Better Health Family Clinic

What Better Health Family Clinic does

Better Health Family Clinic is an independently owned, purpose-built multi-disciplinary medical centre located at 127-129 Somerville Road, Hampton Park, in the South Eastern suburbs of Melbourne, Victoria, Australia. Founded in 2017 by Dr. Farhana Islam (FRACGP, MBBS), the clinic operates a single-site direct-to-consumer primary care model serving Hampton Park and surrounding suburbs including Cranbourne, Dandenong, Narre Warren, Hallam, Lyndhurst, and Lynbrook, with extended hours seven days a week (Mon-Fri 8am-7pm, Sat/Sun/Public Holidays 9am-2pm).

The clinic delivers GP services as its core offering and layers on onsite allied health (Pathology via Australian Clinical Labs, Dietitian, Physiotherapy, Psychology, Podiatry) and affiliated specialist services (Respiratory Physician, Geriatrician, sleep disorder testing with BOC Healthcare). Its technology stack is mainstream Australian primary-care IT: electronic health records, electronic prescribing (eTP), My Health Record integration, and an online self-service appointment booking portal. Multilingual clinical staff and a Translating and Interpreting Service (TIS National) partnership support a culturally diverse catchment.

Revenue is generated principally through Medicare bulk billing for eligible patients, private billing (AUD $62.85 standard consult Mon-Fri; AUD $100 long consultation weekends and public holidays), gap fees for patients with private health cover, and fully bulk-billed Department of Veterans Affairs work. Allied and specialist service throughput, plus pathology collection arrangements, provide additional revenue streams. The clinic's reported scale is 10,000+ cumulative patients served and 10+ affiliated doctors, with 6 listed administrative/operational employees on staff.

Name

Better Health Family Clinic

Legal name

Better Health Family Clinic

Website

https://betterhealthfamilyclinic.com.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

Better Health Family Clinic is a privately owned, multi-disciplinary medical centre in Hampton Park, Victoria, delivering bulk-billed GP, allied health, and specialist services to local communities across Melbourne's South Eastern suburbs since 2017.

Ownership category

akta.pro rank

Product category

Primary Care / Family Medicine

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Independent Primary Care Practices (HLAFAGAA)

Keywords

• Family medicine services
• Primary healthcare clinic
• General practice
• Allied health services
• Bulk billing clinic

Headquarters

HQ city

Hampton Park

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain, Others

Revenue model

1. Bulk Billing (Medicare): Bulk billing for patients with valid Medicare cards. Patients who hold a current valid Medicare card are bulk billed at no out-of-pocket cost.
2. Private Billing: Private billing for patients without valid Medicare card or private health insurance. Standard consultation fee $62.85 (Mon-Fri), long consultation $100 (weekends and public holidays).
3. Gap Fee (Private Health Insurance): Patients with private health insurance pay a gap fee and receive a rebate from their insurance company.
4. DVA and TAC Billing: Department of Veterans Affairs cardholders are fully bulk billed. TAC consultations billed at TAC-determined rates.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Better Health Family Clinic is an all purpose-built medical centre in Hampton Park, Victoria, providing comprehensive primary healthcare services in one location. The clinic delivers General Practice consultations along with onsite allied health services including Pathology, Dietitian, Physiotherapy, Psychology, Podiatry, and specialist services (Respiratory Physician, Geriatrician), supported by bulk billing for Medicare card holders and private billing for others.

Product overview

Better Health Family Clinic is an all-purpose-built medical centre offering a comprehensive range of healthcare services. The clinic provides GP Services as its core product, complemented by allied health services including onsite Pathology (Australian Clinical Labs), Dietitian, Physiotherapy, Psychology, and Respiratory Physician/Sleep Disorder services. The clinic also offers specialist services through affiliated specialists including Respiratory Physician and Geriatrician. Additional services include Women's Health, Men's Health, Children's Health, Chronic Disease Management Plans, Travel Vaccinations, Flu Vaccinations, and Podiatry. The clinic operates on a bulk billing model for Medicare patients and offers online appointment booking. Established in 2017, the clinic has grown to include 10 affiliated doctors serving over 10,000 satisfied patients.

