911 Emergency Center

What 911 Emergency Center does

The National 911 Program (referenced in this dataset as 911 Emergency Center) is a U.S. federal government coordination program housed within the National Highway Traffic Safety Administration's (NHTSA) Office of Emergency Medical Services, located at 1200 New Jersey Ave SE, Washington, DC. Established in 2004 as the federal home for 911-related issues, the Program facilitates the nationwide transition from legacy analog 911 infrastructure to Next Generation 911 (NG911), an Internet Protocol-based digital system capable of accepting traditional voice calls as well as data-based notifications including video and images. The Program works with all 56 U.S. states and territories, coordinating with federal agency partners (DOT, DOD, HHS, DHS, FCC, NTIA, FirstNet) and industry associations (NASNA, NENA, iCERT, NCSL) to advance 911 systems nationwide.

Core products and resources include the 911.gov website portal (the national hub for 911 information), the National 911 Profile Database (interactive state-level data mapping for 2019-2022), the State 911 Assessment Program (peer review of state 911 operations), the Documents & Tools vetted resource database, and the NG911 & FirstNet Guide for State & Local Authorities. The Program also produces the quarterly "911.gov Connects" newsletter, the bi-monthly "State of 911" webinar series, and the National Database of State 911 Legislation in partnership with NCSL. Underlying technology coordination involves NG911 standards, GIS readiness, CAD interoperability, ESInets, and alignment with FirstNet broadband infrastructure.

The Program's business model is entirely governmental — it is publicly funded through federal appropriations and provides all resources, data, training, and guidance free of charge. There are no commercial products, pricing models, or revenue-generating activities. Its customer base comprises state and local 911 authorities, Public Safety Answering Points (PSAPs), Emergency Communications Centers (ECCs), federal agencies, and the 911 telecommunicator workforce. The Program's value proposition centers on its unique convening authority, evidence-based advocacy (including driving 88 state-level 911 bills in 36 states in 2022), and its role as the only federally designated coordinator for 911 advancement in the United States.

Name

911 Emergency Center

Legal name

National 911 Program

Website

https://911.gov

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

The National 911 Program is a U.S. federal coordination program within NHTSA that facilitates the nationwide transition to Next Generation 911, providing free resources and data to state and local 911 authorities and PSAPs across all 56 states and territories.

Ownership category

akta.pro rank

Product category

Public Safety Emergency Communications

NAICS

Justice, Public Order, and Safety Activities (9221), Police Protection (922120), Police Protection (92212), Fire Protection (92216)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)

akta.pro secondary industries

Emergency Management & Disaster Response (EOC, Civil Defense) (BPAIAGAE), Emergency Communications, Alerting & Public Warning Systems (HLAJAGAF), Emergency Management & National Resilience (Civil Protection) (BPAIAAAI), Public Safety Communications / 911 Telecommunicator Training (EDAOAMAH)

Keywords

• Emergency communications coordination
• Next Generation 911
• Public safety infrastructure
• PSAP data management
• Telecommunicator training

Headquarters

HQ city

Doylestown, Pennsylvania

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Distribution channels1 record

Marketing channels6 records

Core offering

The National 911 Program is a U.S. federal government program that coordinates the nationwide advancement of 911 emergency communications systems. It facilitates the transition from analog 911 infrastructure to Next Generation 911 (NG911), an Internet Protocol-based digital system. The Program provides free resources, data collection tools, peer assessment services, training guidance, and policy advocacy to state and local 911 authorities, Public Safety Answering Points (PSAPs), and Emergency Communications Centers (ECCs) across all 56 states and territories.

Product overview

The National 911 Program (911.gov) is a U.S. government website portal operated by NHTSA's Office of Emergency Medical Services. It is not a commercial product but rather an informational resource hub providing the 911 community with access to the National 911 Profile Database (interactive state data mapping), the State 911 Assessment Program (peer assessment services), a Documents & Tools database (vetted resources), and the NG911 & FirstNet Guide. The site also hosts the 'State of 911' webinar series and quarterly '911.gov Connects' newsletter. Infrastructure references include NLETS database, CAD systems, ESInets, and FirstNet connectivity, but these are government systems rather than product integrations.

Differentiator

Problem solved

Functional benefit

Products and services

• 911.gov Website Portal Central website portal for the National 911 Program providing access to documents, tools, data, educational resources, projects, and issues for state 911 administrators, PSAPs, ECCs, and public safety professionals.
• National 911 Profile Database Interactive database and mapping tool collecting and displaying nationwide 911 statistics by state for calendar years 2019-2022, including PSAP counts, equipment positions, telecommunicator training requirements, and NG911 transition progress.
• State 911 Assessment Program Peer feedback service providing states with objective assessments of their 911 system operational capabilities based on benchmarks established by state administrators, helping make the case for NG911 transition and system enhancements.
• Documents & Tools Database Searchable repository of vetted resources from the 911 community including governance documents, management guides, technical standards, CAD resources, and best practices, submitted and reviewed by 911 stakeholders.
• NG911 & FirstNet Guide for State & Local Authorities Non-technical graphical guide explaining Next Generation 911 and FirstNet systems, their similarities, differences, interconnection, and implementation considerations for state and local public safety leaders.
• State of 911 Webinar Series Bi-monthly webinar series featuring federal, state, and local leaders offering best practices, new resources, and insights for PSAPs and ECCs advancing 911, covering NG911 training, 988 mental health implementation, grant preparation, and more.
• 911.gov Connects Newsletter Quarterly newsletter providing updates on local, state, national, and federal efforts to improve nationwide emergency communications, distributed via public.govdelivery.com subscription.

