The Bentall Centre

What The Bentall Centre does

The Bentall Centre is a privately held, four-floor shopping centre located in the centre of Kingston upon Thames, Surrey, United Kingdom, operating under management from a suite on Wood Street. It hosts over 70 retail stores representing more than 1,000 brands, with tenants spanning fashion (Nike, Zara, H&M, Mango, Tommy Hilfiger, Hugo Boss), beauty (Space NK, Kiko Milano, Boots), jewellery (Pandora, Swarovski, Goldsmiths), department store retail (Fenwick), electronics (Apple), health and wellness (Randox Health, Vision Express, Timpsons), and entertainment (Curzon Cinema, Build-A-Bear, VRXtra, Wacky Kingdom, The Entertainer). The centre's technology stack is conventional for UK retail real estate: CCTV surveillance, ticketless parking using automatic number plate recognition across three car parks totaling over 1,900 spaces, Tesla EV charging, and digital marketing via Instagram, email newsletter, and paid social channels.

Revenue is generated primarily through retail tenant rent and lease income (described as one_time_license-style lease flows) on over 70 stores, supplemented by transactional car parking fees priced from £3 for 0-1 hours up to £35 for 10-24 hours, with free parking offered on Thursdays from 6pm-8pm. The go-to-market motion is direct-to-consumer footfall-driven: the centre targets local Kingston shoppers, commuters from the London Waterloo line (25-minute rail connection), and tourists via extended Thursday trading hours until 8pm, community events programming (Kids at Work, Bakery Academy, Storytime, dog-friendly Sunday screenings), and sustainability/CSR positioning. Differentiated amenities include a specialist accessible changing space with electric hoist, a refurbished parent room, an Ofsted-approved on-site cr\u00e8che (World of Children), and curated dog-friendly stores. Sustainability achievements in 2024 include 100% renewable energy, zero waste to landfill, 76 tonnes of cardboard recycled, 240.29 MWh of on-site power generation, and 143,910 kg of CO₂ saved.

The centre pursues active community partnerships, including strategic-tier support for the Harlequins Foundation's SWITCH girls rugby programme, sponsorship of Richmond Park Girls Football Club (2025/2026 seasons), and a Made Blue Foundation partnership that donated 9,226 liters of clean water. No parent company, ownership structure, venture funding, or public listing is disclosed; Aviva Investors is referenced for media relations, suggesting a possible institutional ownership link, but this is not formally confirmed. Operating status is active with 55+ stores open across the four floors.

Name

The Bentall Centre

Legal name

The Bentall Centre

Website

https://bentallcentre.co.uk

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

The Bentall Centre is a privately held, four-floor shopping centre in Kingston upon Thames, UK, with 70+ retail stores, 1,000+ brands, a Curzon cinema, 1,900+ parking spaces, and family and accessibility amenities, serving local shoppers and London commuters via footfall-driven retail and parking revenue.

Ownership category

akta.pro rank

Headquarters

HQ city

Kingston upon Thames

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Marketing or Sales, Others

Revenue model

1. Retail Tenant Rent and Lease Income: The Bentall Centre generates primary revenue from leasing retail space to fashion, beauty, food, and lifestyle brands. Tenants include major retailers such as Fenwick, Zara, Nike, H&M, and over 50 other stores.
2. Parking Fees: The centre operates paid parking across three car parks with tariffs ranging from £3 for 0-1 hours up to £35 for 10-24 hours, with free parking on Thursdays from 6-8pm.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

The Bentall Centre is a physical shopping centre located in Kingston upon Thames, UK, spanning four floors with over 70 retail stores offering more than 1,000 brands across fashion, beauty, jewellery, electronics, and lifestyle categories. The centre also operates three ticketless car parks with over 1,900 spaces, a Curzon cinema, dining outlets, an Ofsted-approved crèche, family facilities, and event programming for the local community.

