ARCEP Togo
ARCEP Togo is the Togolese state regulatory authority for electronic communications and postal services, overseeing two mobile operators (Togocom, Moov Africa Togo) and several fixed ISPs via licensing, tariff benchmarking, real-time QoS monitoring, and consumer protection frameworks.
- Company typePrivate
- Founded2012
- HeadquartersLomé, Togo
- Headcount11–50
- GTM typeB2B
- OfferingServices
What ARCEP Togo does
ARCEP Togo (Autorité de Régulation des Communications Electroniques et des Postes) is the state regulatory authority for electronic communications and postal services in Togo, created by Law No. 2012-018 of December 17, 2012, replacing the predecessor ART&P that had been operational since 2000. The institution operates under the supervision of the Togolese Ministry of Economy and Digital Transformation and regulates a market of two mobile network operators (Togo Cellulaire/Togocom and Moov Africa Togo) plus approximately five fixed-internet providers (GVA Togo/Canal Box, Togo Telecom, TEOLIS, Café Informatique). ARCEP exercises statutory authority over licensing, tariff principles, spectrum management, QoS enforcement, and consumer protection, with demonstrated sanction power including a 2,361,158,311 FCFA fine against Togo Cellulaire upheld by the Supreme Court and USSD ceiling regulation that reduced per-session tariffs from 100 FCFA to 3 FCFA.
The organization's core technology portfolio centers on the OMC-R Platform (Operating Maintenance Center-Radio), a real-time QoS supervision center inaugurated in June 2021 that connects directly to operator networks to extract performance data without intrusion risks, covering indicators such as network availability, call drop rates, call setup success rates, internet connection success rates, and coverage metrics. Field measurement campaigns span 102 localities (approximately 40% of the population in Grand Lomé and five regions), with 50,000 km driven, 50,000 generated calls, and 360,000 internet accesses recorded during the 2021 campaign. Consumer-facing tools include myPerf (a Google Play Store mobile app for internet connection quality evaluation), the Simulateur tarifaire (online tariff comparator including UEMOA regional benchmarking across 18 countries), and the Coverage Atlas for mobile network coverage visualization. Administrative functions run through e-services.arcep.tg, USSD codes (*800#, *102*7#, *100*3#), and a toll-free call center (8000).
The business model is government budget allocation funded by the state, supplemented by regulatory fees and penalties imposed on operators; ARCEP does not generate commercial revenue or sell products/services. Distribution channels are digital-first — official website, Facebook/Twitter/YouTube, press releases, public consultations, and radio consumer-awareness campaigns in local languages. International partnerships are extensive: nPerf (QoE benchmarking), ARTP Senegal, ARTCI Côte d'Ivoire, ANRTIC Comoros, Arcep Gabon, ARCEP Benin, UEMOA Commission, and AMRTP Mauritania. The 39-person organization is led by DG Michel Yaovi Galley and President of the Direction Committee TCHEYI Haringa Yaou.
ARCEP Togo firmographics
Firmographics- Name
- ARCEP Togo
- Legal name
- Autorité de Régulation des Communications Electroniques et des Postes (ARCEP)
- Website
- https://arcep.tg
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ARCEP Togo is the Togolese state regulatory authority for electronic communications and postal services, overseeing two mobile operators (Togocom, Moov Africa Togo) and several fixed ISPs via licensing, tariff benchmarking, real-time QoS monitoring, and consumer protection frameworks.
- Ownership category
- akta.pro rank
ARCEP Togo industry classification
Industry- Product category
- Telecommunications Regulation
- NAICS
- Regulation and Administration of Communications, Electric, Gas, and Other Utilities (92613), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)
- akta.pro primary industry
- Energy, Utilities & Natural Resources Regulators (BPAIAOAJ)
- akta.pro secondary industries
- Consumer Protection & Product Safety Regulators (BPAIAOAE), Competition/Antitrust & Market Conduct Regulators (BPAIAOAD)
Keywords
Where ARCEP Togo is headquartered
LocationHeadquarters
- HQ city
- Lomé
- HQ country
- Togo
Offices1 record
Markets served
ARCEP Togo business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Others
Revenue model
- Government Budget Allocation: ARCEP Togo operates as a public regulatory authority funded through state budget allocations. Revenue is not generated from commercial activities but from regulatory fees, penalties, and government funding for market oversight operations.
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
ARCEP Togo product offering
Product offeringCore offering
ARCEP Togo regulates electronic communications and postal services markets in Togo, licensing operators, enforcing service quality standards, benchmarking tariffs, and protecting consumers. It operates digital platforms including a real-time OMC-R supervision center connected directly to operator networks, the myPerf mobile app for consumer speed testing, an online tariff simulator with UEMOA regional comparison, a coverage atlas, and an e-services portal for operator administrative procedures.
