Buurtteams Heerlen

What Buurtteams Heerlen does

Buurtteams Heerlen is a Dutch non-profit foundation operating under Stichting Incluzio Uitvoering that, since May 1, 2024, has held the exclusive mandate to execute social support services under the Wet Maatschappelijke Ondersteuning (Wmo) on behalf of the Municipality of Heerlen. It serves adult residents of Heerlen (including Hoensbroek), focusing on loneliness, social participation, debt and financial stability, caregiving support, neighborhood conflict mediation, independent living, and support for victims of domestic violence. Services are delivered through 14 multidisciplinary neighborhood teams operating out of 18+ physical neighborhood points (buurtpunten) distributed across all Heerlen neighborhoods, complemented by telephone, email, online intake, home visits for elderly and disabled residents, and a self-service online training platform (Gezondeboel). Headcount stands at 58 FTEs, and the mission orientation combines individual self-reliance (zelfredzaamheid) with community resilience (samenredzaamheid), drawing on professional social workers, peer experts (ervaringsdeskundigen), and a buurtkrachten volunteer network.

The operating model is fundamentally that of a regulated, publicly-funded social services provider rather than a commercial enterprise. Residents access services either by walk-in to neighborhood points, by referral from municipal services, healthcare providers, housing corporations, or social partners such as Veilig Thuis, or by direct outreach. The organization has formalized supporting integrations including a Zenya-based complaint and compliment workflow, ReadSpeaker accessibility tooling, Google Analytics with privacy-masked reporting, and the Gezondeboel online training platform. It has also been recognized as an SBB "Erkend Leerbedrijf" (January 23, 2025), enabling vocational training of mbo students in social work and related disciplines. From January 1, 2026, scope will broaden to include Personal Budget (PGB) administration on behalf of the municipality.

Revenue is overwhelmingly derived from municipal Wmo funding allocated by the Municipality of Heerlen — there is no commercial pricing, no transaction-based monetization, and no shareholder structure. Ancillary revenue comes from limited external project co-financing (notably FNO co-funding of the "Moeders met Dromen" program for young single mothers), and the upcoming PGB mandate will add an administrative managed-services fee stream. Services are provided as entitlements to eligible residents and are free at the point of use; the municipality is effectively the sole commissioning counterparty, with secondary funding limited to specific co-financed project grants. Buurtteams Heerlen operates as part of the broader Incluzio group, which provides organizational, technical, and inter-municipal coordination support.

Name

Buurtteams Heerlen

Legal name

Stichting Incluzio Uitvoering

Website

https://buurtteamsheerlen.nl

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

51–100 employees

Short description

Buurtteams Heerlen is a Heerlen, Netherlands-based non-profit foundation, operating under Stichting Incluzio Uitvoering, that holds the exclusive municipal mandate to deliver Wmo social support services to adult residents of Heerlen through 14 neighborhood teams across 18+ physical neighborhood points.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Other Individual and Family Services (62419), Social Assistance (624)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Health, Prevention & Health Education (BPAGACAC)

akta.pro secondary industries

Maternal, Child & Family Health Organizations (BPAGACAF), Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Social support services
• Neighborhood mediation
• Wmo care services
• Community outreach
• Informal care support

Headquarters

HQ city

Heerlen

HQ country

Netherlands

HQ region

Europe

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Municipal Wmo Funding: Primary revenue stream from government funding. Buurtteams Heerlen is responsible for execution of social support (maatschappelijke ondersteuning) under the Wet Maatschappelijke Ondersteuning (Wmo) since January 1, 2024. Funding is provided by the municipality of Heerlen.
2. Personal Budget (PGB) Administration: From January 1, 2026, Buurtteams Heerlen will organize guidance via Personal Budgets (PGB) on behalf of the municipality of Heerlen, administering budgets for residents who receive care through personal budgets.
3. External Project Funding: Some projects receive co-financing from external parties. For example, the 'Moeders met Dromen' project is co-financed by FNO for supporting young single mothers.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Buurtteams Heerlen delivers social support and neighborhood-based care services to residents of the Heerlen municipality under the Dutch Wet Maatschappelijke Ondersteuning (Wmo). Through 14 multidisciplinary teams operating from 18+ neighborhood points, the organization provides mediation, family support, debt and poverty assistance, informal caregiver support, day activities, and Personal Budget (PGB) administration to vulnerable adults and families.

