ARCEP BENIN
ARCEP BENIN is the statutory regulatory authority for electronic communications and postal services in Benin, overseeing licensing, spectrum, tariffs, quality of service, and consumer protection for telecom operators, ISPs, and the postal operator under the Code du numérique.
- Company typePrivate
- Founded2018
- HeadquartersCotonou, Benin
- Headcount51–100
- GTM typeB2B
- OfferingServices
What ARCEP BENIN does
ARCEP BENIN (Autorité de Régulation des Communications Electroniques et de la Poste) is the statutory regulatory authority for electronic communications and postal services in the Republic of Benin, established under Law n° 2017-20 of April 20, 2018 (Code du numérique). It holds a legislatively mandated monopoly over licensing, radio frequency spectrum management, tariff regulation, interconnection oversight, quality of service monitoring, and consumer protection across Benin's telecom and postal sectors. The authority is governed by a Regulatory Council chaired by President Flavien BACHABI (appointed March 3, 2021) with operational leadership provided by Secretary Executive Hervé Coovi GUEDEGBE (appointed July 31, 2019), and operates from its headquarters in the OCBN zone of Cotonou with 57 employees.
The authority's core technology is an integrated digital platform ecosystem built around consumer protection and market transparency. This includes the E-Services portal for online regulatory procedures, PUGIT for telecommunications infrastructure location mapping, the Atlas de couverture for visual cartography of mobile network coverage by operator and technology (2G/3G/4G), the Simulateur Tarifaire for tariff comparison, the PIGRU complaint management platform, a permanent Quality of Service monitoring system, and a 131 Green Line telephone hotline. These platforms together enable consumer-facing complaint filing, public transparency on operator performance, and online licensing workflows, supported by declared compliance with Benin's personal data protection framework.
ARCEP BENIN's business model is statutory rather than commercial: revenue is derived from regulatory fees, licensing payments, and frequency authorizations collected from a small base of regulated entities (2-3 mobile operators including MTN Benin, Moov Africa Benin, and Celtiis, 1 fixed telephony operator SBIN SA, the postal operator La Poste du Benin, and approximately 13 ISPs). Services to consumers are provided free of charge. The authority's go-to-market with regulated operators is direct regulatory engagement, while consumer outreach runs through PECCEP consumer education campaigns, partnerships with consumer associations (BSSC, Voix des Consommateurs, LDCB), and a multi-channel presence across website, social media, YouTube, and traditional media.
ARCEP BENIN firmographics
Firmographics- Name
- ARCEP BENIN
- Legal name
- ARCEP BENIN – Autorité de Régulation des Communications Electroniques et de la Poste
- Website
- https://arcep.bj
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ARCEP BENIN is the statutory regulatory authority for electronic communications and postal services in Benin, overseeing licensing, spectrum, tariffs, quality of service, and consumer protection for telecom operators, ISPs, and the postal operator under the Code du numérique.
- Ownership category
- akta.pro rank
ARCEP BENIN industry classification
Industry- Product category
- Telecommunications Regulation
- NAICS
- Regulation and Administration of Communications, Electric, Gas, and Other Utilities (92613), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)
- akta.pro primary industry
- Public Sector & Government ERP (HDAEAEAG)
Keywords
Where ARCEP BENIN is headquartered
LocationHeadquarters
- HQ city
- Cotonou
- HQ country
- Benin
Offices1 record
Markets served
ARCEP BENIN business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure
Revenue model
- Regulatory Fees and Licensing: Revenue generated through licensing fees from telecommunications operators and postal service providers operating in Benin
Distribution channels4 records
Marketing channels7 records
ARCEP BENIN product offering
Product offeringCore offering
ARCEP BENIN is the statutory regulatory authority for electronic communications and postal services in Benin, providing licensing, spectrum management, tariff regulation, quality of service monitoring, interconnection management, and consumer protection. The authority operates digital platforms (E-Services, PIGRU, Atlas de Couverture, Simulateur Tarifaire, PUGIT) enabling online administrative requests, complaint filing, coverage mapping, tariff comparison, and infrastructure location.
