and a shared kennel facility at 104 Locust Road, Harwinton.
• Education Services (K-12) Public K-12 education services for New Hartford residents, with K-6 at New Hartford Elementary, Bakerville Consolidated, and Ann Antolini Schools, and grades 7-12 served through Northwestern Regional School District No. 7 with Barkhamsted, Colebrook, and Norfolk.

Quantifiable outcome

• 71% of town budget dedicated to education
• +2 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Aquarion Water CompanycoreStrategic or Co-development Partner · 2 October 2023Sale of municipal water and sewer assets to Aquarion Water Company completed on October 2, 2023. Aquarion assumed operation of New Hartford's water distribution and wastewater treatment systems following years of evaluation by the Asset Evaluation Team (AET). The transaction included a purchase agreement, provisions for rate impacts, and transition of contracted operations from Torrington Water (water) and previous Aquarion wastewater operations.
• Town of HarwintoncoreStrategic or Co-development PartnerIntermunicipal agreement for shared animal control services. All animal control calls for New Hartford are routed to Harwinton Regional Animal Control Department at 104 Locust Road, Harwinton. Shared kennel facility located in Harwinton. Officers respond on an as-needed basis.
• Northwestern Regional School District No. 7coreStrategic or Co-development PartnerRegional school district serving students from New Hartford, Barkhamsted, Colebrook, and Norfolk in grades 7-12. New Hartford is part of this regional district, contributing to shared educational governance and funding.
• Torrington Water CompanyminorStrategic or Co-development PartnerContract operations agreement for municipal water system prior to Aquarion acquisition. Provided water system operations and maintenance services.
• Connecticut Department of EducationminorOthersState agency providing regulatory oversight and standards for K-12 education in New Hartford schools.

Scale indicators4 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• Town of Simsbury, Connecticut: Connecticut statutory town with similar governance structure (Board of Selectmen), comparable services portfolio including public works, volunteer fire, and recreation. Strong demographic and budget-scale analog for benchmarking.
• Town of Avon, Connecticut: Hartford County suburb operating under Town Council/Manager form with comparable municipal services including its own water/sewer utility, highway, recreation, and tax administration. Useful peer for service-mix comparison.
• Town of Barkhamsted, Connecticut: Rural Litchfield County town and partner in Northwestern Regional School District #7 with New Hartford. Comparable governance, volunteer fire, and highway services, making it a directly comparable regional peer.
• Town of Burlington, Connecticut: Adjacent Hartford County town with rural-suburban character, similar governance structure (Board of Selectmen), and a comparable service footprint including volunteer fire and shared regional services. Direct small-town Connecticut peer.
• Town of Canton, Connecticut: Neighboring Litchfield County town of similar scale and demographics, also governed by a Board of Selectmen with comparable municipal services (highway, public safety, recreation, tax collection). Direct structural peer for benchmarking small-town Connecticut municipal operations.
• Town of Winchester, Connecticut: Litchfield County town of similar scale operating under a Board of Selectmen with comparable municipal functions. Useful peer for benchmarking budget allocation and service delivery in rural Connecticut towns.
• Town of Norfolk, Connecticut: Small Litchfield County town and fellow member of Northwestern Regional School District #7. Comparable rural municipal profile with lean staff and volunteer fire/EMS model.
• Town of Colebrook, Connecticut: Small Litchfield County town also part of Northwestern Regional School District #7. Similar rural character, lean staff, and reliance on volunteer emergency services. Strong structural peer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks1 record

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php?id=100084569028330
• Instagraminstagram.com/newhartfordrecreationsenior

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Hartford