Saga CG

What Saga CG does

Saga CG d.o.o. is a Montenegro-headquartered IT solutions and digital transformation services company founded in 2007 in Podgorica, operating as a subsidiary of Noventiq since February 2023. The company delivers a broad enterprise IT portfolio spanning managed services (mNOC 24/7 infrastructure monitoring, SOC security operations, datacenter outsourcing, managed workplace, mobile device management), AI/NLP chatbot platforms (Weaver), IoT telemetry (Saga Telemetry System with TeleModule/TeleCenter/TeleClient components and SmartWaste), omni-channel contact center and CRM solutions (Genesys, Avaya, UiPath, Contextor, Unblu), business intelligence and data warehousing with predictive analytics, ERP implementations on Microsoft Dynamics (including NAV4Construction and LS Retail), cybersecurity, cloud (hybrid/public/private), and custom software development.

The company's flagship proprietary product is Weaver, an AI-powered cognitive chatbot platform built on NLP/NLU that simulates human-to-human conversation and is deployed at scale at Raiffeisen Bank (REA chatbot handling 350,000 conversations in six months). The broader Saga organization has accumulated knowledge since 1989, and Saga CG itself operates a technology partner ecosystem of over 70 ICT vendors led by Microsoft Gold Partner status, ISO 9001 and ISO/IEC 27001 certifications, and a delivery team of 60+ engineers with 300+ certifications.

Saga CG generates revenue primarily through project-based professional services implementations, recurring managed services contracts with SLAs, and subscription/licensing for the Weaver AI platform. Go-to-market is enterprise field sales focused on large corporations in banking, insurance, telecommunications, energy, and public sector across the Western Balkans (Montenegro and Serbia), with distribution leverage through the Noventiq group post-acquisition. Pricing is not publicly disclosed and is delivered through quote-based, customized enterprise contracts.

Name

Saga CG

Legal name

Saga CG d.o.o.

Website

https://saga.me

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Saga CG is a Montenegro-based IT services and digital transformation company, acquired by Noventiq in 2023, that delivers managed IT services, AI chatbot platforms (Weaver), IoT, contact center, BI, and ERP solutions to enterprise clients in banking, insurance, telecom, energy, and public sector across the Western Balkans.

Ownership category

akta.pro rank

Product category

IT Services and Digital Transformation

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

IT Procurement, Lifecycle & Asset Management Services (BPAEABAL)

akta.pro secondary industries

Enterprise Application Data Migration & Master Data Management Services (BPAEAGAJ), Business Intelligence, Reporting & Visualization Services (BPAEAHAD), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Digital transformation services
• Enterprise IT consulting
• Conversational AI platform
• Managed IT services
• IoT telemetry solutions

Headquarters

HQ city

Podgorica

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. IT Solutions and Services: Comprehensive IT services including network infrastructure, cybersecurity, cloud solutions (public, private, hybrid), software development, CC/CRM, business intelligence, IoT, managed services, and ERP solutions. Revenue is generated through project-based implementations, consulting services, and ongoing service contracts.
2. Managed Services: Recurring managed services including mNOC (24/7 infrastructure monitoring), SOC (security operations), managed IT infrastructure, managed IT operations, mobile device management, managed workplace, and small business solutions. Delivered through outsourcing contracts with SLA guarantees.
3. Digital Transformation Consulting: Consulting services for digital transformation including business model assessment, digital opportunity assessment, architecture definition, omni-channel implementation, automation, and integration of new solutions with existing systems.
4. Weaver AI Platform Licensing: Cognitive AI platform for customer experience delivered as a chatbot solution to large companies. Platform enables conversational interfaces with natural language understanding.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Saga CG provides end-to-end digital transformation and IT services for large enterprises, including AI-powered customer engagement (Weaver chatbot platform), managed IT infrastructure and security operations, IoT telemetry solutions, contact center/CRM, business intelligence, ERP implementations on Microsoft Dynamics, and cybersecurity/cloud services. The company combines consulting, implementation, and managed services with proprietary AI and IoT platforms, serving banking, insurance, telecom, energy, and public-sector clients across the Western Balkans.

