What Southern Adirondack Independent Living does

Southern Adirondack Independent Living (SAIL) is a non-profit Independent Living Center founded in 1988 and headquartered at 71 Glenwood Avenue, Queensbury, New York. The organization serves individuals with disabilities and older adults across 17 counties of New York's North Country and Capital Region, delivering services free of charge to consumers. Its core service portfolio spans Health Insurance Enrollment Assistance (NYS Marketplace navigators, Medicaid, Child Health Plus, Medicare Savings Programs), Transition & Waiver Programs (NHTD and TBI Medicaid Waivers, Money Follows the Person/Open Doors, Consumer Directed Personal Assistance), the TRAID equipment loan program (free short-term loans of wheelchairs, walkers, adaptive recreational equipment, and assistive technology), benefits advocacy (SNAP/HEAP/Social Security applications, Olmstead Housing Subsidy, Rapid Transition Housing), ICAN long-term-care advocacy, and no-cost accessibility consultations for businesses. SAIL also serves as the IDDO Regional Outreach Partner covering 18 counties for OPWDD-related navigation.

SAIL's business model is a hybrid of state-contracted service delivery (Medicaid waiver RRDC contracts, most recently expanded into the Capital Region in February 2026), grant funding (Fidelis Care Rural Health Grant, LARAC/NYS Council on the Arts Statewide Community Regrant Program), a tiered Business Membership Program ($100-$2,000+) offering logo placement and social spotlights, individual donations, and legacy/estate giving. The organization holds no proprietary technology platform - digital operations consist of a WCAG 2.1-accessible Squarespace website and a YouTube channel - and HIPAA compliance is maintained for protected health information handling. Revenue is not publicly disclosed.

SAIL operates four physical offices (Queensbury headquarters, Saratoga Springs/Wilton, Plattsburgh, and the newly opened Albany office at 1873 Western Avenue) and delivers additional on-site services through partner venues including senior centers, libraries, and community centers across Warren, Washington, Saratoga, Clinton, Essex, Hamilton, Fulton, Montgomery, Franklin, Albany, Schenectady, Greene, Rensselaer, Schoharie, and Columbia Counties. Leadership consists of a Board of Directors (15+ members including a Chairperson, Vice Chairperson, Secretary, and Treasurer) and an executive team headed by President & CEO Tyler M. Whitney alongside a CFO and directors across Support Services, Budgets, Community Relations, Benefit Services, and Facilities. Annual reach is stated at 7,000+ individuals served through 15,000-20,000+ service units.

Name

Southern Adirondack Independent Living

Legal name

Southern Adirondack Independent Living

Website

https://sailhelps.org

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

1–10 employees

Short description

Southern Adirondack Independent Living (SAIL) is a New York State non-profit Independent Living Center supporting individuals with disabilities across 17 counties, delivering free health insurance enrollment, Medicaid waiver programs, equipment loans, advocacy, and accessibility consultations through four regional offices.

Ownership category

akta.pro rank

Product category

Disability Services and Independent Living Support

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Mobility Device Sales, Rental & Service (Wheelchairs, Scooters, Walkers) (HSABAKAC), Mobility & Transfer Assistance (HSABABAD)

Keywords

• Disability advocacy services
• Independent living support
• Assistive technology loans
• Health insurance enrollment
• Nursing home transition

Headquarters

HQ city

Queensbury

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Infrastructure, Technology or R&D, Others

Revenue model

1. Donations and Individual Contributions: SAIL is a nonprofit organization that relies on individual donations to support operations. The website features a donation portal and promotes individual giving programs.
2. Business Membership Program: SAIL operates a Business Membership Program with tiered membership levels ranging from $100 to $2,000+, offering benefits such as logo placement, social media spotlights, and event signage.
3. Grant Funding: SAIL receives grant funding from organizations including Fidelis Care Rural Health Grant Program, Lower Adirondack Regional Arts Council (LARAC), and New York State Council on the Arts Statewide Community Regrant Program.
4. Legacy/Estate Giving: SAIL accepts legacy gifts through wills, retirement plan assets, and life insurance plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

SAIL provides free, consumer-controlled independent living services to people with disabilities and older adults across 17 New York counties, including short-term loans of assistive technology and durable medical equipment, Medicaid waiver program coordination (NHTD and TBI), health insurance enrollment assistance, benefits advocacy, and housing transition support. The organization also delivers accessibility consultations and disability awareness training to businesses and organizations using Universal Design and Aging in Place certified staff.

Product overview

Southern Adirondack Independent Living (SAIL) is a consumer-controlled, cross-disability non-residential center offering a comprehensive suite of services to empower people with disabilities to live independently. The organization operates across 17 counties in New York's North Country and Capital Region, serving over 7,000 individuals annually with more than 15,000 services. The core service portfolio includes: Health Insurance Enrollment Assistance (NY State Marketplace, Medicaid, Medicare support), Transition & Waiver Programs (NHTD and TBI Waivers for nursing home diversion/transition), TRAID Equipment Program (free short-term medical equipment loans), Advocacy Programs (benefits assistance, housing subsidies), Accessibility Consultation & Training, and ICAN consumer advocacy. Additional offerings include Early Intervention services for children, technology classes, and Business Membership partnerships. SAIL functions as a Regional Resource Development Center (RRDC) for waiver programs and operates four office locations (Queensbury, Saratoga Springs, Plattsburgh, and Albany).