Product overview
ARCEP Togo operates as a regulatory authority managing electronic communications and postal services. The organization offers a portfolio of digital tools including myPerf (mobile app for testing internet connection quality), Simulateur tarifaire (tariff comparison tool), and Services en ligne (e-services portal for administrative procedures). The regulatory body also operates a real-time QoS supervision center using the OMC-R platform to monitor operator network performance, along with coverage mapping tools and consumer protection services. These products serve different stakeholders: consumers benefit from price comparison and service quality information, while operators interact through administrative service portals.
Differentiator
Problem solved
Functional benefit
Products and services
- Centre de supervision QoS (OMC-R) Real-time quality of service supervision center using the OMC-R (Operating Maintenance Center-Radio) platform that extracts network performance data directly from operator platforms without intrusion, providing indicators on network availability, call success rates, and internet connection success rates for ARCEP's regulatory oversight of operators.
- myPerf by ARCEP Mobile application that allows individual users to evaluate the quality of their fixed or mobile internet connection, measuring download speeds, latency, and other network performance metrics.
- Simulateur tarifaire (Tariff Simulator) Tariff comparison tool for mobile and internet services that enables consumers to compare pricing across different operators and service plans, with UEMOA regional comparison capabilities.
- Services en ligne (e-services.arcep.tg) Online administrative services portal enabling telecom and postal operators to submit authorization requests, approvals, certificates, and resource applications (frequencies, numbers, .tg domain) digitally.
- Atlas de couverture (Coverage Atlas) Digital mapping tool providing geographic information on mobile network coverage across Togo.
- Mesures QoS (QoS Measurement Campaigns) Field measurement campaigns covering 2G, 3G, and 4G networks that provide comparative analysis of operator performance across 102 localities representing approximately 40% of the population in Grand Lomé and five regions of Togo.
Quantifiable outcome
- Togo ranks among cheapest FTTH prices in UEMOA with 50 Mbps at 15,000 FCFA and 200 Mbps at 30,000 FCFA
- +3 more outcomes
Companies that use ARCEP Togo
Customer profileNamed customers7 records
Segments3 records
Ideal customer profiles2 records
ARCEP Togo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
ARCEP Togo partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- nPerfcorenPerf is a global independent reference for internet quality of experience evaluation, providing data for ARCEP's QoE reports. ARCEP uses nPerf's real-user measurement data for comparative analysis of fixed internet performance between YAS Togo and Canalbox Togo, and regional UEMOA benchmarking.
- ARTP SenegalcoreHigh-level exchange visit between ARCEP Togo and the Authority for Regulation of Telecommunications and Posts of Senegal (ARTP). Delegation led by ARTP Director General M. THIAM Dahirou included 2 College members and 3 directors. Discussions focused on data-driven regulation, digital transformation, and service accessibility. Both institutions committed to intensifying collaboration on innovative regulatory practices.
- ARTCI Côte d'IvoirecoreWorking visit and experience sharing between ARCEP Togo and Ivorian Regulator (ARTCI), Ministry of Digital Economy, and Valsch consulting firm specializing in QoS measurement. Exchange covered legal framework for service quality, campaign organization methodologies, and measurement tools and equipment.
- ANRTIC ComoroscoreWorking visit by delegation from National Authority for Regulation of ICT Technologies (ANRTIC) of Comoros led by Director General Saïd Mouini AHAMADA. Focus areas included strategic planning methodology, data-driven regulation approach, economic regulation, consumer rights, digitalization with platforms and technology solutions. Partnership agreement signed to enhance cooperation.
- Arcep GabonminorBilateral free roaming agreement signed between Togo and Gabon. Protocol signed by Arcep Gabon President Lin Mombo and ARCEP Togo Director General Michel Yaovi Galley on August 4, 2022. Aimed at enabling Togolese SIM cards to be used in Gabon and vice versa without roaming charges.
- ARCEP BeninminorInternational Frequency Coordination Meeting between Benin and Togo for border areas. Participation included Benin and Togo regulators plus mobile operators MTN Benin, MOOV Africa Benin, SBIN, TOGOCEL, and MOOV Africa Togo. Reviewed spectrum coordination agreement, border roaming gateway solution implementation, and joint network monitoring.
- UEMOA CommissionminorARCEP conducts annual tariff benchmarking studies comparing Togo operator pricing against UEMOA zone countries. Publishes comparative analyses of mobile voice, data, mixed packages, and FTTH pricing across the West African Economic and Monetary Union region.
- AMRTP (Mauritania)minorAMRTP (Mauritania) conducted working visit to ARCEP Togo focused on ISO 9001:2015 Quality Management System implementation and experience sharing on quality standards in telecommunications regulation.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
ARCEP Togo competitors and assessment
Company assessmentBroad incumbents
- FCC (Federal Communications Commission): The US federal regulator for communications, with comparable functions in spectrum management, QoS oversight, and consumer protection. Sets international reference standards for QoS measurement frameworks that ARCEP Togo has explicitly aligned to.