Product overview

The Bentall Centre is a shopping centre in Kingston upon Thames offering over 70 stores and 1,000 brands across 4 floors. The centre combines retail stores (fashion, beauty, jewellery, electronics), dining options (restaurants, cafes, fast food), entertainment (Curzon Cinema, Build-A-Bear, arcades), and facilities (family room, accessible changing space, car parking with EV charging, dog-friendly areas). The centre positions itself as a community hub with sustainability initiatives and partnerships with local organisations.

Differentiator

Problem solved

Functional benefit

Products and services

• Car Parking Facilities

Quantifiable outcome

• 76 tonnes of cardboard recycled and 2,255 trees saved in 2024
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Richmond Park Girls Football ClubcoreStrategic or Co-development Partner · 1 January 2025The Bentall Centre sponsors Richmond Park Girls Football Club for 2025/2026 seasons. The club has over 275 playing members dedicated to increasing girls' participation in football. Sponsorship provides match equipment, first aid kits, and goal nets.
• Harlequins FoundationcoreStrategic or Co-development PartnerThe Bentall Centre supports the Harlequins Foundation, a charity delivering change in Kingston upon Thames focusing on education, employability, wellbeing, and inclusion. The centre champions SWITCH, the foundation's girls rugby programme, helping expand into more Kingston schools and enabling 500 additional girls to participate.
• Made Blue FoundationminorStrategic or Co-development PartnerPartnership with Made Blue Foundation resulted in donation of 9,226 liters of clean water through the centre's environmental initiatives.
• InSites Digital LTDminorOthersWebsite development and management provided by InSites Digital LTD for www.bentallcentre.co.uk.
• Shoppertainment ManagementminorOthersWebsite design and branding provided by Shoppertainment Management.

Scale indicators4 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• McArthurGlen Group: Designer outlet centre operator across the UK and Europe. Comparable as a UK/European retail-property operator hosting premium brands, dining and leisure, with a footfall-driven revenue model.
• Meadowhall: Large regional shopping centre near Sheffield owned by British Land. Comparable as a multi-floor UK shopping destination with similar fashion, beauty, dining and entertainment tenant mix.
• Hammerson: UK/Irish shopping centre operator (Bullring Birmingham, Victoria Leeds, Highcross Leicester, Dundrum). Comparable as a destination-centre landlord with multi-asset exposure and similar fashion/F&B/entertainment tenant mix.
• centre:mk: Major regional shopping centre in Milton Keynes. Closely comparable regional UK shopping centre with a similar premium fashion, beauty, dining and entertainment tenant mix.
• Trinity Leeds: Indoor shopping centre in Leeds city centre operated by Hammerson. Comparable as a UK regional shopping destination with similar fashion, beauty and F&B tenant composition.
• Bullring & Grand Central Birmingham: Major regional shopping centre in Birmingham operated by Hammerson. Comparable as a UK regional retail destination with similar fashion, dining and leisure tenant composition.
• Liverpool ONE: Open-air shopping and leisure destination in Liverpool city centre. Comparable as a UK regional retail/leisure destination mixing fashion, dining, cinema and family amenities to drive dwell time.
• Westfield UK (Unibail-Rodamco-Westfield): Operator of large UK shopping destinations (Westfield London, Westfield Stratford). Directly comparable as a UK shopping-centre operator leasing space to premium fashion, beauty and F&B tenants, with footfall-driven economics and event programming.

Broad incumbents

• British Land: Diversified UK REIT with shopping-centre exposure (Meadowhall, Trinity Leeds). Overlaps with The Bentall Centre on retail-property leasing economics but operates a broader portfolio that includes offices and other asset classes.
• Landsec: Diversified UK REIT with shopping-centre exposure (e.g., Westgate Oxford). Comparable on retail-property landlord economics but operates across mixed-use assets, providing portfolio cushioning that single-asset The Bentall Centre lacks.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/thebentallcentre
• LinkedInlinkedin.com/company/the-bentall-centre

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Bentall Centre