Centre de Bénévolat de la Rive Sud

What Centre de Bénévolat de la Rive Sud does

Centre de Bénévolat de la Rive-Sud (CBRS) is a Quebec-based non-profit volunteer action centre founded in 1978 and headquartered in Longueuil. It is described as one of the largest volunteer action centres in Quebec, employing more than 20 staff across five physical service points (Longueuil, Candiac, Chambly, Saint-Lambert) serving 12 municipalities in the Montérégie region. Its core function is twofold: (i) recruiting and matching volunteers with community organizations (279 active opportunities listed on its platform and the provincial jebenevole.ca portal), and (ii) delivering direct support services to seniors, caregivers, and vulnerable adults — including medical accompaniment-transport, Popote roulante (Meals on Wheels at ~$7/meal), Commissions et Compagnie errands ($0.50/km), Courses et Café minibus outings, tax and form-filling assistance, and caregiver support training.

CBRS's most distinctive technology asset is SécuriCAB, an automated daily safety call system that contacts 750+ seniors per day across the Longueuil agglomeration with up to three preset call attempts and an escalation protocol that dispatches a responder after three failed attempts; since 2010, the system has documented 40 senior rescues. The organization also operates the Programme de travaux compensatoires (Compensatory Work Program), a Ministère de la Justice–mandated program covering all five Montérégie judicial districts that places adults unable to pay fines into community service at approximately 450 partner organizations.

CBRS's revenue model is fundamentally a diversified public-sector and philanthropic funding stack rather than a commercial pricing model. Core operating support comes from the CISSS de la Montérégie, Centraide du Grand Montréal, the Ministère de la Famille et des Aînés, the Ministère de la Justice, L'Appui (for caregiver programs), and 10+ Montérégie municipalities. Supplemental revenue includes public donations via the Zeffy online platform (tax-receipted from $20), cheque, and phone, plus nominal cost-recovery fees on certain transport and meal services. Most individual services are delivered free of charge. The organization is governed by a volunteer board led by President Christiane Guindon Lavoie with Directrice générale Josée Dugas.

Name

Centre de Bénévolat de la Rive Sud

Legal name

Centre de Bénévolat de la Rive-Sud

Website

https://benevolatrivesud.qc.ca

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

1–10 employees

Short description

Centre de Bénévolat de la Rive-Sud is a Quebec non-profit volunteer action centre founded in 1978 that recruits volunteers, matches them with community organizations, and delivers direct support services to seniors and caregivers across 12 Montérégie municipalities via five service points.

Ownership category

akta.pro rank

Headquarters

HQ city

Longueuil

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government and Institutional Funding: As a non-profit community organization, CBRS receives core funding from government bodies and institutional partners including the Centre Intégré de Santé et des Services Sociaux de la Montérégie, Centraide du Grand Montréal, the Ministère de la Justice, the Ministère de la Famille et des Aînés, and the municipalities of the Montérégie region. L'Appui also provides funding specifically for caregiver support programs.
2. Donations from the Public: The Centre accepts donations from individuals via its website (through Zeffy platform), by cheque, and by phone. Tax receipts are issued for donations of $20 or more.
3. Service Fees (Nominal Cost Recovery): Some services charge nominal fees to partially offset costs — such as the Meals on Wheels (Popote roulante) at approximately $7 per meal, transport at $0.50/km or variable rates, and Courses et Café minibus outings at $2–$3. Most individual services are provided free of charge.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

CBRS is a non-profit volunteer action centre that recruits, trains, and matches volunteers with community organizations and individuals in need across the Montérégie region. Its direct services for individuals include medical transport accompaniment, meal delivery (Popote roulante), automated daily safety check-in calls (SécuriCAB), errand companionship, caregiver support, and friendship visits. For community organizations, it provides volunteer recruitment, training, consulting, and administers the Compensatory Work Program across five judicial districts.

Product overview

Centre de Bénévolat de la Rive Sud operates as a comprehensive volunteer services organization offering individual support services (medical transport, errand assistance, meals on wheels, safety calls, caregiver support, friendship visits) and organizational support services (training, recruitment assistance, advisory services, compensatory work programs). The organization also provides youth volunteer promotion and an online donation platform. Services are delivered through five physical service points across the Montérégie region (Longueuil, Candiac, Chambly, Saint-Lambert, and headquarters). The core offering is volunteer-matching and community support rather than a traditional software product.

Differentiator

Problem solved

Functional benefit

Products and services

• Accompagnement-Transport médical

Quantifiable outcome

• 750+ seniors called daily for safety check-ins
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Six partnerships are on record, tiered core, major and minor.

