Restore WA
Restore WA is a UK-registered charity founded in 1974 that delivers refuge accommodation, outreach, helpline, and community-based support services for domestic abuse survivors across Mid and West Suffolk.
- Company typePrivate
- Founded1974
- HeadquartersBury St Edmunds, United Kingdom
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Restore WA does
Restore WA (legal name: Bury St Edmunds Women's Aid Centre Ltd) is a UK-registered charity (Registered Charity No. 276883; Company No. 1338724) founded in 1974 to provide safety and support for women and children experiencing domestic abuse. Operating across Mid and West Suffolk from its registered office in Bury St Edmunds, the organisation delivers refuge accommodation (address withheld for resident safety), community outreach, a 24/7 helpline (0330 551 9495), structured group therapy (Empowering Groups), peer support (Coffee & Chat), and a Young Person Project for children and young people affected by abuse. It operates four community hubs in Bury St Edmunds, Newmarket, Haverhill, and Stowmarket, and has extended its service scope to include male survivors of domestic abuse.
The organisation runs a non-commercial, grant- and donation-funded operating model. Revenue streams consist of individual donations (including anonymous contributions processed via JustGiving), charitable grants from institutional funders (Suffolk Community Foundation, Suffolk Police and Crime Commissioner, Suffolk County Council, BBC Children in Need, Lloyds Bank Foundation, and The National Lottery Community Fund), and supplementary earned income streams typical of UK third-sector providers. Services are delivered free of charge to beneficiaries; no pricing model applies. The organisation is a Living Wage accredited employer and holds a Good Health at Work Silver Award, signalling basic operational governance maturity, but it is not a technology platform — its "product" is human-delivered social services, and there is no proprietary technology, AI, or data product disclosed.
The business is small, employing nine staff, and relies on volunteer recruitment to extend service reach. Its go-to-market is community-led rather than commercial — referrals, local events (including Bury St Edmunds Pride), organic social media (Facebook, Instagram, LinkedIn), and direct helpline access drive beneficiary intake, while grant applications and donor stewardship drive funding. As a registered charity without parent ownership, external investors, or M&A activity, Restore WA functions as a community-embedded service provider rather than a scalable enterprise.
Restore WA firmographics
Firmographics- Name
- Restore WA
- Legal name
- Bury St Edmunds Women's Aid Centre Ltd
- Website
- https://burystedmundswomensaid.org.uk
- Company type
- Private
- Founded year
- 1974
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Restore WA is a UK-registered charity founded in 1974 that delivers refuge accommodation, outreach, helpline, and community-based support services for domestic abuse survivors across Mid and West Suffolk.
- Ownership category
- akta.pro rank
Restore WA industry classification
Industry- Product category
- Domestic Abuse Support Services
- NAICS
- Other Individual and Family Services (624190), Emergency and Other Relief Services (624230)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Reentry & Justice-Involved Support Services (BPAGAEAN)
Keywords
Where Restore WA is headquartered
LocationHeadquarters
- HQ city
- Bury St Edmunds
- HQ country
- United Kingdom
- HQ region
- Europe
Offices5 records
Markets served
Restore WA business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Others
Revenue model
- Donations and Fundraising: Individual donations from public, including anonymous donors. Regular appeals for specific programmes including community hubs, resettlement packs, and student supplies. JustGiving platform used for online donations.
- Charitable Grants: Funding from institutional donors including Suffolk Community Foundation, Suffolk Police and Crime Commissioner, Suffolk County Council, BBC Children in Need, Lloyds Bank Foundation, and TNL Community Fund.
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Restore WA product offering
Product offeringCore offering
Restore WA provides confidential, trauma-informed support services to victims and survivors of domestic abuse across West Suffolk, UK. Its core offerings comprise emergency refuge accommodation, community-based outreach support, a helpline, children's and young people's support services, and facilitated peer support groups, delivered free of charge to service users.
Product overview
Restore WA is a non-profit charity organization offering a unified portfolio of domestic abuse support services, primarily serving Mid and West Suffolk. The core offering consists of refuge accommodation (established 1974) and outreach services, complemented by specialised programmes for young people and children. Support groups include weekly Empowering Groups and Coffee & Chat peer sessions at four community hubs (Newmarket, Bury St Edmunds, Haverhill, Stowmarket). Additional support includes resettlement packs and student supplies for refuge families. The organisation also provides information resources covering domestic abuse awareness, warning signs, and digital safety.
