What Stadtgemeinde Baden does

Stadtgemeinde Baden is the municipal government of Baden bei Wien, a historic spa city of approximately 30,503 residents (25,997 primary, 4,506 secondary residences) located in Lower Austria, 26 km south of Vienna. The municipality provides full-scope public administration across resident-facing services (residency registration, building permits, waste collection, water supply, childcare, eldercare, public safety via Stadtpolizei, and urban planning) and visitor-facing services (tourism, cultural venues, sports facilities, and thermal spa operations including Römertherme and Thermalstrandbad). Service delivery is organized through departmental units (Bürgerservice, Finanzen, Bauen & Infrastruktur, Bildung, Kultur, Tourismus & Wirtschaft, Sport & Freizeit, Stadtgärten) led by a Bürgermeisterin and Stadtamtsdirektor, with elected oversight by the Gemeinderat.

The municipality operates a hybrid digital/physical service infrastructure. Digital channels include the GEM2GO-powered baden.at CMS, the Gem2Go mobile app (Android/iOS), the Baden.direkt WhatsApp notification channel, the Austrian national e-government portal amtsweg.gv.at for form submission, the kigaessen.baden.at kindergarten meal booking system, and online procurement via ANKÖ. Physical service points include the Bürgerservice counter at the Rathaus (Hauptplatz 1), a Tourist Information office (Brusattiplatz 3), and the Bauhof/Altstoffsammelzentrum (Auf der Haide 3).

Revenue derives from a mix of recurring local taxes (property, dog, water), transaction-based fees (parking, thermal bath admissions, sports facilities, cultural venues), state and federal transfers (published on offenerhaushalt.at), and EU program participation (GreenSPAS Interreg Europe). Specific revenue figures are not publicly disclosed. The city is a UNESCO World Heritage site as part of the 'Great Spa Towns of Europe' (2024), holds e5-Gemeinde and Fairtrade-Gemeinde designations, has been a Klimabündnis member since 1999, and is a partner community of the Wienerwald Biosphere Reserve.

Name

Stadtgemeinde Baden

Legal name

Stadtgemeinde Baden

Website

https://baden.at

Company type

Public

Operating status

Operating

Headcount range

11–50 employees

Short description

Stadtgemeinde Baden is the municipal government of Baden bei Wien, Austria, serving about 30,500 residents and visitors with statutory public services including permits, utilities, childcare, policing, tourism, and thermal-spa cultural facilities across its 27 km² jurisdiction.

Ownership category

akta.pro rank

Headquarters

HQ city

Baden bei Wien

HQ country

Austria

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Municipal Tax Revenue (Abgabenmanagement): The municipality collects various local taxes and fees including property taxes, dog taxes, parking fees, market fees, and usage fees. These are managed through the Abgabenmanagement (revenue management) department. The Rechnungsabschluss (annual financial statements) documents income and expenditure.
2. State and Federal Transfers: The Voranschlag (budget) and Rechnungsabschluss (annual accounts) are published on www.offenerhaushalt.at, indicating transparency reporting of state subsidies and intergovernmental transfers. The city also participates in EU-level programs such as GreenSPAS (Interreg Europe project).
3. Tourism and Kur (Spa) Revenue: Revenue from thermal baths (Römertherme, Thermalstrandbad), spa/health tourism services, event venues (Halle B), and tourism promotion. The Tourismus & Wirtschaft department manages Brusattiplatz 3 operations including park deck administration.
4. Cultural and Sports Facility Operations: Revenue from sports facilities (Sportcenter Baden with tennis, squash, badminton, Ballhalle), admission to cultural venues (Arnulf Rainer Museum, Rollettmuseum, Beethovenhaus, Kaiserhaus, Puppen- und Spielzeugmuseum), and event rentals. Sport & Freizeit department manages the Strandbad and sports fields.
5. Water and Wastewater Services (Wasserwerk): The municipal waterworks (Wasserwerk der Stadtgemeinde Baden) provides drinking water to residents, managed through the Bauen & Infrastruktur department. Water supply is a core municipal utility service.
6. Parking Services: Parking fee revenue from zoned on-street parking, parking garages, annual parking permits for residents (Anrainer), businesses, and caregivers, mobile phone parking (Handy-Parken), and disability parking permits. Managed by the Stadtpolizei and Stadtrat for traffic/safety.
7. Childcare and Education Fees: Fee-based childcare (kindergarten) services. Parents pay for extended childcare hours. The Abteilung Bildung manages kindergartens (NÖ Landeskindergärten) with an online meal ordering system (Essensbonsystem). Fee reduction subsidies (Förderrichtlinien) are available.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels10 records

Core offering

Stadtgemeinde Baden is a municipal government entity providing public administration, citizen services, utilities, education, cultural programming, and tourism services to the 30,503 residents and visitors of Baden bei Wien in Lower Austria. The city delivers services across residency registration, building permits, water supply, waste collection, childcare, eldercare, public safety, museums, thermal baths, sports facilities, and digital government services through a multi-channel delivery model.