Product overview
ARCEP BENIN is the regulatory authority for electronic communications and postal services in Benin. Its digital portfolio consists of a unified platform ecosystem built around consumer protection and market transparency: the e-Services portal provides centralized online administrative requests; PIGRU manages consumer complaints; the Atlas de couverture visualizes network coverage; the Simulateur tarifaire enables tariff comparison; and PUGIT displays telecommunications infrastructure locations. These interconnected platforms work together to regulate the market, protect consumer rights, and provide transparent information about telecommunications services in Benin.
Differentiator
Problem solved
Functional benefit
Brands
- E-Services Platform: Online platform for submitting requests and services to ARCEP BENIN directly (e-services.arcep.bj)
- PUGIT
- Atlas de Couverture
- Simulateur Tarifaire
- PIGRU
Quantifiable outcome
- Consumer complaint resolution within 25 days by the complaints management committee
- +1 more outcomes
Companies that use ARCEP BENIN
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles4 records
ARCEP BENIN technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
ARCEP BENIN partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered minor and core.
- ARPT Guinea (Autorite de Regulation des Telecommunications et de la Poste)minorBenchmarking visit focused on legal status and technical resources of ARCEP Benin for comparative regulatory analysis.
- AMRTP Mali (Autorite Malienne de Regulation des Telecommunications/TIC et des Postes)coreBenchmarking mission where AMRTP Mali delegation visited ARCEP Benin to learn about regulatory framework, organizational structure, and operational experiences. Cooperation aimed at sharing best practices in telecommunications and postal regulation.
- ADN (Agence pour le Developpement du Numerique)coreStrategic collaboration for digital development in Benin. Meeting between Secretary Executive and ADN Director General to strengthen cooperation for successful execution of respective missions.
- ARCEP Burkina FasocoreKnowledge sharing on Quality Management System where ARCEP Burkina Faso delegation visited to learn from ARCEP Benin's quality management system implementation and experiences.
- Smart AfricacoreCooperation on pilot project for unique mobile registration in Africa. ARCEP Benin engaged with Smart Africa delegation regarding interoperability project implementation.
- ARCEP TOGOcoreBilateral cooperation for radio frequency coordination and sharing in border zones between Benin and Togo. Joint meetings held to update coordination agreements and address cross-border roaming issues. Implemented 'Border Roaming Gateway' solution to address accidental roaming in border areas.
- UEMOA CommissioncoreOrganized the 10th meeting of the National Telecommunications Regulators Committee of UEMOA member states in Cotonou.
- Consumer Associations (BSSC, Voix des Consommateurs, LDCB)corePartnership with consumer associations for consumer education and protection. Launched PECCEP (Consumer Education Project) to help consumers understand commercial offers and make informed choices. Associations help file complaints on behalf of consumers.
- ICANNminorCapacity building workshop on registry and registrar management and exploitation, and ICANN developments for internet stakeholders in Benin.
- ITU (International Telecommunication Union)coreInternational partner for telecommunications regulation standards and frameworks. ARCEP Benin participates in ITU conferences and follows international telecommunications regulations.
- UAT (Union Africaine des Telecommunications)coreAfrican telecommunications union partner. ARCEP Benin hosted the 2nd African Preparatory Meeting for UAT ahead of the 2023 World Radiocommunication Conference.
- UPU (Universal Postal Union)coreInternational partner for postal regulation standards. Supports ARCEP Benin's postal sector regulation activities.
Scale indicators2 records
Recent moves6 records
Expansion highlights6 records
ARCEP BENIN competitors and assessment
Company assessmentDirect peers
- ARCEP France: The French telecommunications and postal regulator that ARCEP BENIN is explicitly modeled after (shared name, francophone regulatory tradition, and institutional design). Directly comparable as a sector-specific electronic communications and postal regulator, though operating at much larger scale in a mature market.