Differentiator
Problem solved
Functional benefit
Products and services
- Refuge Accommodation
Companies that use Restore WA
Customer profileSegments3 records
Ideal customer profiles1 record
Restore WA technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Restore WA partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered minor.
- Living WageminorAccreditation as a Living Wage employer, demonstrating commitment to paying employees at least the real Living Wage rate.
- Good Health at WorkminorSilver Award recognition for workplace health and wellbeing practices.
Scale indicators2 records
Recent moves6 records
Expansion highlights4 records
Restore WA competitors and assessment
Company assessmentDirect peers
- Respect: UK charity working with male victims of domestic abuse and perpetrators of abuse. Comparable to Restore WA's male survivor service line and broader domestic abuse mission, but operating as a national phoneline and advocacy body rather than a regional refuge provider.
- Galop: UK charity supporting LGBT+ victims of domestic abuse and sexual violence. Comparable beneficiary overlap with Restore WA (underserved domestic abuse populations) but with a national specialist focus on LGBT+ communities.
- Hourglass: UK charity supporting older victims of abuse including domestic abuse. Comparable service-delivery model (helpline, outreach, casework) with a more narrowly defined beneficiary population (over-50s).
Broad incumbents
- Women's Aid Federation of England: National umbrella federation for domestic abuse services in England. Directly comparable mission (supporting women and children escaping abuse) but operates at much greater scale as a policy, training, and federation body rather than a direct service provider.
- Refuge: One of the UK's largest specialist domestic abuse charities, providing refuges, helplines, and outreach. Directly comparable service portfolio to Restore WA but operating nationally with significantly larger capacity and brand recognition.
- Victim Support: National independent charity for victims and witnesses of crime in England and Wales. Comparable helpline and outreach service delivery model, though broader in scope across all crime types rather than domestic abuse-focused.
Others
- SafeLives: UK charity focused on ending domestic abuse through data, training, and best-practice support for frontline services. Comparable mission and beneficiary focus but operates as a sector infrastructure body rather than direct service provider.
Regional players
- Suffolk Mind: Suffolk-based mental health charity providing counselling and wellbeing services. Operates in the same regional geography with overlapping beneficiary support work but focuses on mental health rather than domestic abuse specifically.
- Cambridgeshire and Peterborough Domestic Abuse and Sexual Violence Partnership: Regional partnership coordinating domestic abuse services across an adjacent county. Comparable regional service-coordination function to Restore WA's hub model but covers Cambridgeshire rather than Suffolk.
- Norfolk and Suffolk Domestic Abuse and Sexual Violence Board: Statutory partnership coordinating domestic abuse strategy across Norfolk and Suffolk. Operates in overlapping geography with Restore WA, providing policy framework and commissioning coordination rather than direct service delivery.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Restore WA social profiles
Digital presenceRestore WA financial estimates
Financial estimateRevenue estimate
Valuation estimate
Restore WA leadership team
Management profileNumber of profiles
Restore WA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Restore WA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Restore WA
What does Restore WA do?
Restore WA provides confidential, trauma-informed support services to victims and survivors of domestic abuse across West Suffolk, UK. Its core offerings comprise emergency refuge accommodation, community-based outreach support, a helpline, children's and young people's support services, and facilitated peer support groups, delivered free of charge to service users.
Is Restore WA a public or private company?
Restore WA is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Restore WA founded?
Restore WA was founded in 1974. It employs 1 to 10 people.
Where is Restore WA based?
Restore WA is headquartered in Bury St Edmunds, United Kingdom, in the Europe region.
How does Restore WA make money?
Two revenue lines are on record. Donations and Fundraising is the primary driver. The others are charitable Grants.
Who are Restore WA's main competitors?
Direct peers on record are Respect, Galop and Hourglass. Broad incumbents are Women's Aid Federation of England, Refuge and Victim Support. SafeLives is listed as an others. Regional players are Suffolk Mind, Cambridgeshire and Peterborough Domestic Abuse and Sexual Violence Partnership and Norfolk and Suffolk Domestic Abuse and Sexual Violence Board.
Does Restore WA have an API?
No public API is recorded for Restore WA.
What industry is Restore WA in?
Restore WA's product category is Domestic Abuse Support Services. Its primary akta.pro industry code is BPAGAEAN, Reentry & Justice-Involved Support Services. Its NAICS code is 624190 and its SIC code is 8300.