Better Health Network
Better Health Network is a not-for-profit community health organisation in Melbourne, Victoria delivering integrated NDIS disability, aged care, mental health, GP, dental, AOD, and allied health services across seven sites and in-home, funded predominantly through government programs.
- Company typePrivate
- Founded-
- HeadquartersCheltenham, Australia
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Better Health Network does
Better Health Network (BHN) is a not-for-profit, community-controlled health organisation headquartered in South Melbourne, Victoria, Australia, delivering an integrated suite of primary health, disability, aged care, mental health, and community services across seven sites in Melbourne's Bayside, Kingston, and south-eastern suburbs (Cheltenham, Clayton, Edithvale, Parkdale, Prahran, South Melbourne, St Kilda), with additional in-home and community-based delivery. The organisation was formed via a voluntary amalgamation of community health bodies and has operated for over 30 years, now employing 379 staff under ACN 659 939 054 / ABN 46 659 939 054. Its service catalogue spans NDIS-registered disability support, Support at Home / CHSP aged care packages, bulk-billed GP and dental clinics, mental health and counselling, alcohol and other drug (AOD) services, family violence support, Indigenous health, LGBTIQA+ inclusive care (Rainbow Tick accredited since September 2024), allied health, health promotion, and harm reduction.
BHN's revenue model is overwhelmingly government-funded, with income derived from administered payments and block funding across multiple programs: NDIS plans for participants, My Aged Care / CHSP and Support at Home packages for older Australians, Medicare bulk-billing rebates for GP and mental health services, and state/Commonwealth commissioning for AOD, family violence, mental health, and Indigenous health programs. A small retail-style component exists through bulk-billed GP services and affordable dental and allied health, but no commercial pricing is publicly disclosed. The go-to-market is community-led: intake is driven by referral pathways (NDIS planners, My Aged Care, GPs, hospitals, family violence and AOD intake) plus a single phone entry point (132 246), a website (bhn.org.au), and an active Instagram channel.
The technology footprint is modest: a WordPress-based website, a SharePoint staff portal, and standard referral/intake forms. No proprietary platform, mobile application, API surface, or AI/ML capability is described in the source material; the operating model is fundamentally human-delivered clinical and community services. Strategically, BHN's differentiators are its multi-disciplinary bundled offering under a single NFP provider, its 30-year community trust position, its accreditation stack (Rainbow Tick, NDIS, aged care), and its recent moves to consolidate and densify its south-eastern Melbourne footprint (Clarinda to Parkdale) while extending into regionally commissioned mental health catchments.
Better Health Network firmographics
Firmographics- Name
- Better Health Network
- Legal name
- Better Health Network
- Website
- https://bhn.org.au
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Better Health Network is a not-for-profit community health organisation in Melbourne, Victoria delivering integrated NDIS disability, aged care, mental health, GP, dental, AOD, and allied health services across seven sites and in-home, funded predominantly through government programs.
- Ownership category
- akta.pro rank
Better Health Network industry classification
Industry- Product category
- Community Health Services
- NAICS
- Social Assistance (624), Health Care and Social Assistance (62), Home Health Care Services (6216), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Social Services (8300), Services-Health Services (8000), Services-Home Health Care Services (8082), Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Public Health & Health Equity Organizations (BPAGACAL)
- akta.pro secondary industries
- Community Health & Health Equity/Social Determinants Units (HLAJAAAO), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Companion Care & Social Support (non-clinical) (HLADAGAB)
Keywords
Where Better Health Network is headquartered
LocationHeadquarters
- HQ city
- Cheltenham
- HQ country
- Australia
- HQ region
- Oceania
Offices8 records
Markets served
Better Health Network business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales
Revenue model
- Government Funded Services: NDIS registered provider with over 30 years experience delivering government-funded disability support and aged care services.
- Bulk-Billed Healthcare: GP clinic providing bulk-billed medical services under Medicare. Medical Termination of Pregnancy offered as bulk-billed or very low-cost service.
- Commonwealth Home Support Program (CHSP): Government-funded aged care support services through My Aged Care referral pathway.
- Affordable Health Services: Various health services offered at affordable rates including dental and allied health services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Bulk-billed GP services |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Better Health Network product offering
Product offeringCore offering
Better Health Network provides integrated community-based health and social services to individuals and families across southeast Melbourne. Core services include bulk-billed GP clinics, dental, mental health and counselling, allied health, alcohol and other drug (AOD) treatment, family violence support, NDIS disability services, aged care (Support at Home), indigenous health, hydrotherapy, community transport, and LGBTIQA+ inclusive care delivered through multiple neighbourhood sites.
Product overview
Better Health Network (BHN) is a not-for-profit community health organization providing a broad range of integrated health and wellbeing services across Melbourne. The organization operates as a multi-service provider offering GP clinics (bulk-billing), dental services, mental health and counselling, alcohol and other drug services, family violence support, NDIS disability services, aged care support at home, indigenous health, health promotion, and various allied health services. BHN also provides specialized programs including harm reduction, hydrotherapy, gambling support, and LGBTIQA+ inclusive services (Rainbow Tick accredited). Services are delivered across multiple locations in Melbourne including Cheltenham, Clayton, Edithvale, Parkdale, Prahran, South Melbourne, and St Kilda, with home and community-based options available.