Differentiator

Problem solved

Functional benefit

Brands

• Buurtpunten: Neighbourhood points operated by Buurtteams Heerlen across Heerlen, offering community spaces, activities, advice, and social support for local residents.

Products and services

• Buurtbemiddeling (Neighborhood Mediation) Mediation service that helps neighbors resolve everyday conflicts and disputes through trained mediators operating at the neighborhood level; for residents of Heerlen facing interpersonal or community tensions.
• Moeders met Dromen (Mothers with Dreams) Support program tailored for mothers in vulnerable life situations, providing guidance, coaching, and resources to help them work toward personal goals; for mothers within the Heerlen community.
• Huis van Die Ver Zijn Named community support offering within the Buurtteams Heerlen portfolio, addressing residents who are socially distant or removed from mainstream support.
• Persoonsgebonden Budget (PGB) Administration Administrative and supportive service that helps clients manage their Personal Budget (PGB) under the Dutch Wmo, enabling them to independently arrange and pay for their own care and support providers.
• Schulden en Armoede Ondersteuning (Debt and Poverty Support) Support service assisting Heerlen residents experiencing financial hardship, debts, or poverty with guidance, budgeting help, and referral to appropriate financial and social support resources.
• Mantelzorg en Respijtzorg (Informal Care and Respite Care) Support service for informal caregivers (mantelzorgers) and respite care arrangements to relieve caregiver burden, including guidance, coordination, and temporary care substitutes for families in Heerlen.
• Activiteiten en Dagbesteding (Activities and Day Care) Daytime activity and structured day occupation programs aimed at social activation, daytime engagement, and reducing isolation for vulnerable residents of Heerlen.
• Collectieve Ondersteuning (Collective Support) Collective neighborhood-based support service delivered within local communities, providing group-level social support and intervention to Heerlen residents.
• Online Trainingen (Online Training via Gezondeboel) Online training modules delivered in partnership with Gezondeboel, providing residents with self-guided digital learning resources on health, wellbeing, and personal skills.

Quantifiable outcome

• Goal to make single mothers debt-free within 6 months in 'Moeders met Dromen' program
• +1 more outcomes

