Riverwood Claims Management

What Riverwood Claims Management does

Riverwood Claims Management, Inc. is a privately held third-party administrator (TPA) of insurance claims, founded in May 2021 as a spin-off from Custard Insurance Adjusters, Inc. (CIA), a 60-year-old privately held independent adjusting firm operating 250+ adjuster locations across the United States. The company is headquartered in Peachtree Corners, Georgia, with regional offices in Lee's Summit, Missouri (US TPA operations) and London (international TPA operations), and serves insurance carriers, self-insured businesses, Lloyd's syndicates and London Market underwriters, Bermuda-domiciled insurers, transportation/logistics firms, and government/municipal entities across multiple property & casualty lines of business including general liability, transportation, heavy equipment, environmental, marine & cargo, property, catastrophe, construction defect, subrogation, professional liability, and product liability.

The company's core technology is ClaimsNet, a proprietary claims management platform developed in-house specifically for claims management rather than adapted from a general CRM, offering real-time monitoring, client portal access, electronic file review, customized metric reporting, and SOC 1 Type II-compliant infrastructure with encrypted web access and disaster recovery. A 24/7/365 hotline staffed by 60+ intake specialists serves as the front-door claims intake mechanism, and field claims delivery is executed through the parent company's 250+ adjuster locations nationwide. Riverwood holds official Delegated Claims Administrator status at Lloyd's of London, a credential that anchors its international and high-end commercial strategy.

Revenue is generated through three primary streams: managed-services TPA fees for comprehensive claims administration, professional-services fees for field loss investigation, and Capacity Support Services providing temporary claims staffing to clients experiencing volume surges. Pricing is quote-based and not publicly disclosed; services are contracted through customized multi-year programs tailored per client rather than standard tiers. The go-to-market is enterprise field sales via a dedicated US sales team (SVP Sales & Marketing, regional VPs, and territory-based account managers) augmented by referrals from the parent company's client base, participation in industry conferences (PICG, WSIA), and content marketing. Geographic expansion into London and Canadian markets was executed in 2022–2023 via acquisition (SIAdvisers) and a London office, extending Riverwood's footprint beyond the US middle-market boutique TPA niche into a tri-jurisdictional North America + London Market operator.

Name

Riverwood Claims Management

Legal name

Riverwood Claims Management, Inc.

Website

https://riverwoodtpa.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

101–250 employees

Short description

Riverwood Claims Management is a privately held third-party claims administrator serving Lloyd's syndicates, London Market insurers and MGAs, US insurers, self-insured firms, transportation companies, and government/municipal entities across multiple P&C lines of business, leveraging a proprietary ClaimsNet platform and parent Custard Insurance Adjusters' 250+ US field adjuster locations.

Ownership category

akta.pro rank

Product category

Third-Party Insurance Claims Administration

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Claims Adjusting (524291)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt) (TLABANAH)

akta.pro secondary industries

Third-Party Administrator (TPA) & Program Administrator Services (FSAJALAF), Claims Management & Cargo Insurance Administration (TLAIANAK)

Keywords

• Third-party claims administration
• Insurance claims management
• Lloyd's delegated administrator
• Property and casualty claims
• Field loss investigation

Headquarters

HQ city

Lees Summit

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Third-Party Administration (TPA) Fees: Riverwood generates revenue by charging fees for comprehensive third-party administration services covering claims management, auditing, program management, and field loss investigation across multiple lines of P&C business including transportation, residential property, commercial property, and general liability.
2. Capacity Support Services: Temporary staffing services providing clients with supplemental claims-handling capacity to manage surges in claim volume. Revenue is generated by placing qualified claims staff with clients on a temporary basis.
3. Field Loss Investigation Services: Field adjusting services including complete liability investigation, scene photos and diagrams, vehicle appraisals, property inspections/estimates, bodily injury documentation, and litigation management, billed as professional services.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Riverwood Claims Management is a Third-Party Administrator (TPA) that provides outsourced claims administration services for insurance carriers, self-insured businesses, Lloyd's syndicates, and London Market entities. The company manages claims across multiple lines of P&C business including General Liability, Transportation, Heavy Equipment, Environmental, Marine & Cargo, Property, Catastrophe, Construction Defect, Subrogation, Professional Liability, and Product Liability. Services are delivered through the proprietary ClaimsNet platform, a 24/7/365 hotline, and a national field adjuster network, with programs customized per client.

Product overview

Riverwood Claims Management is a Third Party Administrator (TPA) providing a unified platform of claims management solutions. The core offering consists of a proprietary TPA Claims Management System paired with the ClaimsNet Client Portal for real-time claim monitoring and assignment submission. Services span multiple lines of business including General Liability, Transportation, Heavy Equipment, Environmental, Marine & Cargo, Property, Large Loss, Catastrophe, Construction Defect, Subrogation, Professional Liability, and Product Liability. Supporting services include 24/7 Hotline intake, Capacity Support Services for temporary staffing, and Client-Specific Claim Reports. The company serves Lloyd's, the London Market, US insurers, and self-insured firms with full North American coverage.

