Town of Lowell

What Town of Lowell does

The Town of Lowell is a municipal government entity located in Lowell, Indiana, established in 1852 and operating under the laws of the State of Indiana. It provides essential public services to town residents and businesses, including public safety (Fire Department, Police Department), utilities (water and wastewater), infrastructure maintenance (Street Department), parks and recreation, building permits, code enforcement, and community event programming. The town operates through a headquarters at 501 East Main Street and multiple department offices distributed across the town, with standard operating hours Monday through Friday, 8:00am to 4:00pm.

The Town of Lowell's digital infrastructure is centered on an eGovernment (eGov) platform that provides citizen-facing online services. This platform includes Online Bill Pay powered by InvoiceCloud for utility and service payments, a Document Center for official forms and publications, an Events Calendar for meetings and community activities, Traffic Ticket Payment through the Indiana Courts system, an eGov Connect subscription system for email and SMS notifications, a Code of Ordinances library hosted by American Legal Publishing, live meeting streaming, and a Location Directory of town facilities. The website is designed and maintained by CORE Business Technologies. The town is ADA-compliant and COPPA-compliant in its digital services.

The Town of Lowell's revenue model is that of a municipal government rather than a commercial enterprise. Funding is generated through property taxes, utility billing, permits and fees (building permits, contractor licenses), and transaction fees including traffic fines. There is no commercial pricing model; services are funded through tax revenue and nominal fees for specific municipal services. The town serves a single geographic segment — the residents and businesses of Lowell, Indiana — and operates as a statutory monopoly on municipal services within its jurisdictional boundaries. The staff complement is 11-50 employees, and the town maintains a Facebook presence for community engagement.

Name

Town of Lowell

Legal name

Town of Lowell, Indiana

Website

https://lowell.net

Company type

Private

Founded year

1852

Operating status

Operating

Headcount range

11–50 employees

Short description

The Town of Lowell is a municipal government entity in Lowell, Indiana, established in 1852, providing residents and businesses with public safety, utilities, infrastructure, parks, permits, and community services through a town hall network and an eGov online platform.

Ownership category

akta.pro rank

Product category

Government Services / Municipal Administration

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (92512), Administration of Environmental Quality Programs (9241), Landscaping Services (56173), Waste Collection (56211)

SIC

Operators Of Nonresidential Buildings (6512), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Tax & Revenue Administration (Local) (BPAIACAD), City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Municipal government services
• Public utilities
• Public safety
• Parks and recreation
• Online bill payment

Headquarters

HQ city

Lowell

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Utility Billing: Online bill pay services for utilities and other town services
2. Permits and Fees: Building permits, contractor licenses, and various municipal fees
3. Traffic Fines: Traffic ticket payments processed through the online system
4. Property Taxes: Property tax collection services

Distribution channels2 records

Marketing channels3 records

Core offering

The Town of Lowell provides fundamental municipal government services to residents and businesses of Lowell, Indiana, including utilities (water, wastewater), public safety (fire, police), infrastructure (street maintenance), parks and recreation, building permits, and code enforcement. The town supplements these in-person services with a digital eGov platform enabling online bill pay, document access, meeting schedules, traffic ticket payments, and community email/SMS notifications.

Product overview

The Town of Lowell operates an eGovernment platform consisting of multiple integrated citizen-facing digital services. The core offering includes Online Bill Pay powered by InvoiceCloud, a Document Center for official forms and publications, an Events Calendar for meetings and community activities, Traffic Ticket Payment via Indiana Courts, eGov Connect for email/SMS notifications, Code of Ordinances access, Live Meeting streaming, and a Location Directory for Town facilities. These services are provided through the town's official website at lowell.net, enabling residents to access government services online.

Differentiator

Problem solved

Functional benefit

Products and services

• Online Bill Pay Electronic payment system allowing residents to pay utility bills and other Town services online through the InvoiceCloud platform.
• Document Center Centralized digital repository for Town documents including news releases, reports, presentations, meeting notices, and official forms available for download.
• Events Calendar Interactive calendar system displaying Town meetings, community events, government hearings, and recreational activities with export-to-calendar functionality.
• Traffic Ticket Payment Online portal for paying traffic tickets and court fines through the Indiana Courts payment system.
• eGov Connect Email Notifications Subscription-based email alert system enabling residents to receive updates on General Town News, Parks and Recreation, Alert Systems, Emergency Alerts, and Town Notifications via email and SMS.
• Code of Ordinances Online access to the Town's municipal code and ordinances through American Legal Publishing Corporation's Code Library.
• Live Meetings Web portal providing access to live and recorded Town Council and commission meetings.
• Location Directory Interactive directory of Town facilities and departments including Parks, Fire Department, Police Department, Street Department, Waste Water Department, and Town Hall with addresses, hours, and contact information.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• Town of Cedar Lake, Indiana: Similarly-sized Lake County, Indiana town offering a comparable basket of municipal services (utilities, police, fire, parks, permitting) and serves as the closest geographic and demographic peer to Lowell.
• Granicus: Government experience platform offering digital communications, agenda/meeting management, and citizen notification solutions directly comparable to Lowell's Document Center, Live Meetings, and eGov Connect notification stack.
• CivicPlus: Provider of municipal eGovernment software platforms including citizen engagement, online bill pay, and website content management — the same category of technology that powers Lowell's eGov portal delivered via partner CORE Business Technologies.
• Town of Schererville, Indiana: Adjacent Northwest Indiana town with a comparable municipal service portfolio (utilities, public safety, parks, permitting) and similar resident base size — strong operational peer for benchmarking.

Broad incumbents

• Tyler Technologies: Large public-sector software vendor providing ERP, utility billing, and municipal court solutions — overlapping with Lowell's utility billing and traffic-ticket payment functions but across a much broader portfolio.
• Accela: Government technology platform specializing in permitting, licensing, and code enforcement — directly aligned with Lowell's building permit and contractor licensing functions.
• OpenGov: Government financial management and budgeting software provider serving municipalities — relevant to Lowell's budgeting, permitting fee tracking, and property tax administration workflows.

Emerging players

• InvoiceCloud: Electronic bill presentment and payment provider for utilities and government entities — Lowell already uses InvoiceCloud for Online Bill Pay, making it a direct technology counterpart.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/TownofLowell1852

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Lowell