Secretaría de Innovación y Gobierno Digital

What Secretaría de Innovación y Gobierno Digital does

Secretaría de Innovación y Gobierno Digital (SIGOD) is a state government ministry within the Government of Aguascalientes, Mexico, established in 2022 as the central coordination body for digital transformation, regulatory improvement, and government innovation initiatives across the state. The ministry serves four primary constituencies: citizens of Aguascalientes (access to vehicle control, civil registry, CURP, tax payments, and citizen complaints), businesses (digital investment window for permits and licenses), state and municipal government agencies (digital infrastructure, regulatory compliance, transparency systems), and municipal governments (service coordination). Its core mandate covers digital government service delivery, regulatory simplification (Agenda Regulatoria, Agenda de Simplificación Estatal), and transparency obligations.

SIGOD's technology portfolio is built around a set of interconnected digital government platforms rather than a unified commercial product. The SIGOD core system manages regulatory improvement and citizen complaints (Protesta Ciudadana), while Expediente Digital provides persistent citizen records and document management. Ventanilla Digital de Inversiones is a dedicated business-facing investment facilitation platform, and Pagos en Línea (e-pagos) handles online payment processing integrated with partner agency SEFI. Distribution occurs through a hybrid channel mix: the official state portal (aguascalientes.gob.mx), the Aguascalientes Digital mobile application (iOS and Android), a WhatsApp chatbot at the 070 citizen hotline, and 28 physical Centros de Atención y Servicios (CAS) locations distributed across all municipalities of the state.

The ministry is funded through state government budget allocation as a government department, with nominal administrative fees on certain official documents as mandated by state law. The entity has no commercial revenue model, no parent company outside the state government, no subsidiaries, and no disclosed funding rounds. It maintains integration partnerships with Secretaría de Administración (SAE) for administrative systems, Secretaría de Finanzas (SEFI) for payment processing, and Agencia de Movilidad (AMOVEA) for transportation services, all within the broader state government ecosystem. The organization operates exclusively within Aguascalientes state and does not claim any international footprint.

Name

Secretaría de Innovación y Gobierno Digital

Legal name

Secretaría de Innovación y Gobierno Digital

Website

https://aguascalientes.gob.mx

Company type

Public

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Short description

The Secretaría de Innovación y Gobierno Digital (SIGOD) is a state government ministry in Aguascalientes, Mexico that delivers digital government services, regulatory simplification, and citizen-facing platforms to residents, businesses, and state agencies across the state.

Ownership category

akta.pro rank

Product category

Government Digital Services

NAICS

Executive and Legislative Offices, Combined (921140), Administration of General Economic Programs (92611)

SIC

Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)

akta.pro industry

PRIMARYBPAIAAAE

Government Digital Service & eGovernment (Service Delivery, IDs, Portals)

Business & Public Services/Public Sector & Government Administration/Central/Federal Government Administration

SECONDARYBPADANAH

Digital Policy, Data Governance & Cybersecurity Standards Cooperation

Business & Public Services/International Organizations & Development/International Standards, Policy & Regulatory Cooperation

Keywords

• Digital government services
• E-government platforms
• Citizen services portal
• Regulatory improvement
• Government digital transformation

Headquarters

HQ city

Aguascalientes, Aguascalientes

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. Government Budget Allocation: Funded through state government annual budget allocations as a core government department responsible for digital transformation and government innovation initiatives
2. Citizen Service Fees: Some digital government services may generate nominal fees for administrative services such as certifications, vehicle control, and official documents

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

SIGOD delivers digital government services and regulatory improvement infrastructure for the State of Aguascalientes. Its core offerings include the SIGOD platform (managing citizen complaints, regulatory improvement, and transparency obligations), the Expediente Digital system (digital records management for citizens), the Ventanilla Digital de Inversiones (digital investment window for business permits), the Agenda Regulatoria and Agenda de Simplificación Estatal (regulatory simplification platforms), and the Aguascalientes Digital mobile application. Services are accessed via the official state portal, mobile apps, WhatsApp chatbot (070 hotline), and 28 physical Centros de Atención y Servicios (CAS) locations.

Product overview

Secretaría de Innovación y Gobierno Digital (SIGOD) operates as the state government's central digital innovation and e-government coordination body. Its portfolio consists of digital government service infrastructure rather than a unified commercial product—it encompasses the Expediente Digital (Digital Record) system, the SIGOD portal and citizen services platform, the Protesta Ciudadana (Citizen Protest) registration system, the Agenda de Simplificación Estatal (State Simplification Agenda), and the Agenda Regulatoria (Regulatory Agenda) platform. These components work together to enable digital government services, citizen feedback mechanisms, and regulatory simplification across the state government.