Differentiator

Problem solved

Functional benefit

Brands

• ClaimsNet: Online client portal providing real-time claim information access, viewing options for single contacts, multiple contacts, multiple locations, and all corporate locations. Includes claim information, activity reports, file reports, invoices, and notes functionality.
• Hotline Services

Products and services

• Third-Party Claims Administration (TPA) Services Comprehensive third-party claims administration services covering claims management, auditing, program management, and field loss investigation across multiple lines of P&C business for insurance carriers, self-insured firms, Lloyd's syndicates, and London Market entities.
• ClaimsNet Client Portal Proprietary online portal allowing registered clients real-time access to claim information, file reviews, electronic responding capacity, customized reporting, and new assignment submission. Supports viewing of single contact, team environment, multi-location, and all corporate locations claims.
• 24/7 Hotline Services US-based toll-free nationwide 24/7/365 contact center for claims intake, with trained intake specialists gathering claim information and electronically forwarding assignments to the appropriate branch for immediate processing. Available for all lines of business including emergency dispatch.
• Transportation Claims Management Claims management for commercial transportation losses including trucking companies, insurance carriers, and self-insured risks, focused on reducing liability associated with roadway accidents and including environmental exposures.
• Property Services Management Centralized service handling 1st and 3rd party property claims with customized metric reporting and real-time claim handling information for commercial and residential property losses.
• Catastrophe Response Services Claims management for large-scale catastrophic losses with seasoned specialists selected for natural or man-made disaster response, including multi-layer, complex claims with average 20 years experience for domestic and international policies.
• Heavy Equipment Claims Management Claims specialists handling heavy equipment physical damage appraisals and valuations with focus on downtime management and expense leakage.
• Environmental Claims Management Management of cargo losses involving hazardous materials with nationwide database of response contractors and regulatory reporting compliance.
• Marine & Cargo Claims Services Full TPA services for domestic and international cargo including ocean, air, and inland marine cargo claims, vessel surveys, and liability inspections.
• Capacity Support Services Temporary staffing services providing clients with supplemental claims-handling capacity to manage surges in claim volume, placing qualified claims staff on a temporary basis.
• Field Loss Investigation Services Field adjusting services including complete liability investigation, scene photos and diagrams, vehicle appraisals, property inspections/estimates, bodily injury documentation, and litigation management, billed as professional services.

Quantifiable outcome

• Full North American coverage with coverage extending to London Market and Canada
• +2 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• Lloyd's of LondoncoreStrategic or Co-development PartnerRiverwood serves as an official Delegated Claims Administrator for Lloyd's, the world's leading insurance and reinsurance marketplace. This designation enables Riverwood to handle claims on behalf of Lloyd's syndicates and underwriting members, providing full North American coverage aligned with London Market standards. The relationship was highlighted as a key differentiator on the company's homepage.
• Custard Insurance Adjusters (CIA)coreStrategic or Co-development PartnerCustard Insurance Adjusters is Riverwood's parent company through common private ownership. Riverwood relies on CIA's high-level field claims solutions and the 250+ adjuster location network for claims handling delivery. Riverwood was launched in May 2021 by uncoupling TPA operations from CIA's field adjusting solutions. CIA Hotline services are used for 24/7 claims intake. CIA founded in 1962.

Scale indicators6 records

Recent moves9 records

Expansion highlights6 records

Emerging players

• Pilot Catastrophe: Independent TPA focused on catastrophe, large loss, and complex claims handling for insurers and self-insureds. Comparable niche overlap with Riverwood's Catastrophe and Large Loss divisions.

Broad incumbents

• Crawford & Company: Global claims management and adjusting firm operating across P&C, transportation, and specialty lines. Overlaps with Riverwood in TPA services and field adjusting; broader and more established but operates as a public incumbent across many of the same end-markets.

Direct peers

• Broadspire (by Crawford): TPA division offering claims management, medical management, and managed care; competes with Riverwood in carrier and self-insured third-party administration markets across P&C.
• Gallagher Bassett: TPA subsidiary of Arthur J. Gallagher providing claims administration, loss control, and managed care services. Closely matches Riverwood's outsourced claims administration model across P&C lines with global footprint and dedicated technology platforms.
• McLarens: Independent global claims service provider offering TPA, loss adjusting, and specialized claim solutions across P&C, marine, and aviation. Comparable mid-sized TPA peer with similar multi-line specialty focus and Lloyd's/London Market exposure.
• Engle Martin & Associates: Independent property and casualty adjusting firm with TPA capabilities serving major US insurers. Comparable as a mid-sized independent claims services firm with multi-line P&C expertise and field network reach.
• Sedgwick: Largest North American TPA providing claims management, loss adjusting, and managed care across property, casualty, transportation, and specialty lines. Directly comparable to Riverwood in core TPA model, multi-line breadth, and enterprise carrier/self-insured client base.
• Charles Taylor Adjusting: Independent adjusting and TPA firm with strong London Market presence serving Lloyd's syndicates and MGAs. Most direct competitor to Riverwood's Lloyd's Delegated Claims Administrator model and London Market client focus.
• Davies Group: Claims management, TPA, and loss adjusting firm serving insurance carriers, MGAs, and self-insureds across UK, North America, and beyond. Comparable to Riverwood in end-markets, multi-line capability, and specialty claims divisions.
• York Risk Services Group: National claims administration and managed care services firm serving insurance carriers, self-insureds, and public entities. Comparable TPA scope to Riverwood across P&C, transportation, and specialty lines.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/RiverwoodTPA
• Facebookfacebook.com/RiverwoodTPA
• LinkedInlinkedin.com/company/riverwoodtpa

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Riverwood Claims Management