ARCEP BENIN

What ARCEP BENIN does

ARCEP BENIN (Autorité de Régulation des Communications Electroniques et de la Poste) is the statutory regulatory authority for electronic communications and postal services in the Republic of Benin, established under Law n° 2017-20 of April 20, 2018 (Code du numérique). It holds a legislatively mandated monopoly over licensing, radio frequency spectrum management, tariff regulation, interconnection oversight, quality of service monitoring, and consumer protection across Benin's telecom and postal sectors. The authority is governed by a Regulatory Council chaired by President Flavien BACHABI (appointed March 3, 2021) with operational leadership provided by Secretary Executive Hervé Coovi GUEDEGBE (appointed July 31, 2019), and operates from its headquarters in the OCBN zone of Cotonou with 57 employees.

The authority's core technology is an integrated digital platform ecosystem built around consumer protection and market transparency. This includes the E-Services portal for online regulatory procedures, PUGIT for telecommunications infrastructure location mapping, the Atlas de couverture for visual cartography of mobile network coverage by operator and technology (2G/3G/4G), the Simulateur Tarifaire for tariff comparison, the PIGRU complaint management platform, a permanent Quality of Service monitoring system, and a 131 Green Line telephone hotline. These platforms together enable consumer-facing complaint filing, public transparency on operator performance, and online licensing workflows, supported by declared compliance with Benin's personal data protection framework.

ARCEP BENIN's business model is statutory rather than commercial: revenue is derived from regulatory fees, licensing payments, and frequency authorizations collected from a small base of regulated entities (2-3 mobile operators including MTN Benin, Moov Africa Benin, and Celtiis, 1 fixed telephony operator SBIN SA, the postal operator La Poste du Benin, and approximately 13 ISPs). Services to consumers are provided free of charge. The authority's go-to-market with regulated operators is direct regulatory engagement, while consumer outreach runs through PECCEP consumer education campaigns, partnerships with consumer associations (BSSC, Voix des Consommateurs, LDCB), and a multi-channel presence across website, social media, YouTube, and traditional media.

Name

ARCEP BENIN

Legal name

ARCEP BENIN – Autorité de Régulation des Communications Electroniques et de la Poste

Website

https://arcep.bj

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

51–100 employees

Short description

ARCEP BENIN is the statutory regulatory authority for electronic communications and postal services in Benin, overseeing licensing, spectrum, tariffs, quality of service, and consumer protection for telecom operators, ISPs, and the postal operator under the Code du numérique.

Ownership category

akta.pro rank

Product category

Telecommunications Regulation

NAICS

Regulation and Administration of Communications, Electric, Gas, and Other Utilities (92613), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615)

akta.pro primary industry

Public Sector & Government ERP (HDAEAEAG)

Keywords

• Telecommunications regulation
• Postal services regulation
• Spectrum management
• Consumer protection
• Quality of service monitoring

Headquarters

HQ city

Cotonou

HQ country

Benin

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Regulatory Fees and Licensing: Revenue generated through licensing fees from telecommunications operators and postal service providers operating in Benin

Distribution channels4 records

Marketing channels7 records

Core offering

ARCEP BENIN is the statutory regulatory authority for electronic communications and postal services in Benin, providing licensing, spectrum management, tariff regulation, quality of service monitoring, interconnection management, and consumer protection. The authority operates digital platforms (E-Services, PIGRU, Atlas de Couverture, Simulateur Tarifaire, PUGIT) enabling online administrative requests, complaint filing, coverage mapping, tariff comparison, and infrastructure location.

Product overview

ARCEP BENIN is the regulatory authority for electronic communications and postal services in Benin. Its digital portfolio consists of a unified platform ecosystem built around consumer protection and market transparency: the e-Services portal provides centralized online administrative requests; PIGRU manages consumer complaints; the Atlas de couverture visualizes network coverage; the Simulateur tarifaire enables tariff comparison; and PUGIT displays telecommunications infrastructure locations. These interconnected platforms work together to regulate the market, protect consumer rights, and provide transparent information about telecommunications services in Benin.

Differentiator

Problem solved

Functional benefit

Brands

• E-Services Platform: Online platform for submitting requests and services to ARCEP BENIN directly (e-services.arcep.bj)
• PUGIT
• Atlas de Couverture
• Simulateur Tarifaire
• PIGRU

