Contact
- Company typePrivate
- Founded-
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2C
- OfferingServices
Contact firmographics
Firmographics- Name
- Contact
- Legal name
- Contact a Family
- Website
- https://cafamily.org.uk
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Where Contact is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Contact business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others
Revenue model
- Donations and Fundraising: Voluntary donations from supporters including one-time gifts, regular giving, and fundraising activities
- Contact Weekly Lottery: Weekly charity lottery at £1 per entry, with prizes ranging from £5 to £10,000. Players can purchase up to 3 entries. Draws conducted every Friday.
- Lottery Proceeds: 60% of lottery proceeds returned to charitable causes, 20% to prizes, 20% to administration. Generated £243,051 in 2024.
- Charitable Trusts and Foundations: Grant funding from trusts and foundations supporting specific programs and services
- Corporate Partnerships: Partnerships with businesses supporting the charity's work through donations and collaborations
- Gifts in Wills: Legacy donations from supporters leaving bequests to the charity
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Free helpline service for all parent carers |
| Subscription | Weekly | Weekly Lottery Entry |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Contact product offering
Product offeringCore offering
Contact provides free advice, information and emotional support services to parent carers of disabled children aged birth to 25 in the UK. Its core delivery channels are a freephone helpline (0808 808 3555), the 1-1 Listening Ear telephone service, an extensive online A-Z medical conditions and benefits resource, workshops and events, and regional Local Contact teams. The charity also runs the Contact Weekly Lottery as a regulated fundraising product and delivers professional development training for practitioners working with disabled children's families.
Product overview
Contact is a UK-wide charity providing a unified platform of support services for families with disabled children. The core offering includes a free helpline, Listening Ear emotional support, workshops and events, and comprehensive online information and advice covering benefits, education, and medical conditions. The charity also operates a weekly lottery as a fundraising mechanism, provides professional development courses for practitioners, and maintains regional teams across Northern Ireland, Scotland, Wales, and London. A chatbot (Charlie) provides 24/7 automated assistance. Fledglings operates as a partner shop for sensory products.
Differentiator
Problem solved
Functional benefit
Products and services
- Helpline Service Free freephone helpline (0808 808 3555) for parent carers of disabled children aged 0–25, staffed by specialist advisers covering diagnosis, services, benefits, education (SEN) and family finance.
- Listening Ear One-to-one telephone appointments providing emotional support and a listening ear for parent carers of disabled children.
- Information and Advice Services Comprehensive online resource library covering A-Z medical conditions, benefits advice, education (including SEN) guidance, family finance, social care, healthcare and play/leisure support.
- Workshops and Events Fun workshops, information sessions and online events where families with disabled children can meet and learn from others in similar situations.
- Professional Development Courses Training, workshops, webinars, co-production training and consultancy services for professionals (social workers, teachers, healthcare staff) working with families of disabled children.
- Contact Weekly Lottery Weekly charity lottery at £1 per entry (up to 3 entries per player) with a Friday draw and prizes ranging from £5 to £10,000; licensed and regulated by the Gambling Commission (account 100370). Proceeds fund Contact's charitable work (60% to charitable causes per published rules).
- By Your Side Hospital support service providing in-person assistance to families with disabled children during hospital visits; expanded to Northern Ireland in July 2026 with National Lottery funding.
- Local Contact Teams Regional teams in Northern Ireland, Scotland, Wales and the London Hub (Ealing, Hounslow, Lambeth, Lewisham) providing local outreach, workshops, events and face-to-face family support.
Quantifiable outcome
- 268,000 parent carers helped with information, advice and support in 2025/26
- +3 more outcomes
Companies that use Contact
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
Contact technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Contact partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered minor and core.
- FledglingsminorFledglings is Contact's partner shop for toys, clothing and sensory products for disabled children. Contact directs families to Fledglings as an additional resource.
- Gambling CommissioncoreLicensed and regulated by the Gambling Commission (account number 100370) for the Contact Weekly Lottery. Ensures compliance with gambling regulations.
- Raffle Players (External Lottery Manager)coreThird-party lottery management company that administers the Contact Weekly Lottery including player registration, draw management, and prize payments.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Contact competitors and assessment
Company assessmentBroad incumbents
- National Autistic Society: Leading UK charity for autistic people and their families. Overlaps with Contact's audience but specializes in autism-specific services rather than broader disability.
- Scope: Major UK disability charity with a substantially larger budget. Overlaps in disability family support but covers all disabled people rather than specifically children and their families.
- Sense: UK charity for people with complex disabilities including deafblindness. Comparable family support services for disabled children but broader scope and condition-specific focus.
- Mencap: UK charity for people with learning disabilities. Adjacent audience and family support model, but broader scope across all ages.
Direct peers
- Together for Short Lives: UK charity for children with life-limiting conditions and their families. Comparable in providing advice, support, and family services for seriously ill/disabled children across the UK.
- Family Fund: UK charity providing grants to families raising disabled or seriously ill children. Highly comparable target audience (families with disabled children) and UK focus, though Family Fund focuses on financial grants rather than advice services.
- Whizz-Kidz: UK charity providing wheelchairs and mobility equipment to disabled children, alongside associated family support. Comparable mission and beneficiary group, narrower focus on mobility.
- Cerebra: UK charity supporting children with brain conditions and their families. Direct peer serving a sub-segment of Contact's audience with comparable family advice services.
- Newlife Charity: UK charity supporting disabled children through equipment provision and family support services. Direct peer serving disabled children in the UK with a comparable family-facing support model.
- Kids: UK charity providing services for disabled children and young people including play, therapy, and family support. Comparable target audience and service delivery model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Contact social profiles
Digital presenceContact compliance and trust
Trust signalCompliance4 records
Contact financial estimates
Financial estimateRevenue estimate
Valuation estimate
Contact leadership team
Management profileNumber of profiles
Contact funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Contact M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Contact
What does Contact do?
Contact provides free advice, information and emotional support services to parent carers of disabled children aged birth to 25 in the UK. Its core delivery channels are a freephone helpline (0808 808 3555), the 1-1 Listening Ear telephone service, an extensive online A-Z medical conditions and benefits resource, workshops and events, and regional Local Contact teams. The charity also runs the Contact Weekly Lottery as a regulated fundraising product and delivers professional development training for practitioners working with disabled children's families.
Is Contact a public or private company?
Contact is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Contact founded?
Contact was founded in -1. It employs 11 to 50 people.
Where is Contact based?
Contact is headquartered in London, United Kingdom, in the Europe region.
How does Contact make money?
Six revenue lines are on record. Donations and Fundraising is the primary driver. The others are contact Weekly Lottery, lottery Proceeds, charitable Trusts and Foundations, corporate Partnerships and gifts in Wills.
Who are Contact's main competitors?
Broad incumbents on record are National Autistic Society, Scope, Sense and Mencap. Direct peers are Together for Short Lives, Family Fund, Whizz-Kidz, Cerebra, Newlife Charity and Kids.
Does Contact have an API?
No public API is recorded for Contact.