City of Conway, SC

What City of Conway, SC does

The City of Conway, South Carolina is a chartered municipal government founded in 1732, headquartered at 229 Main Street in Conway, SC, and led by Mayor Barbara Jo Blain. It serves residents, local businesses, and visitors within city limits through 13+ operational departments spanning Administration, Construction Services, Finance, Fire, Hospitality & Beautification, Human Resources, Municipal Court, Parks & Recreation, Planning & Development, Public Utilities, Police, Public Works, Solid Waste, and Utility Billing. Core service lines include public safety (police and fire), water and public utilities, solid waste collection, permitting and inspections, municipal court, parks and recreation, planning and zoning, and community beautification.

The city operates a multi-channel digital services portfolio layered on top of its physical City Hall. Core technology components include a Revize-powered government website, ArcGIS Survey123-based Citizen Problem Reporter for service requests, BS&A Online for permits and inspections, InvoiceCloud-integrated utility billing, Code RED emergency notifications, a Tockify-hosted City of Halloween events portal, and a YouTube-integrated Agendas & Minutes transparency portal. The city's technology footprint is composed of best-of-breed third-party SaaS municipal platforms rather than proprietary systems, and it relies on integrations with partners including Coastal Carolina University, Conway Chamber of Commerce, Conway Downtown Alive, Keep America Beautiful (via Keep Conway Beautiful), Coast RTA, and Conway Medical Center.

Revenue is generated through property taxes and municipal fees, usage-based utility and solid waste billing, business licenses and permits, and municipal court fines. Pricing is transaction- and usage-based for utilities (monthly), annual or one-time for licenses and permits, and not publicly disclosed in detail. The go-to-market is direct-to-resident/business/visitor through City Hall, online self-service portals, and community programming, with no parent company and governance via elected City Council under Horry County and South Carolina state jurisdiction.

Name

City of Conway, SC

Legal name

City of Conway, South Carolina

Website

https://cityofconway.com

Company type

Private

Founded year

1732

Operating status

Operating

Headcount range

51–100 employees

Short description

The City of Conway, South Carolina is a chartered municipal government founded in 1732 that delivers public safety, utilities, permitting, parks, and court services to residents, local businesses, and visitors through 13+ city departments and a portfolio of third-party digital service platforms.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Urban Planning and Community and Rural Development (92512)

akta.pro primary industry

Parks, Recreation & Cultural Services (BPAIACAI)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Municipal government services
• Public utilities management
• Urban planning zoning
• Public safety services
• Parks recreation services

Headquarters

HQ city

Conway, South Carolina

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Property Taxes & Municipal Fees: Revenue from property taxes, business licenses, permits, and various municipal fees
2. Utility Services: Revenue from water, public utilities, and solid waste collection services
3. Municipal Court Fines: Court fines and penalties collected through Municipal Court

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

The City of Conway, South Carolina is a municipal government entity providing a comprehensive portfolio of city services to residents, businesses, and visitors. Core offerings include public utilities (water, solid waste collection), public safety (police, fire), parks and recreation, planning and development, permitting and inspections, municipal court, and business licensing. The city also operates digital citizen engagement tools including a utility billing portal, emergency notification system, and citizen problem reporting application.