• Centre Intégré de Santé et des Services Sociaux de la MontérégiecoreStrategic or Co-development PartnerPrimary institutional funder providing healthcare and social services funding. The CISSS de la Montérégie refers patients and clients to CBRS services and collaborates on community health initiatives.
• Municipalities of Montérégie (Candiac, Carignan, Chambly, Delson, La Prairie, Longueuil, Saint-Constant, Saint-Mathieu, Saint-Philippe, Sainte-Catherine)majorStrategic or Co-development PartnerMunicipal partners provide funding, venue access, and community integration. Many municipalities host service points and contribute to local programming. Partenaires et/ou commanditaires listed include Ville de Candiac, Ville de Carignan, Ville de Chambly, Ville de Delson, Ville de La Prairie, Ville de Longueuil, Ville de Saint-Constant, Ville de Saint-Mathieu, Ville de Saint-Philippe, and Ville de Sainte-Catherine.
• Alain Therrien, Deputy of La PrairieminorGTM or Marketing PartnerLocal elected official and sponsor of the Centre.
• Christian Dubé, Deputy of La PrairieminorGTM or Marketing PartnerLocal elected official and sponsor of the Centre.
• Jean-François Robitaille, Deputy of ChamblyminorGTM or Marketing PartnerLocal elected official and sponsor of the Centre.
• Community organizations of Montérégie (~450 organizations)majorStrategic or Co-development PartnerApproximately 450 community organizations serve as host sites for the Programme de travaux compensatoires (PTC). These organizations benefit from volunteer labour while providing community reintegration opportunities for individuals with unpaid fines. The PTC covers five judicial districts in Montérégie.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• L'Appui pour les proches aidants: Quebec province-wide organization dedicated to supporting family caregivers of seniors — overlapping directly with CBRS's Soutien aux personnes proches aidantes service. Provides dedicated funding to CBRS for caregiver programs and serves as both a funder and a parallel service provider in adjacent geographies.
• CARPE — Centre d'aide et de référence pour les proches aidants: Quebec organization focused on caregiver support, paralleling CBRS's Soutien aux personnes proches aidantes. Smaller and more focused than L'Appui, but operates comparable caregiver-support services in adjacent regions and competes for the same provincial funding pool.

Broad incumbents

• Croix-Rouge canadienne — Section Québec: Provincial Red Cross operates volunteer-driven community services (Opération Nez rouge — in which CBRS itself participates — plus PAIR and humanitarian programs) across Quebec. Larger-scale operator of volunteer-driven services with overlapping target populations and funder relationships.
• FADOQ (Fédération de l'âge d'or du Québec): Quebec's largest seniors' advocacy and service organization (500,000+ members). Serves the same 65+ demographic as CBRS but through a membership/advocacy model rather than direct volunteer service delivery; both compete for the same aging-population attention and government funding.
• Réseau de l'action bénévole du Québec (RABQ): Provincial umbrella organization representing Quebec's Centres d'action bénévole. Operates the jebenevole.ca portal that CBRS uses for volunteer postings, making it both a coordinating body and a channel/standard-setter for the same service category.

Others

• Centraide du Grand Montréal: Major annual funder of CBRS and the broader Quebec community-services ecosystem. While not a direct service competitor, Centraide shapes the funding landscape in which CBRS and other volunteer centres operate, and its allocation decisions directly affect CBRS's capacity.
• CISSS de la Montérégie: Integrated health and social services centre for the Montérégie region; CBRS's largest healthcare partner and referral source. Not a direct competitor, but increasingly shapes CBRS's service scope through referrals and co-funded programs.

Direct peers

• Centre d'action bénévole de l'Estrie: Regional Centre d'action bénévole in Estrie operating the same volunteer-matching, community-service, and caregiver-support model as CBRS. Provides a useful benchmark for service breadth and operational scale among peer Quebec CABs.
• Programme PAIR — Croix-Rouge canadienne (Québec): Canadian Red Cross's daily automated welfare-check program for seniors is functionally equivalent to CBRS's Sécu riCAB. Operates at provincial/national scale with comparable technology and target population, making it the closest direct competitor for safety-call services.
• Centre d'action bénévole de Montréal: Montreal-based Centre d'action bénévole operating the same volunteer-matching, community-service model as CBRS. Direct functional peer despite operating in an adjacent (overlapping) urban geography; both are part of the same Quebec CAB network.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/centre-de-b-n-volat-de-la-rive-sud

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Centre de Bénévolat de la Rive Sud