Comité d'accueil international des Bois-Francs (CAIBF)

What Comité d'accueil international des Bois-Francs (CAIBF) does

Comité d'accueil international des Bois-Francs (CAIBF) is a Quebec-registered non-profit organization founded in 1972 and headquartered at 49 rue de Courval, Victoriaville, Québec. It provides direct, in-person integration services to immigrants and refugees settling in Victoriaville and the surrounding Centre-du-Québec region, including housing-search assistance, school and early-childhood integration support, administrative accompaniment, women's and family services, and a structured jumelage interculturel (intercultural matching) program. The organization also operates an interpretation and non-certified translation service built around a bank of approximately 60 trained interpreters covering more than 25 languages and dialects, which it supplies to public institutions and community partners. All services to end clients are provided free of charge.

CAIBF's operating model is a community-led, government-funded service delivery model rather than a technology or product business. Its primary revenue stream is recurring funding from the ministère de l'Immigration, de la Francisation et de l'Intégration du Québec (MIFI) through the programme d'accompagnement Québec, supplemented by interpretation services delivered under partnership agreements with municipal, educational, healthcare, and police counterparties. The organization is governed by an independent board of directors, led by Directrice générale Farida Zenati, and operates with a small team of approximately 9 staff supported by volunteers and community partners. Digital presence (caibf.ca, Facebook, Instagram, YouTube) is used primarily for outreach, awareness, and self-service content rather than as a service-delivery platform.

The organization celebrated its 50th anniversary in 2022 and currently supports more than 500 persons per year through its caseworkers and interpreter network. Strategic positioning centers on regional incumbency, multilingual reach, and institutional trust accumulated over five decades across successive refugee cohorts. There are no disclosed revenue figures, private investors, subsidiaries, or technology-licensing activities; operations, partnerships, and footprint are described entirely within a Quebec non-profit and social-services context.

Name

Comité d'accueil international des Bois-Francs (CAIBF)

Legal name

Comité d'accueil international des Bois-Francs (CAIBF)

Website

https://caibf.ca

Company type

Private

Founded year

1972

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Immigrant Settlement and Integration Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300)

akta.pro primary industry

Refugee & Immigrant Support Services (BPAGAEAI)

akta.pro secondary industry

Integration & Inclusion Services (Housing, Education, Employment) (BPADAHAI)

Keywords

• Immigrant integration services
• Settlement support
• Interpretation services
• Refugee assistance
• Cultural adaptation

Headquarters

HQ city

Victoriaville

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government funding: CAIBF operates primarily through financial support from the ministère de l'Immigration, de la Francisation et de l'Intégration du Québec (MIFI). As a non-profit organization, the organization receives government funding to support its mission of immigrant integration.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

CAIBF is a non-profit organization that provides reception, settlement, follow-up, and integration support to immigrants and refugees settling in Victoriaville and the Bois-Francs region of Quebec. Its core services include housing search assistance, school and early childhood integration, administrative accompaniment, women's and family support services, intercultural matching (jumelage interculturel), and a bank of 60+ interpreters covering more than 25 languages.

Product overview

CAIBF operates as a nonprofit organization offering a unified suite of immigrant integration services rather than a software product. The core offering consists of direct service programs: Accueil et intégration (housing and settlement assistance), Jumelage interculturel (community matching), specialized services for youth/health/early childhood, families, and women, and a technical aid service. The organization also provides an interpreter and translation service with 60+ interpreters covering 25+ languages. Complementary resources include a housing guide, information video capsules, FAQ, and a useful links directory. Annual programming features the Fête de la diversité culturelle festival and year-round sensitization activities. All services are free of charge and available in French, English, Spanish, and Arabic, with interpreter support for other languages.

Differentiator

Problem solved

Functional benefit

Products and services

• Accueil et intégration (Reception and Integration) Core reception and integration program providing housing search support, settlement procedures, and resource referrals for new immigrants in Victoriaville and the Bois-Francs region.
• Service d'interprétariat et traduction Interpretation and non-certified written translation service with 60+ interpreters in 25+ languages and dialects, available to public institutions, businesses, and community organizations.
• Jumelage interculturel (Intercultural Matching) Volunteer-based intercultural matching program pairing newcomers with local community members to foster social connections and mutual cultural exchange.
• Jeunesse, santé et petite enfance Specialized services for youth, health navigation, and early childhood integration including school enrollment support and awareness workshops for immigrant families.
• Aide technique (Technical Assistance) Technical assistance for newcomers including appointment scheduling, form completion, administrative procedure support, and Francisation enrollment.
• Familles (Family Support) Intervention, accompaniment, and family support services including liaison with youth protection (DPJ) and other community resources.
• Femmes (Women's Services) Intervention, support, and accompaniment services for immigrant women including violence prevention programming.