- ARCEP France: The original French telecom regulator from which Togo's authority takes its name. Operates the same electronic communications and postal oversight mandate at much larger scale; sets methodological standards many African regulators, including ARCEP Togo, adopt for QoS measurement, market observatory studies, and consumer protection.
- ANRT Morocco (Agence Nationale de Réglementation des Télécommunications): Morocco's national telecom regulator with a broader regulatory scope (spectrum auctioning, technical standardization) and significantly larger budget than ARCEP Togo. Comparable institutional model and serves as an aspirational benchmark for francophone African regulators.
- NCC Nigeria (Nigerian Communications Commission): Nigeria's telecom regulator, the largest in West Africa by operator and subscriber base. Comparable mandate (licensing, QoS, consumer protection, market data observatory) but at vastly greater scale; useful benchmark for what an African telecom regulator can become.
Direct peers
- ANRTIC Comoros (Autorité Nationale de Régulation des TIC): Comoros' national ICT regulator with a comparable electronic communications mandate. Direct peer via formal cooperation agreement focused on strategic planning, data-driven regulation, and consumer rights — the same thematic focus areas ARCEP Togo has built expertise in.
- ARCEP Benin (Autorité de Régulation des Communications Électroniques et de la Poste): Benin's telecom and postal regulator sharing an identical dual electronic-communications/postal mandate with ARCEP Togo. Direct regional peer with which ARCEP coordinates spectrum management and border-roaming arrangements.
- AMRTP Mauritania (Autorité Mauritanienne de Régulation des Postes et Télécommunications): Mauritania's postal and telecom regulator with a comparable dual-sector mandate. Direct peer; AMRTP visited ARCEP Togo specifically to learn about ISO 9001:2015 quality management system implementation in telecom regulation.
- Arcep Gabon: Gabon's national electronic communications regulator with mandate similar to ARCEP Togo. Direct peer through bilateral free-roaming and spectrum coordination agreements.
- ARTP Senegal (Autorité de Régulation des Télécommunications et des Postes): Senegal's telecom and postal regulator, with the same dual electronic-communications-plus-postal mandate as ARCEP Togo. Highly comparable scope and structure; ARCEP Togo has a formal experience-sharing partnership with ARTP on data-driven regulation and digital transformation.
- ARTCI (Agence de Régulation des Télécommunications/TIC de Côte d'Ivoire): National telecom and ICT regulator of Côte d'Ivoire with a comparable mandate covering electronic communications, QoS measurement, and consumer protection. Directly comparable as a UEMOA-zone West African regulator; ARCEP Togo and ARTCI have an active working partnership on QoS methodology.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
ARCEP Togo social profiles
Digital presenceARCEP Togo compliance and trust
Trust signalCompliance1 record
ARCEP Togo financial estimates
Financial estimateRevenue estimate
Valuation estimate
ARCEP Togo leadership team
Management profileNumber of profiles
Profiles6 records
ARCEP Togo funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ARCEP Togo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ARCEP Togo
What does ARCEP Togo do?
ARCEP Togo regulates electronic communications and postal services markets in Togo, licensing operators, enforcing service quality standards, benchmarking tariffs, and protecting consumers. It operates digital platforms including a real-time OMC-R supervision center connected directly to operator networks, the myPerf mobile app for consumer speed testing, an online tariff simulator with UEMOA regional comparison, a coverage atlas, and an e-services portal for operator administrative procedures.
Is ARCEP Togo a public or private company?
ARCEP Togo is a private company. It is classified as state government owned and is currently operating.
When was ARCEP Togo founded?
ARCEP Togo was founded in 2012. It employs 11 to 50 people.
Where is ARCEP Togo based?
ARCEP Togo is headquartered in Lomé, Togo.
How does ARCEP Togo make money?
One revenue line is on record: government Budget Allocation.
Who are ARCEP Togo's main competitors?
Broad incumbents on record are FCC (Federal Communications Commission), ARCEP France, ANRT Morocco (Agence Nationale de Réglementation des Télécommunications) and NCC Nigeria (Nigerian Communications Commission). Direct peers are ANRTIC Comoros (Autorité Nationale de Régulation des TIC), ARCEP Benin (Autorité de Régulation des Communications Électroniques et de la Poste), AMRTP Mauritania (Autorité Mauritanienne de Régulation des Postes et Télécommunications), Arcep Gabon, ARTP Senegal (Autorité de Régulation des Télécommunications et des Postes) and ARTCI (Agence de Régulation des Télécommunications/TIC de Côte d'Ivoire).
Does ARCEP Togo have an API?
No public API is recorded for ARCEP Togo.
What industry is ARCEP Togo in?
ARCEP Togo's product category is Telecommunications Regulation. Its primary akta.pro industry code is BPAIAOAJ, Energy, Utilities & Natural Resources Regulators, with a secondary code of BPAIAOAE, Consumer Protection & Product Safety Regulators. Its NAICS code is 92613.