Quantifiable outcome

• Consumer complaint resolution within 25 days by the complaints management committee
• +1 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• ARPT Guinea (Autorite de Regulation des Telecommunications et de la Poste)minorStrategic or Co-development Partner · 13 December 2022Benchmarking visit focused on legal status and technical resources of ARCEP Benin for comparative regulatory analysis.
• AMRTP Mali (Autorite Malienne de Regulation des Telecommunications/TIC et des Postes)coreStrategic or Co-development Partner · 23 November 2022Benchmarking mission where AMRTP Mali delegation visited ARCEP Benin to learn about regulatory framework, organizational structure, and operational experiences. Cooperation aimed at sharing best practices in telecommunications and postal regulation.
• ADN (Agence pour le Developpement du Numerique)coreStrategic or Co-development Partner · 14 January 2022Strategic collaboration for digital development in Benin. Meeting between Secretary Executive and ADN Director General to strengthen cooperation for successful execution of respective missions.
• ARCEP Burkina FasocoreStrategic or Co-development Partner · 17 November 2021Knowledge sharing on Quality Management System where ARCEP Burkina Faso delegation visited to learn from ARCEP Benin's quality management system implementation and experiences.
• Smart AfricacoreStrategic or Co-development Partner · 6 September 2021Cooperation on pilot project for unique mobile registration in Africa. ARCEP Benin engaged with Smart Africa delegation regarding interoperability project implementation.
• ARCEP TOGOcoreStrategic or Co-development Partner · 22 March 2021Bilateral cooperation for radio frequency coordination and sharing in border zones between Benin and Togo. Joint meetings held to update coordination agreements and address cross-border roaming issues. Implemented 'Border Roaming Gateway' solution to address accidental roaming in border areas.
• UEMOA CommissioncoreStrategic or Co-development Partner · 27 November 2019Organized the 10th meeting of the National Telecommunications Regulators Committee of UEMOA member states in Cotonou.
• Consumer Associations (BSSC, Voix des Consommateurs, LDCB)coreGTM or Marketing Partner · 4 September 2019Partnership with consumer associations for consumer education and protection. Launched PECCEP (Consumer Education Project) to help consumers understand commercial offers and make informed choices. Associations help file complaints on behalf of consumers.
• ICANNminorStrategic or Co-development Partner · 23 April 2019Capacity building workshop on registry and registrar management and exploitation, and ICANN developments for internet stakeholders in Benin.
• ITU (International Telecommunication Union)coreStrategic or Co-development PartnerInternational partner for telecommunications regulation standards and frameworks. ARCEP Benin participates in ITU conferences and follows international telecommunications regulations.
• UAT (Union Africaine des Telecommunications)coreStrategic or Co-development PartnerAfrican telecommunications union partner. ARCEP Benin hosted the 2nd African Preparatory Meeting for UAT ahead of the 2023 World Radiocommunication Conference.
• UPU (Universal Postal Union)coreStrategic or Co-development PartnerInternational partner for postal regulation standards. Supports ARCEP Benin's postal sector regulation activities.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ARCEP France: The French telecommunications and postal regulator that ARCEP BENIN is explicitly modeled after (shared name, francophone regulatory tradition, and institutional design). Directly comparable as a sector-specific electronic communications and postal regulator, though operating at much larger scale in a mature market.
• NCC Nigeria: Nigerian Communications Commission — Africa's largest telecom regulator by operator count and market size. Comparable mandate on electronic communications licensing, QoS, and consumer protection, though operating at vastly larger scale.
• ARCEP Togo: Togolese counterpart regulator for electronic communications and postal services; active bilateral cooperation partner on border frequency coordination and the Border Roaming Gateway. Near-perfect functional peer within neighboring West African market.
• AMRTP Mali: Malian Telecommunications/ICT and Postal Regulatory Authority; conducted formal benchmarking mission at ARCEP BENIN in 2022. Comparable regulatory scope, institutional stage, and Sahelian market context.
• ARPT Guinea: Guinean telecom and postal regulator; sent benchmarking delegation to ARCEP BENIN in 2022. Directly comparable mandate in francophone West Africa with similar market maturity profile.
• ARCEP Burkina Faso: Burkinabè regulator for electronic communications; conducted formal benchmarking visit to ARCEP BENIN on Quality Management System implementation. Directly comparable mandate, regulatory stage, and West African context.
• ART Côte d'Ivoire: Côte d'Ivoire's telecom regulator overseeing a larger but structurally similar West African market. Comparable mandate across electronic communications regulation, consumer protection, and spectrum management.
• ICASA South Africa: Independent Communications Authority of South Africa — comparable regulator with combined electronic communications and postal/broadcasting mandate. Mature African peer with sophisticated digital oversight infrastructure.

Broad incumbents

• FCC (Federal Communications Commission): U.S. national communications regulator; comparable mandate on spectrum management, licensing, and consumer protection in electronic communications, though at vastly larger scale and with broadcasting inclusion. Functions as a global reference model for the sector.
• Ofcom UK: UK's converged communications regulator covering telecom, broadcasting, and postal sectors. Comparable scope to ARCEP BENIN's combined electronic communications + postal mandate; mature, well-resourced peer with sophisticated digital consumer-protection platforms analogous to ARCEP's PIGRU and QoS tools.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/arcepbenin
• YouTubeyoutube.com/channel/UC9YJKOV9O3sgY37_38hYjog
• Facebookfacebook.com/arcepbenin%20
• Instagraminstagram.com/arcepbenin
• LinkedInlinkedin.com/company/arcep-benin

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about ARCEP BENIN