Named customers1 record

Segments8 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature2 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Municipality of HeerlencoreStrategic or Co-development Partner · 1 January 2024Primary contractual relationship. Buurtteams Heerlen executes social support services under the Wet Maatschappelijke Ondersteuning (Wmo) on behalf of the municipality since January 1, 2024. The municipality is the primary funder and commissioner of services.
• Incluzio (Parent Organization)coreStrategic or Co-development PartnerBuurtteams Heerlen is part of Stichting Incluzio Uitvoering. Incluzio provides organizational support, expertise, and national network resources. Headquarters in Netherlands.
• WellerminorStrategic or Co-development PartnerHousing corporation partner for Buurtbemiddeling (neighborhood mediation) services, supporting conflict resolution between neighbors.
• Wonen LimburgminorStrategic or Co-development PartnerHousing corporation partner for Buurtbemiddeling (neighborhood mediation) services in Heerlen.
• WoonpuntminorStrategic or Co-development PartnerHousing corporation partner for Buurtbemiddeling (neighborhood mediation) services.
• Wonen ZuidminorStrategic or Co-development PartnerHousing corporation partner for Buurtbemiddeling (neighborhood mediation) services.
• VinciominorStrategic or Co-development PartnerHousing corporation partner for Buurtbemiddeling (neighborhood mediation) services.
• JENS (JENS helpt jou)coreStrategic or Co-development PartnerPartner in various social support projects including the 'Moeders met Dromen' program and youth engagement initiatives like 'I Got A Story To Tell'. JENS provides youth support services.
• Samenwerkingsorganisatie Beroepsonderwijs Bedrijfsleven (SBB)minorStrategic or Co-development PartnerNational organisation for vocational education and business cooperation. Recognised Buurtteams Heerlen as an official learning company for mbo student practical training.
• Incluzio Sociale Basis VenlominorStrategic or Co-development PartnerSister organization in Venlo. Teams exchange knowledge and best practices in social work and community building through mutual work visits.
• Veilig ThuiscoreStrategic or Co-development PartnerSafety reporting centre for domestic violence and child abuse. Buurtteams Heerlen collaborates with Veilig Thuis and police when adult safety is at risk.
• MondriaanminorStrategic or Co-development PartnerHealthcare partner collaborating on Buurt-Fit program for promoting healthy lifestyle, physical activity, and social contacts among neighborhood residents.
• WSP ParkstadminorStrategic or Co-development PartnerWork and Income authority in Parkstad region. Collaborated to re-employ three staff members (Marcel, Alex, René) as location managers at Buurtteams Heerlen.
• Nationaal Programma Heerlen-Noord (NPHLN)coreStrategic or Co-development PartnerNational program for urban renewal in Heerlen-Noord. Buurtteams Heerlen participates in this broader urban transformation initiative addressing housing, poverty concentration, and community development.
• BusPlusminorStrategic or Co-development PartnerTransportation service for elderly (55+) with limited budget. Organizes day trips like the Three Countries Tour (Drielandenrit) for seniors.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Cordaan: Major Amsterdam-based care and support provider offering social support, caregiver support, and community services. Comparable in offering caregiver (mantelzorg) support and community integration services overlapping with Buurtteams Heerlen's mandate.
• Philadelphia Zorg: Dutch care provider supporting people with intellectual disabilities through community-based living and participation services. Comparable in emphasizing community integration, participation, and self-reliance for vulnerable residents across multiple locations.
• Buurtzorg Nederland: Iconic Dutch neighborhood-based care organization delivering home nursing and social support through self-managing local teams. Comparable because it pioneered the buurtteam-style delivery model in the Netherlands that Buurtteams Heerlen emulates, although Buurtzorg focuses on home health rather than Wmo social support.
• Humanitas DMH: Large Dutch social support and care organization providing community-based services to vulnerable groups including elderly, persons with disabilities, and those facing social isolation. Comparable because it delivers similar preventive and community support services but at a broader regional/national scale.
• Leger des Heils Nederland: Major Dutch welfare and social services organization operating shelters, debt counseling, and community support programs. Comparable as a broad incumbent addressing overlapping needs (debt, loneliness, vulnerable populations) but with a national rather than single-municipality footprint.
• Kwintes: Dutch social support organization focused on people with psychiatric, addiction, or social vulnerability issues, offering community-based support and housing. Comparable in addressing overlapping vulnerable populations and offering social participation and independent-living support.

Others

• VluchtelingenWerk Nederland: National Dutch organization supporting refugees and asylum seekers with integration, participation, and community services. Comparable as an adjacent social-assistance provider addressing community participation and self-reliance for vulnerable populations.
• Mezzo (MantelzorgNL): National Dutch association supporting informal caregivers (mantelzorgers), a specific segment Buurtteams Heerlen also serves. Comparable as an adjacent/thematic player in the caregiver-support ecosystem rather than a direct municipal Wmo competitor.

Direct peers

• Incluzio (Stichting Incluzio Uitvoering): Parent organization that operates neighborhood-based Wmo and social support services across multiple Dutch municipalities. Directly comparable because it executes the same type of municipal Wmo mandate through multidisciplinary community teams, sharing back-office and best-practice resources with Buurtteams Heerlen.
• Incluzio Sociale Basis Venlo: Sister Incluzio organization operating the equivalent neighborhood-team Wmo model in Venlo. The data explicitly documents knowledge exchange between Buurtteams Heerlen and this peer, confirming direct comparability in operating model, target population, and funding structure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/buurtteamsheerlen
• LinkedInlinkedin.com/company/buurtteams-heerlen

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Buurtteams Heerlen