Sustema
Sustema AG is a Zurich-based InsurTech SaaS provider that delivers behavioural analytics, portfolio emissions intelligence, and entity-resolution tools to commercial insurance carriers, using proprietary machine-learning scoring across 17,000+ companies to improve underwriting and portfolio decisions.
- Company typePrivate
- Founded2019
- HeadquartersZürich, Switzerland
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Sustema does
Sustema AG is a Zurich-based InsurTech SaaS company targeting commercial property and casualty insurance carriers. The firm was founded by experienced underwriters, software developers, and risk managers and operates three complementary cloud-based platforms: Sustema BASE (Trusted Behavioural Analytics, the flagship product), Sustema CARBON (Trusted Portfolio Emissions Intelligence, focused on portfolio-associated GHG emissions), and Sustema ENTITY (Reliable Entity Foundation for resolving fragmented corporate identity data). Together these products apply proprietary behavioural scoring, machine learning, and entity-matching algorithms to publicly accessible corporate data on over 17,000 companies worldwide, producing structured, auditable assessments that support client targeting, underwriting selection, portfolio balancing, capacity allocation, and ESG/climate decisioning for commercial insurers.
The underlying technology centres on a proprietary 'Behavioural Matrix' framework that converts complex, often subjective observations of corporate behaviour into a repeatable, transparent scoring system applied consistently across companies, portfolios, and underwriting teams. Sustema runs on Erlang-based infrastructure (its lead technologist serves on the Erlang Ecosystem Foundation Security Working Group) and integrates with existing carrier underwriting workflows rather than displacing core systems, lowering adoption friction. The company operates a sales-led enterprise GTM with consultative pilot-driven selling, supported by participation in insurance accelerators including Lloyd's Lab (Cohorts 2 and 15), Plug and Play Silicon Valley Insurtech, and F10.
Sustema monetises via annual SaaS subscriptions with custom enterprise pricing, reporting an average 28% improvement in underwriting performance and a 27% loss-ratio gain across five pilot deployments with commercial insurers in Switzerland, Germany, the UK, and the US. The company is privately held, has raised only a seed round (led by SICTIC in May 2021, amount undisclosed), and operates with approximately six core team members, indicating it remains at an early commercial stage despite more than six years of operating history.
Sustema firmographics
Firmographics- Name
- Sustema
- Legal name
- Sustema AG
- Website
- https://sustema.io
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Sustema AG is a Zurich-based InsurTech SaaS provider that delivers behavioural analytics, portfolio emissions intelligence, and entity-resolution tools to commercial insurance carriers, using proprietary machine-learning scoring across 17,000+ companies to improve underwriting and portfolio decisions.
- Ownership category
- akta.pro rank
Sustema industry classification
Industry- Product category
- Commercial Insurance Analytics SaaS (Insurtech)
- NAICS
- Software Publishers (513210)
- akta.pro primary industry
- Policy Administration, Underwriting & Rating Platforms (Core Insurance SaaS) (FSAGAGAB)
Keywords
Where Sustema is headquartered
LocationHeadquarters
- HQ city
- Zürich
- HQ country
- Switzerland
- HQ region
- Europe
Offices1 record
Markets served
Sustema business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: Sustema operates as a cloud-based Software-as-a-Service (SaaS) provider. The company offers subscription-based access to its three platforms: BASE (behavioural analytics), CARBON (portfolio emissions), and ENTITY (entity identification). Pricing is based on subscription tiers with integration into existing insurance underwriting workflows. The company has secured seed funding to further develop the platform and grow its client base.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS subscription with custom pricing |
Go-to-market motion3 records
Distribution channels1 record
Marketing channels4 records
Sustema product offering
Product offeringCore offering
Sustema provides cloud-based SaaS platforms that transform corporate behavioural data into structured analytics for commercial insurance underwriting. The company delivers three complementary offerings — BASE (behavioural analytics for underwriting), CARBON (portfolio emissions intelligence), and ENTITY (entity identification and resolution) — sold on an annual subscription basis to commercial property and casualty insurers.
Product overview
Sustema offers a cloud-based SaaS platform comprising three complementary modules: BASE (Trusted Behavioural Analytics), CARBON (Trusted Portfolio Emissions Intelligence), and ENTITY (Reliable Entity Foundation). BASE provides behavioural scoring for underwriting decisions, CARBON offers portfolio emissions intelligence for climate risk management, and ENTITY ensures consistent entity identification across portfolios. These products work together to help commercial insurers improve underwriting performance through behavioral analytics, ESG data integration, and entity resolution.
Differentiator
Problem solved
Functional benefit
Brands
- BASE: Trusted Behavioural Intelligence - A SaaS platform that helps insurers understand how the behaviour of client companies may influence underwriting decisions and supports consistent application of underwriting philosophy. Created by underwriters for underwriters.
- CARBON
- ENTITY
Products and services
- Sustema BASE Trusted Behavioural Analytics SaaS platform that helps commercial property and casualty insurers understand how client-company behaviour may influence underwriting decisions and supports consistent application of underwriting philosophy across portfolios and teams, using the proprietary Behavioural Matrix framework.
- Sustema CARBON Trusted Portfolio Emissions Intelligence platform that helps organisations understand portfolio-associated greenhouse gas emissions and how companies, industries and portfolios are evolving over time, combining reported emissions data with industry-level analysis and transparent estimation methodologies.
