Bürgerinstitut e.V.

What Bürgerinstitut e.V. does

B\u00fcrgerinstitut e.V. is a Frankfurt am Main-based registered association (eingetragener Verein under German civil law), founded in 1899, that delivers social services to seniors, family caregivers, and volunteers in the Frankfurt region. Its service portfolio is organized around four pillars: Senioren (treffpunkt meeting point, dementia care, hospice and palliative counseling, legal guardianship, and dignity-in-aging programs), Vorsorge (advance care planning including powers of attorney, living wills, care directives, and executor services), Nachlass (estate planning and testament execution), and Engagement (a volunteer agency offering matching, qualification courses, an engagement database, and corporate volunteering). The institution currently employs 12 staff and is governed by a board chaired by Andreas Zimmer with Petra Becher as Managing Director.

The organization's signature operational asset is HILDA Mobil, a mobile consulting bus launched in 2013 that travels Frankfurt districts (including NordWestZentrum, Bornheim, and R\u00f6delheim) to provide free, anonymous consultations without prior appointment. The bus was originally scoped to dementia advice and was broadened in 2016 to cover all service areas. A co-initiated pilot with Polizei Frankfurt deploys police-trained safety ambassadors in neighborhoods for senior fraud prevention. Underlying technology is limited: there is no proprietary software product, no mobile application, no public API, and no disclosed AI capabilities, with delivery conducted through in-person counseling, workshops, and event-based service.

The revenue model is that of a charitable non-profit: most services are free or donation-based (events are tagged 'Eintritt frei, wir bitten um Spenden'), with funding drawn from individual donations, membership fees, public sector grants, and named foundation grants including Diakonie Hessen (dementia support groups) and Dr. Marschner Stiftung (HILDA Mobil setup). Go-to-market is community-led, relying on local events, workshops, a newsletter, partner referrals from healthcare providers, and physical outreach via the mobile bus. The customer base is fragmented across individual seniors, family caregivers, volunteers, and a small corporate volunteering segment, with no enterprise customer concentration.

Name

Bürgerinstitut e.V.

Legal name

Bürgerinstitut e.V.

Website

https://buergerinstitut.de

Company type

Private

Founded year

1899

Operating status

Operating

Headcount range

11–50 employees

Short description

B\u00fcrgerinstitut e.V. is a Frankfurt am Main-based non-profit association founded in 1899 that delivers free or donation-based senior services \u2014 dementia care, hospice, legal guardianship, advance care planning, and volunteer engagement \u2014 to Frankfurt seniors, family caregivers, and volunteers, with a mobile consulting bus providing neighborhood outreach.

Ownership category

akta.pro rank

Product category

Senior Social Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Home & Community-Based Services (HCBS) Coordination & Case Management (HSABAIAM)

akta.pro secondary industries

Alzheimer’s Specialized Care (Mid/Late-Stage) (HSABAEAC), Transportation & Errands (Non-Emergency) (HLADAGAF)

Keywords

• Senior care services
• Dementia support programs
• Advance care planning
• Estate administration services
• Volunteer engagement coordination

Headquarters

HQ city

Frankfurt

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Donations and Charitable Contributions: The organization relies on donations from individuals and organizations to fund operations and services. Website explicitly promotes donation options.
2. Public Funding and Grants: Services such as the dementia support groups are funded through grants from organizations like Diakonie Hessen. The mobile consulting bus was established through financial support from various funders.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Bürgerinstitut e.V. is a Frankfurt-based non-profit association delivering social services for seniors and their families, including dementia support, hospice and palliative counseling, legal guardianship, dignity-in-aging programs, advance care planning (power of attorney, living wills, care directives, estate planning), estate administration (Nachlass), and volunteer engagement coordination including a Corporate Volunteering arm. Service delivery is anchored at its Frankfurt headquarters and extended citywide via the HILDA Mobil mobile consulting bus.

Product overview

Bürgerinstitut e.V. is a non-profit social services organization based in Frankfurt, Germany, offering a comprehensive portfolio of services for seniors, families, and the community. The organization operates through distinct but interconnected service areas: Seniors Services (including dementia care, hospice, and palliative advisory), Advance Care Planning (vorsorge), Estate Services (nachlass), and Volunteer Engagement Programs. A signature offering is the HILDA Mobil mobile advisory bus, which provides accessible community-based consultations across Frankfurt neighborhoods. The organization functions as a coordination hub ('lotsen'), connecting citizens with appropriate support services and resources.

Differentiator

Problem solved

Functional benefit

Products and services

• Senioren Services (Senior Services) Integrated senior-services program for elderly residents of Frankfurt and their families, covering dementia support, hospice and palliative counseling, legal guardianship, and dignity-in-aging initiatives. Delivered by association staff in person at the Frankfurt headquarters, on-site via the HILDA Mobil bus, and at partner locations.
• Vorsorge (Advance Care Planning) Counseling and documentation service for advance care planning, including power of attorney, living wills, care directives, and estate planning. Targeted at individuals and families in Frankfurt seeking to formalize end-of-life and care preferences.
• Nachlass (Estate Administration) Estate administration service assisting families with practical matters following a bereavement, complementing the advance care planning pillar.
• Engagement (Volunteer Coordination & Corporate Volunteering) Coordination of individual volunteers supporting the association's senior-services activities, plus a Corporate Volunteering program that places Frankfurt-area companies' employees into structured community-service engagements.
• HILDA Mobil (Mobile Consulting Bus) Mobile consulting bus that brings the association's senior-services and advance-care counseling directly to neighborhoods and partner locations (e.g., Polizei Frankfurt sites), increasing reach beyond the fixed headquarters.

Quantifiable outcome

• Several hundred first contacts annually through mobile consulting bus

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Polizei Frankfurt (Police Prevention Unit)minorStrategic or Co-development PartnerCollaboration on senior safety education and fraud prevention. Since 2018, the Bürgerinstitut has co-initiated a pilot project with police-trained security ambassadors who provide safety consultations to seniors in their neighborhoods.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Caritas Frankfurt: Caritas Frankfurt is the local chapter of Germany's largest Catholic welfare organization, providing senior care, dementia support, hospice services, and family counseling in Frankfurt. Directly comparable as a multi-service social services organization serving overlapping populations in the same geography.
• Diakonie Hessen: Diakonie Hessen is a regional welfare organization of the Protestant churches in Hesse and a direct funder/partner of Bürgerinstitut's dementia support groups. Comparable as a regional social services umbrella organization delivering senior care, family support, and counseling across Hesse with a much broader service portfolio.
• Malteser Frankfurt: Malteser Frankfurt operates hospice services, senior companionship programs, and emergency response services in the Frankfurt region. Comparable as a faith-based welfare provider delivering hospice/palliative and senior support services to overlapping client populations.
• Arbeiterwohlfahrt (AWO) Frankfurt: AWO Frankfurt provides senior services, caregiver support, and social counseling across Frankfurt. Directly comparable as a major welfare organization operating in the same city with overlapping services for seniors and families.
• Deutsches Rotes Kreuz (DRK) Frankfurt: DRK Frankfurt offers senior care services, hospice work, and social engagement programs in Frankfurt. Comparable as a Red Cross chapter delivering a similar mix of senior support, hospice, and volunteer engagement services in the same geographic market.
• Johanniter Frankfurt:

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks4 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/b%C3%BCrgerinstitut-e-v-

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bürgerinstitut e.V.