eClerx

What eClerx does

eClerx Services Limited is a publicly listed (BSE: 532927, NSE: ECLERX) Indian business process management, analytics and AI services company founded in 2000 and headquartered in Mumbai. The company delivers AI-powered operational services and productized platforms to Fortune 500 enterprises across Banking & Financial Services, Retail & Consumer Goods, Telecom/Media/Entertainment, Fashion & Luxury, High-Tech, and Manufacturing & Distribution, with approximately 22,518 delivery professionals operating across 17 countries on six continents.

Its core technology portfolio comprises ten proprietary platforms anchored by GenAI360 (a Globee Silver-award-winning generative AI platform), QA360 (generative AI-powered quality assurance covering 100% of contact center interactions), Compliance Manager (agentic AI-led KYC automation across 500+ public sources), CX360 (GenAI customer journey transformation), Market360 (digital shelf and pricing intelligence), DataEdge360, DocIntel, FLUiiD4 (financial crime compliance), Merchandiser+, and Roboworx CogniFlows (intelligent workflow orchestration). These products are deployed alongside Adobe Gold Solution Partner and Databricks Data Analytics Consulting Partner services, with ISO 42001:2023 responsible AI certification underpinning governance.

eClerx generates revenue through managed services contracts (BPM, financial services operations, financial crime compliance, customer experience), subscription/recurring analytics engagements (Market360, DataEdge360), and professional services (digital marketing, technology implementation). Pricing is negotiated under multi-year enterprise contracts with no public pricing tiers; 80% of revenue is sourced from Fortune 500 clients and 8 of the world's 10 Tier 1 banks are customers. FY26 revenue of INR 4,217.4 crore (~$505M) grew 22.6% YoY, with EBITDA of INR 1,152.6 crore (up 28.8% YoY) and net profit of INR 706.2 crore (up 30.5% YoY).

Name

eClerx

Legal name

eClerx Services Limited

Website

https://eclerx.com

Company type

Public

Founded year

2000

Operating status

Operating

Headcount range

10,001+ employees

Short description

eClerx is a publicly listed Indian business process management and analytics company serving Fortune 500 enterprises across BFSI, retail, telecom, fashion/luxury, and high-tech with AI-powered productized platforms including GenAI360, QA360, and Compliance Manager, operating across 17 countries with 22,518 delivery professionals.

Ownership category

akta.pro rank

Product category

Business Process Management Services

NAICS

Telephone Call Centers (56142), Marketing Consulting Services (541613), Marketing Research and Public Opinion Polling (541910), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Mailing, Reproduction, Commercial Art & Photography (7330)

akta.pro industry

PRIMARYBPAAAAAA

General Customer Service & Contact Center Operations

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)

SECONDARYBPAHAEAC

Customer Experience (CX) & Digital Experience

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Technology & Digital Consulting

SECONDARYHDAEAGAJ

Content Governance, Compliance, Retention & eDiscovery

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Content Management (ECM) & Document Management

SECONDARYHDAEAGAB

Enterprise Content Management (ECM) Suites

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Content Management (ECM) & Document Management

Keywords

• Business process management
• AI-powered analytics
• Customer experience services
• Financial crime compliance
• Digital marketing operations

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices24 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Business Process Management Services: Core BPM services including customer experience, financial services operations, financial crime compliance, and operational processes. Revenue model based on service contracts with enterprise clients, typically structured as long-term engagements with performance-based metrics.
2. Analytics and Market Intelligence: Data analytics, market intelligence, and insights services delivered through proprietary platforms including Market360 and DataEdge360
3. Digital Marketing Services: Digital marketing optimization and Martech transformation services for enterprise clients
4. Technology Services: Technology implementation, integration, and consulting services including Adobe and Databricks partnerships

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

eClerx provides AI-powered business process management and outsourced operations for Fortune 500 enterprises, delivered through proprietary platforms such as Compliance Manager, CX360, QA360, Market360, DataEdge360, DocIntel, FLUiiD4, Merchandiser+, GenAI360, and Roboworx CogniFlows. Service lines include customer experience, financial services operations, financial crime compliance, market intelligence, creative and content production, data and analytics, technology services, finance and accounting, and digital marketing services across BFSI, telecom/media, retail/consumer, fashion/luxury, high-tech, and manufacturing verticals.

Product overview

eClerx is a productized services company offering an integrated portfolio of AI-powered platforms and services for business process management, automation, and analytics to Fortune 500 enterprises. The core product portfolio includes Compliance Manager (Agentic AI-led KYC and regulatory compliance), CX360 (GenAI-powered customer experience transformation), QA360 (Generative AI quality assurance for contact centers), Market360 (AI-infused market intelligence and digital shelf optimization), DataEdge360 (advanced analytics), DocIntel (document intelligence), FLUiiD4® (financial crime compliance), and Merchandiser+ (retail merchandising). The GenAI360 and Roboworx CogniFlows platforms provide foundational generative AI and workflow automation capabilities that power the broader service offerings. These products are complemented by specialized services including Customer Experience, Financial Services Operations, Financial Crime Compliance, Market Intelligence, Creative & Content Production, Data & Analytics, Technology Services, Finance & Accounting, and Digital Marketing Services, serving clients across Banking/Financial Services, Telecom/Media/Entertainment, Fashion/Luxury, High-Tech, Manufacturing/Distribution, and Retail/Consumer Goods industries.

