Općina Centar Sarajevo

What Općina Centar Sarajevo does

Općina Centar Sarajevo is one of nine municipalities within Kanton Sarajevo, Bosnia and Herzegovina, established in its current form in 1995 following the Dayton Agreement. It serves as the administrative, cultural, and commercial core of Sarajevo, providing statutory local government services — including civil registry, social welfare, communal infrastructure maintenance, housing administration, urban planning, and cultural programs — to a population of approximately 55,181 residents across a 33 km² territory. The entity is governed by an elected Municipal Council (Općinsko vijeće) and a directly elected Mayor (Općinski načelnik), currently Srđan Mandić, and holds ISO 9001 certification continuously since April 16, 2003, audited annually by SIQ Ljubljana — a first for any organ of state administration in BiH.

The municipality operates an e-government service portfolio centered on the mojCENTAR mobile application (iOS/Android), the E-Matičar civil-registration portal, an online case-status tracker, electronic forms, a Viber chatbot, and a 24/7 telephone hotline. Service delivery is decentralized through 19 local communities (mjesne zajednice) and supplemented by a wholly-owned public enterprise subsidiary, JP "CENTAR" d.o.o. Sarajevo, which handles communal services, maintenance of public facilities, and property management. Recent product additions include 2026 subsidy programs for business digitalization, self-employment and entrepreneurship (up to 30,000 KM per beneficiary), certification cost refunds, and youth activism grants.

Funding is non-commercial: the entity is sustained through local taxes and fees, fiscal transfers from Kanton Sarajevo and the Federation of Bosnia and Herzegovina, and a growing portfolio of EU- and UNDP-funded development projects (ReLOaD2, Longevity, Via Dinarica, ArcheoDanube, Dijalog za budućnost, Solid.Forum). Cross-border municipal diplomacy is exercised through a sister-city relationship with Općina Konak (Izmir, Türkiye). Customer segments span general citizens, entrepreneurs and SMEs, youth under 35, civil society organizations, and veterans and vulnerable populations.

Name

Općina Centar Sarajevo

Legal name

Općina Centar Sarajevo

Website

https://centar.ba

Company type

Public

Founded year

1995

Operating status

Operating

Headcount range

251–500 employees

Short description

Općina Centar Sarajevo is a municipal government entity within Kanton Sarajevo, Bosnia and Herzegovina, serving approximately 55,181 residents with civil registry, social welfare, e-government, and local economic development services funded by local taxes, cantonal budget transfers, and EU grants.

Ownership category

akta.pro rank

Headquarters

HQ city

Sarajevo

HQ country

Bosnia & Herzegovina

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Municipal Tax Revenue: Općina Centar Sarajevo generates revenue primarily through local taxes, fees, and charges levied on citizens and businesses within its jurisdiction, including property taxes, communal fees, and administrative charges.
2. Budget Transfers from Higher Levels of Government: The municipality receives fiscal transfers and allocations from the Canton Sarajevo and Federation of Bosnia and Herzegovina budgets, which form a significant portion of its financial resources.
3. EU and International Project Funding: Općina Centar participates in EU-funded development projects (ReLOaD2, Longevity, ArcheoDanube, Via Dinarica) and other international initiatives, receiving grants for infrastructure, youth programs, and local economic development.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels10 records

Core offering

Općina Centar Sarajevo is a municipal government entity that provides administrative, social, communal, and economic development services to approximately 55,181 residents and businesses within its jurisdiction. Its core offerings include civil registry administration, social welfare programs, business support grants (self-employment, digitalization, certification refunds), public infrastructure maintenance through subsidiary JP CENTAR d.o.o., and a comprehensive e-government platform featuring the mojCENTAR mobile app, E-Matičar online portal, Viber chatbot, and online case tracking.

Product overview

Općina Centar Sarajevo operates a unified e-government platform providing digital services to citizens through multiple interconnected channels. The portfolio includes E-Matičar for civil registry requests, mojCENTAR mobile application for reporting municipal issues, Viber Chatbot for instant messaging support, online case status checking, and electronic forms repository. A subsidy program for business digitalization (Refundacija troškova digitalizacije) complements these citizen-facing services. The municipality also runs JP CENTAR d.o.o., a public utility company managing communal services, maintenance of public facilities, and facilities management across 80+ registered business activities including construction, transportation, and administrative services.

