Adept

What Adept does

Adept ICT (legal entity: Adept Internet Pty Ltd) is a South African managed ICT services provider headquartered in Stellenbosch, Western Cape, and one of the oldest ICT service providers in the country, having been launched in January 1996. The company operates a "Managed Services as Partners" business model formalized in 2017, delivering proactive, 24/7/365 managed IT services to small and medium-sized businesses and mid-market firms across South Africa. Its service portfolio spans four pillars: Managed IT Services (the flagship offering including infrastructure monitoring, support, security consulting, and disaster recovery), Connectivity (Fibre to the Home, Business Fibre, and Fixed LTE in partnership with Frogfoot Fibre), Hosted Services (Microsoft 365, Microsoft Azure, SSD cloud hosting, virtual server hosting, cloud backup, mail hosting, and enterprise colocation via Teraco Data Environments in Cape Town), and Cybersecurity (Mimecast email security, ESET endpoint protection, managed firewalls, VPN, and anti-spam).

The underlying technology architecture is built entirely on third-party platforms and vendor partnerships rather than proprietary infrastructure. Adept functions as a managed services partner and solutions integrator, with Microsoft (365/Azure) as the productivity and cloud foundation, Mimecast and ESET as the security backbone, Sophos/Cisco/Dell for networking and hardware, 3CX for VoIP, and Teraco for colocation. No proprietary software products, patents, or trademarks are disclosed, and the company's competitive differentiation rests on integration expertise, verticalized go-to-market execution, and 29-year brand equity rather than technology ownership.

Adept runs a sales-led go-to-market motion targeting South African SMBs and mid-market firms with a particular concentration of vertical propositions in agriculture, automotive, legal, wine, export, and finance/accounting. Revenue is generated almost exclusively through subscription-based recurring monthly and annual contracts across managed services, hosting, connectivity, VoIP, security, and software licensing lines. Published pricing is available for select offerings, with firewall management tiered from R520 to R2,806 per month, ESET Internet Security from R450 per user per year, anti-spam per-mailbox monthly fees, and colocation from R1,125 per U per month; most managed services engagements are quote-based. The company holds Level 2 B-BBEE contributor status, ISPA membership, and POPIA and ICASA EUSSC compliance certifications, and operates as a privately held, founder-owned entity with no disclosed external funding, parent company, or M&A activity.

Name

Adept

Legal name

Adept Internet Pty Ltd

Website

https://adept.co.za

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

Adept ICT is a Stellenbosch-headquartered managed ICT services provider, founded in 1996. It delivers managed IT, cloud hosting, connectivity, VoIP, and cybersecurity on recurring subscriptions to South African SMBs and mid-market firms across agriculture, legal, automotive, wine, export, and finance verticals.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)

akta.pro primary industry

Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ)

akta.pro secondary industries

Network Performance Management & Observability Services (BPAEAEAH), Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Managed IT services
• Cloud hosting services
• Business connectivity
• Cybersecurity services
• VoIP telephony

Headquarters

HQ city

Stellenbosch

HQ country

South Africa

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring monthly retainer model for ongoing managed IT support, monitoring, network management, and security services. The flagship service offering providing pro-active management of client IT environments with 24/7/365 monitoring and instant IT support.
2. Hosted & Cloud Services: Monthly recurring revenue from cloud hosting, virtual server hosting, SSD cloud hosting, mail hosting, cloud backup, and enterprise colocated hosting services. Revenue generated through subscription pricing based on service tier and usage.
3. Connectivity: Revenue from fibre to the home, business fibre, and fixed LTE connectivity solutions. Offered in partnership with Frogfoot Fibre and other network providers.
4. VoIP: Voice over IP telephony services generating recurring monthly revenue.
5. Security Services: Revenue from email security (Mimecast), internet security (ESET), firewall management, and VPN services, offered both as standalone subscriptions and bundled with managed services packages.
6. Software Licensing: Revenue from software licensing, including Microsoft 365 reselling and related licensing management services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Adept ICT is a South African managed information and communications technology service provider selling proactive Managed IT Services, Connectivity (Fibre to the Home, Business Fibre, Fixed LTE), Hosted and Cloud Services (Web Hosting, Microsoft Azure, Microsoft 365, SSD Cloud Hosting, Cloud Backup, Virtual Server Hosting, Mail Hosting, Enterprise Colocated Hosting), VoIP, and Cyber Security Services (Mimecast Email Security, ESET Internet Security, Firewall Management, VPN). The company functions as a one-stop-shop solutions integrator and managed services provider for South African SMBs and mid-market customers, bundling third-party technology from Microsoft, Mimecast, ESET, Sophos, Cisco, Dell and 3CX with its own service delivery, 24/7/365 monitoring and support.

