Thelen Plumbing, Heating, and Air

What Thelen Plumbing, Heating, and Air does

Thelen Plumbing, Heating, and Air is a privately held residential trade services company headquartered in Big Lake, Minnesota, with a second office in Minneapolis. Founded in 2019, it provides HVAC, plumbing, and drain/sewer services to homeowners across the Minneapolis and Twin Cities Northwest Metro, covering at least 17 named communities. Its core offerings span heating (furnaces, boilers, ductless mini-splits), cooling (AC installation, maintenance, replacement, repair), plumbing (leak repairs, water heaters, fixtures, piping upgrades), drain and sewer services (cleaning, camera inspections, hydro jetting, trenchless sewer lining), indoor air quality, and whole-home water treatment. The company is licensed in Minnesota (MB753994, PC753994) and operates 24/7 emergency dispatch from two physical locations.

The business model is direct-to-consumer and field-service based. The GTM motion runs through a branded website (callthelen.com), click-to-call phone intake, and SEO-optimized service-area pages, with on-site technician dispatch at the customer's home. Pricing is quote-based, supplemented by promotional specials such as a $89 AC tune-up and an annual Maintenance Plan subscription offering tune-ups, priority scheduling, and service discounts. Revenue streams include transaction-fee HVAC, plumbing, and drain/sewer work, a recurring maintenance subscription, and partnership-driven financing via Synchrony Bank and Service Finance. The company does not sell software; it delivers labor and equipment through licensed technicians, and there are no disclosed AI/ML capabilities, proprietary platforms, patents, or external funding rounds. Recognition includes MN Best 2026 Silver Winner, supporting brand positioning in the Twin Cities trade services market.

Operationally, the company differentiates on local presence (dual offices), 24/7 availability, same-day service, and broad service coverage that lets one technician ticket address HVAC, plumbing, and drain issues in a single relationship. Pricing is not fully transparent publicly, and there is no disclosed headcount, revenue, or ownership structure. The limited disclosure footprint is consistent with a privately held local services business rather than a venture- or PE-backed platform.

Name

Thelen Plumbing, Heating, and Air

Legal name

Thelen Plumbing, Heating, and Air

Website

https://thelenmechanical.com

Company type

Private

Founded year

2019

Operating status

Operating

Short description

Thelen Plumbing, Heating, and Air is a privately held residential HVAC, plumbing, and drain/sewer service provider serving homeowners across the Minneapolis and Twin Cities Northwest Metro from offices in Minneapolis and Big Lake, Minnesota.

Ownership category

akta.pro rank

Product category

Residential HVAC and Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

akta.pro primary industry

HVAC Installation, Service & Repair (IMAIABAA)

akta.pro secondary industries

HVAC System Replacement & Change-Outs (HSAOAGAB), HVAC Service, Maintenance & Repair (BPABACAA), HVAC & Refrigeration Contracting (IMAFALAB), Humidifier & Dehumidifier Installation & Service (HSAOAIAJ)

Keywords

• Residential HVAC services
• Plumbing repair services
• Heating and cooling
• Drain and sewer cleaning
• Water heater services

Headquarters

HQ city

Big Lake

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. HVAC Services: Revenue from heating, cooling, and ventilation services including repairs, maintenance, installations, and replacements of furnaces, AC systems, heat pumps, and boilers.
2. Plumbing Services: Revenue from plumbing repairs, water heater services, fixture installations, pipe upgrades, and whole-home water treatment systems.
3. Drain and Sewer Services: Revenue from drain cleaning, camera inspections, hydro jetting, and sewer lining services.
4. Maintenance Plans: Annual maintenance plan subscriptions providing tune-ups, priority scheduling, and discounts on services to prevent equipment breakdown.
5. Financing Services: Partnership revenue through financing options enabling customers to pay for major repairs and replacements over time.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Thelen Plumbing, Heating, and Air provides residential HVAC and plumbing services across the Minneapolis and Twin Cities Metro area, including installation, repair, and maintenance of heating systems (furnaces, boilers, ductless mini-splits), cooling systems (AC installation, repair, replacement, maintenance), and plumbing (water heaters, water softeners, whole-home filtration, leak repairs, fixtures). The company also delivers drain and sewer services (drain cleaning, camera inspections, hydro jetting, trenchless sewer lining) and offers an annual Maintenance Plan subscription plus financing through Synchrony Bank and Service Finance.

Product overview

Thelen Plumbing, Heating, and Air is a residential service company offering a unified portfolio of HVAC, plumbing, and drain cleaning services across the Minneapolis and Twin Cities metro area. The core offering consists of heating services (furnaces, boilers, ductless mini-splits), air conditioning (installation, maintenance, replacement, repair), and plumbing (water heaters, water softeners, whole-home filtration, general plumbing repairs). These are complemented by drain and sewer services including camera inspections, hydro jetting, and sewer lining. The company also offers value-added services through a Maintenance Plan (annual tune-ups with priority scheduling and discounts) and Financing options (partnered with Synchrony Bank and Service Finance). The company does not offer a software platform; all services are delivered through on-site technician visits to residential properties.

