ReverseLogix
ReverseLogix is a SaaS-based returns management platform that automates end-to-end reverse logistics, including initiation, processing, repair, and recommerce, for retailers, eCommerce brands, manufacturers, and 3PLs operating across B2B and B2C channels.
- Company typePrivate
- Founded2012
- HeadquartersBurlingame, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What ReverseLogix does
ReverseLogix is a SaaS-based returns management system (RMS) provider, founded in 2012 and headquartered in San Francisco, that automates end-to-end reverse logistics for retailers, eCommerce brands, manufacturers, and third-party logistics providers (3PLs) operating across B2B, B2C, and hybrid models. The platform is purpose-built for the complexity of modern returns rather than a warehouse management system (WMS) repurposed for reverse flows, and orchestrates the full returns lifecycle from branded self-service initiation and RMA creation, through receiving, inspection, grading, repair, and warranty handling, to disposition across resale, refurbishment, recycling, and recommerce channels including eBay and Amazon. Underlying technology runs on Microsoft Azure and exposes open APIs that integrate with Shopify, WooCommerce, Magento, Salesforce, SAP, Oracle, NetSuite, FedEx, and OMS/WMS/TMS systems, augmented by AI features including fraud anomaly detection, computer vision for item verification, a multilingual NLP chatbot, risk-based auto-approval, and personalized exchange recommendations.
The company sells on multi-year (typically three-year) enterprise contracts with modular subscription pricing across Returns Initiation, Returns Processing, Repairs Management, Pulse Order Tracking, Easy Exchanges, and Recommerce modules, complemented by 8-10 week professional services implementations. GTM combines high-touch enterprise field sales, ERP and eCommerce platform integration partnerships (notably the November 2025 Salora ERP alliance), and self-service branded portals that let end shoppers initiate returns without sales involvement. The customer base includes global enterprise logos such as Samsonite, Jabra, Amer Sports, Electrolux, DHL Supply Chain, FedEx, and Arc'teryx, and the company cites outcome metrics including 60% faster returns processing, 2x handling capacity, and 30-50% RMA processing time reductions. ReverseLogix operates from San Francisco and Burlingame (US), Gurgaon (India engineering), and Dublin (EU), and is led by founder and CEO Gaurav Saran with David Houser as Chief Revenue Officer; the company raised $20M in 2021 led by Cambridge Capital and remains privately held.
ReverseLogix firmographics
Firmographics- Name
- ReverseLogix
- Legal name
- ReverseLogix
- Website
- https://reverselogix.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ReverseLogix is a SaaS-based returns management platform that automates end-to-end reverse logistics, including initiation, processing, repair, and recommerce, for retailers, eCommerce brands, manufacturers, and 3PLs operating across B2B and B2C channels.
- Ownership category
- akta.pro rank
ReverseLogix industry classification
Industry- Product category
- Returns Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Retail & Omnichannel Store Returns (BORIS/BOPIS Returns) (TLAAALAB)
- akta.pro secondary industries
- Repair, Refurbishment & Warranty Return-to-Depot (RMA) (TLAAALAL), Recommerce, Trade-In & Buyback Collection (TLAAALAM), Repair Logistics & Depot Repair (In-Warranty/Out-of-Warranty) (TLAIAHAB)
Keywords
Where ReverseLogix is headquartered
LocationHeadquarters
- HQ city
- Burlingame
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
ReverseLogix business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription: ReverseLogix operates on a Software-as-a-Service (SaaS) subscription model, offering modular pricing plans that can be customized based on business needs. Customers pay for access to the platform including returns initiation, processing, repairs management, order tracking, and recommerce modules.
- Professional Services: Implementation services included as part of the overall engagement, with standard implementation taking 8-10 weeks. Standard contracts are three years in duration.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Returns Initiation - B2C Features |
| Subscription | Multi-year contract | Returns Initiation - B2B Features |
| Subscription | Multi-year contract | Returns Processing Module |
| Subscription | Multi-year contract | Repairs Management Module |
| Subscription | Multi-year contract | Order Tracking (Pulse) Module |
| Subscription | Multi-year contract | Easy Exchanges Module |
| Subscription | Multi-year contract | Recommerce Module |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels12 records
ReverseLogix product offering
Product offeringCore offering
ReverseLogix sells a cloud-based SaaS Returns Management System (RMS) that automates the end-to-end reverse logistics lifecycle for B2B, B2C, and hybrid returns. The platform unifies returns initiation, processing, repair/warranty management, exchanges, order tracking, recommerce, fraud prevention, and analytics, integrating with eCommerce, ERP, WMS, TMS, and OMS systems via open APIs. Customers subscribe on multi-year contracts with modular pricing tailored to their operational complexity.
Product overview
ReverseLogix is a SaaS-based returns management platform built as a unified core product with modular add-on capabilities. The flagship Returns Management System (RMS) serves as the central platform, which integrates with AI-powered features including fraud detection, personalized recommendations, and computer vision for item inspection. The modular architecture includes distinct components for Returns Initiation, Returns Processing, Easy Exchanges, Repairs Management, Warranty Repair, Recommerce, Order Tracking (Pulse), RMA Process, Returns Analytics, Automation, Margin Improvement, Sustainability, and Returns Prevention. The platform is purpose-built for B2B, B2C, and hybrid environments serving eCommerce brands, retailers, manufacturers, and 3PLs, operating on Microsoft Azure infrastructure with open APIs enabling integration into existing tech stacks.
Differentiator
Problem solved
Functional benefit
Brands
- Pulse: Order tracking module that expands ReverseLogix RMS capabilities to include forward tracking of order shipments in addition to end-to-end return shipment capabilities.
