Australian Customs Professionals

What Australian Customs Professionals does

Australian Customs Professionals (ACP) is a wholly Australian-owned, Brisbane-headquartered customs brokerage and freight forwarding firm serving importers and exporters moving goods into and out of Australia. The company's core offering is import clearance across multiple modes and cargo types — air freight, sea freight, parcel post, personal effects, vehicles, machinery, hand-carried goods, self-transported vessels, and carnets — supplemented by international freight forwarding (air and sea), customs and Free Trade Agreement consultancy, warehousing and cargo handling, packing and crating, and a niche fortnightly LCL consolidation service from Brisbane to Port Moresby, Papua New Guinea. The firm employs 24 people and operates a sales-led, relationship-driven go-to-market, quoting bespoke pricing per shipment rather than publishing standardized rates.

ACP generates revenue through five professional-services streams: customs brokerage, international freight forwarding, customs and FTA consultancy, warehousing and cargo handling, and PNG LCL consolidation. Its cost competitiveness on freight is anchored in IATA-accredited cargo agent status, giving it access to 230+ international airlines and 30+ cargo shipping lines, plus over a decade of professional agency network partnerships worldwide. The technology stack is built on third-party logistics platforms — CargoWise for operations and Logixboard/Wisegrid for customer-facing tracking — with a redesigned Online Tracking Dashboard (May 2024) providing real-time shipment visibility. Underlying the business are in-house licensed customs brokers whose expertise in Australian border regulations, biosecurity requirements, and FTA/concession utilization is the primary value driver offered to clients.

Name

Australian Customs Professionals

Legal name

Australian Customs Professionals

Website

https://auscuspro.com.au

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Australian Customs Professionals is a Brisbane-based, wholly Australian-owned customs brokerage and freight forwarding firm serving importers and exporters with import clearance, freight forwarding, FTA consultancy, and warehousing services across air, sea, and specialized cargo.

Ownership category

akta.pro rank

Product category

Customs Brokerage and Freight Forwarding

NAICS

Freight Transportation Arrangement (488510)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Customs Consulting & Brokerage Outsourcing (Managed Brokerage, Brokerage Operations) (TLACAFAI)

akta.pro secondary industries

Import Customs Clearance (Entry Filing & Release) (TLACAFAA), Customs Brokerage & Trade Compliance Management (TLAIANAD), Customs Brokerage for Ocean Shipments (Import/Export Clearance) (TLACABAG)

Keywords

• Customs brokerage services
• International freight forwarding
• Import clearance
• Free trade agreement consulting
• Logistics and warehousing

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Customs Brokerage Services: Professional customs clearance services including import/export clearance, classification, and compliance management for goods entering Australia.
2. Freight Forwarding Services: International freight forwarding services via air, sea, road, and rail. The company acts as an accredited IATA agent with relationships with major carriers.
3. Consultancy Services: Customs and Free Trade Agreement consultancy services to help customers minimize duty and tax exposure.
4. Warehousing and Cargo Handling: General warehousing, cargo handling, packing and crating services across multiple locations in Australia.
5. PNG LCL Consolidation: Less than Container Load consolidation services from Brisbane to Port Moresby, Papua New Guinea with fortnightly services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Australian Customs Professionals provides customs brokerage and freight forwarding services for businesses and individuals importing goods into Australia. Core offerings include import clearance across air, sea, parcel post, personal effects, vehicles, machinery, hand-carried goods, vessels, and carnets, alongside international air and sea freight forwarding with IATA-accredited carrier relationships. The firm complements these with customs and Free Trade Agreement consultancy, general warehousing, cargo handling, packing and crating, and a specialized fortnightly LCL consolidation service from Brisbane to Port Moresby, Papua New Guinea.