Product overview

Stadtgemeinde Baden operates a comprehensive e-government digital platform offering citizen services through multiple channels. The portfolio includes the Gem2Go-based Baden-App for mobile access, the Baden.direkt WhatsApp information channel, online kindergarten meal booking, digital residential registration, and an extensive form center. The city provides traditional in-person citizen services at the Rathaus alongside these digital offerings, with services spanning administration, education, sports, health, culture, environment, mobility, and tourism.

Differentiator

Problem solved

Functional benefit

Products and services

• Baden-App (Gem2Go) A free municipal mobile application providing citizens and visitors with current information about local events, news, community directory, accommodations, and municipal newspapers, available across major mobile platforms.
• Baden.direkt WhatsApp Channel WhatsApp-based information channel for important city notifications including emergencies, traffic measures, supply interruptions, and major events, serving as a direct-to-mobile communication channel for time-sensitive city communications.
• Kindergartenessen Buchungssystem Online meal booking system for kindergarten children allowing parents to order, pay, and cancel meals through a digital platform.
• Meldewesen Online (Residency Registration) Online residential registration service allowing citizens to complete address change procedures electronically, available 24/7 via amtsweg.gv.at.
• Rathaus Bürgerservice (Citizens Service) In-person citizen services including residency registration, lost property, event registration, dog registration, waste bag sales, and parking ticket sales, available at the Rathaus counter.
• Formularcenter Baden (Digital Form Center) Digital form center providing online municipal forms for taxes, building, citizen services, energy, kindergartens, sports, police, and elections.
• Thermalstrandbad (Thermal Beach Bath) Thermal spa beach facility utilizing Baden's 32-36°C sulfur thermal springs, offering admission-based recreational swimming and wellness experiences for residents and visitors.
• Römertherme (Roman Thermal Baths) Thermal bath facility reflecting Baden's Roman spa heritage, offering wellness services drawing on the city's historic thermal spring resources.
• Sportcenter Baden Sports center offering tennis, squash, badminton, and a Ballhalle, with paid admission-based access managed by the municipal Sport & Freizeit department.
• Städtische Museen (Municipal Museums) Portfolio of five municipal museums including Arnulf Rainer Museum, Beethovenhaus, Kaiserhaus, Rollettmuseum, and Puppen- und Spielzeugmuseum, offering cultural exhibits and educational programs for residents and visitors.
• Wasserwerk (Municipal Waterworks) Municipal drinking water supply service managed through the Bauen & Infrastruktur department, providing core water utility services to residents.
• Müllentsorgung and Bauhof Altstoffsammelzentrum (Waste and Recycling Services) Waste collection and recycling services including scheduled waste pickup, the Baden Card system, and a physical recycling center for drop-off of sorted waste materials.
• Halle B (Sports and Event Hall) Sports and event hall used for sporting activities, cultural events, and event rentals, managed by the Sport & Freizeit department.
• Stadtbücherei Baden (City Library) Public city library providing reading materials, media, and educational resources to residents as part of the municipal Kultur department portfolio.
• Senior Services and Pflegeheim (Care Home) Senior services including care home admission, meals on wheels delivery, and care allowance application support for elderly residents.