Product overview

Adept ICT is a South African managed IT services provider offering a comprehensive portfolio of ICT solutions built around four core pillars: Managed IT Services (the flagship proactive IT management offering), Connectivity (FTTH, Business Fibre, Fixed LTE), Hosted Services (cloud hosting, Microsoft Azure, Microsoft 365, virtual servers, backup), and Cyber Security (email security via Mimecast, endpoint security via ESET, firewalls, VPN). The company operates as a one-stop-shop ICT solutions provider, offering both standalone services and integrated managed service packages tailored for businesses across various industries including automotive, agriculture, legal, finance, wine, and export sectors. Additional modules include Monitoring as a Service, Software Licensing, Cloud Backup, Enterprise Colocation, and Anti-Spam services. The company functions as a solutions integrator rather than a software product vendor, delivering services primarily to South African businesses from its Stellenbosch headquarters.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Flagship proactive IT management service for South African businesses, providing 24/7/365 monitoring, network and infrastructure management, security and compliance consulting, disaster recovery planning and instant IT support as an outsourced managed retainer.
• Monitoring as a Service Continuous 24/7/365 monitoring of client IT infrastructure designed to identify and proactively address issues before they cause downtime, delivered as a standalone subscription or bundled with managed IT services.
• Software Licensing Procurement, management and compliance service for client software licenses including Microsoft 365 reselling, ensuring license optimization and regulatory compliance.
• Fibre to the Home (FTTH) Residential high-speed fibre internet connectivity delivered in partnership with Frogfoot Fibre, enabling reliable home internet access with promotional high-speed plans.
• Business Fibre High-speed fibre connectivity tailored for business customers, improving productivity and reducing costs through dedicated business-grade fibre services delivered in partnership with Frogfoot Fibre and other network providers.
• Fixed LTE Fixed wireless LTE connectivity solution providing reliable internet access for business and residential customers where fibre is not available or as a complementary connectivity option.
• VoIP Voice over IP telephony solution enabling voice communications over internet connections for business customers, delivered with 3CX partnership.
• Web Hosting Hosted web hosting service providing website and application hosting infrastructure as part of Adept's hosted services portfolio.
• Microsoft Azure Microsoft Azure cloud platform services including planning, deployment, migration and ongoing support for businesses adopting Azure infrastructure and platform services.
• Microsoft 365 (Office 365) Microsoft 365 productivity cloud subscription reselling and managed support covering Microsoft 365 for Business, Microsoft 365 Enterprise, Exchange Online and OneDrive for Business, delivered through Microsoft's partner program with deployment, migration and ongoing management.
• SSD Cloud Hosting Cloud hosting service using solid-state drives to deliver enhanced performance, reliability and speed for hosted workloads and applications.
• Cloud Backup Adept's proprietary cloud backup solution providing intuitive backup and recovery, enabling clients to back up and recover files, folders, servers, PCs or specific applications at the click of a button.
• Virtual Server Hosting Hosted virtual server infrastructure delivering scalable on-demand computing resources, eliminating the need for customers to invest in and maintain on-premises server hardware.
• Mail Hosting Hosted business email service providing reliable, managed mail infrastructure for organizations, complementing Exchange Online and standalone mail hosting requirements.
• Enterprise Colocated Hosting Server colocation service housed in Teraco Data Environments' state-of-the-art Cape Town facility, providing enterprise-grade infrastructure with 24/7 monitoring, redundant UPS and generators, fire detection and climate-controlled environment, priced per rack unit from R1,125/month.
• Mimecast Email Security Cloud-based email security service resold and managed in partnership with Mimecast, providing Targeted Threat Protection, Outbound Security and Compliance, Email Continuity and Email Archiving to protect against phishing, malware, data leaks and ensure email availability.
• ESET Internet Security Multi-layered antivirus and internet security protection for endpoints, providing malware prevention, privacy protection, safe browsing and device tracking with minimal system resource usage, resold under Adept's ESET partnership at R450 per user per year.
• Firewall Management Hosted firewall management service and supply of physical firewalls from leading brands (Sophos, Cisco), offered as purchased or leased models with managed or unmanaged support, structured into Bronze (R520/month), Silver (R742/month), Gold (R1,657/month) and Platinum (R2,806/month) tiers.
• VPN Virtual Private Network service enabling secure remote connections to company networks and MPLS-VPN options for linking multiple office sites into a private secure network.
• Anti-Spam Email anti-spam filtering service achieving up to 98% effectiveness at blocking spam and virus emails, with customizable filtering rules, whitelist and blacklist management, priced per mailbox per month from R162.28 for small user counts down to R2.93 at scale.