Differentiator

Problem solved

Functional benefit

Brands

• Općina Centar: Shortened name for Općina Centar Sarajevo used throughout the website and official communications
• mojCENTAR
• E-Uprava
• JP CENTAR

Products and services

• E-Matičar (E-Registrar) Digital service allowing citizens to submit requests for extracts from civil registry books (births, marriages, deaths) online without visiting municipal offices.
• mojCENTAR Mobile Application Mobile application enabling citizens to report municipal issues, attach photos, mark GPS location on an interactive map, and track the status of their reports through automated notifications.
• Viber Chatbot Citizen-facing chatbot service available via the Viber messaging platform for inquiries and information without visiting municipal offices.
• Online Case Status Tracking (Provjera stanja predmeta) Online service enabling citizens to check the status of their submitted requests and applications processed by the municipality via case number or barcode, accessible 24/7.
• Electronic Forms Repository (Elektronski formulari) Digital repository of downloadable electronic forms and applications in PDF format for citizens to exercise rights and access services under municipal jurisdiction.
• Business Digitalization Support Program (Refundacija troškova digitalizacije poslovanja) Public call program supporting digital transformation of businesses by subsidizing costs for developing digital solutions, software, and hardware, with 50% reimbursement up to 3,000 KM per calendar year and 100% reimbursement for costs under 1,000 KM.
• Self-Employment and Entrepreneurship Support Program Public call program providing financial support for self-employment and entrepreneurship, with maximum support of up to 30,000 KM per business plan, open to youth under 35, women 35+, and long-term unemployed persons. Total planned funds for 2026: 230,000 KM.
• Certification Cost Refund Program (Refundacija troškova certificiranja) Public call program providing 50% refund of certification costs up to 2,000 KM per calendar year, with 100% refund if costs do not exceed 1,000 KM. Total planned funds for 2026: 10,000 KM.
• Youth Activism Grants Program Public call program providing grants for youth activism projects, with minimum 1,000 KM to maximum 7,000 KM per program, once per calendar year. Total planned funds for 2026: 20,000 KM.
• JP CENTAR d.o.o. Sarajevo Communal Services Wholly-owned public enterprise (80+ registered business activities) providing public utility services including maintenance of public facilities, communal services, property management, construction, transportation, and administrative services for Općina Centar Sarajevo.
• Civil Registry Office Services (Matični ured) Statutory municipal service for civil registry matters including registration of births, marriages, and deaths, and issuance of official registry documents for residents of Općina Centar Sarajevo.