Quantifiable outcome

• 88 bills enacted in 36 states in 2022 related to 911, including telecommunicator reclassification, NG911, and T-CPR training
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and minor.

• National Association of State 911 Administrators (NASNA)coreStrategic or Co-development PartnerNASNA collaborates with the National 911 Program on data collection for the 911 Profile Database, the National 911 Annual Report, and joint publication of resources such as the NG911 & FirstNet Guide for State & Local Authorities. NASNA is a key co-development partner in creating consumer-friendly 911 guidance materials.
• National Emergency Number Association (NENA)coreStrategic or Co-development PartnerNENA co-chartered the NG911 NOW Coalition with NASNA and iCERT, and collaborated on the NG911 Progress Across the U.S. Snapshot report. NENA is also a founding member of the NG911 NOW Coalition promoting accelerated NG911 implementation nationwide.
• Industry Council for Emergency Response Technologies (iCERT)coreStrategic or Co-development PartneriCERT is a charter member of the NG911 NOW Coalition alongside NENA and NASNA, advocating for accelerated NG911 deployment by 2020.
• National Congress of State Legislators (NCSL)coreStrategic or Co-development PartnerNCSL partners with the National 911 Program to maintain the National Database of State 911 Legislation, tracking 911 bills enacted in each state covering administration, fees, funding, privacy, and NG911. Updated biweekly.
• FirstNet (First Responder Network Authority)coreStrategic or Co-development PartnerThe National 911 Program collaborates with FirstNet to address NG911/ERBN (Emergency Responder Broadband Network) interconnection. Both systems are being built separately but are envisioned to work together. A joint NG911 & FirstNet Guide for State & Local Authorities was produced in partnership with NASNA and public safety leaders.
• Department of Transportation (DOT)coreStrategic or Co-development PartnerDOT/NHTSA houses the National 911 Program. The Program aligns with DOT's National Roadway Safety Strategy (NRSS) and Safe System Approach, focusing on post-crash care as the 911 community's contribution to reducing roadway injuries and deaths.
• Department of Health and Human Services (HHS)minorStrategic or Co-development PartnerHHS is listed as a federal partner collaborating with the National 911 Program in advancing 911 systems across the nation.
• Department of Homeland Security (DHS) Office of Emergency CommunicationsminorStrategic or Co-development PartnerDHS Office of Emergency Communications has collaborated with the National 911 Program on technical resources for the 911 community, including discussion at military communication conferences and NG911 implementation support.
• Federal Communications Commission (FCC)minorStrategic or Co-development PartnerFCC is listed as a federal partner providing oversight and coordination on 911 issues at the federal level.
• National Telecommunications and Information Administration (NTIA)minorStrategic or Co-development PartnerNTIA is listed as a federal partner working with the National 911 Program on 911 advancement.
• Department of Defense (DoD)minorStrategic or Co-development PartnerDoD is listed as a federal partner collaborating with the National 911 Program on 911 matters affecting military and defense communications.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• National Conference of State Legislatures (NCSL): Partner of the National 911 Program that maintains the National Database of State 911 Legislation. Comparable because it operates as the convening and information body for state legislators on 911 policy, parallel to the Program's role for state 911 administrators.
• National Association of State 911 Administrators (NASNA): Trade association of state 911 administrators that co-develops data collection, joint publications, and NG911 advocacy with the National 911 Program. It is the closest operational peer, since both serve as convening hubs for the state 911 community.
• National Emergency Number Association (NENA): Standards development and industry association for 911, co-chartered the NG911 NOW Coalition alongside the National 911 Program. NENA operates in a parallel convening role focused on technical standards while the Program focuses on federal coordination.
• DHS Office of Emergency Communications (OEC): Federal program within CISA that supports emergency communications interoperability for state and local governments. Highly comparable as a federal coordination body for public safety communications, with overlapping state and local stakeholder engagement.
• FirstNet (First Responder Network Authority): Federal authority building a nationwide public safety broadband network. Directly comparable as a parallel federal public safety communications program with which the National 911 Program coordinates on NG911/ERBN interconnection.
• Industry Council for Emergency Response Technologies (iCERT): Industry coalition that co-charters the NG911 NOW Coalition. Comparable because it operates as a parallel advocacy and convening body for emergency communications technology adoption, though from the vendor side rather than the federal side.

Broad incumbents

• Federal Communications Commission (FCC): Federal regulator with 911-related authority over telecommunications carriers and PSAPs. Listed as a federal partner of the National 911 Program; comparable because it sets the regulatory floor for 911 operations, while the Program focuses on operational coordination.
• Comtech Telecommunications (Emergency Technologies): Established commercial provider of 911/NG911 call handling, location, and text-to-911 systems. Comparable as a large incumbent 911 vendor whose NG911 deployment work is centrally affected by the standards and guidance the National 911 Program helps shape.

Emerging players

• RapidSOS: Private-sector company providing data and AI-enabled emergency response intelligence to PSAPs. Comparable as an emerging adjacent technology provider whose work intersects with NG911 data exchange, a Project 911 DataPath focus area.

Others

• Intrado (now part of Mosaicx/West): Major commercial provider of 911 infrastructure, call routing, and PSAP systems. Comparable because it sits at the operational layer of 911 delivery that the National 911 Program coordinates around, and is a key vendor constituency the Program engages with.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/NHTSAgov
• YouTubeyoutube.com/user/USDOTNHTSA
• Facebookfacebook.com/NHTSA
• LinkedInlinkedin.com/company/911-emergency-center

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about 911 Emergency Center