AMBULANZ REGION BIEL AG

What AMBULANZ REGION BIEL AG does

Ambulanz Region Biel AG (ARB AG) is a Swiss emergency medical services provider founded in 1996, operating under cantonal mandate across the Biel/Bienne, Seeland and Berner Jura regions. The company runs a fleet of 10 ambulance vehicles with 78 staff, serving 39 municipalities and approximately 133,139 inhabitants. Since 2012 it has also operated the Sanitätsnotrufzentrale (SNZ) 144 Biel — a 24/7 bilingual (German/French) emergency call center staffed by 13 dispatchers and integrated into the Kantonalen Einsatzleitzentrale (KEZ) Biel-Bienne since November 2018. In 2025 the SNZ handled 27,345 emergency calls and dispatched 15,700 operations, while ARB AG's ambulance crews completed 7,241 interventions. The company is owned two-thirds by Spitalzentrum Biel AG and one-third by TCS Swiss Ambulance Rescue SA, and its call center has been IVR-certified since late 2022.

Revenue derives from regulated per-transport tariffs billed to patients (with mandatory Swiss health insurance covering up to 50%, capped at CHF 500–5,000/year), cantonal dispatch mandates covering the 232,733-inhabitant disposition area, a three-year in-house paramedic training program (Dipl. Rettungssanitäter:in) with a two-year accelerated track, and partnership-based BLS-AED training delivered via save me GmbH and patient transport delivered via TCS Ambulance Services Mittelland AG. The company also coordinates a network of 4,295 First Responders and 1,675 AED locations across the canton of Bern. Marketing is limited to a trilingual community-facing website, WhatsApp newsletter, recruitment channels and an open-day event held for its 30th anniversary in June 2026.

ARB AG's value proposition rests on its cantonal mandate, bilingual service capability unique to the Biel/Bienne region, integrated dispatch and transport infrastructure, and embedded training pipeline. No AI/ML capabilities are disclosed; technology centers on certified dispatch protocols, cantonal integration with police and rescue services, and coordination of volunteer first responders.

Name

AMBULANZ REGION BIEL AG

Legal name

ARB AG für das Ambulanzwesen der Region Biel

Website

https://ambulanz-biel.ch

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

Ambulanz Region Biel AG is a Swiss cantonal-mandated emergency medical services provider operating 10 ambulances and the 24/7 bilingual 144 dispatch center for the Biel/Bienne, Seeland and Berner Jura regions, serving roughly 133,000 residents across 39 municipalities.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Ambulance Services (621910), Telephone Call Centers (56142)

SIC

Transportation Services (4700)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

akta.pro secondary industries

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC), Ambulance Fleet, Equipment & Logistics Services (HLAFANAN)

Keywords

• Emergency medical services
• Ambulance rescue services
• Emergency call dispatch
• Paramedic training
• Patient transportation

Headquarters

HQ city

Biel/Bienne

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Emergency Medical Transport Services: Emergency ambulance services billed directly to patients according to applicable tariff guidelines. Patients are responsible for payment, with health insurance covering up to 50% of transport and rescue costs under Swiss mandatory health insurance (KVG/LAMal), up to CHF 500 or CHF 5,000 per calendar year.
2. Emergency Call Center Services: Dispatching emergency rescue services for the Berner Jura, Seeland and Biel-Bienne regions, handling approximately 27,345 calls annually with 3 emergency rescue services under coordination.
3. First Responder Network Support: Coordination and integration of First Responder volunteers and AED availability in the canton of Bern, supporting the broader emergency response ecosystem.
4. Paramedic Training Programs: Training programs for qualified paramedics (Rettungssanitäter:innen ES) including 3-year standard and 2-year accelerated tracks for certified healthcare professionals.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Ambulanz Region Biel AG operates a 24/7 emergency medical services organization providing ambulance/rescue response and a bilingual (German/French) 144 emergency call center for the Biel/Bienne, Seeland and Berner Jura regions. The company runs a fleet of 10 ambulance vehicles serving 39 municipalities and approximately 133,139 residents, while its Sanitätsnotrufzentrale 144 Biel dispatches roughly 27,345 emergency calls and 15,700 operations per year across a dispatch area of 232,733 inhabitants. It also delivers three-year paramedic training programs and coordinates patient transportation and BLS-AED first-aid training through partner organizations.

Product overview

Ambulanz Region Biel AG operates as a unified emergency medical services organization providing ambulance/rescue services, a 144 emergency call center, and paramedic training. The core services include emergency medical response with 10 vehicles serving 39 municipalities and approximately 133,139 residents. The Sanitätsnotrufzentrale 144 Biel operates as an integrated call dispatching center handling emergency calls and coordinating rescue operations. Training programs for paramedics are offered as part of workforce development. The organization also partners with save me GmbH for BLS-AED/first aid training and TCS Ambulance Services for patient transportation.

