Borneo International Centre for Arbitration and Mediation (BICAM)

What Borneo International Centre for Arbitration and Mediation (BICAM) does

BICAM is a private Alternative Dispute Resolution center founded in 2023 and headquartered at the Sabah International Convention Centre in Kota Kinabalu, Malaysia. The organization delivers arbitration, mediation, and expert determination services to legal professionals, corporates, construction industry participants, and international parties. Its core offering combines BICAM's own procedural rules with a panel of empaneled arbitrators and mediators, eight configurable hearing rooms (Sejahtera, Sentosa, Aman, Harmoni, Tenteram, Muafakat, Sepakat, and Damai), and a web-based case management portal at app.bicam.org for online case submission and empanelment.

Revenue is generated across five streams: case-based professional services fees for arbitration and mediation scaled by dispute value and complexity; hearing room rentals priced between RM180 and RM1,200 per half or full day; transcription, recording, and video conferencing services priced between RM2.50 and RM7.90 per minute; ADR training workshops; and ticketed events including the BicTok webinar series, Borneo Arbitration Week, ADR Summit, and Global ADR Horizons. Customer acquisition is sales-led, relying on professional referrals from panel members, industry events, and BICAM's Next-Gen youth engagement program.

BICAM differentiates its service stack through the BICAM + SCRIBE technology partnership, which integrates AI-powered speech-to-text (EpiqFast real-time and SAAT automated, both claiming over 95% accuracy in English and Malay), Electronic Presentation of Evidence, video conferencing, secure live streaming across up to 32 audio channels and 8 HD video channels, and interpretation services. The organization also runs ecosystem-building initiatives such as Next-Gen BICAM for practitioners under 45 and publishes model clauses and fee calculators to drive standardized adoption.

Name

Borneo International Centre for Arbitration and Mediation (BICAM)

Legal name

Borneo International Centre For Arbitration and Mediation

Website

https://bicam.org

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

BICAM is a private Alternative Dispute Resolution center in Kota Kinabalu, Malaysia, providing arbitration, mediation, and expert determination services to legal professionals, corporates, and international parties through its panel, eight hearing rooms, web portal, and a SCRIBE-powered transcription partnership.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution Services

NAICS

Offices of Lawyers (541110)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Legal & Compliance Conferences (MPAGAGAI)

Keywords

• Arbitration services
• Mediation services
• Alternative dispute resolution
• Hearing facilities rental
• Transcription recording services

Headquarters

HQ city

Kota Kinabalu

HQ country

Malaysia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Arbitration Services: Fees for arbitration case management and hearing services based on dispute value and complexity.
2. Mediation Services: Fees for mediation proceedings and case management.
3. Hearing Room Rental: Rental of state-of-the-art hearing rooms and facilities to legal professionals and organizations. Rates vary by room size and duration.
4. Transcription and Recording Services: Realtime and deferred transcription services, recording charges, and video conferencing services. Rates based on turnaround time and room type.
5. Training and Events: Revenue from workshops, seminars, and the BicTok series covering ADR topics.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

BICAM provides professional arbitration, mediation, and expert determination services under its own set of rules, supported by purpose-built hearing facilities and integrated transcription/recording technology (BICAM + SCRIBE). The center also offers pre-filing consultations, case management, training workshops, and a panel of qualified neutrals for resolving commercial, construction, and cross-border disputes for businesses and legal professionals.

Product overview

BICAM offers a comprehensive suite of Alternative Dispute Resolution (ADR) services centered around its core arbitration and mediation platforms. The organization provides multiple dispute resolution pathways including arbitration rules, mediation rules, and expert determination rules, all supported by case management software accessible via its web portal (app.bicam.org). Supporting infrastructure includes state-of-the-art hearing facilities with eight configurable rooms (Sejahtera, Sentosa, Aman, Damai, Muafakat, Sepakat, Harmoni, Tenteram), and the BICAM+SCRIBE partnership delivering integrated transcription, recording, video conferencing, and interpretation services. Additional offerings include the Next-Gen BICAM youth engagement program, an event series (BicTok seminars, Global ADR Horizons conference, ADR Summit, Borneo Arbitration Week), and training workshops. The portfolio operates as a unified ADR service ecosystem with integrated facilities, technology, and professional panels.

Differentiator

Problem solved

Functional benefit

Brands

• BICAM + SCRIBE: A partnership providing facilities and services for video conferencing and arbitration hearings, offering sophisticated, efficient, and cost-effective solutions for electronic hearing services.

