Better Health Network

What Better Health Network does

Better Health Network (BHN) is a not-for-profit, community-controlled health organisation headquartered in South Melbourne, Victoria, Australia, delivering an integrated suite of primary health, disability, aged care, mental health, and community services across seven sites in Melbourne's Bayside, Kingston, and south-eastern suburbs (Cheltenham, Clayton, Edithvale, Parkdale, Prahran, South Melbourne, St Kilda), with additional in-home and community-based delivery. The organisation was formed via a voluntary amalgamation of community health bodies and has operated for over 30 years, now employing 379 staff under ACN 659 939 054 / ABN 46 659 939 054. Its service catalogue spans NDIS-registered disability support, Support at Home / CHSP aged care packages, bulk-billed GP and dental clinics, mental health and counselling, alcohol and other drug (AOD) services, family violence support, Indigenous health, LGBTIQA+ inclusive care (Rainbow Tick accredited since September 2024), allied health, health promotion, and harm reduction.

BHN's revenue model is overwhelmingly government-funded, with income derived from administered payments and block funding across multiple programs: NDIS plans for participants, My Aged Care / CHSP and Support at Home packages for older Australians, Medicare bulk-billing rebates for GP and mental health services, and state/Commonwealth commissioning for AOD, family violence, mental health, and Indigenous health programs. A small retail-style component exists through bulk-billed GP services and affordable dental and allied health, but no commercial pricing is publicly disclosed. The go-to-market is community-led: intake is driven by referral pathways (NDIS planners, My Aged Care, GPs, hospitals, family violence and AOD intake) plus a single phone entry point (132 246), a website (bhn.org.au), and an active Instagram channel.

The technology footprint is modest: a WordPress-based website, a SharePoint staff portal, and standard referral/intake forms. No proprietary platform, mobile application, API surface, or AI/ML capability is described in the source material; the operating model is fundamentally human-delivered clinical and community services. Strategically, BHN's differentiators are its multi-disciplinary bundled offering under a single NFP provider, its 30-year community trust position, its accreditation stack (Rainbow Tick, NDIS, aged care), and its recent moves to consolidate and densify its south-eastern Melbourne footprint (Clarinda to Parkdale) while extending into regionally commissioned mental health catchments.

Name

Better Health Network

Legal name

Better Health Network

Website

https://bhn.org.au

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

Better Health Network is a not-for-profit community health organisation in Melbourne, Victoria delivering integrated NDIS disability, aged care, mental health, GP, dental, AOD, and allied health services across seven sites and in-home, funded predominantly through government programs.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Social Assistance (624), Health Care and Social Assistance (62), Home Health Care Services (6216), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Home Health Care Services (8082), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Public Health & Health Equity Organizations (BPAGACAL)

akta.pro secondary industries

Community Health & Health Equity/Social Determinants Units (HLAJAAAO), Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Community health services
• Primary healthcare provider
• NDIS service provider
• Aged care support
• Allied health services

Headquarters

HQ city

Cheltenham

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Government Funded Services: NDIS registered provider with over 30 years experience delivering government-funded disability support and aged care services.
2. Bulk-Billed Healthcare: GP clinic providing bulk-billed medical services under Medicare. Medical Termination of Pregnancy offered as bulk-billed or very low-cost service.
3. Commonwealth Home Support Program (CHSP): Government-funded aged care support services through My Aged Care referral pathway.
4. Affordable Health Services: Various health services offered at affordable rates including dental and allied health services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Better Health Network provides integrated community-based health and social services to individuals and families across southeast Melbourne. Core services include bulk-billed GP clinics, dental, mental health and counselling, allied health, alcohol and other drug (AOD) treatment, family violence support, NDIS disability services, aged care (Support at Home), indigenous health, hydrotherapy, community transport, and LGBTIQA+ inclusive care delivered through multiple neighbourhood sites.

Product overview

Better Health Network (BHN) is a not-for-profit community health organization providing a broad range of integrated health and wellbeing services across Melbourne. The organization operates as a multi-service provider offering GP clinics (bulk-billing), dental services, mental health and counselling, alcohol and other drug services, family violence support, NDIS disability services, aged care support at home, indigenous health, health promotion, and various allied health services. BHN also provides specialized programs including harm reduction, hydrotherapy, gambling support, and LGBTIQA+ inclusive services (Rainbow Tick accredited). Services are delivered across multiple locations in Melbourne including Cheltenham, Clayton, Edithvale, Parkdale, Prahran, South Melbourne, and St Kilda, with home and community-based options available.

Differentiator

Problem solved

Functional benefit

Products and services

• GP Clinic Bulk-billed general practice consultations delivered from BHN neighbourhood sites for local residents, providing routine primary medical care, referrals, and chronic disease management.
• Dental Services
• Mental Health & Counselling Services
• Alcohol and Other Drug (AOD) Services
• NDIS Provider Services
• Support at Home
• Child, Youth & Family Services
• Family Violence Services
• Indigenous Health Services
• Physical Health Services
• Social Connection, Health & Wellbeing Groups
• Harm Reduction Program
• Hydrotherapy
• Gambler's Help Southern
• Community Transport
• Dementia Support Services
• Carer Respite Support
• LGBTIQA+ Safe and Inclusive Services
• GP Respiratory Clinic
• Health Promotion

Segments7 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• EACH (Eastern Access Community Health): Victorian not-for-profit community health provider offering NDIS, aged care, mental health, and primary care services across Melbourne's east - directly comparable integrated model.
• DPV Health: Melbourne metropolitan community health service delivering primary care, dental, NDIS, aged care, and mental health services across the northern growth corridor - comparable scale and service mix.
• cohealth: Large Victorian not-for-profit community health organization delivering integrated primary health, dental, mental health, AOD, and disability services - directly comparable in scope, funding model, and target population.
• Your Community Health: Victorian community health provider offering primary care, allied health, aged care, and family services in Melbourne's north - directly comparable community-based integrated health model.
• Merri Health: Melbourne-based not-for-profit community health provider offering allied health, aged care, NDIS, and mental health services across northern metro - same integrated community health model as BHN.
• IPC Health: Victorian community health service delivering primary care, dental, allied health, mental health and family services across Melbourne's western suburbs - closely comparable multi-service community health model.
• Access Health and Community: Not-for-profit community health organization in Melbourne's east providing GP, dental, allied health, NDIS, and mental health services - directly comparable integrated care offering.

Broad incumbents

• Bolton Clarke: One of Australia's largest not-for-profit aged care and community health providers, offering home care, allied health, and retirement living - overlapping in aged care/Support at Home but at much greater scale and national footprint.
• Australian Unity: National mutual providing home care, allied health, and community services including NDIS - broader incumbent with overlapping aged care and disability support offerings.
• Royal District Nursing Service (Bolton Clarke RDNS): Major Australian home nursing and community care provider, comparable in home-based aged care delivery but operating at much larger national scale as part of Bolton Clarke.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/betterhealthnetworkau
• LinkedInlinkedin.com/company/betterhealthnetworkau

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Better Health Network