What Art City Vets & Urgent Care does

Art City Vets & Urgent Care is a privately held companion animal veterinary practice founded in 2018 and headquartered in Philadelphia, Pennsylvania. It operates two adjacent locations on Hamilton Street: a walk-in urgent care facility at 2001 Hamilton Street (open seven days a week for dogs and cats) and a Wellness Center at 2000 Hamilton Street offering scheduled primary care appointments. The practice employs approximately 40+ staff across 13 veterinarians, technicians, assistants, CSRs, and administrative personnel.

The service portfolio spans 13 distinct lines: emergency and urgent care, wellness exams, sick visits, surgery (including spay/neuter, foreign body removal, and dental surgery), dentistry with dental radiography, in-house laboratory diagnostics (CBC, chemistry panels, urinalysis, thyroid), digital radiography, laser therapy, integrative medicine (veterinary acupuncture and Chinese herbal medicine led by a Chi University-trained veterinarian), pet travel documentation (five USDA-accredited veterinarians issuing CUSIRV certificates and international health certificates), dedicated Cat Days (feline-only appointment blocks), and end-of-life/palliative care. Underlying technology includes EzyVet as the practice management/pet portal platform, in-house pharmacy, and Fear Free and Cat-Friendly Silver certifications governing handling protocols.

The revenue model is fee-for-service professional services with per-visit and per-procedure charges; pricing is not publicly disclosed. Third-party patient financing (CareCredit, ScratchPay, Cherry Financial) and pet insurance reimbursement are accepted. Go-to-market is direct-to-consumer targeting Philadelphia pet owners across 11+ neighborhoods (Fairmount, Brewerytown, Graduate Hospital, Manayunk, East Falls, Rittenhouse, Northern Liberties, Old City, Fishtown, Point Breeze), supported by educational blog content, Instagram, Facebook, community partnerships, and a referral network with other Philadelphia-area primary care veterinary hospitals.

Name

Art City Vets & Urgent Care

Website

https://artcityvets.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Art City Vets & Urgent Care is a Philadelphia veterinary practice operating two Hamilton Street locations—a walk-in urgent care facility open seven days a week and a Wellness Center—serving dog and cat owners across 11+ neighborhoods with comprehensive services including surgery, dentistry, integrative medicine, and USDA-accredited pet travel certification.

Ownership category

akta.pro rank

Product category

Veterinary Care Services

NAICS

Veterinary Services (541940)

SIC

Services-Health Services (8000)

akta.pro primary industry

Urgent Care Veterinary Clinics (Non-ER) (HLAMAAAD)

akta.pro secondary industry

Companion Animal Veterinary Clinics & Hospitals (AFAEANAA)

Keywords

• Veterinary urgent care
• Veterinary wellness services
• Pet dental care
• Veterinary surgery
• Pet travel certification

Headquarters

HQ city

Philadelphia, Pennsylvania

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Veterinary Medical Services: Revenue generated from comprehensive veterinary services including urgent care, wellness exams, surgery, dentistry, diagnostics, pharmacy, and integrative medicine treatments. Fee-for-service model with per-visit and per-procedure charges.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Art City Vets & Urgent Care operates two Philadelphia locations providing walk-in veterinary urgent care, scheduled wellness and primary care, surgery, dentistry, digital radiography, in-house laboratory diagnostics, an in-house pharmacy, laser therapy, and integrative medicine (acupuncture and Chinese herbal therapy) for dogs and cats. The dual-location model separates acute/urgent care from primary/preventive wellness, supplemented by USDA-accredited pet travel certification and end-of-life care services.

