What Banco Industrial S. A. does

Banco Industrial S.A. is a privately held universal bank headquartered in Guatemala City and the flagship banking subsidiary of Corporación BI, described as the largest financial institution in Guatemala and one of the largest in Central America. It operates across four Central American countries — Guatemala (primary market), El Salvador, Honduras, and Panama — serving retail customers, small and medium enterprises, large corporations, institutional clients, and trust/fiduciary customers through dedicated banking divisions (Banca Empresarial, Banca Corporativa, Banca Institucional, Banca Fiduciaria). The product portfolio spans demand deposits, savings and investment accounts, personal and corporate credit, microcredit, credit cards (including the 2025 Tarjeta de Crédito Liv), insurance distribution (health, life, auto, cancer, cargo), payroll processing (Planilla Bi), electronic invoicing (Factura Electrónica), trust services, and international banking.

The bank's technology and distribution infrastructure combines a nationwide physical branch network (agencias and puntos de servicio) with a multi-platform digital stack including web banking (Bi en Línea for individuals, Bi Banking for corporate clients), the Bi Móvil mobile application (iOS, Android, Huawei), voice banking (Bi Voz IVR via PBX 1717), QR payment solutions (Zigi, Cuik), cash digitization (SmartCash Bi), payment links (Link Bi), the Control Bi expense management platform, the MallBi.com e-commerce marketplace, and the Asistente Virtual Bi conversational assistant on WhatsApp and Messenger. The bank aggregates these digital offerings under the Ecosistema Bi umbrella.

Banco Industrial's business model is a diversified universal banking model: primary revenue comes from net interest income on retail, SME, corporate, microcredit, and digital lending products, supplemented by transaction fees and commissions (account maintenance, wire transfers, FX, payroll, electronic invoicing), insurance referral commissions, card interchange and transaction fees, and digital ecosystem monetization (marketplace commissions, payment links). It monetizes across customer segments through a multi-channel GTM combining self-serve digital onboarding (100% digital account opening), inside sales via Contact Center and messaging assistants, and enterprise field sales for corporate and institutional clients. Banking operations are conducted under regulated universal banking licenses, with regional subsidiaries such as Banco Industrial El Salvador, S.A. operating as locally domiciled entities under the Corporación BI umbrella.

Name

Banco Industrial S. A.

Legal name

Banco Industrial S.A.

Website

https://bancoindustrial.com.gt

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Banco Industrial S.A. is a Guatemalan universal bank and the flagship subsidiary of Corporación BI, the largest financial institution in Guatemala, operating across Guatemala, El Salvador, Honduras, and Panama. It serves retail, SME, corporate, institutional, and fiduciary customers with deposits, lending, credit cards, insurance, payroll, and a multi-platform digital banking ecosystem.

Ownership category

akta.pro rank

Headquarters

HQ city

Ciudad de Guatemala

HQ country

Guatemala

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Interest Income: Interest earned on loan products including personal credit, business credit, corporate credit, microcredit, and digital credit. Core revenue stream from lending activities.
2. Fee and Commission Income: Fees from account maintenance, transactions, wire transfers, foreign exchange operations, payroll processing (Planilla Bi), electronic invoicing (Factura Electrónica), and other banking services.
3. Insurance Commission Income: Commissions from selling insurance products including health insurance, life insurance, auto insurance, motorcycle insurance, cancer insurance, and cargo insurance through the bank.
4. Card Transaction Fees: Interchange fees and transaction fees from credit and debit card operations including the new Liv credit card and business cards.
5. Digital Product Ecosystem: Revenue from digital financial services ecosystem including Ecosistema Bi, MallBi.com marketplace, and Link Bi payment solutions.

Go-to-market motion2 records

Distribution channels10 records

Marketing channels6 records

Core offering

Banco Industrial S.A. is a Guatemalan universal bank providing retail, SME, corporate, institutional, and fiduciary banking services across Central America (Guatemala, El Salvador, Honduras, Panama). Its core offering spans deposit accounts (Cuentas Monetarias, Ahorro, Inversión), consumer and business credit (Crédito Digital, Crédito Rapidito, Microcréditos, business and corporate credit), credit cards (including the new Tarjeta de Crédito Liv), insurance distribution (health, life, auto, motorcycle, cancer, cargo), payroll and electronic invoicing products for businesses, trust and fiduciary services, and a digital financial ecosystem (Bi Móvil, Bi en Línea, Bi Banking, Zigi, Cuik, Ecosistema Bi, MallBi.com). Revenue is generated primarily from interest income on loans, account and transaction fees, insurance commissions, and card interchange.

Product overview

Banco Industrial S.A. operates as a multi-channel financial institution offering an integrated portfolio of banking products and services. The core offering includes traditional banking (checking accounts, savings, loans, credit cards) alongside a comprehensive digital ecosystem comprising Bi en Línea and Bi Banking web platforms, Bi Móvil mobile application, Zigi and Cuik QR payment solutions, and the unified Ecosistema Bi platform. The bank serves individual consumers, small/medium enterprises, corporate clients, and institutional entities through specialized banking divisions including Banca Empresarial, Banca Corporativa, Banca Institucional, and Banca Fiduciaria. Additional products include insurance (Seguro Salud 360, Seguro Plan de Vida 360), payroll management (Planilla Bi), electronic invoicing, SmartCash Bi cash digitization, and the MallBi.com e-commerce marketplace. Recent innovation includes the Tarjeta de Crédito Liv with cashback and rewards programs.

