What 5 STAR TERMITE AND PEST CONTROL, INC. does

Arrow Exterminators is a family-owned pest and termite control company founded in 1964 and headquartered in Atlanta, Georgia. It operates 109+ service centers across 11 southeastern states (Alabama, Arizona, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, and Texas) under the leadership of President and CEO Emily Thomas Kendrick, granddaughter of the founder, with Tim Pollard serving as Senior EVP and COO.

The company's core offering is residential and commercial pest management delivered through a recurring subscription model. Service lines include general household pest control (ants, cockroaches, spiders, scorpions, bed bugs, fleas, ticks, stinging insects), mosquito control, termite control anchored by the Sentricon baiting system (Arrow is the No. 1 installer), wildlife control (rodents, squirrels, raccoons, birds), and adjacent home services (handyman, insulation, lawn care, moisture control). Differentiating methodology is the proprietary STEPS Total Protection System, paired with a Command Center educational content platform and a QualityPro certification from the National Pest Management Association.

Arrow monetizes primarily through annual recurring service agreements, supplemented by real estate inspection fees and one-time treatments. Distribution is direct: field service professionals visit customer properties (using handheld devices for electronic service tickets), with phone-based scheduling, a 24/7 customer portal, and a dedicated commercial customer care team handling enterprise accounts. Growth has been executed through a combination of de novo service-center openings and acquisitions — most recently the 2018 Knockout Pest & Termite LLC acquisition in Alabama — with a publicly stated objective of reaching $300 million in revenue and beyond. The CEO was named President of the National Pest Management Association at PestWorld 2025.

Name

5 STAR TERMITE AND PEST CONTROL, INC.

Legal name

Arrow Exterminators, Inc.

Website

https://5star-termite.com

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

1–10 employees

Short description

Family-owned pest and termite control company founded in 1964, operating 109+ service centers across 11 southeastern states, serving residential and commercial customers with recurring pest, termite (Sentricon), wildlife, and home services.

Ownership category

akta.pro rank

Product category

Pest Control Services

NAICS

Exterminating and Pest Control Services (561710), Exterminating and Pest Control Services (56171)

akta.pro primary industry

Wildlife Control & Exclusion (IMAIAHAJ)

akta.pro secondary industries

Baiting Systems Installation & Ongoing Monitoring (In-Ground/In-Wall) (HSAMABAE), Mouse & Rat Control (Trapping/Baiting) (HSAMACAA), Ant Control (Carpenter, Fire, Odorous House Ants) (HSAMAFAA), Wasp & Hornet Nest Removal (HSAMAFAC), Squirrel Removal & Roofline Exclusion (HSAMAMAC)

Keywords

• Pest control services
• Termite control
• Wildlife control
• Commercial pest management
• Residential pest control

Headquarters

HQ city

TUCSON, Arizona

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain, Others

Revenue model

1. Residential Pest Control Services: Ongoing pest control services for homeowners including common household pest control, mosquito control, wildlife control, and specialized home services such as handyman, insulation, lawn care, and moisture control
2. Commercial Pest Control Services: Full-service commercial pest and termite control for businesses, provided through dedicated commercial customer care representatives
3. Termite Control Services: Termite inspections, Sentricon system installation, and ongoing termite protection programs
4. Real Estate Inspection Services: Inspection services for real estate agents and property transactions
5. Wildlife Control Services: Rodent, squirrel, raccoon, bird, and other wildlife removal and control services

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Arrow Exterminators provides residential and commercial pest control, termite control, and wildlife control services primarily across the southeastern United States. The company deploys industry-standard treatment methods and is the No. 1 installer of the Sentricon termite baiting system for termite colony elimination. It also offers mosquito control, specialized pest services (fire ant, bed bug, flea and tick, stinging insect, scorpion), real estate inspections, and complementary home services such as handyman, insulation, lawn care, and moisture control under its proprietary STEPS Total Protection System methodology.

Product overview

Arrow Exterminators is a family-owned pest and termite control company offering a comprehensive suite of services primarily for residential and commercial customers in the Southeastern United States. The core offerings include Pest Control Services covering common household pests (ants, cockroaches, spiders, and other insects), Mosquito Control, Termite Control (with the Sentricon System as a key differentiator), Wildlife Control (rodents, squirrels, raccoons, birds), and Home Services (handyman, insulation, lawn care, moisture control). Additional specialized services include Real Estate Inspections, Fire Ant Control, Flea & Tick Control, Bed Bug Control, Stinging Insect Control, and Scorpion Control. The company also operates the Command Center, an educational platform providing seasonal pest alerts and prevention tips, and employs its proprietary STEPS Total Protection System methodology.