Quantifiable outcome

• Up to 98% effective spam and virus email blocking with Adept anti-spam service

Segments7 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationAdept ICT is a Microsoft Partner offering Microsoft 365 (Office 365), Microsoft Azure, and related Microsoft solutions. Adept provides planning, deployment, migration, and ongoing support for Microsoft 365 environments, including Microsoft 365 for Business, Microsoft 365 Enterprise, Exchange Online, and OneDrive for Business.
• MimecastcoreTechnology or IntegrationAdept ICT resells and manages Mimecast email security solutions including Targeted Threat Protection, Outbound Security and Compliance, Email Continuity, and Email Archiving. Mimecast provides comprehensive email security, archiving, and continuity services protecting against phishing, malware, and data leaks.
• ESETcoreTechnology or IntegrationAdept ICT is an ESET partner reselling ESET Internet Security solutions. ESET provides multi-layered protection against malware, privacy protection, safe browsing, and device tracking with minimal system resource usage.
• Teraco Data EnvironmentscoreTechnology or IntegrationAdept's Enterprise Colocated Hosting service is delivered in partnership with Teraco Data Environments, providing industry-leading data centre facilities in Teraco's state-of-the-art Cape Town facility with 24/7 monitoring, redundant UPSs and generators, fire detection, and climate-controlled environment.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Vox Telecom: Major South African ICT/telecom provider offering managed IT, cloud, connectivity, VoIP, and security to SMB and mid-market — directly comparable product breadth and customer segment to Adept, with stronger brand scale.
• Datacentrix: South African managed IT services and infrastructure provider serving enterprise and mid-market with similar managed services, cloud, and security offerings; comparable business model and customer overlap.

Broad incumbents

• BCX (Business Connexion): Large South African systems integrator and managed services provider within the Telkom group; offers overlapping managed IT, cloud, and connectivity capabilities as part of a much broader portfolio across enterprise and public sector.
• T-Systems South Africa: Subsidiary of Deutsche Telekom offering managed ICT, cloud, and connectivity to enterprise and public sector in South Africa; competes in the same managed services category with a larger international backing.
• Liquid Intelligent Technologies (South Africa): Pan-African connectivity and managed services provider with strong South African presence; overlapping managed IT, connectivity, and cloud offerings targeting enterprise and mid-market.
• Altron: Diversified South African technology group providing managed services, cloud, security, and connectivity across enterprise and SMB — overlapping capability set but with broader vertical and geographic reach.

Others

• Pinnacle (Pinnacle Holdings): South African ICT distribution and solutions provider; adjacent value-added distributor feeding the same SMB/mid-market channel that Adept serves, with overlapping software licensing and cloud practices.
• Mustek: South African IT hardware distributor and solutions provider; an adjacent ecosystem participant that supplies similar SMB and mid-market channels and occasionally overlaps on cloud/managed services offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Adept_ICT
• Facebookfacebook.com/AdeptInternet
• LinkedInlinkedin.com/company/adeptinternet

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Adept