Differentiator

Problem solved

Functional benefit

Brands

• Ecosistema Bi: Digital ecosystem platform aggregating financial products and services including Link Bi, MallBi.com and Control Bi
• Zigi
• Cuik
• Bi Móvil
• Bi Banking
• Bi en Línea
• Link Bi
• MallBi.com
• Control Bi
• Club Bi
• Planilla Bi
• SmartCash Bi

Products and services

• Bi en Línea (Online Banking — Personal) Web-based online banking platform for individual customers enabling account access, transfers, payments, and financial management via web interface.
• Bi Banking (Enterprise Online Banking) Enterprise online banking platform for business customers providing comprehensive treasury, payment, and corporate financial management tools.
• Bi Móvil (Mobile Banking App) Mobile banking application delivering real-time debit and credit transaction notifications for account holders on iOS, Android, and Huawei AppGallery.
• Zigi (QR Mobile Payments) QR code-based mobile payment solution enabling money transfers without requiring a bank account, targeting underserved populations and integrated with Shell gas station network.
• Cuik (QR Payment Solution) QR code payment platform facilitating easy transactions through scannable codes for both merchants and consumers.
• Tarjeta de Crédito Liv (Liv Credit Card) New credit card product offering cashback and points-based rewards programs, designed for consumer lifestyle spending.
• Crédito Digital (Digital Lending) Digital credit application process allowing customers to request loans quickly through online channels.
• Crédito Rapidito (Quick Personal Loan) Fast personal loan product providing financial solutions for urgent needs with a streamlined approval process.
• MicroCréditos (Microfinance) Microfinance lending product designed for working capital needs of small businesses and entrepreneurs.
• SmartCash Bi (Cash Digitization) Platform enabling physical cash digitization and management for corporate clients, facilitating digital treasury operations.
• Planilla Bi (Payroll Management) Corporate payroll management solution enabling businesses to process and distribute employee compensation efficiently.
• Factura Electrónica en Línea (Electronic Invoicing) Digital invoicing platform for enterprise customers enabling electronic bill issuance and management.
• Cuentas Monetarias (Personal Checking / Demand Deposits) Demand deposit accounts providing accessible fund management for daily banking transactions by individuals.
• Cuentas de Ahorro (Personal Savings Accounts) Savings account products encouraging financial discipline and wealth accumulation through various saving plans for individuals.
• Cuentas de Inversión (Investment Accounts) Investment account products enabling customers to grow funds through various investment instruments.
• Banca Fiduciaria (Fiduciary / Trust Services) Trust banking services including estate planning, fiduciary administration, and wealth management solutions.
• Banca Empresarial (SME / Business Banking) Comprehensive banking services for small and medium enterprises including financing, cash management, and payment solutions.
• Banca Corporativa (Corporate Banking) Full-service banking for large corporations including specialized treasury, credit, and international trade services.
• Banca Institucional (Institutional Banking) Banking solutions designed for institutional clients including government entities and non-profit organizations.
• Seguros Personales (Personal Insurance) Portfolio of personal insurance products including health, life, auto, and cancer coverage distributed through the bank.
• Seguro Salud 360 (Health Insurance) Comprehensive health insurance providing complete medical care coverage for policyholders.
• Seguro Plan de Vida 360 (Life Insurance) Life insurance product offering financial protection for families and dependents.
• Club Bi (Customer Loyalty Program) Customer loyalty and benefits program offering exclusive promotions, discounts, and rewards for cardholders.
• Ecosistema Bi (Digital Ecosystem) Integrated digital financial ecosystem aggregating multiple BI digital products and services in one platform.
• MallBi.com (E-commerce Marketplace) E-commerce marketplace platform integrated with bank services enabling shopping with financial benefits.
• Link Bi (Digital Payment Link) Digital payment link service enabling merchants to receive payments through shareable online links.
• Banca Joven (Youth Banking) Specialized banking products and services designed for young customers and students.
• Bi Voz (Interactive Voice Response Banking) Interactive voice response system enabling phone-based account inquiries, payments, and transfers available 24/7.
• Agencia Virtual (Virtual Branch) Virtual branch service allowing customers to conduct banking transactions remotely without physical branch visits.
• Asistente Virtual Bi (AI Virtual Assistant) AI-powered virtual assistant providing customer support through WhatsApp and Messenger channels.
• Seguros (Insurance Distribution) Bank-distributed insurance products including health, life, auto, motorcycle, cancer, cargo, and merchant insurance covering personal and business lines.
• Servicios Internacionales (International Banking Services) International banking services including wire transfers, foreign exchange, and cross-border banking for personal and corporate clients, including FATCA compliance support.
• Créditos Banca Personal (Personal Banking Loans) Personal instalment loan products for consumers under the Banca Personal division.
• Créditos Banca Corporativa (Corporate Banking Loans) Corporate credit products for large corporations and business groups under the Banca Corporativa division.
• Tarjetas Personales (Personal Cards) Personal credit and debit card products for individuals, including the Tarjeta de Crédito Liv with cashback and points rewards.
• Tarjetas Empresariales (Business Cards) Business credit and debit card products for SMEs and corporate clients, including corporate credit card offerings.

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature9 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Shell GasolinerascoreGTM or Marketing PartnerPartnership with Shell gas station network enabling Zigi QR code payment acceptance and cashback/rebate promotions (Reintegros Bi) for customers using QR payments at Shell locations.
• VisacoreTechnology or IntegrationVisa card issuing partnership for credit and debit cards including the new Liv credit card and business cards. Also includes Visa Spend Clarity for Enterprise corporate expense management tool.
• AmazonminorGTM or Marketing PartnerAmazon Cotizador (price estimator) feature available on MallBi.com e-commerce platform for price comparisons on Amazon products.
• Apple App Store / Google Play / Huawei AppGallerycoreChannel Partner/ Reseller/ DistributorMobile app distribution partnerships for Bi en Línea and Bi Banking applications available for download on major app stores.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Customer concentration

• LinkedInlinkedin.com/company/banco-industrial-s-a-

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Banco Industrial S. A.