Coopérative des Ambulanciers de la Mauricie

What Coopérative des Ambulanciers de la Mauricie does

Coopérative des Ambulanciers de la Mauricie (CAM), operating as Ambulance CAM, is a Quebec-registered worker cooperative (coopérative de travail) founded on April 1, 1989, and headquartered in Trois-Rivières. It delivers prehospital emergency medical services and inter-facility patient transport across 27 municipalities spanning the Mauricie and Centre-du-Québec administrative region (region 04), a territory of approximately 3,372.30 km² covering roughly 242,500 residents in Trois-Rivières, Shawinigan, Bécancour, and the MRCs of Chenaux, Maskinongé, and Nicolet-Yamaska. The organization operates a fleet of 24 ambulances plus one replacement vehicle, staffed by approximately 178 member-paramedics out of a total membership of ~190, with additional fire-station (caserne) standby points in Shawinigan, Batiscan, and Bécancour plus two urban standby points in Trois-Rivières.

CAM's core operating model is a government-assigned service-territory contract with the CIUSSS MCQ (Centre intégré universitaire de santé et de services sociaux de la Mauricie-et-du-Centre-du-Québec), under which all 9-1-1 emergency calls in the region are routed through the CCSMCQ dispatch center and a portion (~50% of region 04 dispatch volume, or 32,815 assignments in April 2021–March 2022) are assigned to CAM. Pricing is regulated by the Quebec Ministry of Health and Social Services at a base rate of $125 CAD plus $1.75/km for Canadian residents ($400 CAD base for non-residents). Secondary revenue comes from private ambulance rental for events such as the Grand Prix de Trois-Rivières and boxing galas. As a worker cooperative, the ~190 member-paramedics collectively own the enterprise and share profits through the cooperative structure, supported by an HR Director, Finance Director, Director General, and a 9-member internal Board plus 2 external directors.

The company's underlying technology stack is limited: no proprietary software platform is disclosed, and the digital footprint consists of an institutional website (ambulancecam.com), an extranet, an online bill-payment portal via Desjardins (Accès D and the caisse network), and standard operational telephony. Strategic differentiation rests on regulatory exclusivity (the territory contract), cooperative ownership as a talent-retention mechanism, scale as the largest operator in region 04, and community engagement (including co-development of the Collège de Shawinigan paramedic training program).

Name

Coopérative des Ambulanciers de la Mauricie

Legal name

Coopérative des Ambulanciers de la Mauricie

Website

https://ambulancecam.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

Coopérative des Ambulanciers de la Mauricie (Ambulance CAM) is a Quebec worker cooperative providing emergency prehospital ambulance services and inter-facility patient transport to ~242,500 residents across 27 municipalities in the Mauricie and Centre-du-Québec region, under a government-assigned territory contract with the CIUSSS MCQ.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (621910), Ambulatory Health Care Services (621)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)

akta.pro secondary industry

Private EMS Providers (Contract/Interfacility) (HLAFANAB)

Keywords

• Emergency ambulance services
• Prehospital medical services
• Patient transport services
• Paramedic staffing services
• Event medical standby

Headquarters

HQ city

Trois-Rivières, Québec

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Public Emergency Ambulance Services: CAM is contracted by the regional health authority (CIUSSS MCQ) to provide emergency prehospital services and inter-facility patient transport across 27 municipalities in the Mauricie and Centre-du-Québec region. Revenue is derived from government-funded healthcare transport contracts, per-kilometer fees regulated by the Quebec Ministry of Health, and patient fees for non-exempt residents aged 0-64.
2. Private Ambulance Rental for Events: CAM offers ambulance rental with or without paramedic staffing for events such as the Grand Prix de Trois-Rivières and boxing galas. This is a fee-for-service arrangement billed directly to event organizers.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels2 records

Core offering

Coopérative des Ambulanciers de la Mauricie provides emergency prehospital ambulance services and inter-facility patient transport across 27 municipalities in the Mauricie and Centre-du-Québec region, responding to 9-1-1 calls dispatched by CCSMCQ. The cooperative also rents ambulances, with or without paramedic staff, for private events such as motorsport competitions and boxing galas.

Product overview

Coopérative des Ambulanciers de la Mauricie (CAM) operates as a single-service cooperative providing emergency prehospital services and non-emergency inter-facility patient transport across the Mauricie and Centre-du-Québec region. The core offering consists of 24 ambulances staffed by 178 paramedics responding to 9-1-1 calls through the CCSMCQ dispatch system, handling approximately 32,815 assignments annually with a fleet serving 27 municipalities. The company also offers supplementary ambulance rental services (with or without paramedic staff) for special events.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Prehospital Services (Services préhospitaliers d'urgence) Emergency prehospital care services including ambulance dispatch, patient assessment, stabilization, and transport to healthcare facilities, serving approximately 242,500 residents across 27 municipalities in Mauricie and Centre-du-Québec. Services are accessed via 9-1-1 and dispatched through CCSMCQ.
• Inter-Facility Patient Transport (Transport interétablissements) Inter-facility transport services between healthcare institutions within the health and social services network, provided for patients requiring transfer between facilities.
• Private Ambulance Rental with Paramedic Services (Location d'ambulances avec services de paramédics) Ambulance rental service with accompanying paramedic staff for events of significance, such as the Grand Prix de Trois-Rivières or boxing galas.
• Private Ambulance Rental without Paramedic Services (Location d'ambulances sans services) Ambulance rental service without paramedic personnel for event organizers requiring vehicles only.