Product overview

Art City Vets & Urgent Care operates two Philadelphia locations—a 24/7 urgent care facility and a Wellness Center—offering integrated veterinary services across 13 distinct service lines. The core offering combines walk-in emergency and urgent care with general wellness, preventive care, diagnostics, surgery, and specialty services including integrative medicine (acupuncture, herbal therapy), dentistry, laser therapy, pharmacy, and laboratory diagnostics. The dual-location model separates acute/urgent care (2001 Hamilton St.) from primary/preventive wellness services (2000 Hamilton St.), allowing the practice to serve as both a primary care provider and an urgent care facility.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency & Urgent Care Walk-in veterinary urgent care for sudden illness, injury, and pain in dogs and cats, open 7 days a week with no appointment required.
• Wellness Care Scheduled primary care including wellness exams, vaccinations, senior pet care, parasite prevention, nutrition counseling, and behavioral consultations for dogs and cats.
• Sick Visits Same-day sick visits for illness assessment and treatment including vomiting, diarrhea, skin issues, ear infections, loss of appetite, and minor injuries.
• Veterinary Dentistry Routine dental cleaning, extractions, tumor removals, and dental radiography to visualize internal tooth anatomy, roots, and bone structure under anesthesia.
• Laboratory Diagnostics In-house blood tests including CBC, chemistry panels, urinalysis, thyroid levels, and heartworm/intestinal parasite testing with rapid results.
• Veterinary Pharmacy Fully stocked in-house pharmacy for prescription medications, heartworm preventatives, flea/tick products, and parasite control with online and on-site request options.
• Digital Radiography (X-Ray) Digital radiography for rapid diagnosis of fractures, tumors, bladder stones, foreign bodies, pneumonia, heart disease, and pregnancy evaluation.
• Veterinary Surgery Surgical services including spay/neuter, foreign body removal, mass removal, dental surgery, amputation, eye removal, and urinary obstruction surgery with multi-modal anesthesia protocols.
• Laser Therapy Non-invasive pain management using near-infrared light to promote cellular bio-stimulation, increase blood flow, reduce swelling, and stimulate healing for chronic pain, wounds, and post-surgical recovery.
• Integrative Medicine Holistic care including veterinary acupuncture and Chinese herbal medicine for pain management, chronic conditions, neurologic disorders, and palliative support, led by Dr. Sherrie Xie.
• Pet Travel Services Domestic and international travel assistance including health certificates, USDA-accredited documentation, CDC import forms, and rabies titer testing.
• Cat Days Cats-only appointment blocks in the Wellness Center with no dogs allowed, featuring feline-friendly environment, specialized rooms, and staff trained in gentle cat handling techniques.
• End of Life Care Palliative care and euthanasia services with compassionate support, cremation coordination through Paws to Heaven, and grief counseling resources including telehealth options.

Quantifiable outcome

• Founded in 2018, serving Philadelphia pets for multiple years
• +1 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature5 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Paws to HeavenminorOthersPartner cremation service provider for end-of-life services, offering compassionate handling and cremation options for pets
• Philadelphia Area Veterinary PracticescoreStrategic or Co-development PartnerReferral partnership network with primary care veterinary hospitals. Art City Vets provides urgent care services as an extension of referring hospitals with strict policy to return patients for continued ongoing care
• Rodin Place Parking GarageminorOthersDiscounted parking arrangement offering $5 off veterinary exam when parking slip presented at checkout, located at 420 N 20th Street Philadelphia
• Philadelphia Parking AuthorityminorOthersMetered parking available on Hamilton Street managed through PPA meterUp app for remote payment

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• VEG (Veterinary Emergency Group): VEG operates walk-in, customer-focused emergency and urgent care veterinary hospitals with extended hours. Like Art City, VEG centers its model on walk-in access for acute cases in dense urban markets, making it the closest direct peer in urgent care positioning.
• CityVet: CityVet operates a network of urban and suburban veterinary clinics with primary care, surgery, and boarding. Its multi-location urban general practice model is comparable to Art City's neighborhood-focused approach.
• Bond Vet: Bond Vet runs a chain of urban primary care and urgent care clinics with modern facilities, telehealth, and a tech-forward client experience. Its walk-in urgent care combined with scheduled wellness in city locations makes it a strong direct peer for Art City's dual urgent/wellness model.

Broad incumbents

• PetIQ / VIP Petcare: VIP Petcare provides veterinary clinics inside retail locations (pet stores, big-box retailers), offering vaccines and preventive care at scale. It is an adjacent competitor for low-acuity preventive services in the same region.
• Banfield Pet Hospital: Banfield operates the largest network of general practice veterinary clinics, primarily inside PetSmart stores. While delivery model differs, it competes for routine primary care in the Philadelphia market.
• Thrive Pet Healthcare: Thrive is a multi-specialty veterinary network with primary care, urgent care, and emergency hospitals across multiple U.S. markets. Its general practice and urgent care overlap with Art City's service mix makes it a comparable broad incumbent.
• BluePearl Pet Hospital: BluePearl is a large network of specialty and emergency veterinary hospitals. With locations in the Philadelphia metro area, it competes for complex and emergency cases while also handling overflow that Art City's urgent care model captures.
• Penn Vet (University of Pennsylvania) Ryan Hospital: Penn Vet's Ryan Hospital is a major specialty/ER teaching hospital in Philadelphia. It represents the highest-acuity competitor for emergency and specialty cases and defines the upper bound of the local veterinary market.
• VCA Animal Hospitals: VCA is one of the largest general practice and specialty veterinary hospital networks in the U.S. with Philadelphia-area locations. It is a broad incumbent competitor for primary care, urgent care, and specialty services.

Emerging players

• Small Door Veterinary: Small Door is a membership-based, tech-forward urban veterinary practice with primary care and some urgent care services. Comparable in target market (urban pet owners) and emphasis on elevated client experience.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/artcityvets
• Instagraminstagram.com/artcityvets
• LinkedInlinkedin.com/company/art-city-vets-&-urgent-care

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Art City Vets & Urgent Care