Differentiator

Problem solved

Functional benefit

Products and services

• Pest Control Services Residential and commercial pest control services covering common household pests including ants, cockroaches, spiders, stink bugs, silverfish, millipedes, centipedes, earwigs, house crickets, and pill bugs.
• Mosquito Control Mosquito control services to reduce mosquito populations and minimize risk of mosquito-borne diseases for residential and commercial properties.
• Termite Control Termite control services including inspections, Sentricon baiting system installation, and treatment for subterranean, drywood, and Formosan termites.
• Sentricon Termite Colony Elimination System Baiting system installation for termite prevention and elimination using the Sentricon technology, positioned as the world's most advanced termite protection system.
• Wildlife Control Wildlife management services including rodent control (mice and rat control), squirrel control, raccoon control, bird control, and other wildlife removal.
• Home Services Specialized home services including handyman services, insulation service, lawn care services, and moisture control.
• Real Estate Inspection Inspection services for real estate agents and home buyers to assess pest and termite conditions during property transactions.
• Fire Ant Control Specialized fire ant control services for residential and commercial properties.
• Flea & Tick Control Flea and tick control services to protect families and pets from these biting pests.
• Bed Bug Control Bed bug detection and elimination services for residential and commercial properties.
• Stinging Insect Control Control services for stinging insects including bees, wasps, hornets, and yellow jackets.
• Scorpion Control Scorpion control and extraction services, including night-time scorpion removal using ultraviolet detection.

Quantifiable outcome

• Termite damage costs U.S. homeowners over $5 billion each year - more than fire and storm damage combined
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Sentricon (Dow AgroSciences)coreTechnology or IntegrationArrow Exterminators is the No. 1 installer of Sentricon, the world's most advanced termite baiting and colony elimination system. The Sentricon system provides continuous termite protection using bait stations around the structure.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Terminix (Rentokil Terminix): Terminix, part of Rentokil Initial, is one of the largest pest and termite control providers in the U.S., operating a similar subscription/residential + commercial model with Sentricon-adjacent termite offerings. A direct competitor on Arrow's core service lines.
• Orkin (Rollins): Orkin, a brand of Rollins, Inc., is the largest pest control company in the U.S., offering residential and commercial pest, termite, and wildlife services nationwide. Directly competes with Arrow across residential pest and termite categories and is the primary national benchmark for the industry.

Direct peers

• Cook's Pest Control: Cook's Pest Control is a privately held, Alabama-based pest and termite control provider with decades of regional history. Highly comparable in size, geographic concentration in the Southeast, and residential termite-led service mix.
• Ehrlich Pest Control (Rentokil): Ehrlich Pest Control, part of Rentokil Initial, provides residential and commercial pest, termite, and wildlife services, primarily across the Mid-Atlantic and Southeast. Comparable service portfolio and recurring-revenue model to Arrow.
• Truly Nolen Pest Control: Truly Nolen is a family-influenced pest and termite control company with a national branch network offering residential, commercial, and termite services. Comparable full-service, recurring pest and termite model to Arrow.
• Massey Services: Massey Services is a privately held pest and termite control company headquartered in Florida with a strong southeastern U.S. footprint. Closely overlaps Arrow on residential pest, termite, and lawn services in the same Sun Belt geography.

Emerging players

• Hawx Pest Control: Hawx Pest Control is a fast-growing regional pest control provider offering recurring residential services in select Sun Belt markets. Comparable subscription service model to Arrow, but smaller footprint and earlier stage of geographic expansion.
• Aptive Environmental: Aptive Environmental is a residential pest control subscription provider that has rapidly scaled across multiple U.S. states using a branch-based service model. Overlaps Arrow on residential recurring pest service but emphasizes younger, digitally-led customer acquisition.

Regional players

• Western Exterminator (Rentokil): Western Exterminator, part of Rentokil, provides residential and commercial pest and termite control across the western U.S. Comparable service mix to Arrow but with primary geographic emphasis on the West Coast, limiting direct overlap.

Others

• ABC Home & Commercial Services: ABC Home & Commercial Services offers pest control alongside a broader portfolio of home services (handyman, lawn, wildlife, insulation) across Texas and other Sun Belt states. Comparable adjacency in service lines (notably home services beyond pest) but operates outside Arrow's core Southeast territory.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/arrowexterminators
• Facebookfacebook.com/ArrowExterminators
• LinkedInlinkedin.com/company/5-star-termite-and-pest-control-inc.
• Instagraminstagram.com/arrowexterminators

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 5 STAR TERMITE AND PEST CONTROL, INC.