Veilig Thuis

What Veilig Thuis does

Veilig Thuis Amsterdam-Amstelland is a government-mandated, publicly-funded non-profit organization that serves as the legally designated advice and reporting point for domestic violence and child abuse in the Amsterdam-Amstelland region of the Netherlands. Established on January 1, 2015 through the consolidation of advice, reporting, and support centers from six municipalities (Amsterdam, Aalsmeer, Amstelveen, Diemen, Ouder-Amstel, and Uithoorn), it operates as one of 26 regional Veilig Thuis organizations across the Netherlands under the administrative framework of GGD Amsterdam. The organization serves two principal user groups: citizens affected by or concerned about domestic violence or child abuse—including adults, youth, children, and elderly individuals—and professionals in healthcare, education, social services, and justice who are subject to mandatory reporting obligations under the Meldcode protocol.

The core service offering centers on a 24/7 free national helpline (0800-2000) that routes callers to their regional Veilig Thuis, supported by a dedicated professional line (020-7983798), a secure digital reporting form, and in-person consultations at the Amsterdam headquarters on Valckenierstraat. Beyond intake and advice, the organization conducts statutory safety assessments, coordinates referrals, and either retains or transfers case management depending on case acuity. Underlying technology includes the national Verwijsindex (Multisignaal) digital registration system, in which all clients under 23 years old who are subject to a report or investigation are registered to coordinate activity across help workers. Additional product surface includes Hobeón-certified Aandachtsfunctionaris training, Meldcode and Durf te vragen workshops, a digital Meldcode toolkit, an extensive Signaalkaarten publication series covering more than a dozen abuse typologies, and TeleTolk-mediated accessibility for deaf and hard-of-hearing users. Chat support was discontinued on 1 May 2025.

Veilig Thuis Amsterdam-Amstelland operates as a statutory public service with no commercial revenue model. All services are free at the point of use, with funding flowing from government sources through the GGD Amsterdam framework. The entity is a non-profit with no venture capital, private equity, or individual ownership. Go-to-market is community-led: public reach is achieved through the 020veiligthuis.nl website, professional training programs, prevention activities, multilingual informational materials, and structured referrals from a network of partner organizations including Jeugdbescherming Regio Amsterdam, municipal social teams, Blijfgroep, Ouder- en kind teams, Altra, Levvel, William Schrikker, Leger des Heils, the national Police, and JeugdStem/Vertrouwenspersonen AKJ.

Name

Veilig Thuis

Legal name

Veilig Thuis Amsterdam-Amstelland

Website

https://020veiligthuis.nl

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Veilig Thuis Amsterdam-Amstelland is a government-funded non-profit that serves as the legally mandated advice and reporting point for domestic violence and child abuse across six municipalities in the Amsterdam-Amstelland region of the Netherlands, operating as one of 26 national Veilig Thuis regions.

Ownership category

akta.pro rank

Headquarters

HQ city

Amsterdam

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Funding: Veilig Thuis Amsterdam-Amstelland is a publicly funded organization operating under the GGD Amsterdam. The organization receives government funding to provide advice and reporting services for domestic violence and child abuse. No commercial revenue model applies as this is a statutory service.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Veilig Thuis Amsterdam-Amstelland is a government-mandated advice and reporting center for domestic violence and child abuse, operating a free 24/7 national helpline (0800-2000) and digital reporting channels. It provides professional safety assessments, coordinates assistance with partner organizations, and delivers certified training programs for professionals on the Meldcode and domestic violence. The organization serves six municipalities in the Amsterdam-Amstelland region as one of 26 regional Veilig Thuis organizations in the Netherlands.

Product overview

Veilig Thuis Amsterdam-Amstelland is een landelijk netwerk van 26 advies- en meldpunten voor (vermoedens van) huiselijk geweld en kindermishandeling. Het kernproduct is het 24/7 telefonisch meldpunt (0800-2000) aangevuld met een digitaal meldformulier voor professionals. Daarnaast biedt de organisatie trainings- en workshopdiensten (Training Aandachtsfunctionaris, Workshop Meldcode, Workshop Durf te vragen), een digitale toolkit, diverse signaalkaarten als publikaties, en registreert zij cliënten in de Verwijsindex. Het is geen softwareproductbedrijf maar een overheidsgefinancierde sociale dienst.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Telephone Helpline (0800-2000) Free 24/7 national helpline for citizens and professionals to report or seek advice on (suspected) domestic violence or child abuse. Callers are routed to the regional Veilig Thuis based on their location and may remain anonymous.
• Digital Reporting Form Secure online reporting form for professionals to submit reports of suspected domestic violence or child abuse to Veilig Thuis Amsterdam-Amstelland. Includes mandatory fields for tracer purposes.
• Training Aandachtsfunctionaris Huiselijk Geweld en Kindermishandeling Hobeón-certified 3-day training that prepares professionals to serve as Aandachtsfunctionaris for domestic violence, child abuse, and/or elder abuse, including implementation of the Meldcode.
• Workshop Meldcode Workshop for professionals on the use of the Meldcode for domestic violence, child abuse, and elder abuse, with versions tailored to children 0-4 years, 4-12 years, youth 12-21 years, and elderly.
• Workshop Durf te vragen Workshop based on Steps 1 and 2 of the Meldcode, focused on practicing safety exploration in conversations with persons involved.
• Verwijsindex Registration Service Registration of all clients under 23 years of age on whom a report or investigation has been conducted in the national Verwijsindex (Multisignaal), enabling coordination with other help workers involved with the youth.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

15 partnerships are on record, tiered core and minor.