Differentiator

Problem solved

Functional benefit

Products and services

• Health Insurance Enrollment Assistance Comprehensive health insurance enrollment assistance for individuals with disabilities and the community at every stage of life, including New York State Health Benefit Exchange navigation, Age/Blind/Disabled Medicaid enrollment, Community Health Advocacy and Medicare/post-enrollment support. Available free of charge to consumers.
• Transition & Waiver Programs Medicaid-funded programs helping individuals avoid or transition out of nursing homes into community-based living, including Nursing Home Transition and Diversion (NHTD) Waiver, Traumatic Brain Injury (TBI) Waiver, Money Follows the Person/Open Doors, and Consumer Directed Personal Assistance. Delivered by SAIL as the designated Regional Resource Development Center in both the Adirondack and Capital regions.
• TRAID Equipment Program Free short-term loan program (30-90 days) providing durable medical equipment, assistive technology, and recreational equipment to individuals with disabilities, with no insurance or prescription required. Includes wheelchairs, walkers, pocket talkers, iPads, Chromebooks, beach wheelchairs, wheelchair skis, and adaptive golf clubs.
• Advocacy Programs Independent Living Specialist services including assistance with SNAP, HEAP, and Social Security applications, benefit advisement, form preparation, Olmstead Housing Subsidy, Rapid Transition Housing Program, and 1115 Waiver Screening and Navigation. Provides informed, compassionate help for people with disabilities.
• Accessibility Consultation & Training No-cost accessibility consultations for businesses and organizations, delivered by staff certified in Universal Design and as Aging in Place Specialists, plus Accessibility and Disability 101 trainings for workplaces, businesses, and community groups.
• ICAN (Independent Consumer Advocacy Network) Provides assistance with long-term care services and education on Medicaid and Medicare long-term care support, including help with complaints, appeals, fair hearings, and funding for individuals with disabilities.
• Open Doors / Money Follows the Person Provides assistance to individuals seeking to transition out of nursing homes and helps them access the services needed to return to community living through the Money Follows the Person/Open Doors program.
• Early Intervention TRAID Connects young children with disabilities to adaptive and assistive technology for growth, learning, and development, including sensory tools, specialized equipment, and a dedicated Early Intervention room at the Queensbury Campus available at no cost.
• Beginner Technology Classes Free public technology classes hosted at partner community venues (Conkling Center, Glens Falls Senior Center, Moreau Community Center, Caldwell-Lake George Library, Whitehall Senior Center), funded through the Fidelis Care Rural Health Grant Program. Covers basic technology use for individuals with disabilities.
• IDDO Regional Outreach Partnership SAIL serves as the Regional Outreach Partner for the Intellectual and Developmental Disabilities Ombudsprogram (IDDO), providing community-based education and outreach across 18 counties in central and eastern New York State for individuals navigating services through OPWDD.
• Business Membership Program Sponsorship program with tiered membership levels ranging from $100 to $2,000+, offering benefits including logo placement on the website, social media spotlights (2-12 times per year depending on tier), event signage, lobby displays, and newsletter listings. Funds support SAIL's free disability services.

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered minor and core.

• Glens Falls CollaborativeminorStrategic or Co-development PartnerSAIL partners with the Glens Falls Collaborative to host the annual ADA Day Celebration in downtown Glens Falls as part of the community's Take a Bite event. The celebration commemorates the anniversary of the Americans with Disabilities Act and promotes accessibility and inclusion awareness.
• Intellectual and Developmental Disabilities Ombudsprogram (IDDO)coreStrategic or Co-development PartnerSAIL is a Regional Outreach Partner of the IDDO Program, providing community-based education and outreach across 18 counties in central and eastern New York State. IDDO provides guidance and advocacy to individuals navigating services through OPWDD. SAIL contacts include Cam Cardinale, Director of Community Relations.
• Community Venue Partners (Technology Classes)minorStrategic or Co-development PartnerSAIL partners with multiple community venues to host free technology classes: Conkling Center (79 Warren Street, Glens Falls), Glens Falls Senior Center (380 Glen Street), Moreau Community Center (144 Main Street, S. Glens Falls), Caldwell-Lake George Library (336 Canada Street, Lake George), and Whitehall Senior Center (28 Williams Street).

Scale indicators5 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• AccessCNY: A Syracuse/Central NY disability services nonprofit offering case management, benefits counseling, and home/community-based supports—comparable in mission and service mix to SAIL.
• ARISE: ARISE is a Syracuse, NY-based Independent Living Center and disability services nonprofit offering advocacy, waiver program coordination, and equipment services across a multi-county region—directly comparable to SAIL's model and service portfolio.
• Resource Center for Independent Living (RCIL): A Utica, NY-based Independent Living Center offering advocacy, benefits assistance, and transition services across multiple NY counties—directly comparable to SAIL's ILC structure and service lines.
• Center for Disability Rights: A Rochester, NY-based disability rights and Independent Living Center providing advocacy, waiver services, and community-based disability supports—comparable as a peer ILC serving a defined NY region.
• Bronx Independent Living Services: A New York City-based Independent Living Center providing disability advocacy, benefits navigation, and independent living support—comparable as a peer ILC under the same NY State framework as SAIL.
• Catskill Center for Independence: A New York State Independent Living Center serving the Catskill region with independent living services, advocacy, and benefits navigation—directly comparable in mission and service mix to SAIL.
• Independent Living Center of the Hudson Valley: A Hudson Valley-based NY Independent Living Center delivering advocacy, benefits counseling, and transition services to people with disabilities—closely comparable to SAIL's core offering.

Broad incumbents

• Easterseals: A national nonprofit providing disability and aging services including equipment, accessibility, and independent living supports—comparable to SAIL at the program level but with much broader geographic reach.
• The Arc New York: A statewide federation of chapters providing disability services, advocacy, and OPWDD-funded supports—comparable as a NY-based disability services network, though broader in population focus than SAIL.
• Cerebral Palsy Associations of New York State: A statewide nonprofit network delivering disability services, waiver program supports, and advocacy across NY—comparable in scope to SAIL but operating at significantly larger scale with multiple affiliates.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Southern Adirondack Independent Living