ReturnPro
ReturnPro is a returns management platform for enterprise retailers, brands, and marketplace sellers, combining SaaS software, reverse logistics processing across four countries, and ReCommerce resale through proprietary and third-party marketplaces, processing 22M+ to 45M+ items annually.
- Company typePrivate
- Founded2008
- HeadquartersMiami, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What ReturnPro does
ReturnPro (legally The Recon Group LLP) is a Miami-headquartered returns management platform founded in 2008 that serves enterprise retailers, brands, and third-party marketplace sellers. The company unifies three revenue layers: a SaaS returns management platform (returns portal, RMA, labels, refunds, exchanges, fraud detection, vendor policy hub, and the no-code ReturnOps workflow builder), managed reverse logistics services (receiving, grading, refurbishment, data wiping, and fulfillment) operated from 1.5M+ square feet of dedicated processing facilities across the United States, Canada, Mexico, and China, and ReCommerce services that monetize recovered inventory through three proprietary marketplaces (VIP Outlet, goWholesale, Direct Liquidation) and 20+ third-party marketplace integrations. The platform processes 22M+ to 45M+ items annually across 250+ product categories, serving named customers including Walmart, Sam's Club, Dell, Lenovo, Bass Pro Shops, Sub-Zero, Milwaukee, Ferguson, Almo, and Signature Hardware.
The underlying technology combines the proprietary Smart Returns™ and Smart Touch™ frameworks with AI-powered disposition intelligence that uses machine learning on customer, product, and return history data to route each item to its most profitable outcome. The platform holds R2v3 Responsible Recycling, ISO 14001/45001/9001, SOC 2 Type 2, and PCI DSS certifications, plus Nintendo and Lenovo Certified Refurbisher authorizations, creating a compliance moat that is difficult for pure-software competitors to replicate. A February 2026 partnership with Clarity added X-ray-based AI device verification that authenticates returned electronics in 3.2 seconds without opening boxes, extending the platform's fraud detection capabilities into high-value categories such as luxury goods and hard goods.
The business operates exclusively through direct enterprise sales with multi-year custom contracts and quote-based pricing; a dedicated Shopify app launched in January 2026 represents the company's first self-serve distribution channel aimed at mid-market merchants. The company employs 1,001-5,000 people and is led by Co-Founder and CEO Sender Shamiss, with a CXO team covering strategy (Chuck Johnston), sales (David Malka), supply chain (Neri Horoviz), technology (Meyrav Gal-Dayan), and finance (Som Mukherjee). No external funding rounds or institutional investors are disclosed, consistent with a self-funded, profitable, growth-stage private limited partnership.
ReturnPro firmographics
Firmographics- Name
- ReturnPro
- Legal name
- The Recon Group LLP
- Website
- https://returnpro.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- ReturnPro is a returns management platform for enterprise retailers, brands, and marketplace sellers, combining SaaS software, reverse logistics processing across four countries, and ReCommerce resale through proprietary and third-party marketplaces, processing 22M+ to 45M+ items annually.
- Ownership category
- akta.pro rank
ReturnPro industry classification
Industry- Product category
- Reverse Logistics and Returns Management
- NAICS
- Business Support Services (5614), Waste Management and Remediation Services (562)
- SIC
- Services-Prepackaged Software (7372), Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Recall, Quarantine & Compliance Returns Management (TLAIAHAI)
- akta.pro secondary industries
- E-commerce & Marketplace Returns Pickup (TLAAALAA), Dispute Resolution, Returns & Chargeback Support (BPAAAJAM), Returns Fraud & Refund Abuse Prevention Services (BPAKAJAL)
Keywords
Where ReturnPro is headquartered
LocationHeadquarters
- HQ city
- Miami
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
ReturnPro business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Returns SaaS Platform: Subscription-based SaaS revenue from software platform providing returns management, fraud detection, vendor policy hub, and returns routing capabilities. Likely tiered by volume or feature set based on enterprise client scale.
- Supply Chain Services: Managed reverse logistics services including receiving, sorting, inspecting, repairing, sanitizing, refurbishing, data wiping, repackaging, and fulfillment. Revenue generated through per-unit processing fees and value-add service charges.
- ReCommerce Services: Managed recommerce services for overstock and distressed inventory including catalog management, pricing management, listing management, marketplace management, velocity management, brand protection, customer support, and returns management. Revenue includes sales fulfillment and 3PL services (pick, pack, ship).
- Marketplace Sales (Proprietary Platforms): Operates three proprietary marketplaces (goWholesale, Direct Liquidation, VIP Outlet) for reselling returned, overstock, and distressed inventory. Revenue derived from transaction fees on sales processed through owned marketplace channels.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise returns management platform with integrated SaaS, supply chain, and recommerce services |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels7 records
ReturnPro product offering
Product offeringCore offering
ReturnPro provides an end-to-end returns management platform combining SaaS software, reverse logistics operations, and ReCommerce services for enterprise retailers, brands, and third-party marketplace sellers. The platform unifies returns initiation, AI-powered disposition routing, fraud detection, physical processing/refurbishment, and resale through proprietary and third-party marketplaces to convert returns into recovered revenue.
Product overview
ReturnPro is a unified returns management platform combining end-to-end SaaS software, reverse logistics operations, and ReCommerce services into an integrated ecosystem. The core Smart Returns Platform (powered by Smart Touch AI framework) connects to the Returns SaaS Platform with modules for customer returns portal, fraud detection/prevention, Vendor Policy Hub, and returns routing/optimization. Supply Chain Services provide reverse logistics processing across 4 countries, while ReCommerce Services manage resale through 3 proprietary marketplaces (VIP Outlet, goWholesale, Direct Liquidation) and 20+ integrated third-party marketplaces. Specialized vertical solutions include Consumer Electronics Returns Processing and Apparel & Footwear Returns Processing. The platform handles 45M+ units annually across 250+ product categories, with AI-powered disposition intelligence routing each return to its most profitable outcome from restock through resale to recycling.