• Jeugdbescherming Regio AmsterdamcoreStrategic or Co-development PartnerYouth protection organization for the Amsterdam region. Works with Veilig Thuis on cases involving children requiring protection measures.
• Sociaal team AmstelveencoreStrategic or Co-development PartnerSocial team in Amstelveen providing social support and assistance. Collaborates with Veilig Thuis on domestic violence cases in the municipality.
• Sociaal team AalsmeercoreStrategic or Co-development PartnerSocial team in Aalsmeer providing social support and assistance. Collaborates with Veilig Thuis on domestic violence cases in the municipality.
• Sociaal team UithoorncoreStrategic or Co-development PartnerSocial team in Uithoorn providing social support and assistance. Collaborates with Veilig Thuis on domestic violence cases in the municipality.
• De Brede Hoed (Diemen)coreStrategic or Co-development PartnerMulti-disciplinary center in Diemen offering social, healthcare, and welfare services. Works with Veilig Thuis on integrated care approaches.
• BlijfgroepcoreStrategic or Co-development PartnerSpecialized organization for domestic violence victims. Veilig Thuis refers clients and coordinates care with Blijfgroep for shelter and specialized support.
• Ouder- en kind teamscoreStrategic or Co-development PartnerParent and child teams providing support to families with children. Collaborates with Veilig Thuis on child welfare cases.
• AltraminorStrategic or Co-development PartnerYouth care organization providing assistance to children and families. Works with Veilig Thuis on youth-related cases.
• Levvel (voorheen Spirit)minorStrategic or Co-development PartnerYouth care organization formerly known as Spirit. Provides youth assistance and works with Veilig Thuis on cases.
• William SchrikkerminorStrategic or Co-development PartnerYouth protection organization providing advocacy and support for children and families in legal proceedings.
• Leger des HeilsminorStrategic or Co-development PartnerSocial services organization providing assistance including shelter, addiction services, and family support. Collaborates with Veilig Thuis.
• Politie (Police)coreStrategic or Co-development PartnerNational police force operating in the region. Essential partner for emergency response, reporting, and cases requiring legal intervention.
• GGD AmsterdamcoreStrategic or Co-development PartnerMunicipal Health Service that Veilig Thuis Amsterdam-Amstelland operates under. Provides administrative structure and follows GGD Amsterdam complaint procedures.
• JeugdStem (Vertrouwenspersonen AKJ)coreStrategic or Co-development PartnerIndependent organization of trusted persons for youth assistance. Provides independent advocates for children, youth, and adults in youth assistance, including those affected by domestic violence. Can support complainants or those who filed reports with Veilig Thuis.
• Multisignaal (Verwijsindex)coreTechnology or IntegrationNational digital system for registering and sharing signals about youth involvement with help services. Veilig Thuis registers all clients under 23 years in this system.

Scale indicators2 records

Recent moves5 records

Expansion highlights2 records

Emerging players

• De Kindertelefoon: Dutch confidential helpline for children and youth up to 18 years old. Comparable as a free, anonymous 24/7 access channel for youth, mirroring Veilig Thuis's reporting and advice function for the under-23 population.
• Korrelatie: Dutch national helpline providing anonymous support and advice on mental health, relationships, and crises. Comparable as a 24/7 anonymous advice channel and parallel to Veilig Thuis's helpline function for emotional/social issues.
• 113 Zelfmoordpreventie: Dutch suicide prevention organization with a 24/7 helpline and online chat. Comparable in operating a national confidential advice/reporting channel for sensitive personal crises, with overlapping professional training programs.

Broad incumbents

• Leger des Heils (Salvation Army Netherlands): Large Dutch social services organization providing shelter, addiction services, and family support. Already a partner; comparable in providing shelter and social support for vulnerable populations including domestic violence victims.

Others

• Het Juridisch Loket: Dutch government-funded legal aid and advice service. Comparable as a publicly funded advisory service providing free, accessible counsel to citizens and routing cases to specialized providers, akin to Veilig Thuis's advice and referral function.

Direct peers

• Moviera: Dutch organization providing shelter, support, and guidance for domestic violence victims across multiple regions. Comparable as a regionalized domestic violence service provider operating a similar hotline and case-handling model.
• Jeugdbescherming Regio Amsterdam: Amsterdam-based youth protection organization mandated to intervene in child welfare cases. Already a partner; comparable in handling child abuse cases and operating under Dutch youth protection law.
• Slachtofferhulp Nederland: National Dutch victim support organization offering practical, emotional, and legal support to victims of crime and violence. Comparable as a national, government-funded advice service for victims, with overlapping intake and referral roles.
• Blijfgroep: Specialized Dutch organization for domestic violence victims, providing shelter and specialized support. Already a partner of Veilig Thuis Amsterdam-Amstelland; comparable in mission and victim-support scope, with overlap in shelter/referral workflows.
• Fier!: National Dutch expertise center on violence in dependent relationships, providing shelter, treatment, and advocacy. Directly comparable to Veilig Thuis as both address domestic violence across the Netherlands, with Fier focused more on treatment/shelter and Veilig Thuis on advice/reporting.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/veilig-thuis

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Veilig Thuis