Products and services

• Arbitration Services Professional arbitration administered under BICAM's Arbitration Rules for resolving commercial disputes efficiently using a panel of qualified arbitrators and BICAM's hearing facilities in Kota Kinabalu.
• Mediation Services Facilitated negotiation services using BICAM's Mediation Rules and trained mediators to help parties resolve disputes amicably, with administrative support from BICAM.
• Expert Determination Services Expert determination administered under BICAM's Expert Determination Rules, enabling neutral technical experts to resolve specific technical or valuation disputes between parties.
• Hearing Facilities Rental Rental of state-of-the-art hearing rooms (Sejahtera, Sentosa, Aman, Damai, Harmoni, Tenteram, Muafakat, Sepakat) at the Sabah International Convention Centre in Kota Kinabalu, with modular half-day and full-day pricing and bundled amenities (WiFi, printing, scanning, refreshments).
• BICAM + SCRIBE Integrated Hearing Services Integrated arbitration and hearing services combining BICAM's facilities with SCRIBE's technology for real-time and deferred transcription, voice-to-text (SAAT, EpiqFast), electronic presentation of evidence, video conferencing, interpretation, and secure live streaming.
• ADR Training Workshops Training workshops for accreditation and non-accreditation purposes that equip legal and ADR professionals with skills and knowledge in arbitration, mediation, and related dispute resolution practices.

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature3 records

Partnerships

One partnership is on record.

• SCRIBEcoreTechnology or IntegrationBICAM has formed a strategic partnership with SCRIBE to deliver integrated hearing suite services. The partnership combines BICAM's world-class arbitration facilities with SCRIBE's expertise in transcription, video conferencing, and evidence presentation technology. Together they provide comprehensive electronic hearing services for in-person, virtual, and hybrid arbitration proceedings.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• International Chamber of Commerce (ICC) International Court of Arbitration: Global gold-standard arbitral institution with worldwide recognition and enforcement footprint. Parties comparing BICAM's offering will often benchmark against ICC's credibility and case-management standards.
• Hong Kong International Arbitration Centre (HKIAC): Major regional arbitration institution handling large-value cross-border disputes, particularly China-related work. Competes for the same international parties looking at Asia-Pacific seats and offers comparable institutional rules and panel coverage.
• Dubai International Arbitration Centre (DIAC): Established Middle East arbitration hub that, like BICAM, has invested in purpose-built hearing facilities and a regional seat strategy. Useful comparable for understanding how a newer institutional brand can scale ADR tourism.
• China International Economic and Trade Arbitration Commission (CIETAC): China's premier arbitration institution handling a very large caseload of Belt-and-Road and commercial disputes. Competes for the same Asia-Pacific cross-border mandates that BICAM targets for international parties.
• International Centre for Dispute Resolution (ICDR / AAA-ICDR): International arm of the American Arbitration Association offering institutional arbitration and mediation rules with global panel reach. Competes for cross-border cases where institutional credibility and US-trained arbitrators matter.
• London Court of International Arbitration (LCIA): Long-established London-based international arbitration institution with strong common-law practitioner base. Competes for high-value, English-language disputes where parties might otherwise choose a Malaysian seat.
• Singapore International Arbitration Centre (SIAC): One of the world's busiest international arbitration institutions, headquartered in Singapore. Competes with BICAM for cross-border ASEAN/Asia matters that could be seated in either jurisdiction, with stronger established credibility but higher venue costs.

Direct peers

• WIPO Arbitration and Mediation Center: World Intellectual Property Organization's ADR provider for IP and technology disputes. Competes for specialized mediation and arbitration mandates in sectors where BICAM's panel expertise and rules could also apply.
• Asian International Arbitration Centre (AIAC): Malaysia's primary arbitration and mediation institution (formerly KLRCA), operating its own rules, panel, and facilities. Direct competitor for Malaysian domestic and regional ADR work, and the most obvious substitute for local counsel choosing between BICAM and an established Malaysian center.
• Korea Commercial Arbitration Board (KCAB): Korean national arbitration institution with its own rules, panel, and modern hearing facilities. A useful comparable peer given its mix of domestic focus, international ambitions, and investment in infrastructure and technology.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/borneo-international-centre-for-arbitration-and-mediation-bicam

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Borneo International Centre for Arbitration and Mediation (BICAM)