What Esolve Solutions does

E-Solve Group is a family-owned private Indian group headquartered in Kolkata with more than 27 years of operating history. It provides integrated debt management and customer lifecycle management services primarily to banks and NBFCs, with additional exposure to fintech, e-commerce, telecom, logistics, and healthcare. The company reports a pan-India footprint of more than 17 states and 50 offices, supported by more than 2,500 trained professionals, including in-house telecallers and field collectors.

Its core Integrated Debt Management offering combines tele-calling, field recovery, legal support, asset repossession, automated bot calling and IVR, predictive analytics, omnichannel communication, and real-time portfolio dashboards. E-Solve uses a hybrid model in which automation and centralized CRM workflows handle high-volume interactions while trained personnel manage field collection, verification, investigations, and escalations. The company states that its operations are ISO 27001:2022 and ISO 9001:2015 certified.

Services are sold directly through enterprise sales and account-management teams using tailored solutions, and public pricing tiers are not available. Revenue mechanics described in the source material include transaction or outcome fees for debt recovery, managed-service fees for customer lifecycle support, and managed-service or per-usage fees for technology-enabled features; the company does not publicly disclose actual revenue.

Name

Esolve Solutions

Legal name

E Solve Solutions Pvt. Ltd.

Website

https://e-solvesolutions.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

501–1,000 employees

Short description

E-Solve Group provides technology-enabled debt recovery, customer lifecycle, verification and field investigation services to banks, NBFCs and other enterprises across India through a hybrid human-and-automation operating model spanning 50+ offices.

Ownership category

akta.pro rank

Product category

Debt Management Services

NAICS

Collection Agencies (56144), Activities Related to Credit Intermediation (5223)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Collections, Recovery & Debt Management Platforms (FSAGAHAI)

Keywords

• Debt collection services
• Customer lifecycle management
• Field investigation services
• Asset repossession services
• Debt recovery outsourcing

Headquarters

HQ city

Kolkata

HQ country

India

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Integrated Debt Management Services: Comprehensive debt recovery and collection services including tele-calling, field recovery, legal support, and repossession services. Revenue generated through service fees charged to banks and NBFCs for debt collection outcomes.
2. Customer Lifecycle Management Services: End-to-end customer engagement, retention, and verification services for financial institutions. Includes customer service, field investigation, and retention campaigns.
3. Technology-Enabled Services: AI-powered bot calling, IVR systems, and omnichannel communication platforms delivered as managed services or per-usage basis.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Esolve Solutions is an Indian B2B services firm that delivers integrated debt management (tele-calling, field recovery, legal support, asset repossession, AI bot calling and IVR, omnichannel communication) and customer lifecycle management (customer service, retention and verification, field investigation) to banks, NBFCs, and fintechs. It combines an in-house 2,500+ workforce across 50+ offices in 17+ Indian states with AI-driven automation, predictive analytics, and CRM-integrated workflows to recover outstanding loans and manage customer engagements.

Product overview

E-Solve Group delivers an integrated debt management and customer lifecycle management platform with multiple service modules. The core offerings include Integrated Debt Management (featuring tele-calling, field recovery, legal support, asset repossession, bot calling & IVR, and omnichannel communication) and Customer Lifecycle Management (covering customer service, retention & verification, and field investigation). The portfolio uses a hybrid approach combining AI-driven automation with human expertise, including AI-powered bot calling, predictive analytics, and real-time dashboards to serve banks, NBFCs, and fintechs across India.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 85% average recovery improvement for clients
• +4 more outcomes

Named customers5 records

Segments4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature6 records

Partnerships

One partnership is on record.

• India's Top Banks (specific names not disclosed)coreOthersServing as trusted debt management partner to leading Indian banks for integrated debt collection and customer lifecycle management services.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Firstsource Solutions: Major global BPM provider (part of RP-Sanjiv Goenka Group) with strong banking and financial services vertical including collections, verification and customer lifecycle management; comparable customers and service lines but with global scale and capital backing E-Solve lacks.
• Sagility: Large India-headquartered BPM/BPO serving banking, financial services and healthcare clients with customer support, collections and back-office processes; overlaps with E-Solve's customer service and collections work but at much larger scale and broader scope.
• WNS Holdings: Public global BPM company with banking and financial services practices spanning collections, customer service and KYC operations; overlaps E-Solve's service portfolio for large bank/NBFC clients and represents an enterprise-scale alternative for procurement teams.
• Genpact: Global professional services and BPM firm with deep banking, capital markets and collections practice; competes with E-Solve for bank-led mandates and brings significantly larger technology and analytics capabilities.
• Infosys BPM: BPM subsidiary of Infosys offering banking, financial services and customer lifecycle operations at enterprise scale; competes with E-Solve on large bank/NBFC mandates where technology depth and global delivery outweigh regional specialization.

Emerging players

• AuthBridge Research: India-based background verification, KYC/AML and field investigation provider serving banks, NBFCs and fintechs; closely comparable to E-Solve's Customer Retention & Verification and Field Investigation modules and competing for the same compliance-driven mandates.
• InDebted: Cloud-native debt collections platform focused on digital-first consumer debt recovery with AI-driven engagement; an emerging tech-first threat to E-Solve's AI-bot-calling and omnichannel modules in markets where Indian banks have cross-border servicing needs.

Direct peers

• Credgenics: Tech-enabled debt collections and resolution platform purpose-built for Indian banks and NBFCs, offering AI-driven workflows and field recovery coordination; competes head-on with E-Solve's hybrid AI-plus-field approach in the same customer base.
• Cogneesol: India-based BPO and debt collections provider serving banks, NBFCs and lenders with recovery, verification and customer lifecycle services; closely comparable service mix, target customers and India-centric delivery model.
• Aparajitha Corporate Services: One of India's largest dedicated debt recovery and compliance services firms serving banks and financial institutions with end-to-end collections and field operations; directly comparable scale, customer base and service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/e-solve-solutions-private-limited

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Esolve Solutions