Quantifiable outcome

• 423 pensioners served through the 'Bread and Milk for Pensioners' social program.
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Općina Konak (Izmir, Türkiye)coreStrategic or Co-development PartnerSister-city partnership with Općina Konak from Izmir, Türkiye. A delegation from the sister municipality visited Općina Centar Sarajevo in July 2026, hosted by Mayor Srđan Mandić, Secretary Adelina Džanković, and Assistant for Local Economic Development Haris Sijarić. The partnership facilitates cultural, administrative, and economic exchange between the two municipalities.
• ReLOaD2 (Regional Programme for Local Democracy in the Western Balkans 2)coreStrategic or Co-development PartnerRegional programme funded by the European Union and implemented by UNDP (United Nations Development Programme). Općina Centar participates as a partner municipality in ReLOaD2, which supports civil society organizations through project grants and organizational capacity building using LOD methodology.
• Via DinaricaminorStrategic or Co-development PartnerCross-border sustainable tourism development project along the Via Dinarica trail, a major outdoor recreation corridor across the Dinaric Alps region. Općina Centar participates as a partner municipality contributing to regional tourism development.
• ArcheoDanubeminorStrategic or Co-development PartnerEU-funded project focused on archaeological heritage preservation and sustainable tourism along the Danube river corridor. Općina Centar participates in the regional network of partner municipalities and institutions.
• Projekat LONGEVITYcoreStrategic or Co-development PartnerDevelopment project implemented by Općina Centar Sarajevo aimed at improving quality of life for residents, strengthening local community, digitalization of services, and creating better conditions for sustainable, modern, and inclusive development.
• UNDP Bosnia and HerzegovinacoreStrategic or Co-development PartnerUnited Nations Development Programme in BiH serves as the implementing partner for ReLOaD2 and other international development initiatives with Općina Centar Sarajevo. UNDP supports civic engagement, civil society development, and local governance strengthening.
• Dijalog za budućnostminorStrategic or Co-development PartnerInternational project focused on dialogue and civic engagement, contributing to social cohesion and democratic participation in local communities across the Western Balkans.
• Solid.ForumminorStrategic or Co-development PartnerInternational project supporting civil society organizations and local governance initiatives in the Western Balkans region.
• Centar za izvrsnost u poduzetništvu SarajevocoreStrategic or Co-development PartnerPartnership for organizing free Help Desk sessions titled 'Digitalno prisustvo koje ima smisla' (Digital Presence That Makes Sense) for entrepreneurs and business support. Jointly organized by Općina Centar and the Center for Excellence in Entrepreneurship Sarajevo.
• FabLab SarajevocoreStrategic or Co-development PartnerCollaboration with FabLab on the Urbathon project, an innovative educational program for high school students held at the Living Lab Center in Villa Braun. Mayor Mandić presented awards to winning students in the program.
• SIQ - Slovene Institute for Quality and MetrologycoreOthersAccredited certification body from Ljubljana, Slovenia that conducts annual surveillance audits for Općina Centar's ISO 9001 quality management system certification. SIQ is the independent third party that verifies and confirms the municipality's quality management standards.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Općina Novi Grad Sarajevo: Largest Sarajevo canton municipality by population, providing a directly comparable scale of public administration services. Both entities deliver ISO-aligned local administration services to urban Sarajevo residents within the same legal framework.
• Općina Vogošća: Mid-sized Sarajevo canton municipality providing directly comparable administrative scope and service delivery model. Operates within the same federal regulatory environment with similar EU project participation opportunities.
• Općina Ilijaš: Peri-urban Sarajevo canton municipality with similar governance structure and service portfolio. Comparable in administrative scope while serving a different demographic and geographic profile.
• Općina Stari Grad Sarajevo: Sibling municipality within Kanton Sarajevo with overlapping administrative scope over central Sarajevo neighborhoods, serving as the most direct institutional peer. Both operate at the same tier of BiH local governance with similar civil registry, social welfare, and e-government mandates.
• Općina Novo Sarajevo: Adjacent Sarajevo canton municipality with comparable urban character and population scale. Operates the same statutory functions (civil registry, communal services, local economic development) within the same BiH regulatory framework.
• Općina Ilidža: Sarajevo canton municipality with mixed urban-rural character, offering comparison points on how municipal structures adapt to diverse territorial profiles. Provides the same statutory functions under BiH local government law.
• Općina Hadžići: Smaller Sarajevo canton municipality useful for benchmarking service delivery efficiency and program scaling. Shares the same parent entity (Kanton Sarajevo) and fiscal transfer structure.

Broad incumbents

• Grad Zenica: Larger urban BiH municipality serving as a benchmark for scaled local administration. Useful for understanding how larger municipalities structure e-government, EU projects, and economic development programs.
• Grad Banja Luka: Largest city in Republika Srpska, providing comparison across BiH's two entities. Operates a similar portfolio of municipal functions at substantially greater scale, useful for capability benchmarking.

Regional players

• Općina Konak (İzmir): Turkish sister municipality referenced as official partner, providing a non-BiH peer for cross-border municipal cooperation. Useful as a benchmark for international municipal partnerships, though operating under substantially different legal and fiscal frameworks.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/OpcinaCentar
• YouTubeyoutube.com/channel/UCBWgewoUjqDBEW4kEnh78OA
• Facebookfacebook.com/opcina.centar.sarajevo
• LinkedInlinkedin.com/company/opcinacentarsarajevo
• Instagraminstagram.com/opcinacentarsarajevo

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Općina Centar Sarajevo