Differentiator

Problem solved

Functional benefit

Products and services

• HVAC Services Comprehensive heating, ventilation, and air conditioning services including repairs, maintenance, and installations for furnaces, AC systems, and heat pumps for residential homeowners in the Minneapolis/Twin Cities Metro area.
• HVAC Repair Emergency and same-day HVAC repair services for residential furnaces, air conditioning units, and heat pump systems.
• Ductless Mini-Split Systems Installation and service of ductless mini-split heating and cooling systems for targeted temperature control in homes without traditional ductwork.
• Boilers Boiler installation, repair, and maintenance services for residential heating systems.
• Furnace Replacement Full furnace replacement and new furnace installation services for residential homes.
• Duct Cleaning Professional duct cleaning services to remove debris, dust, and contaminants from residential HVAC ductwork.
• AC Installation New air conditioning system installation for residential properties.
• AC Maintenance Preventive maintenance services for air conditioning systems including tune-ups and inspections; promotional $89 AC Tune-Up offer available.
• AC Replacement Complete air conditioning system replacement services for aging or failing residential units.
• AC Repair Air conditioning repair services for all makes and models of residential AC systems.
• Drain Cleaning Professional drain cleaning services to remove clogs and restore proper drainage in residential plumbing systems.
• Camera Inspections Video camera inspection services for diagnosing issues within residential drains, sewers, and pipes.
• Hydro Jetting High-pressure water jetting service to clear stubborn blockages and clean residential pipe interiors.
• Sewer Lining Trenchless sewer repair service using pipe lining technology to restore damaged residential sewer lines without excavation.
• Plumbing Full-service residential plumbing including leak repairs, fixture installation, and piping upgrades.
• Water Heaters Water heater installation, repair, and replacement services for residential traditional and tankless systems.
• Water Softeners Water softening system installation and service to address hard water issues in residential homes.
• Whole-Home Water Filtration Systems Complete home water filtration solutions to improve residential water quality and remove contaminants.
• Indoor Air Quality Services Services to assess and improve indoor air quality through residential filtration, ventilation, and air purification solutions.
• Maintenance Plan Annual HVAC and plumbing maintenance subscription plan offering residential customers priority scheduling, tune-ups, and service discounts.
• Financing Flexible payment options through Synchrony Bank and Service Finance for residential HVAC and plumbing projects.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Roto-Rooter: National plumbing and drain cleaning service franchise serving residential and commercial customers with emergency response. Direct overlap on plumbing, drain cleaning, and sewer services with Thelen's offerings.
• Len The Plumber: Regional Mid-Atlantic residential plumbing, HVAC, and drain service company with 24/7 emergency response. Closely comparable multi-trade service mix and direct-to-consumer residential positioning.
• Morris-Jenkins: Regional residential HVAC, plumbing, and electrical service company based in Charlotte, NC. Operates a multi-trade, multi-location service model with 24/7 availability, maintenance plans, and financing — closely matching Thelen's service portfolio and customer profile.
• One Hour Heating & Air Conditioning: National residential HVAC service franchise with 24/7 emergency response, maintenance plans, and financing offerings. Highly comparable GTM and service positioning to Thelen's HVAC business.
• Coolray Heating, Cooling, Plumbing & Electrical: Regional Southeast residential HVAC, plumbing, and electrical service company with multi-location operations. Comparable multi-trade portfolio and similar homeowner target customer.
• Benjamin Franklin Plumbing: National residential plumbing franchise with drain, sewer, and water treatment services. Direct overlap with Thelen's plumbing and water treatment lines.
• Aire Serv Heating & Air Conditioning: National residential HVAC service franchise with maintenance plans and 24/7 emergency response. Closely comparable service model to Thelen's HVAC offerings.
• Mr. Rooter Plumbing: National residential plumbing franchise with drain cleaning and sewer services. Direct overlap on plumbing service lines and direct-to-consumer residential GTM model.

Broad incumbents

• Service Experts Heating & Air Conditioning: Large national HVAC service chain operating across many US markets with full heating, cooling, and indoor air quality offerings. Wider geographic footprint and larger scale than Thelen, but directly overlapping services.
• Neighborly Inc. Parent company of multiple national home service franchises including Mr. Rooter, Benjamin Franklin Plumbing, and Aire Serv. Operates a multi-brand portfolio in the same residential service categories as Thelen at much larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/thelen-mechanical

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Thelen Plumbing, Heating, and Air