Named customers5 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Six partnerships are on record, tiered core and flagship.

• Ville de VictoriavillecoreStrategic or Co-development PartnerMunicipal partner for interpretation services. The city works with CAIBF to provide interpretation services for interactions between the municipality and immigrant residents, facilitating access to municipal services and civic participation.
• MRC d'ArthabaskacoreStrategic or Co-development PartnerRegional county municipality partner receiving interpretation services for interactions with immigrant residents of the Arthabaska regional municipality.
• Sûreté du QuébeccoreStrategic or Co-development PartnerProvincial police force partner for interpretation services during police interactions with immigrant community members, ensuring access to justice and public safety services.
• Centre de services scolaires des Bois-FrancscoreStrategic or Co-development PartnerSchool service center partner for interpretation services supporting immigrant students and families in navigating the education system, including school enrollment and parent-teacher interactions.
• CIUSSS-MCQ (Centre intégré universitaire de santé et de services sociaux de la Mauricie-et-du-Centre-du-Québec)coreStrategic or Co-development PartnerIntegrated university health and social services center partner for interpretation services during medical appointments, healthcare consultations, and social services interactions with immigrant patients and families.
• Ministère de l'Immigration, de la Francisation et de l'Intégration du Québec (MIFI)flagshipOthersPrimary government funder of CAIBF's operations. The ministry provides financial support enabling CAIBF to carry out its mission of welcoming and integrating immigrants in the Victoriaville region. CAIBF is funded through the programme d'accompagnement Québec.

Scale indicators4 records

Recent moves2 records

Expansion highlights4 records

Broad incumbents

• COSTI Immigrant Services: Large Ontario-based nonprofit delivering settlement, language training, employment, and community integration services to newcomers. Comparable in service model (free settlement + interpretation + specialized sub-population support) and government funding dependency, though operating at significantly larger scale and broader geography.
• YMCA of Quebec: Established Quebec nonprofit operating a broad portfolio of community services including newcomer integration programs. Comparable as a regional service-delivery incumbent with overlapping immigrant settlement offerings, though it serves a much larger and more diversified mandate beyond newcomer integration.

Emerging players

• ACCES Employment: Ontario-based nonprofit focused on employment services for immigrants. Comparable as a government-funded newcomer services organization with regional delivery, though specialized on employment outcomes rather than full-scope settlement like CAIBF.
• SOMA (Service d'orientation et de mentorat pour immigrants): Quebec-based newcomer mentoring and orientation service organization. Comparable as a regional settlement services nonprofit with similar accompaniment and integration focus, though operating at smaller scale and with a narrower mentoring orientation.
• Le Phare: Quebec community organization providing accompaniment and integration support services to immigrant populations. Comparable as a regional Quebec newcomer services provider with similar community-led service model and reliance on government and partner funding.

Direct peers

• MOSAIC: Vancouver-based nonprofit providing settlement, language, employment, and community engagement services for immigrants and refugees. Comparable as a multi-service settlement agency with interpretation services, specialized programming for women and youth, and government-funded free service delivery to newcomers.
• Centre for Newcomers (Calgary): Calgary-based nonprofit serving immigrants and refugees with settlement, language, interpretation, employment, and community programs. Comparable as a settlement services agency with government-funded free service delivery, multilingual interpretation capabilities, and specialized programming for women, youth, and families.
• Catholic Crosscultural Services (CCS): Canadian nonprofit organization delivering settlement and integration services across multiple cities. Comparable in service mix (interpretation, school integration, women's services, family support) and government-funded nonprofit model, though with broader geographic reach than CAIBF.
• Centre multiethnique de Québec: Quebec City-based nonprofit providing reception, settlement, interpretation, and integration services to immigrants and refugees. Directly comparable as a Quebec settlement services organization with similar service lines (housing, school integration, interpretation, women/youth support) and similar reliance on MIFI-style government funding.
• Maison de l'immigration (Québec): Quebec City-based resource hub offering orientation, information, and referral services for newcomers. Comparable as a Quebec-based newcomer integration organization with a regional catchment and government-supported service delivery model.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/CAIBF
• Facebookfacebook.com/caibf
• Instagraminstagram.com/caibf.victo/?hl=fr
• LinkedInlinkedin.com/company/caibf

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Comité d'accueil international des Bois-Francs (CAIBF)