- Sustema ENTITY Reliable Entity Foundation SaaS that turns fragmented and inconsistent entity data into a trustworthy, auditable baseline, identifying and aligning multiple representations of the same company across systems and data sources as companies rename, merge, divest, restructure or change ownership.
Quantifiable outcome
- 28% average improvement in underwriting performance across various insurance portfolios
- +3 more outcomes
Companies that use Sustema
Customer profileNamed customers2 records
Segments1 record
Ideal customer profiles1 record
Sustema technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature5 records
Sustema partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered major, minor and core.
- Plug and PlaymajorSelected as one of 24 companies from 1,000 worldwide to join Plug and Play's Silicon Valley Insurtech program. Focus areas include data enrichment, analytics, risk assessment and underwriting tools. Corporate partners include Travelers Insurance, MS & AD, Tokio Marine Group, State Farm Group, Progressive Insurance Group, Munich Re, Zurich Insurance Group and AON.
- F10 AcceleratormajorSelected as one of 25 growth-stage FinTechs and InsurTechs from over 350 globally to join F10's growth-stage program. Industry leaders SIX, Julius Baer, Baloise and Generali were involved in scouting. Focus on sustainable finance for Swiss companies.
- VentureLabminorRecognized as one of the top-five insurtechs in Switzerland by VentureLab innovation platform, helping accelerate the company's visibility in the Swiss startup ecosystem.
- Lloyd's LabcoreSustema was selected as one of 12 InsurTechs to join Lloyd's Lab to accelerate delivery of its behavioural analytics service to the marketplace. Participated again in Cohort 15 (2025) to explore portfolio greenhouse gas emissions tracking with insurers. Provides access to Lloyd's marketplace and industry expertise.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Sustema competitors and assessment
Company assessmentDirect peers
- Concirrus: Behavioural data analytics SaaS for specialty and marine insurance carriers, using vessel and corporate signals to inform underwriting and pricing — analogous to Sustema's behavioural analytics approach applied to specialty lines.
- Carpe Data: Provides alternative and behavioural data signals (social, public records, connected devices) for insurance underwriting and claims, directly comparable to Sustema BASE's use of publicly accessible corporate data for risk selection.
- Chisel AI: AI platform for commercial insurance underwriting and broker workflows that extracts structured insights from unstructured documents — competes in the same commercial-underwriting-intelligence category as Sustema.
- Planck: AI data platform for commercial insurance underwriting that ingests public and proprietary business data to produce real-time risk profiles; competes head-to-head with Sustema in automating commercial underwriting decisions.
- Cytora: AI-driven risk data platform purpose-built for commercial insurance underwriting, providing structured external data signals to underwriters — directly comparable to Sustema BASE's behavioural underwriting analytics use case.
- Akur8: AI-powered insurance pricing and underwriting platform used by P&C carriers globally, providing transparent, auditable models — overlapping with Sustema's auditable Behavioural Matrix framework for commercial underwriting.
Broad incumbents
- Munich Re: Global reinsurer with internal data science, ESG/climate analytics and underwriting intelligence capabilities; a potential partner or competitor shaping carrier demand for behavioural and emissions analytics such as Sustema's BASE and CARBON.
- Verisk: Large incumbent analytics and data provider for the global insurance industry, with established underwriting and rating platforms embedded in carrier workflows — represents the scaled alternative Sustema must displace or partner with.
- LexisNexis Risk Solutions: Major insurance data and analytics vendor supplying entity resolution, underwriting data and fraud-detection capabilities to carriers — directly competes with Sustema's ENTITY module and broader underwriting intelligence stack.
Emerging players
- Cape Analytics: AI property intelligence for property insurance carriers, applying machine learning to imagery and geospatial data — adjacent comparable in applying structured AI analytics to insurance underwriting workflows.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Sustema social profiles
Digital presenceSustema financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sustema leadership team
Management profileNumber of profiles
Profiles7 records
Sustema funding detail
Funding detailFunding overview
Funding rounds3 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sustema M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sustema
What does Sustema do?
Sustema provides cloud-based SaaS platforms that transform corporate behavioural data into structured analytics for commercial insurance underwriting. The company delivers three complementary offerings — BASE (behavioural analytics for underwriting), CARBON (portfolio emissions intelligence), and ENTITY (entity identification and resolution) — sold on an annual subscription basis to commercial property and casualty insurers.
Is Sustema a public or private company?
Sustema is a private company. It is classified as venture growth investor backed and is currently operating.
When was Sustema founded?
Sustema was founded in 2019. It employs 1 to 10 people.
Where is Sustema based?
Sustema is headquartered in Zürich, Switzerland, in the Europe region.
How does Sustema make money?
One revenue line is on record: saaS Subscription.
Who are Sustema's main competitors?
Direct peers on record are Concirrus, Carpe Data, Chisel AI, Planck, Cytora and Akur8. Broad incumbents are Munich Re, Verisk and LexisNexis Risk Solutions. Cape Analytics is listed as an emerging player.
Does Sustema have an API?
No public API is recorded for Sustema.
What industry is Sustema in?
Sustema's product category is Commercial Insurance Analytics SaaS (Insurtech). Its primary akta.pro industry code is FSAGAGAB, Policy Administration, Underwriting & Rating Platforms (Core Insurance SaaS). Its NAICS code is 513210.