- NCC Nigeria: Nigerian Communications Commission — Africa's largest telecom regulator by operator count and market size. Comparable mandate on electronic communications licensing, QoS, and consumer protection, though operating at vastly larger scale.
- ARCEP Togo: Togolese counterpart regulator for electronic communications and postal services; active bilateral cooperation partner on border frequency coordination and the Border Roaming Gateway. Near-perfect functional peer within neighboring West African market.
- AMRTP Mali: Malian Telecommunications/ICT and Postal Regulatory Authority; conducted formal benchmarking mission at ARCEP BENIN in 2022. Comparable regulatory scope, institutional stage, and Sahelian market context.
- ARPT Guinea: Guinean telecom and postal regulator; sent benchmarking delegation to ARCEP BENIN in 2022. Directly comparable mandate in francophone West Africa with similar market maturity profile.
- ARCEP Burkina Faso: Burkinabè regulator for electronic communications; conducted formal benchmarking visit to ARCEP BENIN on Quality Management System implementation. Directly comparable mandate, regulatory stage, and West African context.
- ART Côte d'Ivoire: Côte d'Ivoire's telecom regulator overseeing a larger but structurally similar West African market. Comparable mandate across electronic communications regulation, consumer protection, and spectrum management.
- ICASA South Africa: Independent Communications Authority of South Africa — comparable regulator with combined electronic communications and postal/broadcasting mandate. Mature African peer with sophisticated digital oversight infrastructure.
Broad incumbents
- FCC (Federal Communications Commission): U.S. national communications regulator; comparable mandate on spectrum management, licensing, and consumer protection in electronic communications, though at vastly larger scale and with broadcasting inclusion. Functions as a global reference model for the sector.
- Ofcom UK: UK's converged communications regulator covering telecom, broadcasting, and postal sectors. Comparable scope to ARCEP BENIN's combined electronic communications + postal mandate; mature, well-resourced peer with sophisticated digital consumer-protection platforms analogous to ARCEP's PIGRU and QoS tools.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights7 records
Customer concentration
ARCEP BENIN social profiles
Digital presenceARCEP BENIN compliance and trust
Trust signalCompliance1 record
ARCEP BENIN financial estimates
Financial estimateRevenue estimate
Valuation estimate
ARCEP BENIN leadership team
Management profileNumber of profiles
Profiles3 records
ARCEP BENIN funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ARCEP BENIN M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ARCEP BENIN
What does ARCEP BENIN do?
ARCEP BENIN is the statutory regulatory authority for electronic communications and postal services in Benin, providing licensing, spectrum management, tariff regulation, quality of service monitoring, interconnection management, and consumer protection. The authority operates digital platforms (E-Services, PIGRU, Atlas de Couverture, Simulateur Tarifaire, PUGIT) enabling online administrative requests, complaint filing, coverage mapping, tariff comparison, and infrastructure location.
Is ARCEP BENIN a public or private company?
ARCEP BENIN is a private company. It is classified as state government owned and is currently operating.
When was ARCEP BENIN founded?
ARCEP BENIN was founded in 2018. It employs 51 to 100 people.
Where is ARCEP BENIN based?
ARCEP BENIN is headquartered in Cotonou, Benin.
How does ARCEP BENIN make money?
One revenue line is on record: regulatory Fees and Licensing.
Who are ARCEP BENIN's main competitors?
Direct peers on record are ARCEP France, NCC Nigeria, ARCEP Togo, AMRTP Mali, ARPT Guinea, ARCEP Burkina Faso, ART Côte d'Ivoire and ICASA South Africa. Broad incumbents are FCC (Federal Communications Commission) and Ofcom UK.
Does ARCEP BENIN have an API?
No public API is recorded for ARCEP BENIN.
What industry is ARCEP BENIN in?
ARCEP BENIN's product category is Telecommunications Regulation. Its primary akta.pro industry code is HDAEAEAG, Public Sector & Government ERP. Its NAICS code is 92613.