Differentiator

Problem solved

Functional benefit

Products and services

• Compliance Manager Agentic AI-led KYC and regulatory compliance solution that optimizes client lifecycle management by autonomously navigating and extracting data from 500+ public sources for verification and due diligence. Used by global financial institutions for client onboarding and compliance operations.
• CX360 Customer experience transformation platform leveraging GenAI to analyze customer journeys, capture sentiment, and improve engagement across all touchpoints. Used by enterprises across telecom, BFSI, and consumer industries to drive NPS and CSAT improvements.
• QA360 Generative AI-powered quality assurance solution that audits 100% of contact center interactions, providing sentiment analysis, advanced analytics, anomaly detection, and performance monitoring. Used by global telecom, pharmaceutical, and high-tech clients to replace sampling-based QA.
• Market360 AI-infused market intelligence suite that optimizes digital shelf visibility, competitive intelligence, pricing, assortment, and content effectiveness across markets. Recognized as a Representative Vendor in the Gartner Market Guide for Digital Shelf Analytics.
• DataEdge360 Advanced analytics platform that unlocks better decisions and scales advanced data capabilities for enterprise clients, enabling customer behavior analytics, predictive modeling, and next-best-action recommendations.
• DocIntel

Quantifiable outcome

• 41% improvement in NPS for telecom provider
• +10 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability11 records

Feature10 records

Partnerships

Three partnerships are on record, tiered core and minor.

• AdobecoreTechnology or Integration · 4 February 2026eClerx achieved Gold Partner status in Adobe's Solution Partner Program for the Americas region. The partnership enables eClerx to help enterprises operationalize Adobe platforms across content, creativity, data, and analytics, supported by 1500+ experienced professionals and Adobe-certified experts. eClerx supports over 150 clients in unlocking value from their Adobe investments.
• DatabrickscoreTechnology or IntegrationeClerx is an official Databricks Data Analytics Consulting Partner, helping companies simplify complex data ecosystems, accelerate analytics, and unlock AI-driven insights through unified, scalable data platforms. The partnership enables Databricks implementation, data engineering, governance, and pipeline orchestration services.
• Forrester ResearchminorOtherseClerx was included in Forrester's 'The Business Process Outsourcing Services Landscape, Q2 2026' report, which profiles 31 notable BPO providers. The report helps business and technology leaders evaluate BPO service providers based on size and market focus.

Scale indicators15 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Genpact: NYSE-listed global professional services firm with a large BPM/BPO business anchored in BFSI, capital markets, and financial crime compliance. Direct comparable to eClerx in domain mix, delivery model, and Fortune 500 customer profile.
• WNS Holdings: NYSE-listed pure-play BPM/BPO with strong BFSI, travel, and healthcare verticals. Closely comparable in size, business model, and AI-led service positioning to eClerx.
• TTEC (TeleTech): US-listed customer experience and digital customer management provider serving enterprise clients in financial services, healthcare, and tech. Comparable in contact-center operations and AI-augmented CX delivery.
• TaskUs: Nasdaq-listed digital outsourcing and CX provider with strong content moderation, customer support, and trust & safety offerings. Comparable in AI-augmented delivery and mid-market enterprise focus, though smaller in BFSI.

Broad incumbents

• Wipro: Indian IT major with BPS and customer experience service lines serving BFSI, retail, and consumer goods. Comparable in vertical focus and Fortune 500 customer profile, with substantially larger delivery footprint.
• Infosys BPM: BPM arm of Indian IT major Infosys, offering end-to-end BPO services including finance & accounting, customer service, and sourcing. Comparable in offering but with broader parent-company scale and cross-sell capability.
• Accenture: Global professional services giant with a large BPM/operations practice and deep AI/analytics capabilities. Competes for the same enterprise transformation mandates but at much larger scale and broader portfolio.
• Teleperformance: Paris-listed global leader in outsourced customer experience management with deep BFSI and digital content moderation presence. Comparable in CX delivery model and Fortune 500 customer profile.
• Concentrix: Global customer experience and BPO major serving Fortune 500 clients across verticals including BFSI and tech. Overlaps with eClerx in contact-center operations and CX transformation but at substantially larger scale.
• Tata Consultancy Services (TCS): India's largest IT services company with a meaningful BPS/BPO business spanning BFSI, retail, and telecom. Competes for the same enterprise BPO RFPs but at much larger scale and broader portfolio breadth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/eClerx
• YouTubeyoutube.com/c/eClerxServices
• Facebookfacebook.com/eclerxservices
• LinkedInlinkedin.com/company/eclerx
• Instagraminstagram.com/eclerxservices

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries6 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about eClerx