Business Matters

What Business Matters does

Business Matters is a UK-based professional training and development services firm founded in 1996, registered in England as company number 03366459. The company delivers training programmes in four core subject areas — sales, leadership and management, customer care, and personal development — through a portfolio of named open-enrolment courses (e.g., Essential Sales Skills, Key Account Management, Strategic Leadership Skills, Achieving Customer Care Excellence) and customised in-house corporate engagements. It also offers individual coaching, consultancy, and interim management services.

The business operates across four delivery channels: scheduled public open courses at UK venues, in-house training delivered at client premises, online training with materials sent directly to participants, and bespoke coaching/consultancy engagements. Business Matters has consolidated operations with First Touch Training under a single website (firsttouchtraining.co.uk), with all Business Matters programmes incorporated into the First Touch Training brand and supplemented by additional subjects and consultants. The combined entity is represented by Nigel Randall, with Ron Mundy cited as First Touch's founder and regular contributor.

The revenue model combines one-time course fees for open and online enrolments with professional-services engagements (in-house training, coaching, consultancy, interim management). Pricing is not publicly disclosed; corporate work is handled via direct quotation and phone contact (01462 700432). With a headcount of only six employees, the company operates as a small, niche consultancy serving both corporate clients and individual professionals primarily within the UK domestic market.

Name

Business Matters

Legal name

First Touch Training

Website

https://businessmatters.uk.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Business Matters is a UK professional training firm delivering open-enrolment courses, in-house corporate training, online programmes, and coaching/consultancy in sales, leadership, customer care, and personal development to UK businesses and individual professionals.

Ownership category

akta.pro rank

Product category

Professional Training Services

NAICS

Professional and Management Development Training (61143), Business Schools and Computer and Management Training (6114), Professional and Management Development Training (611430)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Consultative Selling & Discovery (EDABABAC)

Keywords

• Corporate training services
• Professional development courses
• Leadership training programmes
• Sales training courses
• Executive coaching consultancy

Headquarters

HQ city

Not specified

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Open Courses: Public training courses scheduled and booked through the website, covering sales, leadership, management, customer care, and personal development topics. Revenue generated through course fees for individual delegates.
2. In-House Corporate Training: Customized training programmes delivered at client premises, with case studies and client feedback sections on the website indicating ongoing corporate engagements.
3. Online Training: Distance learning programmes with materials sent direct to participants before courses, providing self-paced or remote training options.
4. Coaching and Consultancy: Individual coaching, consultancy services, and interim management engagements offered to clients.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Business Matters provides professional training and development services in partnership with First Touch Training, delivering structured programmes in sales, leadership and management, customer care, and personal development. Services are offered through four channels: Open Courses (publicly scheduled training bookable via the website), In-House Corporate Training (customised programmes delivered at client premises), Online Training (remote learning with materials sent direct to participants), and Coaching & Consultancy (including individual coaching and interim management engagements).

Product overview

Business Matters operates hand in hand with First Touch Training as a unified training services company offering a portfolio of professional development programmes. The company provides two primary delivery modes: Open Courses (public scheduled training at various venues) and In-House Training (customised training delivered at client premises). The programme portfolio spans four core subject areas: Sales (Essential Sales Skills, Hitting Target, Key Account Management, Successful Telephone Sales), Leadership & Management (Commercial Leadership, Leadership Skills for Managers, Strategic Leadership Skills, Supervisory Skills for Team Leaders), Customer Care (Achieving Customer Care Excellence), and Personal Development (Developing Your Personal Effectiveness). Additional offerings include Online Training for remote learning and Coaching & Consultancy services. All Business Matters programmes and materials have been incorporated into the First Touch Training website, making it the unified platform for all services.

Differentiator

Problem solved

Functional benefit

Products and services

• Open Courses (Public Training Programme) A portfolio of scheduled public training courses covering sales (Essential Sales Skills, Hitting Target, Key Account Management, Successful Telephone Sales), leadership and management (Commercial Leadership, Leadership Skills for Managers, Strategic Leadership Skills, Supervisory Skills for Team Leaders), customer care (Achieving Customer Care Excellence), and personal development (Developing Your Personal Effectiveness). Bookable by individuals via the First Touch Training website or by phone, delivered at venues across the UK.
• In-House Corporate Training Customised training programmes delivered at client premises for UK businesses and organisations, with case studies and client-specific content tailored to the buyer's needs. Includes sales, leadership, customer care, and personal development subjects adapted for corporate audiences.
• Online Training Distance learning programmes with course materials sent direct to participants before the online course, allowing delegates to learn from their desk or home on dates that suit them. Covers the same subject areas as the in-person open courses.
• Coaching & Consultancy Individual coaching, consultancy services, and interim management engagements delivered by Business Matters and First Touch Training consultants to corporate clients and individual professionals seeking performance improvement and organisational support.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves3 records

Expansion highlights3 records

Direct peers

• FranklinCovey UK: Operates leadership, sales performance, and personal effectiveness programmes in the UK via open courses, in-house delivery, and coaching — a near-direct overlap with Business Matters' leadership/management, sales, and personal development course catalogue.
• KnowledgeBrief: UK training provider specialising in management, leadership, and professional development programmes delivered through public and in-house formats, addressing the same customer segments as Business Matters with a comparable course catalogue structure.
• Dale Carnegie Training (UK): Long-established international training brand delivering sales, leadership, customer service, and personal development courses in the UK through open enrolment and customised corporate programmes, directly comparable to Business Matters' offering mix.
• Hemsley Fraser: UK-headquartered corporate training provider offering leadership, management, sales, and personal development programmes through open courses, in-house delivery, and digital formats — directly overlapping with Business Matters' portfolio and multi-channel delivery model.
• BPI Consulting: UK-based consultancy offering sales training, leadership development, customer service, and personal effectiveness programmes — a portfolio that closely mirrors Business Matters' four-pillar structure (sales, leadership, customer care, personal development).
• Sandler Training (UK): Global sales, leadership, and management training franchise with a substantial UK operation; sells consultative selling and management development programmes to corporate clients via open courses and in-house delivery, competing head-on with Business Matters' sales and leadership portfolio.

Broad incumbents

• Centre for Creative Leadership (CCL): Globally established leadership development and executive education provider operating in the UK; broader and more research-driven than Business Matters but competes for the same leadership and management development budgets.
• Capita Learning (Capita plc): Large UK-based learning and development services provider within Capita's wider portfolio, selling corporate training, leadership development, and apprenticeship programmes — competes for enterprise L&D spend against Business Matters' in-house offering.

Emerging players

• MTa Insights: UK-based provider of experiential leadership and team development workshops; overlaps with Business Matters' leadership, management, and supervisory skills courses but is positioned in a more experiential, activity-based niche.
• Reeve Consulting: UK sales training and management consultancy delivering in-house and bespoke programmes; directly comparable on the sales training side of Business Matters' portfolio though narrower in leadership/personal development scope.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/business-matters

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Business Matters