Products and services
- Returns Management System (RMS) Cloud-based SaaS platform that automates the end-to-end reverse logistics lifecycle—including returns initiation, processing, repair and warranty management, exchanges, order tracking, recommerce, fraud prevention, and analytics—for enterprise retailers, manufacturers, and 3PLs. It integrates with OMS, WMS, TMS, ERP, and eCommerce platforms via open APIs and runs on Microsoft Azure.
- AI-Powered Returns Management Platform AI-driven layer of the ReverseLogix RMS that uses anomaly detection, computer vision, NLP chatbots, and risk-based scoring to automate returns decisions, prevent fraud, verify item authenticity, and personalize return experiences for shoppers.
Quantifiable outcome
- 60% faster returns processing
- +7 more outcomes
Companies that use ReverseLogix
Customer profileNamed customers14 records
Segments7 records
Ideal customer profiles3 records
ReverseLogix technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability9 records
Feature8 records
ReverseLogix partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Salora ERPcoreStrategic partnership to integrate ReverseLogix returns management system into Salora ERP platforms. The collaboration aims to streamline reverse logistics workflows, reduce costs, and provide real-time data insights within ERP systems for retailers and manufacturers.
Scale indicators17 records
Recent moves6 records
Expansion highlights6 records
ReverseLogix competitors and assessment
Company assessmentDirect peers
- Loop Returns: Direct competitor focused on returns management and exchanges for eCommerce brands. ReverseLogix has an explicit comparison page against Loop Returns, signaling head-to-head competition for mid-market and enterprise Shopify-native merchants.
- Narvar: Post-purchase experience platform spanning returns, tracking, and notifications. ReverseLogix explicitly compares against Narvar, competing for enterprise retailers needing branded return and tracking experiences.
- AfterShip: Returns management and shipment tracking platform serving thousands of global brands. Comparable on the returns initiation and tracking modules (ReverseLogix Pulse competes with AfterShip's tracking suite).
- Happy Returns: Returns management solution acquired by PayPal; offers box-free returns at drop-off points. Comparable as a purpose-built returns platform for retailers, though differentiated by ReverseLogix's enterprise/B2B depth.
- Returnly: Returns and exchange platform acquired by Affirm. Comparable as a returns-focused SaaS targeting fashion/apparel brands with exchange-first workflows—overlapping with ReverseLogix's Easy Exchanges module.
- Optoro: Returns and recommerce platform that helps retailers process, grade, and resell returned merchandise. Comparable in the recommerce/disposition module space where ReverseLogix competes on returns-to-resale workflows.
Emerging players
- ReturnGO: AI-powered returns management platform for eCommerce. Comparable as a SaaS returns management competitor with AI-driven exchange recommendations and fraud detection—competing for similar Shopify/Shopify Plus customers.
Broad incumbents
- ShipStation: Shipping and order management platform owned by Stamps.com/Auctane with returns processing capabilities. Broader incumbent that touches the returns workflow but as part of a wider shipping/fulfillment suite.
- Manhattan Active WMOS: Enterprise warehouse management system with reverse logistics handling. ReverseLogix's core pitch is "purpose-built vs. WMS-repurposed," making Manhattan a primary displaced/competing incumbent in large retailer accounts.
- SAP Extended Warehouse Management: ERP/WMS incumbent with reverse logistics functionality. ReverseLogix integrates with SAP but also competes with native returns modules inside large SAP-shops; relevant as both partner and competitive threat.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
ReverseLogix social profiles
Digital presenceReverseLogix financial estimates
Financial estimateRevenue estimate
Valuation estimate
ReverseLogix leadership team
Management profileNumber of profiles
Profiles2 records
ReverseLogix funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ReverseLogix M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ReverseLogix
What does ReverseLogix do?
ReverseLogix sells a cloud-based SaaS Returns Management System (RMS) that automates the end-to-end reverse logistics lifecycle for B2B, B2C, and hybrid returns. The platform unifies returns initiation, processing, repair/warranty management, exchanges, order tracking, recommerce, fraud prevention, and analytics, integrating with eCommerce, ERP, WMS, TMS, and OMS systems via open APIs. Customers subscribe on multi-year contracts with modular pricing tailored to their operational complexity.
Is ReverseLogix a public or private company?
ReverseLogix is a private company. It is classified as venture growth investor backed and is currently operating.
When was ReverseLogix founded?
ReverseLogix was founded in 2012. It employs 51 to 100 people.
Where is ReverseLogix based?
ReverseLogix is headquartered in Burlingame, United States, in the North America region.
How does ReverseLogix make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are professional Services.
Who are ReverseLogix's main competitors?
Direct peers on record are Loop Returns, Narvar, AfterShip, Happy Returns, Returnly and Optoro. ReturnGO is listed as an emerging player. Broad incumbents are ShipStation, Manhattan Active WMOS and SAP Extended Warehouse Management.
Does ReverseLogix have an API?
Yes. ReverseLogix provides open APIs and out-of-the-box integrations that connect returns to world-class eCommerce and point-of-sale systems. The API enables integration with key supply chain software including OMS, WMS, TMS, and ERP systems.
What industry is ReverseLogix in?
ReverseLogix's product category is Returns Management Software. Its primary akta.pro industry code is TLAAALAB, Retail & Omnichannel Store Returns (BORIS/BOPIS Returns), with a secondary code of TLAAALAL, Repair, Refurbishment & Warranty Return-to-Depot (RMA). Its NAICS code is 518 and its SIC code is 7372.