Differentiator
Problem solved
Functional benefit
Products and services
- Returns SaaS Platform
- Supply Chain Services
- ReCommerce Services
- ReturnPro Shopify App
- AI-Powered Fraud Detection with Clarity
- Consumer Electronics Returns Processing
- Apparel & Footwear Returns Processing
- VIP Outlet
- goWholesale
- Direct Liquidation
Quantifiable outcome
- 75% faster return processing
- +11 more outcomes
Companies that use ReturnPro
Customer profileNamed customers10 records
Segments6 records
Ideal customer profiles3 records
ReturnPro technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability6 records
Feature6 records
ReturnPro partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ClaritycoreStrategic partnership to deploy AI-powered fraud detection technology combining X-ray imaging with computer vision to verify returned items against manufacturer profiles in 3.2 seconds. ReturnPro will deploy Clarity's screening machines across three of its U.S. facilities targeting the estimated $100 billion annual returns fraud problem. Initial focus on high-value categories including electronics, luxury goods, and hard goods. The technology identifies counterfeits, altered products, and missing accessories without opening boxes.
Scale indicators13 records
Recent moves6 records
Expansion highlights6 records
ReturnPro competitors and assessment
Company assessmentDirect peers
- ReverseLogix: ReverseLogix is a returns management system (RMS) vendor targeting enterprise manufacturers, retailers, and 3PLs with software for RMA, repairs, and reverse logistics — a direct SaaS competitor in the same enterprise segment.
- Returnly (Affirm): Returnly, now part of Affirm, provides returns and exchange management software for retailers; it is a direct SaaS competitor to ReturnPro's Returns SaaS Platform, especially in the apparel and DTC segments.
- Optoro: Optoro is a returns management and recommerce platform for retailers and brands, offering software plus operational services to route, process, and resell returned inventory — closely overlapping ReturnPro's SaaS + reverse logistics + recommerce stack.
- B-Stock Solutions: B-Stock operates B2B recommerce marketplaces for returned and overstock inventory from major retailers; directly comparable to ReturnPro's goWholesale and Direct Liquidation channels.
- Liquidity Services: Liquidity Services operates B2B recommerce marketplaces for returned, overstock, and surplus inventory from large enterprise clients; directly comparable to ReturnPro's owned liquidation/wholesale marketplaces.
- ZigZag Global: ZigZag is a returns management platform combining software, carrier integrations, and warehouse processing for retailers — a direct competitor across SaaS and reverse logistics services.
- ReturnGO: ReturnGO is an AI-driven returns management SaaS for ecommerce merchants and 3P sellers, offering portal, exchanges, and routing — overlapping ReturnPro's SaaS offering for the same customer profile.
- Loop Returns: Loop Returns is a Shopify-focused returns management SaaS that competes for the same mid-market and enterprise retailer logos with portal, exchange, and fraud workflows; directly comparable in software product and target customer.
- Happy Returns (Klarna): Happy Returns, owned by Klarna, provides box-free returns, reverse logistics, and recommerce software to retailers; directly comparable in returns SaaS, drop-off network, and managed processing.
Broad incumbents
- Inmar Supply Chain Solutions: Inmar provides a broad set of reverse logistics, returns processing, and asset-recovery services to retailers as part of a wider supply-chain portfolio; a scaled incumbent competing with ReturnPro across the same enterprise accounts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
ReturnPro social profiles
Digital presenceReturnPro compliance and trust
Trust signalCompliance9 records
ReturnPro financial estimates
Financial estimateRevenue estimate
Valuation estimate
ReturnPro leadership team
Management profileNumber of profiles
Profiles6 records
ReturnPro funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ReturnPro M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ReturnPro
What does ReturnPro do?
ReturnPro provides an end-to-end returns management platform combining SaaS software, reverse logistics operations, and ReCommerce services for enterprise retailers, brands, and third-party marketplace sellers. The platform unifies returns initiation, AI-powered disposition routing, fraud detection, physical processing/refurbishment, and resale through proprietary and third-party marketplaces to convert returns into recovered revenue.
Is ReturnPro a public or private company?
ReturnPro is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ReturnPro founded?
ReturnPro was founded in 2008. It employs 251 to 500 people.
Where is ReturnPro based?
ReturnPro is headquartered in Miami, United States, in the North America region.
How does ReturnPro make money?
Four revenue lines are on record. Returns SaaS Platform is the primary driver. The others are supply Chain Services, reCommerce Services and marketplace Sales (Proprietary Platforms).
Who are ReturnPro's main competitors?
Direct peers on record are ReverseLogix, Returnly (Affirm), Optoro, B-Stock Solutions, Liquidity Services, ZigZag Global, ReturnGO, Loop Returns and Happy Returns (Klarna). Inmar Supply Chain Solutions is listed as a broad incumbent.
Does ReturnPro have an API?
No public API is recorded for ReturnPro.
What industry is ReturnPro in?
ReturnPro's product category is Reverse Logistics and Returns Management. Its primary akta.pro industry code is TLAIAHAI, Recall, Quarantine & Compliance Returns Management, with a secondary code of TLAAALAA, E-commerce & Marketplace Returns Pickup. Its NAICS code is 5614 and its SIC code is 7372.