Quantifiable outcome

• 32,815 assignments received from CCSMCQ (April 2021–March 2022); 7,968 non-transport and 24,847 transport assignments.

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• CCSMCQ (Centre de communication santé de la Mauricie et du Centre-du-Québec)coreStrategic or Co-development PartnerCCSMCQ receives all 9-1-1 calls from the region, triages and prioritizes them, and dispatches CAM and other ambulance resources. This is the primary operational partnership through which CAM receives all its emergency assignments. For the period April 2021–March 2022, CAM received 32,815 assignments from CCSMCQ.
• CIUSSS MCQ (Centre intégré universitaire de santé et de services sociaux de la Mauricie-et-du-Centre-du-Québec)coreStrategic or Co-development PartnerCIUSSS MCQ is the regional health authority that assigns CAM its service territory (27 municipalities) and approves the annual dynamic deployment plan for paramedic stations. CAM provides inter-facility patient transport between CIUSSS network establishments.
• Collège de ShawinigancoreStrategic or Co-development PartnerCAM collaborated with Collège de Shawinigan and CIUSSS MCQ authorities to obtain authorization for the college to offer an Attestation of Studies College (AEC) in ambulance techniques and subsequently a Diploma of College Studies (DEC) in urgent prehospital care. This enables regional students to train as paramedics locally rather than traveling to Montréal or Québec City.
• Grand Prix de Trois-RivièresminorStrategic or Co-development PartnerCAM provides ambulance rental with paramedic services for the Grand Prix de Trois-Rivières, a major motorsport event in the region.
• Boxing gala promotersminorChannel Partner/ Reseller/ DistributorCAM provides ambulance rental with paramedic staffing for boxing galas and other combat sports events.
• Desjardins (Accès D online banking)minorGTM or Marketing PartnerCAM customers can pay their ambulance bills online through Desjardins Accès D by searching for 'Ambulance CAM' and entering their invoice number starting with 'T'. This is a payment processing partnership facilitating customer bill payment.
• Caisse Desjardins networkminorChannel Partner/ Reseller/ DistributorCustomers can pay their CAM ambulance bills in person at any branch of the Desjardins caisse network, expanding accessible payment locations across Quebec.

Scale indicators8 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• Urgences-santé: Urgences-santé is the public agency responsible for prehospital emergency services in the greater Montréal and Laval areas, operating the largest EMS fleet in Quebec. Comparable as a Quebec EMS provider serving a much larger population base, but structurally a public agency rather than a private/cooperative operator.
• Medavie Health Services: Medavie Health Services operates ground and air ambulance services across multiple Canadian provinces (notably Maritime provinces and other contracts). Comparable as a larger-scale Canadian EMS operator, though it operates a private/non-cooperative model across broader geographies.

Direct peers

• CritiCare EMS: CritiCare EMS provides prehospital emergency medical services and inter-facility patient transport, with operations in Ontario and parts of eastern Canada. Comparable to CAM in service model and customer type (hospitals, healthcare networks), though operating in a different province.
• Dessercom: Dessercom is one of Quebec's largest private ambulance service companies, providing prehospital emergency services and inter-facility transport across multiple Quebec regions. Directly comparable to CAM in service model and customer base, with the key difference of being a private (non-cooperative) operator with broader geographic reach.
• Corporation des.paramédics du Québec / Corpem: Corpem is a Quebec-based paramedic cooperative/association providing ambulance services in Quebec regions. Closely comparable to CAM's cooperative ownership model and prehospital service offering, operating in overlapping provincial markets.

Regional players

• ORNGE: ORNGE provides air ambulance and critical care land transport services across Ontario. Comparable as a Canadian EMS operator with both emergency and inter-facility capabilities, though primarily focused on air medical transport in a different province.
• Alberta Health Services EMS: Alberta Health Services operates ground and air ambulance across Alberta, providing prehospital care and inter-facility transport. Comparable as a regional Canadian EMS operator, but operates as an integrated health system service in a different province.
• BC Emergency Health Services: BCEHS operates the British Columbia Ambulance Service, providing prehospital care across BC. Comparable as a Canadian EMS provider with a similar service mix (emergency transport, inter-facility transfers), but operates as a provincial government service in a different geography than CAM.
• Ambulance New Brunswick / EM/ANB: Ambulance New Brunswick operates the provincial ambulance service in New Brunswick. Comparable as a Canadian regional EMS provider serving a defined territory, though structured as a government-operated service rather than a private or cooperative model.

Others

• Demers Ambulances: Demers Ambulances is a Quebec-based manufacturer of ambulances and emergency vehicles. Not a direct service competitor, but a key supplier to CAM and other Quebec EMS operators — adjacent ecosystem participant relevant to fleet procurement decisions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/coop-ambulancier-mauricie

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Coopérative des Ambulanciers de la Mauricie