Differentiator

Problem solved

Functional benefit

Products and services

• General Practice (GP) Services Comprehensive GP consultations covering family medicine, health checks, chronic disease management, minor surgical procedures, wound care, skin checks, and mole removal for individuals and families in the local community.
• Women's Health Services Women's health services across all life stages including cervical screening, HPV testing, Implanon/Mirena insertion and removal, breast checks, family planning, fertility treatments, menopause management, and treatment for PCOS, endometriosis, and osteoporosis.
• Men's Health Services Men's health services focusing on heart disease screening, bowel cancer screening, and counseling for depression and anxiety.
• Children's Health Services Children's health services including childhood immunisations, health checks, developmental assessments, and parenting resources with referral to specialists when required.
• Travel Vaccination and Advice Travel vaccinations including Hepatitis A and B, influenza, typhoid, yellow fever, rabies, Japanese encephalitis, and malaria prophylaxis, along with pre-travel medical advice.
• Flu Vaccinations Quadrivalent flu vaccine covering four strains of influenza, available free to eligible patients under the National Immunisation Program.
• Chronic Disease Management Plans GP Management Plans (GPMP) and Team Care Arrangements (TCA) for chronic medical conditions, providing Medicare rebates for allied health services.
• Pathology Services Onsite pathology services provided by Australian Clinical Labs including routine tests, advanced pathology, haematology, histopathology, immunology, and functional pathology.
• Dietitian Services Dietitian services for weight management, diabetes management, chronic disease prevention, women's health, gut health, and general healthy eating advice.
• Physiotherapy Services Physiotherapy for back pain, neck injuries, headaches, sports injuries, pre/post-surgical rehabilitation, arthritis, and fracture management.
• Psychology Services Psychology services for depression, anxiety, PTSD, OCD, drug and alcohol abuse, with bulk billing for Mental Health Care Plan referrals; telehealth consultations available.
• Respiratory and Sleep Disorder Services Respiratory physician services, lung function tests, and sleep disorder testing with CPAP therapy support provided in partnership with BOC Healthcare.
• Podiatry Services Podiatry services for foot and ankle conditions including heel pain, plantar fasciitis, diabetic foot care, and sports injuries.
• Specialist Services Affiliated specialist services including respiratory physician, geriatrician, and GP specialists providing advanced medical consultations.
• Sleep Disorder Testing Home sleep studies and sleep diagnostics with CPAP therapy introduction and ongoing support in collaboration with BOC Healthcare.

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• BOC HealthcarecoreTechnology or IntegrationBOC Healthcare provides CPAP service for sleep disorder testing at the clinic. They offer sleep diagnostics services, home sleep studies, and an extensive range of sleep therapy products. The in-house nurse collaborates with BOC Healthcare to ensure patients receive the best possible CPAP therapy introduction and ongoing support.
• Australian Clinical LabscoreTechnology or IntegrationAustralian Clinical Labs is the largest provider of pathology services to public hospitals in Australia. They provide all routine pathology tests, advanced pathology, first trimester screening, NIPT, chemical pathology, haematology, histopathology, immunology, serology, microbiology, functional pathology, and commercial drug and alcohol testing.
• Sleep Service ProvidersupportingTechnology or IntegrationPartnership with Sleep Service Provider for sleep disorder testing services, coordinated through Dr Adam Idris (Geriatrician) who conducts sleep disorder tests.
• Translating and Interpreting Service (TIS National)supportingOthersFree interpreter service available 24 hours for non-English speaking patients. Doctor Priority Line (1300 131 450) provides phone interpreting at time of consultation or onsite with 48 hours notice.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Healthia Limited: ASX-listed allied health and optometry platform in Australia. Comparable in providing co-located allied health services (physio, podiatry, dietetics) for primary care settings, similar to Better Health's in-clinic allied health offering.
• Sonic Healthcare: Global pathology and radiology operator with Australian primary care support infrastructure. Comparable in delivering bulk of clinical services (pathology/radiology) supporting GP clinics like Better Health Family Clinic.
• Healius Limited (Australian Clinical Labs parent ecosystem): Listed Australian healthcare operator and parent of Australian Clinical Labs, Better Health Family Clinic's onsite pathology partner. A broad incumbent with extensive primary care and pathology exposure — comparable in operating model but at vastly different scale.

Direct peers

• Parkway Medical Center: Named by Better Health Family Clinic as a nearby medical centre. Directly comparable multi-doctor GP clinic serving the same patient base in Hampton Park / surrounding suburbs.
• First Health Medical Center (Hampton Park): Specifically named on Better Health Family Clinic's own website as a neighbouring practice. A bulk-billing GP clinic in Hampton Park competing for the same DWS catchment patients.
• Narre Warren Medical Centre: GP clinic in Narre Warren — another suburb explicitly named in Better Health's catchment. Comparable bulk-billed family medicine practice competing for the same patients.
• Hampton Park Medical Centre: GP clinic located in the same Hampton Park catchment. Comparable multi-doctor primary care practice serving the same local patient pool with bulk billing, making it the closest direct competitor.
• Southern Cross Medical Center: Identified by Better Health Family Clinic as a nearby competitor. Local bulk-billing primary care provider serving the same South Eastern Melbourne suburbs.
• Dandenong Superclinic: Large bulk-billing multi-service medical centre in nearby Dandenong, which is one of Better Health Family Clinic's named catchment suburbs. Comparable primary care + allied health model at similar Medicare-billing economics.
• Cranbourne Medical Centre: GP practice in Cranbourne — a suburb specifically named in Better Health Family Clinic's service area. Comparable bulk-billing primary care model targeting the same community.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/BetterHealthFamilyClinic
• LinkedInlinkedin.com/company/better-health-family-clinic

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Better Health Family Clinic