Ambulances Demers

What Ambulances Demers does

Ambulances Demers is a family-owned private ambulance operator headquartered in Beloeil, Quebec, founded in 1950 originally as a family funeral home that provided patient transport via mortuary vans. The company has evolved into one of the largest private ambulance service providers in Quebec, employing 250+ paramedics across six operational stations in Montérégie and Côte-Nord, operating a fleet of 30+ ambulance vehicles, and conducting over 35,000 patient transports annually. Its core offering is emergency pre-hospital medical transport, dispatched through the 9-1-1 system via the Centre de Communication Santé (Groupe Alerte Santé) on a government-assigned territorial basis, with rates regulated by Quebec's Ministère de la Santé et des Services sociaux. Revenue is primarily government-funded, supplemented by special-event paramedic staffing, direct patient invoice payments (processed via Stripe), and contract-based community paramedicine and mobile clinic programs with CISSS de la Montérégie-Centre.

The company operates with conventional emergency-medical technology including cardiac monitor-defibrillators (early adopter in 1987), GPS vehicle mapping systems, ECG and IV medication administration capability, and direct hospital communication for patient arrival preparation. Ambulances Demers has invested in fleet modernization, piloting Ford Transit and Dodge Ram prototype ambulances since 2018 and acquiring electric vehicles with charging infrastructure at its Beloeil and Saint-Jean-sur-Richelieu stations in 2023. The company is led by Stéphane Demers as President and CEO, with Sylvain Bernier as Director of Operations and Human Resources, and Marc-André Gravel as Operations Chief. Under Demers family ownership since 1950, the company has pursued an acquisition-led expansion strategy, purchasing Ambulances 2000 (2004), Service ambulancier Farnham (2011), and Ambulances de Sacré-Cœur (2018).

The business model is a regulated services franchise with limited pricing power but defensible territorial exclusivity. Growth has been driven primarily through acquisition roll-up and service-line diversification rather than rate increases. Notable recent strategic initiatives include the paramedicine de régulation program (launched January 2020 with CISSS de la Montérégie-Centre to reduce unnecessary ER transports for patients aged 50+), a mobile clinic partnership (July 2022) serving patients 65+ without family doctors, and an international collaboration agreement with Swiss emergency services (February 2023). The company has received multiple honors including the Prix d'excellence from the Institut d'administration publique du Québec (2023) and the Médaille pour services distingués awarded to 18 paramedics for 20-47 years of service. No AI/ML capabilities, external funding, or public-market activity is associated with the company.

Name

Ambulances Demers

Legal name

Ambulances Demers Inc.

Website

https://ambdemers.com

Company type

Private

Founded year

1950

Operating status

Operating

Headcount range

11–50 employees

Short description

Ambulances Demers is a family-owned private ambulance operator in Quebec, founded in 1950, employing 250+ paramedics across six stations in Montérégie and Côte-Nord, performing 35,000+ emergency transports annually under government-regulated rates, with additional community paramedicine and mobile clinic services via CISSS partnerships.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (621910), Ambulance Services (62191)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

akta.pro secondary industries

Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)

Keywords

• Emergency medical services
• Ambulance transport
• Pre-hospital care
• Community paramedicine
• Special event medical

Headquarters

HQ city

Beloeil, Québec

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Government-Funded Emergency Transport: Emergency pre-hospital ambulance transport services are publicly funded and regulated by the Ministère de la Santé et des Services sociaux du Québec. Rates are set by the ministry and can be modified without prior notice. Patients may be eligible for free service under programs such as RAMQ, SAAQ (automobile insurance), and CSST (workplace injury insurance).
2. Special Event Paramedic Services: Private event companies and organizers can hire Ambulances Demers for on-site paramedic coverage and ambulance rental for the duration of an event. This is a variable-duration, fee-for-service arrangement billed directly to the event organizer.
3. Patient Invoice Payments: Patients are invoiced for ambulance transport services. Payment options include bank transfer (Desjardins, National Bank, Laurentian Bank), phone payment, credit card via Stripe online portal, or in-person by cheque or money order.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Ambulances Demers is a family-owned Quebec ambulance company that provides emergency pre-hospital medical transport, special event paramedic coverage, community paramedicine, and mobile clinic services across the Montérégie and Côte-Nord regions. Its core activity is responding to 9-1-1 medical calls dispatched through the Centre de Communication Santé, with more than 250 paramedics performing over 35,000 transports per year from six operational stations using a fleet of more than 30 ambulances.

Product overview

Ambulances Demers is a family-owned Quebec ambulance company offering emergency prehospital transport services supplemented by specialized programs. The core offering is emergency ambulance transport with over 250 paramedics performing more than 35,000 transports annually. This core service is supported by add-on modules including special events paramedic staffing, community paramedicine programs with CISSS partnerships, mobile clinic collaborations, and specialized COVID-19 response teams. The company operates a fleet of more than 30 ambulances across Montérégie and Côte-Nord regions from multiple stations.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Transport Services Pre-hospital emergency ambulance transport service responding to 9-1-1 calls in the Montérégie and Côte-Nord regions. Paramedics provide on-scene medical assessment, treatment, and transport to designated hospitals.
• Special Events Paramedic Services On-site paramedic staffing and ambulance rental for special events, public gatherings, concerts, and private activities in Quebec. Includes a paramedic team presence during the defined duration of an event, with pricing determined case-by-case via direct phone inquiry (1-800-220-0887).
• Community Paramedicine Program Non-emergency community paramedicine service delivered in partnership with CISSS de la Montérégie-Centre. Paramedics and nurses co-evaluate patients aged 50+ on-site and offer care pathway alternatives to emergency room transport.