Differentiator

Problem solved

Functional benefit

Brands

• Expediente Digital: Digital citizen file system for storing and managing official documents
• Ventanilla Digital
• Agenda de Simplificación Estatal
• Centro de Contacto 070

Products and services

• Expediente Digital Digital record and document management system that enables citizens of Aguascalientes to access and manage their government records electronically through an online portal.
• Protesta Ciudadana Citizen protest and complaint system allowing citizens to formally register complaints regarding government services and administrative procedures (trámites).
• Agenda de Simplificación Estatal State-level platform for simplifying and streamlining government procedures and administrative processes across Aguascalientes state agencies.
• Agenda Regulatoria Regulatory agenda platform for managing, tracking, and publishing regulatory updates and compliance requirements for the State of Aguascalientes.
• Portal de Trámites Government procedures and services portal enabling citizens to complete administrative transactions online, including vehicle control payments, CURP registration, civil registry requests, and property certifications.
• Ventanilla Digital de Inversiones Digital investment window system facilitating business registration, investment-related procedures, and permits for companies and investors seeking to establish or operate businesses in Aguascalientes.
• Pagos en Línea Online payment platform for government services including vehicle control payments, taxes, and other state fees, enabling citizens to make government payments electronically.
• Aguascalientes Digital (Mobile Application) Mobile application providing access to government events and online procedures (trámites) from smartphones, available on iOS App Store and Google Play Store.

Quantifiable outcome

• Statewide digital government service delivery through centralized platform
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• Secretaría de Administración (SAE)coreTechnology or IntegrationSIGOD collaborates with SAE for administrative systems integration, shared digital infrastructure, and unified government service delivery platforms. SAE provides administrative systems that SIGOD integrates into the broader digital government ecosystem.
• Secretaría de Finanzas (SEFI)coreTechnology or IntegrationIntegration with SEFI for online payment processing and fiscal services, enabling digital payments for vehicle control, taxes, and other government fees through the e-pagos platform.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Granicus: US-based government technology company providing digital communications, citizen engagement, and service delivery platforms to public-sector agencies — closely aligned with SIGOD's citizen-facing digital services portfolio.
• OpenGov: US government technology company providing financial transparency, budgeting, and digital citizen services platforms to state and local governments — comparable to SIGOD's regulatory and transparency mandate.
• Tyler Technologies: Major US-listed provider of software and digital services to state and local governments, including citizen engagement, payment, and regulatory platforms. Comparable as a vendor alternative or partner to what SIGOD has built in-house.
• Gobierno Digital (Plataforma gob.mx): Mexico's federal digital government platform consolidates national-level citizen services, trámites, and digital IDs. Operates at a much larger scale but covers the same eGovernment service category as SIGOD's state-level systems.
• Salesforce Public Sector Solutions: Major global CRM and cloud platform with a dedicated government vertical offering citizen service portals, case management, and digital identity — overlapping with SIGOD's citizen engagement and expediente digital scope.

Regional players

• GovTech Singapore: Singapore's statutory board for government technology, widely cited as a global benchmark for integrated digital government services and citizen identity platforms. Operates at city-state rather than sub-national scale but covers analogous digital government functions.
• Government Digital Service (UK): UK Cabinet Office unit that built and operates GOV.UK, a globally recognized national digital government platform. Comparable in digital transformation philosophy and citizen-first service design, though serving a national rather than state audience.

Direct peers

• Secretaría de Innovación y Tecnología del Estado de Jalisco: Jalisco's state-level innovation and technology secretariat operates a comparable digital government portfolio for a major Mexican state, with overlapping functions in citizen services, regulatory improvement, and digital transformation.
• Agencia Digital de Innovación Pública de la Ciudad de México: Mexico City's digital innovation agency provides digital government services, citizen-facing platforms, and regulatory simplification for the largest Mexican jurisdiction. Directly comparable mandate to SIGOD at the state level, with more advanced scope.
• Coordinación de Innovación Gubernamental del Estado de Nuevo León: Nuevo León's government innovation body delivers state-level digital government services and platforms, comparable in mandate and service mix to SIGOD for one of Mexico's most industrially active states.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/SepladeAgs
• YouTubeyoutube.com/channel/UCXYN6GZldIf5BmeI_HvBLwQ
• LinkedInlinkedin.com/company/secretar%C3%ADa-de-innovaci%C3%B3n-y-gobierno-digital

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Secretaría de Innovación y Gobierno Digital