APSM - Accueil Permanence Secrétariat Médical

What APSM - Accueil Permanence Secrétariat Médical does

APSM (Accueil Permanence Secrétariat Médical) is a French healthcare outsourcing firm providing outsourced medical secretarial and hospital billing services to public hospitals, university hospitals (CHUs), private clinics, and independent physicians. Founded in 1996 and headquartered in Gisors, Normandie (with parent group Medicea based in Cachan), APSM operates three service lines: telephone answering and appointment scheduling (Prise de Vos Appels), medical report transcription (Traitement des Comptes Rendus), and end-to-end hospital activity billing and receivables recovery (Facturation de l'Activité Hospitalière), covering pre-admission, rights verification, act coding, invoicing, tele-transmission, and rejection handling. Named customers include CH Beauvais, CHI Créteil, CHU Pontoise, CHU Amiens, CH Senlis, CHU Caen, CHU Rouen, GH Pitié Salpêtrière-Charles Foix, Hôpital Franco-Britannique, and a base of liberal physicians across Île-de-France, Normandie, and Hauts-de-France.

The underlying technology stack is HDS-certified (Hébergeur de Données de Santé) and GDPR-compliant, with a 24/7 secure web platform for medical document exchange, SFTP file transfer, and direct integration into client medical and billing software. The company holds HDS, RGPD, and CNIL certifications, and maintains continuous staff training on French Social Security billing rules. Distribution is delivered through the Espace APSM client portal (apsm-online.info), the Agenda Médecin tool (apsm.callibri.fr) integrated with Callibri, and direct phone/email/secure-login channels. Services are offered on both recurring (subscription) and ad-hoc bases, with quote-based monthly billing and no publicly disclosed pricing.

The go-to-market is sales-led and direct: phone (01 46 15 15 10), email, web contact form, and a basic website form the primary acquisition channels, with a planned blog launch noted but not yet live. APSM operates with a 13-person team and was acquired by MEDICEA group in 2023, which now provides corporate ownership and strategic direction while the APSM brand is maintained. The offering sits in a narrow French regulatory niche (health data hosting and Social Security hospital billing) rather than a broad geographic or product market.

Name

APSM - Accueil Permanence Secrétariat Médical

Legal name

MEDICEA

Website

https://apsm.info

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

APSM (Accueil Permanence Secrétariat Médical) is a French medical secretarial and hospital billing outsourcing firm serving public hospitals, university hospitals, private clinics, and independent physicians with call management, report transcription, and hospital billing services.

Ownership category

akta.pro rank

Headquarters

HQ city

Gisors

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Medical Secretarial Services: Outsourced telephone answering, appointment scheduling, and medical report typing services provided to physicians and healthcare establishments, billed on a recurring basis (either recurring or ad-hoc interventions).
2. Hospital Billing Management: Full-cycle hospital activity billing and recovery services, including pre-admission preparation, rights verification, act coding, invoicing, tele-transmission, and rejection analysis, for public hospitals and private clinics.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

APSM provides outsourced medical secretarial services to French healthcare establishments and physicians. The company's core offerings include telephone call answering and appointment scheduling (Prise de Vos Appels), medical report and correspondence transcription (Traitement des Comptes Rendus), and full-cycle hospital billing and recovery services (Facturation de l'Activité Hospitalière). Services are delivered remotely via direct integration into client medical/billing software or through an HDS-certified secure web platform.

Product overview

APSM (Accueil Permanence Secrétariat Médical) is a medical secretarial outsourcing company offering three core services: call management and reception (Prise de Vos Appels), medical report transcription (Traitement des Comptes Rendus), and hospital billing (Facturation de l'Activité Hospitalière). These services are delivered through client portal access (Espace APSM) and physician agenda tools (Agenda Médecin), with integration to client medical software or via the company's own HDS-certified secure web platform. Founded in 1996, APSM joined the Medicea group in 2023.

Differentiator

Problem solved

Functional benefit

Products and services

• Prise de Vos Appels (Telephone Answering & Call Management) Outsourced telephone answering, appointment scheduling, message taking, SMS notifications, and call transfers for physicians and healthcare establishments. Operates 6 days per week with integration to the client's medical software or access via a customizable secure identification system.
• Traitement des Comptes Rendus (Medical Report Transcription) Medical report and correspondence transcription service operating 5 days per week year-round, with direct connection to client medical software or delivery via a secure HDS-certified web platform or SFTP, available 24/7. Includes quality controls and re-reading processes across all medical specialties.
• Facturation de l'Activité Hospitalière (Hospital Billing & Recovery) Full-cycle hospital activity billing and recovery service covering pre-admission preparation, document dematerialization, patient rights verification, procedure coding, invoicing, electronic transmission (tele-transmission) to Social Security funds, and rejection analysis and handling, performed via secure direct connection to the client's billing software.
• Espace APSM (Medical Secretarial Client Portal)

Quantifiable outcome

• Optimized and streamlined billing chain for healthcare establishments
• +2 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators5 records

Recent moves4 records

Expansion highlights3 records

Emerging players

• KelDoc: KelDoc is a French online medical appointment-booking platform serving physicians and patients. It is an emerging player that overlaps with APSM's appointment-scheduling and tele-secretariat service for liberal physicians.
• Nouveal e-santé: Nouveal e-santé is a French digital-health vendor offering patient pathway and tele-monitoring solutions to hospitals. It is an emerging player in adjacent healthcare-IT infrastructure that competes for hospital outsourcing budgets alongside APSM.
• Weda: Weda is a French cloud-based EHR and patient-management platform for physicians. It is an emerging healthtech player with overlapping scheduling, patient communication, and medical-software integration workflows relevant to APSM.

Direct peers

• Maiia (Cegedim): Maiia is a leading French physician appointment-booking and tele-consultation platform owned by Cegedim. It directly overlaps with APSM's Prise de Vos Appels and Agenda Médecin offerings, addressing the same liberal-physician call and scheduling workflows in France.
• Callibri: Callibri provides physician agenda/appointment management software integrated with APSM's Agenda Médecin portal. It is a direct peer on the scheduling/secretariat functionality and an existing technology partner for APSM.

Broad incumbents

• Maincare Solutions: Maincare Solutions is a French hospital-IT vendor providing EHR, patient management, and administrative platforms to public and private hospitals. It is a broad incumbent in the hospital back-office software stack where APSM's billing service sits.
• Doctolib: Doctolib is the dominant French healthcare scheduling and tele-consultation platform serving both physicians and patients. It is a broader incumbent that competes at the appointment-management layer that APSM's tele-secretariat service addresses.
• Cegedim: Cegedim is a major French healthcare-IT group whose Maiia platform, Crossway EHR, and hospital software footprint make it a broad incumbent competing across appointment management, EHR, and billing-adjacent workflows that APSM also serves.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/apsm-accueil-permanence-secr%C3%A9tariat-m%C3%A9dical

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about APSM - Accueil Permanence Secrétariat Médical