Product overview

Saga CG is a digital transformation company offering a comprehensive portfolio of IT solutions and services. The core product is Weaver, an AI-powered cognitive platform using NLP/NLU for chatbot and conversational interfaces. Around Weaver, Saga offers an ecosystem of complementary solutions: managed services (mNOC, SOC, IT Infrastructure, Mobile Device Management), IoT solutions (Saga Telemetry System with TeleModule/TeleCenter/TeleClient components, SmartWaste Management), contact center solutions (omni-channel CC, RPA with UiPath/Contextor, CRM, Debt Collection, CoBrowsing), Business Intelligence and data warehouse solutions, ERP solutions (Microsoft Dynamics 365 Business Central, NAV4Construction, LS Retail), custom software development, digital transformation consulting, and foundational infrastructure services (networking, cybersecurity, hybrid/public/private cloud). The company serves large enterprises across banking, insurance, telecommunications, government, and retail sectors.

Differentiator

Problem solved

Functional benefit

Brands

• Weaver SAGA: Cognitive AI platform providing conversational user experiences through chatbot technology, utilizing NLP/NLU to simulate human communication for large companies
• mNOC
• SOC
• TeleMetric
• G# (G Fence)
• SecurityTray
• NAV4Construction
• LS Retail

Quantifiable outcome

• 350,000 chatbot conversations handled in first 6 months at Raiffeisen Bank
• +1 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles4 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability7 records

Feature4 records

Partnerships

One partnership is on record.

• NoventiqflagshipStrategic or Co-development PartnerIn February 2023, Saga CG together with parent company Saga Beograd became part of Noventiq, a leading provider of digital transformation and cybersecurity solutions for developing markets. Noventiq is headquartered in London with operations in nearly 60 countries, serving over 75,000 customers with 5,700 employees.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Regional players

• New Frontier Group: Regional IT services group based in the Western Balkans/Southeast Europe with comparable digital transformation, ERP, and managed services offerings. Saga CG was a partner of this group before integration into Noventiq.
• Levi9 IT Services: Emerging Europe-headquartered IT services and software development firm with comparable custom development, managed services, and enterprise transformation capabilities serving similar banking and enterprise clients across the Balkans and broader CEE region.

Broad incumbents

• Atos: Global systems integrator and managed services provider with deep presence in digital transformation, cloud, cybersecurity, and SAP/Microsoft enterprise applications. Larger and broader portfolio but directly competes for the same large enterprise digital transformation mandates Saga CG targets.
• Wipro: Global IT services firm with established digital, cloud, cybersecurity, and enterprise application practices serving banking, telecom, and energy clients. Comparable service mix and customer verticals to Saga CG at far larger scale.
• Capgemini: Global IT services leader with practices in managed infrastructure, cloud, BI/analytics, and digital customer experience that overlap directly with Saga CG's portfolio. Competes for the same large enterprise transformation engagements across banking, insurance, and energy.
• DXC Technology: Global IT services and managed infrastructure provider with significant datacenter outsourcing, workplace, and security operations capabilities directly comparable to Saga CG's mNOC/SOC managed services and infrastructure outsourcing offerings.
• Cognizant: Global IT services and consulting firm with established digital transformation, AI/analytics, and enterprise application practices serving banking, insurance, and healthcare clients. Comparable offering portfolio and GTM model to Saga CG at much larger scale.
• Tata Consultancy Services: One of the largest global IT services and consulting firms with broad coverage of managed services, BI, ERP, and digital transformation; serves many of the same banking, telecom, and energy verticals Saga CG targets.

Direct peers

• Endava: Regional IT services and digital transformation provider (Romania-headquartered, listed on NYSE) with comparable mix of managed services, custom software, and enterprise application delivery for banking, financial services, and telecom clients across emerging Europe. Closest listed comparable in scope, customer vertical focus, and delivery model.
• Saga Beograd: Sister company of Saga CG, jointly acquired by Noventiq in February 2023; operates the same managed services, ERP, BI, and Weaver AI portfolio across Serbia. Functionally a peer pre-acquisition and the most direct operational comparable in product mix and customer profile.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/sagacgdoo
• LinkedInlinkedin.com/company/saga-cg

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Saga CG