HCSCC

What HCSCC does

HCSCC (Health and Community Services Complaints Commission) is an independent statutory body of the Northern Territory Government, established under the Health and Community Services Complaints Act 1998 to resolve complaints about health, disability and aged care services across the NT. It serves Territorians who use those services, including patients, disability clients and aged care recipients, as well as concerned members of the public and the registered and unregistered providers who deliver those services. Its functions include informal and formal complaint resolution, conciliation, investigation, service-improvement recommendations and community engagement, supported by brochures, public reports and an annual report.

Operationally, HCSCC operates with a small staff of seven from Level 4, NT House, 22 Mitchell Street, Darwin, accepting complaints via online forms, phone, email, post, in-person walk-ins and accessibility channels including TIS National and the National Relay Service. Its core technology is described as standard government information technology for complaint management, with no proprietary product, no public API and no mobile application. It maintains a formal joint-consultation mechanism with the Australian Health Practitioner Regulation Agency (Ahpra) for complaints involving registered health practitioners, plus referral relationships with the NDIS Quality and Safeguards Commission, the Aged Care Quality and Safety Commission and other state/territory complaints bodies.

The commission is funded by NT Government appropriation; its complaint service is free to all users. Effective 1 June 2026, under the Integrity and Ethics Commissioner Act 2025, HCSCC's Commissioner function became part of the broader Integrity and Ethics Commissioner role held by Peter Shoyer, merging it with the ICAC, Ombudsman and Information Commissioner mandates under one independent office, with the Integrity and Ethics Oversight Inspector providing external oversight.

Name

HCSCC

Legal name

Health and Community Services Complaints Commission

Website

https://hcscc.nt.gov.au

Company type

Public

Founded year

1998

Operating status

Operating

Headcount range

1–10 employees

Short description

HCSCC is an independent Northern Territory statutory body that resolves complaints about health, disability and aged care services for Territorians and providers; from 1 June 2026 its Commissioner function is exercised within the Integrity and Ethics Commissioner office.

Ownership category

akta.pro rank

Product category

Health Services Complaints and Ombudsman

NAICS

Administration of Public Health Programs (923120), Administration of Human Resource Programs (923)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro industry

PRIMARYHLAJACAC

Healthcare Licensing, Accreditation & Credentialing Boards

Healthcare & Life Sciences/Public Health, Government & Regulators/Health Policy, Regulation & Compliance Authorities

Keywords

• Health complaints resolution
• Aged care complaints
• Disability services oversight
• Statutory complaints body
• Health services ombudsman

Headquarters

HQ city

Darwin

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Distribution channels7 records

Marketing channels6 records

Core offering

HCSCC is a Northern Territory Government statutory body that receives, assesses, and resolves complaints about health, disability, and aged care service providers. It investigates individual complaints, facilitates conciliation, and publishes aggregate complaint and quality/safety data to inform service improvement across the NT jurisdiction.

Product overview

HCSCC (Health and Community Services Complaints Commission) is an independent statutory body of the Northern Territory Government that handles complaints about health, disability, and aged care services. It is not a technology product company but a regulatory and complaints resolution body. Its services include informal and formal complaint resolution, conciliation, investigation, community engagement, and provision of resources such as brochures, guidelines, and annual reports. As of 1 June 2026, the Commissioner functions merged under the Integrity and Ethics Commissioner Act, bringing together the HCSCC, Ombudsman, Information Commissioner, and Independent Commissioner Against Corruption under one independent office.

Differentiator

Problem solved

Functional benefit

Products and services

• Health, Disability and Aged Care Complaints Service

Quantifiable outcome

• 60% of formally assessed complaints result in no further action; remaining complaints may be resolved through conciliation, investigation, or referral
• +1 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Australian Health Practitioner Regulation Agency (Ahpra)coreStrategic or Co-development Partner · 1 July 2010Formal joint consultation mechanism between HCSCC and Ahpra for complaints involving registered health practitioners. The two agencies consult to determine which is best suited to manage each complaint. HCSCC notifies the relevant National Board of complaints about registered practitioners, and Ahpra notifies HCSCC of notifications within its jurisdiction. Joint decisions can result in complaints being referred, retained, or split between agencies.
• State and Territory Health Complaints BodiesminorOthersHCSCC maintains a network of useful links to health complaints entities across all Australian states and territories, including HCCC (NSW), Office of Health Ombudsman (QLD), Health and Community Services Complaints Commission (SA), and others for referral purposes.
• NDIS Quality and Safeguards CommissionminorOthersReferral partner for NDIS-funded disability service complaints. While HCSCC can accept these complaints, complainants are directed to the NDIS Commission as the most appropriate agency for NDIS provider complaints.
• Aged Care Quality and Safety CommissionminorOthersReferral partner for aged care complaints. While HCSCC can accept aged care complaints in the NT, the Aged Care Commission is identified as the most appropriate agency to handle these complaints.
• Integrity and Ethics Oversight InspectorcoreOthersEstablished under the Integrity and Ethics Commissioner Act 2025 to oversee the conduct of the Integrity and Ethics Commissioner (who holds HCSCC functions) and Office of IEC staff. The Inspector evaluates performance, receives complaints about the IEC, and manages conflicts of interest.

Scale indicators2 records

Recent moves5 records

Expansion highlights2 records

Broad incumbents

• Aged Care Quality and Safety Commission: National regulator for Australian aged care services. HCSCC refers aged care complaints to this Commission, with shared jurisdiction over quality and safety of aged care in the NT.
• Australian Health Practitioner Regulation Agency (Ahpra): National agency regulating 16 health professions and supporting 15 National Boards. HCSCC has mandatory consultation with Ahpra for registered practitioner complaints, making it a critical partner governing the practitioner-conduct side of complaints HCSCC receives.
• NDIS Quality and Safeguards Commission: National regulator for NDIS providers and disability service quality. HCSCC refers NDIS-funded disability complaints to this body given its federal jurisdiction over NDIS providers, making them a peer in the disability complaints domain.

Direct peers

• Office of the Health Ombudsman (Queensland): Queensland's independent health complaints and practitioner investigation agency. Direct counterpart to HCSCC with the same complaints-handling remit, legislative powers, and Ahpra coordination role across a larger jurisdiction.
• Health Complaints Commissioner (Victoria): Victoria's independent complaints body for health services and registered practitioners under the Health Complaints Act 2016. Equivalent statutory role to HCSCC with mandatory Ahpra consultation.
• Health and Community Services Complaints Commissioner (South Australia): SA's health and community services complaints body, sharing the same HCSCC acronym and near-identical statutory function. Operates as HCSCC's primary interstate peer in the NT referral network for cross-jurisdictional matters.
• Health Services Commissioner (ACT): ACT Health Services Commissioner, an independent statutory position handling health complaints. One of Australia's smallest jurisdictional counterparts to HCSCC with a near-identical function in another territory jurisdiction.
• Health Care Complaints Commission (NSW): NSW's independent statutory body handling health and complaints under the Health Care Complaints Act 1993. Operates an identical regulatory mandate to HCSCC, accepting complaints about health services and registered practitioners, and coordinating with Ahpra.
• Health and Disability Services Complaints Office (Western Australia): WA's independent health, disability, and mental health complaints body. Combines health and disability mandates similar to HCSCC, with statutory investigation powers and conciliation functions.
• Health Complaints Commissioner (Tasmania): Tasmania's statutory health complaints body under the Health Complaints Act 1995. Smaller jurisdiction with the same statutory mandate as HCSCC, also coordinating with Ahpra on practitioner complaints.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat2 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/hcscc

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HCSCC