Differentiator
Problem solved
Functional benefit
Products and services
- GP Clinic Bulk-billed general practice consultations delivered from BHN neighbourhood sites for local residents, providing routine primary medical care, referrals, and chronic disease management.
- Dental Services
- Mental Health & Counselling Services
- Alcohol and Other Drug (AOD) Services
- NDIS Provider Services
- Support at Home
- Child, Youth & Family Services
- Family Violence Services
- Indigenous Health Services
- Physical Health Services
- Social Connection, Health & Wellbeing Groups
- Harm Reduction Program
- Hydrotherapy
- Gambler's Help Southern
- Community Transport
- Dementia Support Services
- Carer Respite Support
- LGBTIQA+ Safe and Inclusive Services
- GP Respiratory Clinic
- Health Promotion
Companies that use Better Health Network
Customer profileSegments7 records
Ideal customer profiles2 records
Better Health Network technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Better Health Network partnerships and signals
Strategic signalScale indicators2 records
Recent moves8 records
Expansion highlights5 records
Better Health Network competitors and assessment
Company assessmentDirect peers
- EACH (Eastern Access Community Health): Victorian not-for-profit community health provider offering NDIS, aged care, mental health, and primary care services across Melbourne's east - directly comparable integrated model.
- DPV Health: Melbourne metropolitan community health service delivering primary care, dental, NDIS, aged care, and mental health services across the northern growth corridor - comparable scale and service mix.
- cohealth: Large Victorian not-for-profit community health organization delivering integrated primary health, dental, mental health, AOD, and disability services - directly comparable in scope, funding model, and target population.
- Your Community Health: Victorian community health provider offering primary care, allied health, aged care, and family services in Melbourne's north - directly comparable community-based integrated health model.
- Merri Health: Melbourne-based not-for-profit community health provider offering allied health, aged care, NDIS, and mental health services across northern metro - same integrated community health model as BHN.
- IPC Health: Victorian community health service delivering primary care, dental, allied health, mental health and family services across Melbourne's western suburbs - closely comparable multi-service community health model.
- Access Health and Community: Not-for-profit community health organization in Melbourne's east providing GP, dental, allied health, NDIS, and mental health services - directly comparable integrated care offering.
Broad incumbents
- Bolton Clarke: One of Australia's largest not-for-profit aged care and community health providers, offering home care, allied health, and retirement living - overlapping in aged care/Support at Home but at much greater scale and national footprint.
- Australian Unity: National mutual providing home care, allied health, and community services including NDIS - broader incumbent with overlapping aged care and disability support offerings.
- Royal District Nursing Service (Bolton Clarke RDNS): Major Australian home nursing and community care provider, comparable in home-based aged care delivery but operating at much larger national scale as part of Bolton Clarke.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Better Health Network social profiles
Digital presenceBetter Health Network compliance and trust
Trust signalCompliance3 records
Better Health Network financial estimates
Financial estimateRevenue estimate
Valuation estimate
Better Health Network leadership team
Management profileNumber of profiles
Better Health Network funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Better Health Network M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Better Health Network
What does Better Health Network do?
Better Health Network provides integrated community-based health and social services to individuals and families across southeast Melbourne. Core services include bulk-billed GP clinics, dental, mental health and counselling, allied health, alcohol and other drug (AOD) treatment, family violence support, NDIS disability services, aged care (Support at Home), indigenous health, hydrotherapy, community transport, and LGBTIQA+ inclusive care delivered through multiple neighbourhood sites.
Is Better Health Network a public or private company?
Better Health Network is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Better Health Network founded?
Better Health Network was founded in -1. It employs 251 to 500 people.
Where is Better Health Network based?
Better Health Network is headquartered in Cheltenham, Australia, in the Oceania region.
How does Better Health Network make money?
Four revenue lines are on record. Government Funded Services are the primary driver. The others are bulk-Billed Healthcare, commonwealth Home Support Program (CHSP) and affordable Health Services.
Who are Better Health Network's main competitors?
Direct peers on record are EACH (Eastern Access Community Health), DPV Health, cohealth, Your Community Health, Merri Health, IPC Health and Access Health and Community. Broad incumbents are Bolton Clarke, Australian Unity and Royal District Nursing Service (Bolton Clarke RDNS).
Does Better Health Network have an API?
No public API is recorded for Better Health Network.
What industry is Better Health Network in?
Better Health Network's product category is Community Health Services. Its primary akta.pro industry code is BPAGACAL, Public Health & Health Equity Organizations, with a secondary code of HLAJAAAO, Community Health & Health Equity/Social Determinants Units. Its NAICS code is 624 and its SIC code is 8300.