Quantifiable outcome

• 35,000+ patient transports per year
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Six partnerships are on record, tiered significant, core and minor.

• Centre de secours et d'urgences du Nord Vaudois et de la Broye (Switzerland)significantStrategic or Co-development Partner · 28 February 2023A collaboration agreement signed in February 2023 for sharing best medical and operational practices, including exchange of medical protocols, operational procedures, and paramedic workforce strategies. Includes a three-year staff exchange program where four Ambulances Demers paramedics do field observation placements annually at the Swiss center, with reciprocal visits planned for autumn.
• CISSS de la Montérégie-Centre (Mobile Clinic)significantStrategic or Co-development Partner · 11 July 2022Starting July 2022, Ambulances Demers paramedics and CISSS de la Montérégie-Centre nurses staff a mobile clinic (a retrofitted recreational vehicle) in the Haut-Richelieu-Rouville sector to serve patients aged 65+ without a family doctor. Paramedics and nurses co-evaluate patients and refer them to appropriate care.
• CISSS de la Montérégie-CentrecoreStrategic or Co-development Partner · 1 January 2020Ambulances Demers is a key partner in the CISSS de la Montérégie-Centre's paramedicine de régulation project, which began in January 2020. The program allows patients aged 50+ to receive appropriate health services without ambulance transport to emergency rooms. The partnership earned the Prix d'excellence from the Institut d'administration publique du Québec in 2023. The collaboration also extends to a mobile clinic serving patients 65+ without a family doctor.
• Coopérative des techniciens ambulanciers de la Montérégie (CETAM)significantStrategic or Co-development Partner · 1 January 2020CETAM is a partner in the paramedicine de régulation project alongside Ambulances Demers, CISSS de la Montérégie-Centre, and Groupe Alerte Santé. The two ambulance companies also collaborate on major emergency simulations such as the Noria 2 exercise in November 2023.
• Groupe Alerte Santé (Centre de Communication Santé)coreChannel Partner/ Reseller/ DistributorGroupe Alerte Santé is the emergency call center serving Montérégie, responsible for receiving 9-1-1 calls, prioritizing them using the MPDS protocol, and dispatching Ambulances Demers on its assigned territory. This is the operational backbone of the company's emergency service delivery.
• CHUM - Centre hospitalier de l'Université de Montréal (Faculté Emergo)minorStrategic or Co-development PartnerAmbulances Demers' chief of operations, Marc-André Gravel, graduated from the first cohort of the CHUM's Faculty Emergo. He is now a certified Emergo Instructor, enabling the company to conduct table-top emergency simulations on-site using the Swedish-developed Emergo methodology.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Medavie Health Services: Canadian health services company that manages Emergency Health Services in New Brunswick and operates mobile integrated health programs nationally. Comparable as a contracted private EMS operator with government payer relationships, but a significantly broader portfolio including health benefits administration.
• Acadian Ambulance Service: One of the largest private ambulance and air medical transport companies in the United States, operating across multiple states with municipal and hospital contracts. Comparable as a scaled private EMS operator with diversified service lines including specialty care transport, but a much larger geographic and operational footprint than Demers.
• Falck: Global ambulance and emergency services operator headquartered in Denmark with operations across Europe and the Americas. Comparable as a contracted private EMS and patient transport provider to public health systems, though substantially larger and more diversified into fire, healthcare, and safety training.

Direct peers

• Logistik Unicorp: Quebec-based private company managing ambulance services and workforce across multiple CISSS territories. Comparable in scope: government-contracted pre-hospital transport, multi-station operations, and reliance on Ministry-set pricing, with similar exposure to Quebec provincial EMS policy.
• Priority Ambulance: U.S.-based private ambulance company providing911, interfacility, and special event EMS coverage through municipal and hospital contracts. Closely comparable business model with multi-state operations, similar exposure to government-set rates, and analogous service-line diversification into bariatric, critical care, and community paramedicine.
• Coopérative des techniciens ambulanciers de la Montérégie (CETAM): Cooperative of paramedics operating in the same Montérégie territory, partnering with Ambulances Demers on the paramedicine de régulation program and joint emergency simulations. Operates the same pre-hospital emergency transport model under a cooperative structure, making it a structural and operational peer despite the partnership relationship.
• Dessercom: Largest private ambulance operator in Quebec with multi-regional 911 dispatch contracts across the province. Directly comparable business model: contracted EMS, government-assigned territories, similar regulated pricing exposure, and overlapping service lines in special events and inter-facility transport.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php?id=100062297356284
• LinkedInlinkedin.com/company/ambulances-demers
• Instagraminstagram.com/ambulancesdemers

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ambulances Demers