Differentiator

Problem solved

Functional benefit

Products and services

• Ambulance/Rescue Services (Rettungsdienst) 24/7 emergency medical ambulance and rescue services for the general public in the Biel/Bienne, Seeland and Berner Jura regions, covering rural and urban areas, Lake Biel and surrounding mountains. Includes rapid response to medical emergencies with 10 vehicles and 78 staff members, with patients billed per transport event under Swiss tariff guidelines.
• Sanitätsnotrufzentrale 144 Biel (Emergency Call Center) 24/7 bilingual (German/French) emergency medical call center handling approximately 27,345 calls and dispatching roughly 15,700 operations annually for the Berner Jura, Seeland and Biel-Bienne regions. Coordinates three rescue services across a dispatch area of 232,733 inhabitants and has been IVR-certified since late 2022.
• Paramedic Training Program (Dipl. Rettungssanitäter:in) Three-year paramedic training program for students, with a shortened 2-year track for certified nurses (HF/FH) and emergency medical technicians (FA). Includes bilingual training in diverse operational environments (urban, rural, lake and mountain) with close personal support throughout the learning process.
• BLS-AED and First Aid Training Certified BLS-AED courses and first aid training provided in partnership with save me GmbH, tailored to various industries, bilingual (German/French) and practice-oriented for recognizing and responding to emergency situations in the workplace.
• Patient Transportation Services Non-emergency medical patient transportation services provided through partnership with TCS Ambulance Services Mittelland AG, covering the Biel-Bienne metropolitan area and neighboring regions with two fully equipped vehicles and six staff members.

Quantifiable outcome

• 27,345 emergency calls handled annually
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered minor and core.

• TCS Ambulance Services Mittelland AGminorStrategic or Co-development PartnerPartner organization offering patient transportation in the Biel-Bienne metropolitan area and neighboring regions with two fully equipped vehicles and six staff members. Complements ARB AG services in the region.
• Save me GmbHminorStrategic or Co-development PartnerProvider of BLS-AED courses and first aid training. Offers training specifically tailored to various sectors, practice-oriented, and available in two languages (German/French) for ARB AG's service area.
• Kantonale Einsatzleitzentrale (KEZ) Biel-BiennecoreStrategic or Co-development PartnerCantonal Emergency Coordination Center where SNZ 144 Biel has been integrated since November 2018, sharing premises with the Berner Kantonspolizei for coordinated emergency response.
• First Responder Network (Canton Bern)minorStrategic or Co-development PartnerNetwork of trained volunteer first responders who provide first aid until ambulance arrival. ARB AG coordinates with 4,295 first responders and 1,675 available AEDs in the canton of Bern.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Rega (Swiss Air-Rescue): Switzerland's national air-rescue organization providing helicopter EMS across the country. Comparable as a Swiss emergency medical services provider, though operating in the air-rescue segment rather than ground ambulance.
• TCS Swiss Ambulance Rescue SA: National rescue arm of Touring Club Suisse operating ambulance and patient transport services across multiple Swiss cantons. Already a 1/3 owner of ARB AG and a natural peer given overlapping EMS activities at greater national scale.

Direct peers

• Schutz & Rettung Zürich: Public-sector emergency services organization for the City of Zurich providing ambulance, rescue, and dispatch services under municipal mandate. Directly comparable as another large Swiss cantonal/municipal EMS operator with integrated dispatch and rescue operations.
• Rettungsdienst Bern (Spital STS AG / Insel Gruppe): Hospital-affiliated ambulance and rescue services in the Canton of Bern region. Directly comparable as a Bern-region EMS provider sharing the same canton, regulatory environment, and IVR certification framework as ARB AG.
• Rettungsdienst Kantonsspital Winterthur: Hospital-affiliated ground EMS in the Winterthur region of Canton Zurich. Comparable as a hospital-owned Swiss ambulance service delivering IVR-certified rescue operations under cantonal mandate.
• Service d'ambulances et de secours Lausanne (SAS): Public ambulance and rescue service for the Lausanne region in Canton Vaud. Directly comparable as a French-speaking Swiss cantonal EMS provider operating under similar Swiss regulatory and tariff frameworks.

Regional players

• Arbeiter-Samariter-Bund (ASB) Deutschland: Major German non-profit providing ambulance, rescue, and emergency medical services across Germany. Comparable as a large-scale integrated EMS and dispatch operator, though operating under German regulation.
• Falck A/S: Large European EMS and patient transport operator headquartered in Denmark with operations across multiple countries. Comparable as a scaled commercial ambulance and patient transport business model, though operating outside Switzerland.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/ambulanz-region-biel-ag

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AMBULANZ REGION BIEL AG