Product overview

The City of Conway, SC operates a multi-channel digital services portfolio comprising a central government website powered by Revize CMS, with integrated modules for citizen engagement (Citizen Problem Reporter via ArcGIS Survey123), municipal services (BS&A Online for permits and inspections), utility management (Invoice Cloud-based billing), public safety communications (Code RED emergency notifications), government transparency (Agendas & Minutes portal with YouTube video integration), community programs (Keep Conway Beautiful), and special events (City of Halloween portal via Tockify). These products function as interconnected services within the city's digital ecosystem rather than a unified platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Utility Services (Water, Public Utilities, Solid Waste Collection) Water, public utilities, and solid waste collection services provided to residents and businesses within Conway city limits, billed monthly based on usage.
• Business Licensing Business license issuance and compliance services for businesses operating within Conway, with associated annual fees.
• Permits and Inspections Construction and building permits and inspections services managed through BS&A Online Services for development activities within city limits.
• Municipal Court Services Municipal court administration including the collection of court fines and penalties, with online payment capability through the South Carolina court payment portal.
• Public Safety Services (Police and Fire) Police and fire department services providing public safety, emergency response, and law enforcement for residents and businesses within Conway.
• Parks and Recreation Services Parks, recreational facilities, and community programming provided to residents and visitors, including the Waccamaw River Park.
• Citizen Problem Reporter GIS-based mobile application allowing residents to report community issues and problems to city departments for resolution tracking.
• Code RED Emergency Notifications Emergency alert system for residents to receive important notifications about weather, safety, and city emergencies.
• Keep Conway Beautiful Program Affiliate of Keep America Beautiful focusing on community beautification, litter cleanup, recycling education, and volunteer-driven environmental initiatives.
• Agendas & Minutes Portal Digital repository for City Council, board, and commission meeting schedules, agendas, packets, minutes, and video recordings.
• Planning and Development Services Planning, zoning, and development services for businesses and property owners including zoning appeals, community appearance board, and planning commission processes.
• City of Halloween Events Annual Halloween, SC festival including event calendar, visitor map, and visitor tips managed through Tockify platform.
• Celebration of Lights Annual Christmas light display event held in Conway for residents and visitors.
• Visitor Center Services Visitor information services operated in partnership with Conway Downtown Alive, including tourism information and visitor resources.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature2 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Keep America BeautifulcoreStrategic or Co-development PartnerThe City of Conway is an affiliate of Keep America Beautiful. The Keep Conway Beautiful program focuses on community beautification, litter cleanup, recycling education, and environmental stewardship. The program is powered by volunteers and connects the city to national resources and best practices.
• Conway Chamber of CommercecoreGTM or Marketing PartnerLinked partnership with Conway Area Chamber of Commerce for business development and economic growth support. Provides business license resources and referral pathways.
• Conway Downtown AlivecoreGTM or Marketing PartnerPartnership with Conway Downtown Alive organization for downtown events, visitor center operations, and community programming.
• Coast RTAminorStrategic or Co-development PartnerCoast RTA public transit service referenced for visitor transportation options. Provides regional public transit connectivity.
• Conway Medical CenterminorStrategic or Co-development PartnerHealthcare provider referenced as a community resource for residents, listed under useful links.
• Coastal Carolina UniversitycoreStrategic or Co-development PartnerCity is home to Coastal Carolina University. Partnership includes community programs, art student murals (Teal Alley), and university integration in city identity.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• City of Clemson, SC: Small South Carolina municipality centered on a major university (Clemson University). Highly comparable as a university-anchored small city whose identity, economy, and seasonal population swings parallel Conway's relationship with Coastal Carolina University.
• City of Florence, SC: Mid-sized South Carolina inland city of comparable population scale. Comparable municipal government offering utilities, public safety, parks, and planning services with similar departmental structure and budget tier.
• City of Georgetown, SC: Historic South Carolina rivertown (founded1729) of comparable size. Directly comparable as a small historic port/rivertown municipality with waterfront identity, tourism programming, and similar municipal service structure.
• City of Anderson, SC: Small-to-mid-sized South Carolina city with comparable full-service municipal operations. Useful peer for benchmarking departmental staffing, utilities delivery, and parks programming at similar scale.
• City of Sumter, SC: Mid-sized South Carolina municipal government offering similar departmental structure (utilities, public works, fire, police, planning). Comparable in scale, service mix, and mid-tier budget profile.
• City of Aiken, SC: Small historic South Carolina city of comparable population and budget tier. Comparable as a heritage-driven small-city municipality with similar parks, events, and beautification programming.

Regional players

• City of Athens-Clarke County, GA: Georgia university town (University of Georgia) with comparable small-city governance model anchored by a major institution. Comparable as a benchmark for university-driven municipal growth dynamics outside the immediate region.
• Horry County Government: The county government encompassing Conway. Directly relevant as the overlapping jurisdiction providing services (transit via Coast RTA, broader planning) that intersect with and complement Conway's municipal footprint.
• Town of Mount Pleasant, SC: South Carolina coastal municipality in the Charleston metro with comparable tourism exposure and coastal-flood risk profile. Similar full-service municipal structure though faster-growing and wealthier.
• City of Myrtle Beach, SC: Larger South Carolina coastal municipality in the same Horry County / Grand Strand region. Comparable as a tourism-driven SC municipal government with similar coastal/flood exposure, though significantly larger in scale and budget.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@user-eb3sr8vg7i
• LinkedInlinkedin.com/company/city-of-conway-sc

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Conway, SC