Quantifiable outcome

• Thermal spring water temperature 32–36°C — unique therapeutic resource supporting spa/health tourism economy
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• ANKÖ (Auftragnehmerkataster Österreich GmbH)coreTechnology or IntegrationANKÖ is the Austrian contractor/service provider catalog used by Stadtgemeinde Baden for publishing public procurement notices (Öffentliche Ausschreibungen) in compliance with the Austrian Federal Procurement Act (Bundesvergabegesetz 2018). The city's Vergabeplattform (procurement platform) is operated in partnership with ANKÖ, enabling electronic bid submission and digital signatures for suppliers.
• GEM2GO Web / Gem2Go App PlatformcoreTechnology or IntegrationThe GEM2GO Web platform is the CMS and mobile app framework powering baden.at and the Gem2Go mobile application. This is a commercial platform (gem2go.at) used by municipalities across Austria to deliver digital government services, providing the technical infrastructure for citizen engagement, event calendars, forms, and municipal information.
• VOR (Verkehrsverbund Ost-Region)coreStrategic or Co-development PartnerVOR is the transport association for the Vienna region (East Austria). Baden participates in the VOR network providing public transit information including the VOR Schnupperticket (trial transit ticket) program. VOR provides routing and schedule information via anachb.vor.at linked from baden.at, supporting the city's mobility and environmental goals.
• Statistik AustriaminorOthersStatistik Austria conducts the SILC (EU-SILC — Statistics on Income and Living Conditions) survey, with Baden municipality facilitating the survey within its jurisdiction as announced on the city's Wahlen page.
• GreenSPAS — Interreg Europe ProjectminorStrategic or Co-development PartnerBaden participates in GreenSPAS, an Interreg Europe project focused on sustainable public administration. Interreg Europe is a European Union program supporting territorial cooperation. This partnership involves knowledge exchange with other European municipalities on green/sustainable practices in public administration.
• NÖ Hilfswerk (Lower Austria Aid Organization)coreStrategic or Co-development PartnerNÖ Hilfswerk provides mobile day-care services (Tagesmütter/-väter) listed on the city's Kinderbetreuung page. The municipality supports and references these childcare services as part of its childcare ecosystem, directing citizens to this partner for mobile/nanny care services complementing municipal kindergartens.
• Baden in Kultur (Cultural Platform Partnership)coreGTM or Marketing PartnerBaden in Kultur (badeninkultur.at) is a cultural event platform operated in partnership between the Stadtgemeinde and local cultural organizations. The platform provides unified cultural event listings, serving as a shared marketing channel for theater, concerts, exhibitions, and festivals across multiple venues.
• Wienerwald.info (Vienna Woods Tourism Platform)coreGTM or Marketing PartnerPartnership with Wienerwald.info regional tourism platform (wienerwald.info/baden) for promotion of nature-based tourism including gardens, outdoor activities, cultural events, wellness, accommodations, and visitor services. The platform extends Baden's digital tourism presence with a nature-focused channel.
• Gemeinde Amtsweg (amtsweg.gv.at)coreTechnology or Integrationamtsweg.gv.at is the Austrian state e-government portal enabling digital submission of municipal administrative procedures. Baden municipality uses this platform for online form submissions including residency registration, building permits, event registrations, parking permits, dog registration, and other citizen services.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Stadt Gmunden: Regional peer: Upper Austrian town with a strong tourism/leisure identity (lake, ceramics, Keramik-Festival), publicly operated thermal lido, and a small-admin municipal profile comparable to Baden's sports and recreation operations.
• Stadt Wiener Neustadt: Regional peer: another Lower Austrian statutory city with a broadly similar department structure (Bürgerservice, Bauen, Kultur, Sport) but without the spa/tourism anchor; useful for inter-municipal benchmarking of service delivery.
• Marktgemeinde Perchtoldsdorf: Regional peer: small Lower Austrian municipality adjacent to Baden with similar governance structure, dedicated Bürgerservice counter, and a Weinbau (viticulture) comparable to Baden's 35 Weinbaubetriebe base.
• Stadtgemeinde Klosterneuburg: Regional peer: nearby Lower Austrian municipality with comparable population scale, mixed urban-suburban character, similar kindergarten/school and water utility footprint, and overlapping Vienna commuter base.
• Stadtgemeinde Mödling: Regional peer: Lower Austrian municipality of comparable size and demographic profile on Vienna's southern fringe; runs a similar portfolio of citizen services, sports facilities, and cultural programs without a spa core.

Direct peers

• Karlovy Vary (Carlsbad): Direct peer: Czech spa city with thermal springs, colonnades, festival-driven tourism, and a municipal operating model anchored in spa/health visitors — directly comparable business mix to Baden's thermal tourism segment.
• Bath and North East Somerset Council (City of Bath): Direct peer: UNESCO Great Spa Town of Europe, English local authority operating the Roman Baths, Thermae Bath Spa, and a comparable suite of citizen services built around a thermal/spa heritage economy.
• Františkovy Lázně: Direct peer: smaller Czech spa town and fellow UNESCO Great Spa Town of Europe; shares a thermal-spring economy, museum portfolio, and guest-card-driven tourism model with Baden.
• Stadtgemeinde Bad Ischl: Direct peer: the other Austrian town inscribed on the UNESCO 'Great Spa Towns of Europe' list, with thermal springs, spa/health tourism, and a comparably scaled municipal administration. Closest structural match in Austria.
• City of Spa, Belgium: Direct peer: the namesake of the spa concept and co-member of the UNESCO Great Spa Towns of Europe designation; similar thermal-water-based local economy and small-town municipal profile.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/stadtgemeinde-baden

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

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Frequently asked questions about Stadtgemeinde Baden