Product overview

Australian Customs Professionals operates as a customs brokerage and freight forwarding services provider offering a comprehensive portfolio of import clearance, logistics, and advisory services. The core offering consists of import clearance services (air, sea, parcel post, personal effects, vehicles, machinery, hand-carried goods, vessels, and carnets) and international freight forwarding via air and sea transport. These are complemented by consultancy services (customs and FTA advisory), logistics support (warehousing, cargo handling, packing/crating), and specialized PNG consolidation services. The company leverages relationships with over 230 international airlines and 30+ shipping lines to provide competitive freight solutions, while utilizing its network of licensed customs brokers to minimize duty exposure through proper classification and FTA utilization. A digital tracking portal provides real-time shipment visibility to customers.

Differentiator

Problem solved

Functional benefit

Products and services

• Air Freight Import Clearance Customs clearance services for air freight shipments arriving in Australia, including compliance assessment and duty minimization through identification of applicable Free Trade Agreements and concession schemes. For businesses and individuals importing air cargo.
• Sea Freight Import Clearance
• Parcel Post Import Clearance
• Personal Effects Import Clearance
• Vehicle Importation Clearance
• Machinery Importation Clearance
• Hand Carried Importation Clearance
• Self-Transported Vessel Clearance
• Carnets and Securities
• Air Freight International Freight Forwarding
• Sea Freight International Freight Forwarding
• Customs Consultancy
• Free Trade Agreement Consultancy
• General Warehousing and Cargo Handling
• Cargo Packing and Crating
• PNG LCL Consolidation
• Online Tracking Dashboard Real-time shipment visibility portal providing unrivalled tracking capabilities to help customers plan, manage and optimise their supply chain operations.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• IATA (International Air Transport Association)coreTechnology or IntegrationACP is an accredited IATA cargo agent, providing relationships with all major airlines and validating their freight forwarding credentials internationally.
• International Airlines (230+)coreTechnology or IntegrationOver 230 international airlines registered by IATA are part of their network, enabling comprehensive air freight services.
• International Cargo Shipping Lines (30+)coreTechnology or IntegrationMore than 30 international cargo shipping lines service Australia and beyond through their established relationships.
• Professional Agency Networks (Worldwide)coreStrategic or Co-development PartnerOver 10 years of associations with professional agency networks with partners in every major location around the world for global coverage.
• AO PartnersminorStrategic or Co-development PartnerAO Partners logo displayed in associations section.
• FTA (Free Trade Agreement) OrganizationsminorStrategic or Co-development PartnerFTA logo displayed in associations section, indicating engagement with free trade agreement advisory services and expertise.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• DP World: Global port operator and logistics provider with significant Australia presence; relevant comparable through its end-to-end ocean freight and customs service stack overlapping ACP's sea freight clearance offering.
• Maersk Logistics & Services: Integrated container shipping and logistics company offering customs brokerage and forwarding services; competes for sea freight clearance work that forms a core ACP offering.
• CEVA Logistics: Global 3PL offering freight forwarding, contract logistics, and customs services; comparable as a broader incumbent serving similar import/export customer base.
• Expeditors International: Global logistics company with strong airfreight and customs brokerage operations; relevant comparable given ACP's IATA accreditation and air freight forwarding emphasis.
• Kuehne+Nagel: One of the world's largest freight forwarders offering customs brokerage alongside air and sea forwarding; competes in the same addressable market as ACP for Australian import clearance work.
• DHL Global Forwarding: Global freight forwarder with extensive customs brokerage operations including in Australia; offers end-to-end air/sea forwarding plus clearance that overlaps directly with ACP's core service portfolio.

Regional players

• Mainfreight: NZ-founded freight forwarding and logistics operator with substantial Australia presence; comparable as a multi-modal forwarder offering customs brokerage alongside transport and warehousing across Australasia.
• Border Express: Australian parcel and freight forwarder offering domestic and international services; comparable as a similarly sized Australian forwarder competing for SME import customers.
• Qube Holdings: Australian-listed logistics operator with port-related and freight forwarding services; comparable as an Australia-focused regional logistics peer competing for similar import flows.
• Toll Group: Australia-headquartered global logistics provider with significant freight forwarding and customs clearance operations in Australia; directly comparable service mix to ACP across forwarding and customs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/auscuspro

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Australian Customs Professionals